Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Dear Marta, We are sorry to hear about this delivery anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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V.p.
Rating: 1 out of 5
About a month after sending, nothing has yet been received ... I understand non-tracking, but the time elapsed is far too exaggerated ...
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Response from Petit-Fernand
Dear Valeria, We are sorry to hear about this non-delivery by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Florine
Rating: 3 out of 5
A little disappointed with the personalized snack box, I thought the printing was directly on the box but it's a sticker stuck on and there was a little air bubble so it wasn't as pretty. Could I have bought a snack box elsewhere and put an object label with the name on it? The labels are nice and high quality.
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Response from Petit-Fernand
Hello Florine, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Did not receive my order 1st time around then 2nd came later than expected and the labels are not sticking at all. The 1st time I ordered I had last year no problems so I used this company again however very disappointed this time round.
Response from Petit-Fernand
Hello Danielle, thank you for your review. We are sorry to hear the quality of our labels was not as good as the previous year! We thank you for the photos provided and have replied with several options. Kind regards, Jessica, Petit-Fernand.
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Agata M.
Rating: 3 out of 5
Long waiting time for the order. Labels are peeling off after couple of washes. , they look very nice but i would not buy them again.
Response from Petit-Fernand
Hello Agata, we are sorry to hear the delays in delivery were long and that the quality was unsatisfactory. We have now contacted you by email regarding the quality issue. Kind regards, Jessica Petit-Fernand.
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Nina P.
Rating: 3 out of 5
Hello, delivery took almost 2 weeks, some labels were already in the wash. What a pity
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sandra
Rating: 3 out of 5
Something has changed in production compared to 2 years ago. The current stickers no longer stick to the pens, on bottles and clothing it's ok. Shipping is ok, not incredibly fast but not very long.
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Response from Petit-Fernand
Thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
First order never received, still waiting for the reshipped order and not confident I'll ever receive it! Would like refund.
Response from Petit-Fernand
Hello Emma, We are sorry to hera the second shipment has not reached you yet! It was definitely shipped on the 05th September 2023 so should get to you very soon! Kind regards, Jessica, Petit-Fernand.
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Yvonne
Rating: 1 out of 5
I can't recommend it, the price may be really attractive, but my order never arrived. Customer service is unwilling to help and subliminally pushes everything away. After a few emails I was supposed to receive a replacement, but this never arrived either. No more for us!
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. As a solution, we have resent you a second shipment at our expense. Therefore, we must also state that we unfortunately have no influence on the postal service. We have contacted you today. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Kerryn H.
Rating: 1 out of 5
Received the wrong labels , still waiting for my replacement labels which apparently take up to 12 days? No express service available apparently which I found odd as it was their error. Disappointing
Response from Petit-Fernand
Hello Kerryn, We are sorry to hear you haven't received your replacement labels yet. Please do not hesitate to contact our customer services to check the status of your order. Kind regards, Jessica, Petit-Fernand.
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Janette S.
Rating: 1 out of 5
Placed an order on the 3/09/23 not yet received. Contacted company who said they would honour another order out to me. Not yet received again. 8/09/23. Granddaughter as started school now 6/09/23 with out any of her labels.
Response from Petit-Fernand
Hello Janette, thank you for your review. We are sorry to hear there were some delays with the postal services and your first order did not reach you on time for the start of school. We are hoping the second order will reach you very soon! Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
The stickers stick very poorly. Not recommended
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Response from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
Never received first order, still waiting for second, think its a scam, bad company.
Response from Petit-Fernand
Hello Hannah, We are sorry to hear you fell like our company is a scam. Your second order was shipped on the 31st August so should be with you very soon! Jessica, Petit-Fernand.
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Mrs
Rating: 1 out of 5
Unfortunately, I can no longer make a positive statement, the non-adhesive labels were replaced by non-adhesive labels. As a result, the money was supposed to be refunded to me... as my account has not been changed in a long time, the money is now supposedly gone... Well, a long back and forth without any success. In addition, the shipping took forever.
