Customer reviews of Petit-Fernand

Shipping was unsuccessful: the first package was lost and customer service was of little help; the second package (this time by courier) was delivered to a fermopoint far from home. I recommend working harder on the delivery and customer service part

A loyal customer, I'm a little disappointed this time with my order. The mini school supply labels are already coming off the pens (after 2 days of school). The "attached writing" font makes the labels look very small. Too bad

I did not receive the order

I did not receive the material and the tracking code for the package was null, no one to get feedback from. Very bad service. The only saving grace was paying with paypall which made my money back.

The products ordered never arrived, at the moment the refund has not arrived yet.

the material arrived late and ruined. we had to buy it from another supplier

On the crèche's label pack, not all the iron-on labels held... They went off after the first use or the first wash - a bit disappointed as I had to reinvest in a new system

The time between order3 and receipt was far too long, I think almost 3 weeks.

Catastrophic! I've lost count of the days I'm late. School has started and I still don't have my labels.

The print is sometimes not opposite the label backing, and the small design associated with the name is cropped on some labels... And the colors aren't always completely faithful, so visibility can be a little limited at times. All in all, nice and satisfactory labels.

Order never received

I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.

Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed

I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.

Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...

We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially “Yeah we're busy but they are on the way now.” Absolutely dreadful attitude.

The order has not arrived and was supposed to be shipped on August 16. I have already sent two mails, and only got an automatic reply. This is the second time this has happened to me with you.

I placed an order for labels (with plenty of margin) to have everything ready to start school and they did not arrive. They offered to refund my money or send it again and I chose the second option because I needed them and they sent them again with regular shipping, so my son is starting school and the labels have not arrived yet.

This is the 2nd time I've ordered a complete notebook for back to school. This is the first time I've had an error. I received another child's notebook, which was sorted out within the day and within 48 hours, and I received the correct order.

The delivery was 2 weeks, whereas it is announced 48h. Once the order had been placed and paid for, we were told it would take 10 days. They should have warned us beforehand so that we wouldn't be late getting ready for our children's first day of school!

First delivery received but the name did not match that of my child. To date I have not received my order even though school started more than a week ago!

This is the second time I have asked for the purchased product to be sent to me and still no package has arrived. The address is correct and absolutely nothing has arrived in my mailbox after looking at it several times a day. I ask the postal worker and there is no package in my name.

The stickers were fine but the last three pages (back cover and two others) were torn off. I paid for express shipping and it arrived two days later than it should have.

the cap of the gourd broke on first use. The bottle tipped over from its height (no big fall) and the plastic broke directly ....

I never received my order. No one can tell me where it is. On the other hand, responsive after-sales service. They reproduced my order after the legal deadline for "non-receipt" (September 2), and I'm impatiently waiting for it, as school has already started...

I have not received my order

Hello I glued 24 "object" labels on each of my son's markers and crayons, they didn't hold...they all came off. I had to put tape on each label, 24 times....given the price of your items I thought it was quality ... in addition to the time I had to use an entire roll of tape. I'm not satisfied Many parents around me didn't have your brand of labels and didn't need to use the tape, the label stuck very well to the markers and pencils.

WASTE OF TIME My labels still haven't arrived 3 weeks later and on my account it shows it's been delivered and yet I have received nothing! I have emailed twice still no reply! My daughter has started school already and I've had to write her name in !

I never received my order, it shows shipped on August 8 and never arrived!

I never received my label!!!

Great products and well made! Shipping arrived a little late.

Placed a order on the 25th of august and it said will be ready for shipment within 48 hours. But did not send till the 28th of august. It is now the 5th of september and still not turned up. Pretty sure it wont. I sent them a email Yesterday saying it has not come. They Send me a reply saying I have to wait till the 9th of september even tho on the website it says the 8th. So i sent a email back saying the 9th is no good I needed them for the 4th. And I would have to go out and buy more from a shop. To which they have not sent me a message back. Never agian. I need my money back now please 6 working days is plenty of time for them to come.

Payment for express delivery Delivery received in 7 days

I still have not received my order after ordering it for the second time since the first one did not arrive either. After 8 working days it hasn't arrived and I don't know if I should order it a third time or get my money back? The fact is that I need them urgently

I placed an order paying an extra 9.50 euros for delivery in 24h and I received it 5 days later. Not very serious.

I paid a surcharge to receive the product in two days and it has been more than 15 days since I received it, and the tracking code for the shipment does not appear in the shipping company's locator. What is the next step?

Nice designs, great choice of personalization, only the label dimensions are sometimes too big and to my great disappointment the labels stick very badly despite following the recommended sticking instructions. Some are starting to peel off

The product has not yet arrived for me and at this point I don't even know if it will arrive. I sent a request but got an automated email back.

Very nice labels. However, the water bottle broke right away, I was filling it and the cap slipped and broke off. Plus the inner part where the drinking spout is easily detached, making it difficult for the baby to open it to drink because every time he tries to lift it, it comes off completely. Too bad

It took a long time to arrive