The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Paula, Sorry to hear the postal services were slow and your order arrived later than expected! Jessica, Petit-Fernand
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M.
Rating: 3 out of 5
I really liked the product itself when it finally arrived. The name stickers are well made and they were labeled correctly. However, the delivery took over 3 weeks - but as mentioned the product is really great!
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. However, we are pleased that you like our products. Have a nice day, ? The EsIstMeins Team
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El L.
Rating: 1 out of 5
I have not received the order until today?????? So I will not recommend you ????????
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Antonella
Rating: 1 out of 5
The product never got to me!!!!!!!! I placed order in August but still today that we are on September 8 nothing!!!
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Response from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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customer
Rating: 3 out of 5
Lovely website & great products. They come from France & mine got stuck at customs so took 2 weeks to arrive. Customer service is all in French & didn't respond when I requested a tracking / replacement.
Response from Petit-Fernand
Hello Sarah, Thank you for your review! Your order was shipped as a standard letterbox delivery, so it shouldn't have gotten stuck at customs. We do apologise for not having answered your request on time and for the automated reply in French! I have forwarded your comments to our management team so we can improve in the future. Kind regards, Jessica, Petit-Fernand.
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Laura
Rating: 1 out of 5
The labels never arrived. After waiting for more than a week
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. I confirm that it has been fully refunded. Good day, Camille Petit-Fernand
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Maëlis
Rating: 3 out of 5
The labels are of good quality. On the other hand, I had paid 9.50 for delivery and when it came to shipping I saw that my order had been sent by green letter. The site sent it back to me and fortunately because in the green letter I had neither the snack box I ordered nor the fabric bag! As a result, I received my complete order 1 week after the date initially announced.
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Response from Petit-Fernand
Hello Maelis, we are very sorry to read your review. We have just sent you an email in order to help you, and to find out if everything has been delivered. Please come back to us as soon as possible :) See you soon, Sandra C-MonEtiquette
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Sandra K.
Rating: 3 out of 5
Great stickers, but a delivery time of almost a month and two phone calls afterwards because the first shipment was probably lost and the second was sent out late.
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Response from Petit-Fernand
Thank you for your review. We are sorry that you had a bad experience with the delivery time. However, we are very pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
I still haven't received it and on Monday classes start and I have already called and called several times as they have been sent and nothing has arrived.
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Response from Petit-Fernand
Good morning, We are sorry for this situation. Your last order was shipped on 08/31 so the maximum delivery date by Correos is 12/09. Please let us know if the post office misses this deadline again. Good day, Camille Petit-Fernand
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claudia
Rating: 3 out of 5
The labels are visually very pretty and colorful. I have purchased them before and have been happy with them. I don't know what changed this time, maybe the type of adhesive used was changed, but either way all the labels did not adhere well to the surfaces I applied them to. I used them to label markers and pencils, and the edges all lifted up and did not stick to the surface even though I applied some pressure (the next day they were peeled off again) so much so that I finally secured them with clear tape.
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Response from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. You probably received a difttous batch, we have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Y. B.
Rating: 3 out of 5
Shipping 1 week. Far too long for stickers.
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Response from Petit-Fernand
Hello, Thank you for your review You have chosen standard delivery for your order, which takes up to 10 days, as advertised on our website. However, we also offer express delivery. Our products are shipped from France, so it takes a little longer than a week. We hope you like the stickers. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
First order I place. 3 weeks and it does not arrive. I complain, they are going to refund me the money. I order again the same, this time express, where they guarantee delivery before 6 pm, 2 days after shipment. I paid more expensive for nothing. It did not arrive
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Response from Petit-Fernand
Good morning, We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Patricia B.
Rating: 1 out of 5
Unfortunately, they don't stick
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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N G.
Rating: 3 out of 5
The adhesive labels no longer hold properly. Wash once and the label can be found in the washing machine again.
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Response from Petit-Fernand
Thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMein
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Janao
Rating: 3 out of 5
It was not immediately obvious to me that the order was coming from France. That's why shipping took a few days. Unfortunately, all the rectangular stickers at the top (1st row) in the sticker booklet sent to me, which is very nicely made, could not be removed properly, so some of them were ruined. Nevertheless, beautiful print quality, great design and some children's stickers were included free of charge.
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Response from Petit-Fernand
Thank you for your order and your review. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Danielle
Rating: 1 out of 5
I still haven't recieved my order that I ordered back in August!!!!
Response from Petit-Fernand
Dear Danielle, we are very sorry to hear that the post failed to deliver your order. Please, see our email for the possible solutions. Please, let us know the most suitable option for you. Kind regards, Ana
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Yooji
Rating: 1 out of 5
Delivery was shockingly slow and the customer services were nonexistent - all I got was automated email. Also the quality of products were not good as one of the labels is very close to fall out after only one wash. Overall disappointed and won't order again.
Response from Petit-Fernand
Dear Yooji, thank you for your feedback. We are sorry to hear that you nor satisfied with our products. Unfortunately the delivery doesn't depends on us and we could not influence the post. Our customer service will get in touch with you to find out more details as to the quality issue. Kind regards, Ana
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Mrs D.
Rating: 3 out of 5
Iron label came off after first wash
Response from Petit-Fernand
Hello Sabrina, We are very sorry to hear that the iron-on labels came off after the first wash! We have now contacted by email to find a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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Mama
Rating: 3 out of 5
Everything went great, the goods arrived very quickly. Unfortunately, the stickers don't stick well to the pens and school utensils.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Anna S.