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Response from Petit-Fernand
Hello Jenny, Thank you very much for your super positive review, which we are very pleased about! ?? We are always there to help you in the best possible way. That is very important to us! Have a nice day, ???? Elise, EsIstMeins
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Invite
Rating: 1 out of 5
Postage took an age
Response from Petit-Fernand
Hello Paula, Sorry to hear the postal services were slow and your order arrived later than expected! Jessica, Petit-Fernand
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M.
Rating: 3 out of 5
I really liked the product itself when it finally arrived. The name stickers are well made and they were labeled correctly. However, the delivery took over 3 weeks - but as mentioned the product is really great!
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. However, we are pleased that you like our products. Have a nice day, ? The EsIstMeins Team
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El L.
Rating: 1 out of 5
I have not received the order until today?????? So I will not recommend you ????????
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Antonella
Rating: 1 out of 5
The product never got to me!!!!!!!! I placed order in August but still today that we are on September 8 nothing!!!
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Response from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Customer
Rating: 3 out of 5
Lovely website & great products. They come from France & mine got stuck at customs so took 2 weeks to arrive. Customer service is all in French & didn't respond when I requested a tracking / replacement.
Response from Petit-Fernand
Hello Sarah, Thank you for your review! Your order was shipped as a standard letterbox delivery, so it shouldn't have gotten stuck at customs. We do apologise for not having answered your request on time and for the automated reply in French! I have forwarded your comments to our management team so we can improve in the future. Kind regards, Jessica, Petit-Fernand.
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Laura
Rating: 1 out of 5
The labels never arrived. After waiting for more than a week
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. I confirm that it has been fully refunded. Good day, Camille Petit-Fernand
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Maëlis
Rating: 3 out of 5
The labels are of good quality. On the other hand, I had paid 9.50 for delivery and when it came to shipping I saw that my order had been sent by green letter. The site sent it back to me and fortunately because in the green letter I had neither the snack box I ordered nor the fabric bag! As a result, I received my complete order 1 week after the date initially announced.
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Response from Petit-Fernand
Hello Maelis, we are very sorry to read your review. We have just sent you an email in order to help you, and to find out if everything has been delivered. Please come back to us as soon as possible :) See you soon, Sandra C-MonEtiquette
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Sandra K.
Rating: 3 out of 5
Great stickers, but a delivery time of almost a month and two phone calls afterwards because the first shipment was probably lost and the second was sent out late.
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Response from Petit-Fernand
Thank you for your review. We are sorry that you had a bad experience with the delivery time. However, we are very pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
I still haven't received it and on Monday classes start and I have already called and called several times as they have been sent and nothing has arrived.
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Response from Petit-Fernand
Good morning, We are sorry for this situation. Your last order was shipped on 08/31 so the maximum delivery date by Correos is 12/09. Please let us know if the post office misses this deadline again. Good day, Camille Petit-Fernand
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Claudia
Rating: 3 out of 5
The labels are visually very pretty and colorful. I have purchased them before and have been happy with them. I don't know what changed this time, maybe the type of adhesive used was changed, but either way all the labels did not adhere well to the surfaces I applied them to. I used them to label markers and pencils, and the edges all lifted up and did not stick to the surface even though I applied some pressure (the next day they were peeled off again) so much so that I finally secured them with clear tape.
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Response from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. You probably received a difttous batch, we have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Y. B.
Rating: 3 out of 5
Shipping 1 week. Far too long for stickers.
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Response from Petit-Fernand
Hello, Thank you for your review You have chosen standard delivery for your order, which takes up to 10 days, as advertised on our website. However, we also offer express delivery. Our products are shipped from France, so it takes a little longer than a week. We hope you like the stickers. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
First order I place. 3 weeks and it does not arrive. I complain, they are going to refund me the money. I order again the same, this time express, where they guarantee delivery before 6 pm, 2 days after shipment. I paid more expensive for nothing. It did not arrive
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Response from Petit-Fernand
Good morning, We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Patricia B.
Rating: 1 out of 5
Unfortunately, they don't stick
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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N G.
