Customer reviews of Petit-Fernand

Never received my order and kids are due back at school on 4th Sept. Very disappointed ??

I never received my order...

They take forever to deliver the package, even the first time it was lost and they had to send it again.

Order not yet received

Order never received

I placed the order on July 29th. It is now August 25 and I still have not received it.

I placed the order, they sent it to me and it never arrived, they resent it to me a second time (at zero cost) and it never arrived either.

I have not received my order

I placed an order on August 11, it has not arrived and when I fill out the contact form they send me an automatic email. On their website it appears as delivered and not having paid the 2 tracking fees at the post office they tell me that they can not do anything. I think it's a scam that for not paying those 2 you lose your money and they don't give you a solution. I was about to place a second order because a friend of mine told me that the initial amount was too little and thank goodness I didn't do it. A week before starting school I have to look for another alternative to the race.

I do very well with the adhesive labels, although they do occasionally come off with washing even at low temperatures. I would have liked to order other items as well, such as the water bottle or the personalized bag, but for anything other than labels there is a flat fee for shipping that makes people give up on the order. Too bad indeed!

The delivery time to was different to when they actually arrived.

I have not received my order yet

Mi pedido no a sido entregado, lo espero desde el 15 de Agosto ????

I love the product. I have been using it for a couple of courses for my little girl...but by mistake, I understand, I got a whole page with a different name. I have lost that page so I can use it with my daughter. Otherwise fine, as always.

I placed an order on August 3rd and I have not received it. I complained and they sent another one on 18/08, but I still haven't received anything...

I never received my order. I was given a full refund very quickly though.

My order never arrived and I am still waiting for my refund.

The labels are very pretty and arrive quickly. The ones for clothes and shoes are very practical and hold up well over time. This time, unfortunately, some of them are difficult to remove (poor pre-cutting). Some item labels are also too big.

The package has not arrived despite the fact that I placed the order on August 2nd. The minimum after spending 18 eur on labels is that they include shipping tracking. If not they should not advertise it as free shipping. I will NOT recommend this site to my friends with children.

Disappointed with this year's order the labels are no longer as beautiful and even slightly blurred! :( too bad I liked it better before

No discount

I'm really annoyed because as soon as the labels are stuck on, they come off! Very poor quality and very long shipping

Order Number 3001138826 Untraceable order, I did not receive anything at home, although the website indicates that the package was delivered. Good thing I only paid 3 - UPDATE Order received!

The delivery is very fast. My first order was for 100 iron-on labels. I glued them all and saw that they were very pretty, so I recommended the 100 new labels right away. Unfortunately, in the meantime I washed the bodies and the labels came off. I'm extremely disappointed because I didn't even think about them coming off.

The labels were very pretty but they mixed up the labels of the 2 children, which was very annoying given that they were back-to-school gifts.

Have always been satisfied so far, so have often reordered shoe labels. Placed a new order on 18.08.23. The confirmation email stated the usual processing time of 48 hours. The labels should have been sent by then. To date (24.08.23) no shipping confirmation received. The customer account states that the delivery should take place between 26.08.23 and 04.09.23. If the delivery arrives at the beginning of the specified period - ok, there can always be delays, but 04.09.23 is very late and incomprehensible. If you write an email to customer service, all you get back is a standardized reply with a reference to the 48-hour processing time and the subsequent shipping time by the postal service. Money has already been paid. Not really satisfactory.

Unfortunately, my order was a bit of a dud

I have completed my first order in chronoposte supposedly in 24h 48h except that I received in 3 or 4 days so avoid this shipment is abuse really otherwise it's fine.

I haven't received the order yet?

Order has never arrived. I have contacted the company twice. And even though they say they contact you back within 48 hours they didnt. Very dissapointed as completely neglected and have no tags for my daughter.

Do not stick After this comment and send proof. C-monetiquette reacted very quickly and sexcuse of this anomaly. A solution has been found. Very good after-sales service

Order received halfway. This is the third time I've placed an order. This is the 1st time this has happened. I'm waiting for the balance of my order.

Very good quality nothing to say but the. Format is very large compared to my order last year. I have to recommend a smaller size?

Delivery of the order when a complaint was filed because it did not arrive.

I have not received my order,placed on 31/07

Order placed on 09/08, supposedly shipped on 11/08, here we are on 23/08 and still nothing received!

I found it unacceptable that this year my order was mixed up. I ordered two maternal packs and separate labels for my 9 year old, so there were three first names and instead of receiving 3 notebooks with their own labels, I received 4 and everything was mixed up inside. I had to unstrap everything to check the accuracy of my order and to dispatch to each their labels. I thought the service was a shame. The quality of the labels has always been top-notch, which is why I order them every year.

I have not received the order after 20 days. I have written and no one responds. Very bad service.

Hello! We're back from vacation, but there are no parcels with stickers. You write what you sent, but nothing has arrived.

Order was dispatched 11 days ago still no sign. Contacted them and they have offered a refund or send again. I've opted for refund as I need it before school starts soon so will have to go elsewhere, its a shame as they had good reviews for quality.