Rating: 3 out of 5
The stickers adhere very poorly or not at all to colored pencils. That is a great pity. I had expected much more here. We are very happy with the stickers on clothing and shoes.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
K
Kerry
Rating: 1 out of 5
I put the stickers on 2weeks before washing or wearing. After ONE WEAR & ONE wash at 30° they've started coming off. They are supposed to be washer, dryer & wear resistant. 20quid wasted. Do not recommend. Then they replied to this and said they had emailed me to resolve. That was a lie - i havent received any emails.
Response from Petit-Fernand
Hello Kerry, We are really sorry to hear the quality of your labels weren't satisfactory; We would assume this was a bad batch. We have contacted you by email to offer a solution. Looking forward to your reply. Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
I still have not received the order. Awful delivery time
Response from Petit-Fernand
Hello Amina, We are sorry to hear you haven't received your new shipment yet. Delivery takes between 3 to 10 working days, depending on the postal services in your area. Kind regards, Jessica, Petit-Fernand.
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Leanne H.
Rating: 1 out of 5
I've had sticky labels from you before however this time round I got the iron on labels and they came off in the first wash very disappointing
Response from Petit-Fernand
Hello Leanne, We are very sorry to hear the quality of our product wasn't satisfactory this time around! We have contacted you by email in order to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
Didn't arrive
Response from Petit-Fernand
Hello Alana, Sorry to hear there are some delays with the postal services and you haven't received your second shipment. Don't hesitate to contact the customer service for further assistance. Kind regards, Jessica, Petit-Fernand.
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Linzi
Rating: 1 out of 5
Used these labels every year and never had an issue. This year however the labels don't stick to anything. School only back 5 days and they have come off the school bags jumpers ties everything and didn't survive the first wash in the machine either. Really disappointed. Order number 4001521032
Response from Petit-Fernand
Hello Linzi, We are terribly sorry to hear the quality of the labels hasn't been satisfactory this year! We have now contacted you by email to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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valérie bertrand
Rating: 1 out of 5
I still haven't received my order even though school has started!
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Response from Petit-Fernand
Hello Valérie, Thank you for your message. We are very sorry to hear that your order did not arrive. We have just sent you an email to discuss the matter with you. Have a nice day, Ophélie C-MonEtiquette
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DARIA P.
Rating: 1 out of 5
Shipping was unsuccessful: the first package was lost and customer service was of little help; the second package (this time by courier) was delivered to a fermopoint far from home. I recommend working harder on the delivery and customer service part
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Response from Petit-Fernand
Good morning, we are sorry to hear about these problems in receiving your order. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Perrine
Rating: 3 out of 5
A loyal customer, I'm a little disappointed this time with my order. The mini school supply labels are already coming off the pens (after 2 days of school). The "attached writing" font makes the labels look very small. Too bad
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Response from Petit-Fernand
Hello Perrine, We're sorry to hear that you've had a problem with your order. We have contacted you to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Invité
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Giulia
Rating: 1 out of 5
I did not receive the material and the tracking code for the package was null, no one to get feedback from. Very bad service. The only saving grace was paying with paypall which made my money back.
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Response from Petit-Fernand
Dear Julia, We apologize again for the non-delivery by the postal service. We are the ones who made the refund to you on paypal, as per your request. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Giusy
Rating: 1 out of 5
The products ordered never arrived, at the moment the refund has not arrived yet.
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Response from Petit-Fernand
Dear Giusy, We apologize again for the non-delivery by the postal service. We have made the refund as requested, it will soon be visible in your account. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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monica
Rating: 1 out of 5
the material arrived late and ruined. we had to buy it from another supplier
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Response from Petit-Fernand
Dear Monica, we are sorry to hear about this shipping anomaly. Should you experience any quality problems with your order, please do not hesitate to send us photos at [email protected] Good day Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
On the crèche's label pack, not all the iron-on labels held... They went off after the first use or the first wash - a bit disappointed as I had to reinvest in a new system
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your iron-on labels. I'll be in touch to discuss how I can help! Have a nice day? Luce C-MonEtiquette
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Nayfey julie
Rating: 3 out of 5
The time between order3 and receipt was far too long, I think almost 3 weeks.
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Response from Petit-Fernand
Hello. We're sorry that your order arrived late, as the postal service was slightly delayed during the summer months. Please do not hesitate to contact us if your order takes too long to arrive! We'll be happy to help. Luce C-MonEtiquette
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moi
Rating: 1 out of 5
Catastrophic! I've lost count of the days I'm late. School has started and I still don't have my labels.
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. Please do not hesitate to contact us at [email protected] so that we can find a solution for you! We are always available to help you. Luce C-MonEtiquette
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Jub
Rating: 3 out of 5
The print is sometimes not opposite the label backing, and the small design associated with the name is cropped on some labels... And the colors aren't always completely faithful, so visibility can be a little limited at times. All in all, nice and satisfactory labels.
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Response from Petit-Fernand
Hello, I'm sorry your labels arrived with such defects. I've just e-mailed you to discuss the matter with you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello. We are very sorry that you did not receive your order. I can confirm that the refund has been processed! We remain available to help you. Luce C-MonEtiquette
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Maria.
Rating: 1 out of 5
I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.
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Response from Petit-Fernand
We don't have any email from you to be able to help you, we are very sorry for this delivery anomaly. Have a nice day, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed
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Response from Petit-Fernand
Hello, I'm sorry to hear that you're having problems with your labels. Please contact us at [email protected] so that we can find a solution for you! We're here to help. Have a nice day? Luce C-MonEtiquette
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Karaplino ran
Rating: 1 out of 5
I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.
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Response from Petit-Fernand
Hello, I'm sorry that your order has been subject to such a delivery anomaly. I will contact you this morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
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