Rating: 3 out of 5
The adhesive labels no longer hold properly. Wash once and the label can be found in the washing machine again.
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Response from Petit-Fernand
Thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMein
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Janao
Rating: 3 out of 5
It was not immediately obvious to me that the order was coming from France. That's why shipping took a few days. Unfortunately, all the rectangular stickers at the top (1st row) in the sticker booklet sent to me, which is very nicely made, could not be removed properly, so some of them were ruined. Nevertheless, beautiful print quality, great design and some children's stickers were included free of charge.
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Response from Petit-Fernand
Thank you for your order and your review. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Danielle
Rating: 1 out of 5
I still haven't recieved my order that I ordered back in August!!!!
Response from Petit-Fernand
Dear Danielle, we are very sorry to hear that the post failed to deliver your order. Please, see our email for the possible solutions. Please, let us know the most suitable option for you. Kind regards, Ana
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Yooji
Rating: 1 out of 5
Delivery was shockingly slow and the customer services were nonexistent - all I got was automated email. Also the quality of products were not good as one of the labels is very close to fall out after only one wash. Overall disappointed and won't order again.
Response from Petit-Fernand
Dear Yooji, thank you for your feedback. We are sorry to hear that you nor satisfied with our products. Unfortunately the delivery doesn't depends on us and we could not influence the post. Our customer service will get in touch with you to find out more details as to the quality issue. Kind regards, Ana
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Mrs D.
Rating: 3 out of 5
Iron label came off after first wash
Response from Petit-Fernand
Hello Sabrina, We are very sorry to hear that the iron-on labels came off after the first wash! We have now contacted by email to find a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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Mama
Rating: 3 out of 5
Everything went great, the goods arrived very quickly. Unfortunately, the stickers don't stick well to the pens and school utensils.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Anna S.
Rating: 3 out of 5
The stickers adhere very poorly or not at all to colored pencils. That is a great pity. I had expected much more here. We are very happy with the stickers on clothing and shoes.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Kerry
Rating: 1 out of 5
I put the stickers on 2weeks before washing or wearing. After ONE WEAR & ONE wash at 30° they've started coming off. They are supposed to be washer, dryer & wear resistant. 20quid wasted. Do not recommend. Then they replied to this and said they had emailed me to resolve. That was a lie - i havent received any emails.
Response from Petit-Fernand
Hello Kerry, We are really sorry to hear the quality of your labels weren't satisfactory; We would assume this was a bad batch. We have contacted you by email to offer a solution. Looking forward to your reply. Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
I still have not received the order. Awful delivery time
Response from Petit-Fernand
Hello Amina, We are sorry to hear you haven't received your new shipment yet. Delivery takes between 3 to 10 working days, depending on the postal services in your area. Kind regards, Jessica, Petit-Fernand.
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Leanne H.
Rating: 1 out of 5
I've had sticky labels from you before however this time round I got the iron on labels and they came off in the first wash very disappointing
Response from Petit-Fernand
Hello Leanne, We are very sorry to hear the quality of our product wasn't satisfactory this time around! We have contacted you by email in order to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
Didn't arrive
Response from Petit-Fernand
Hello Alana, Sorry to hear there are some delays with the postal services and you haven't received your second shipment. Don't hesitate to contact the customer service for further assistance. Kind regards, Jessica, Petit-Fernand.
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Linzi
Rating: 1 out of 5
Used these labels every year and never had an issue. This year however the labels don't stick to anything. School only back 5 days and they have come off the school bags jumpers ties everything and didn't survive the first wash in the machine either. Really disappointed. Order number 4001521032
Response from Petit-Fernand
Hello Linzi, We are terribly sorry to hear the quality of the labels hasn't been satisfactory this year! We have now contacted you by email to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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Valérie Bertrand
Rating: 1 out of 5
I still haven't received my order even though school has started!
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Response from Petit-Fernand
Hello Valérie, Thank you for your message. We are very sorry to hear that your order did not arrive. We have just sent you an email to discuss the matter with you. Have a nice day, Ophélie C-MonEtiquette
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