Customer reviews of Petit-Fernand

As I write, I still have not received my order, nor any proposal from the after-sales service to respond to this situation, apart from emails containing surveys to find out if I am satisfied with their services.

The personalized lunch boxes and water bottles are very good quality and practical. Unfortunately, however, the iron-on labels for clothes are a disaster! Firstly, I had to buy an ordinary iron to put them on, as they don't adhere to the fabric at all with a steam iron (which is not clearly indicated, if at all!). Secondly, they come off very easily once I've put them on, not to mention the result after washing. Given the price, this is extremely disappointing. I'll definitely be ordering no more!

I have not received my order after almost a month.

Good service, good product, have to check if the labels stick well. Delivery time a little long. Price is correct.

3 stars because unfortunately I did not receive my order on time, I had to call customer service and the error was rectified I received it 3 days later (I think problem with the carrier)

I don't know who to ask for help, the package is reported delivered on August 8 to the post office, never arrived unfortunately. I had placed an order previously. I can say that the quality is excellent.

It took a long time for my order to arrive

Ordered for 3 children, 50 labels for each name. The labels for one of the children were mixed into the pack for each of the other 2 (20 in one, 30 in the other). Very disappointing for the target audience, i.e. children.

The product I have no idea if it is of quality, since August 10 I placed the order I am still waiting for it to arrive. The product may be 10, but the service is terrible, so it doesn't pay off. If someday the order arrives I will tell you....

The labels are of good quality and stick easily. However, I'm disappointed because there's more pattern on the outside of the label than on the label itself when you peel it off the notebook.

Hello, I am very happy with my labels, however there was a small error, there is a small part of my daughter's labels (stickers mini object) that arrived with the first name of his brother. As a result, her brother only had 10 in his notebook.

My order has not yet arrived since August 9.

Not ideal for me.

The first order did not arrive, they sent it to me again and I am still waiting to receive it.

I still haven't received anything, so it's difficult to leave a review?

First time I've ordered and I'm disappointed with the small-format labels that don't stick well enough to felt-tip or wood pencils. The label is too rigid and doesn't fit the pencil, so it comes off. I switched to the other brand. Sorry

Useful on all objects.

I really like the product, too bad I never got it ...

I have not received my parcel.

I did not receive my entire order. My daughter Jeanne's personalised pink gourd is missing. No information email about the delay and the waiting time. This is not serious at all. When will I hear from you? Homecoming is fast approaching.... ??

The package never arrived and I claimed it several times telling me that there is a deadline. It arrived that day and never arrived. I have been sent to another address and to date nothing has arrived and it is already at the limit. I was very disappointed because I had heard very good things about petit-fernand.

Order finally received on Tuesday August 29th, too bad it arrived after my son started nursery which was on Monday 28th. I had to make all the labels for the clothes and other items by hand. The order had been placed since Saturday August 19, and the envelope arrived all torn! Nevertheless, I'll probably place another order when it's time to mark the winter clothes.

Sorry, I received labels with Lucas's first name instead of louise.

Impeccable labels for clothes, but average for objects

I still haven't received my order, even though it was shipped on August 14th. Today is 30/08, 5 days before the start of the school year?

I don't know if it was me who chose the wrong format or if there is a problem with the format but I chose labels for objects like pencils and given the size of the labels it doesn't work.

I still haven't received my order. And there is no parcel tracking.

The photos showing the snackboxes are not the right ones, so I end up with two boxes in which I can't even put a compote in a gourd. The first gourds I bought broke regularly, and you sent me a cork. Fortunately, the new gourds are better. On the other hand, the caps are both black, so it's hard for me not to mix them up for my two boys. Otherwise, the labels are fine. So are the kits. It's great that you've suggested colors! I bought two kits for Adrien when you only had white, and I'm very sorry, they're dirty all the time, and look really cheap, even though I paid a lot for them. I'm thinking of continuing to buy the labels but for the rest I think I'll stop (I had bought two beautiful colored kits for the teachers and one was very badly sewn) Cordialement

Easy to use site, nice selection of snack boxes, fast shipping. Incomplete or even misleading information on the site about the self-adhesive labels. I had to order others from another site, and these will be used as "lamba" labels, which are very expensive for this purpose.

We didn't receive the order 2 days before school started! I've written to you but haven't heard back! It's been almost 15 days. Usually no problem, but I just don't get it!

Very disappointed! I thought I'd avoid the chore of making labels (paper and tape) as I do every year, so I ordered the "standard" labels. In the end, they didn't stick to the pencils and I had to tape them to make them stick - a waste of time and money - I won't be getting them back!

I still haven't received my order

The order took a very long time.

I received labels containing the name and surname of another child.

Misinformed the labels I ordered were supposed to be for school items I can't even put them on a pen too big

There is no greaseproof paper in the label pack.

Labels received from another person. No commercial gesture and it was impossible for me to receive the new order on time. They claimed a postal error when in fact they had written my name and address on the envelope with the wrong labels inside... So it can't be a postal error.

The items I received were of good quality, but my order was incomplete. A bit disappointed for my first experience.

The self-adhesive labels are great, but this is the first year I've been disappointed with iron-on labels. Most of the ones I received don't stick despite a 200 degree iron and more than 8 seconds of very firm pressure to try to fix them. Partly disappointed with my order.

I never received my order, nor did you respond to the e-mails I sent asking for explanations.