The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered two gourds and loved them. I would recommend them. However I am very disappointed with the labels, too small and poorly explained for the order I will not repurchase. For these I'm not happy at all.
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Response from Petit-Fernand
Hello, I'm sorry that our labels are not what you wanted. I will contact you to discuss how we can improve! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Out of two books of labels, one did not bear my child's name!
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your full order. I have just contacted you by email to help you! Have a nice day? Luce C-MonEtiquette
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Angelique Cattin
Rating: 3 out of 5
Delivery time too long.
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Response from Petit-Fernand
Hello, I'm sorry that delivery is taking longer than usual at a time when the post office is overloaded. I will contact you this morning to make sure that you have received your order. Have a nice day? Luce C-MonEtiquette
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francesca C.
Rating: 1 out of 5
Never arrived anything and they didn't answer the email
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Response from Petit-Fernand
Good morning Francesca, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Melissa Renaud
Rating: 3 out of 5
I thought I'd get the labels in grey and the writing in white, but it's the other way round. I find it difficult to know which color to select. The names of the colors are not indicated. I'll do with those this time.
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Response from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
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Verónica
Rating: 1 out of 5
The order says delivered and I.bo have received nothing, I try to contact them and they only send satisfaction surveys or delivery periods.
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Response from Petit-Fernand
Good morning, We will contact you today to help you. Hello, Camille Petit-Fernand
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Maud Bouillet
Rating: 1 out of 5
As I haven't received my order yet, I can't really give my opinion. Is it being delivered?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I can confirm that your order has been returned! We hope you will receive it soon! We remain available to help you. Luce C-MonEtiquette
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CT
Rating: 1 out of 5
Still waiting for product to be delivered a month from ordering
Response from Petit-Fernand
Hello Cathrin, I am sorry to hear there are some issues with the postal services and you haven't received your order yet. I have sent you an email to offer you further solutions. Kind regards, Jessica, Petit-Fernand
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Viviana garcia
Rating: 1 out of 5
I am still waiting for the order, since July 27th and I have placed the order, in the status it says that it has been delivered and here I have not received anything, my daughter is about to start school and I still don't have the stickers!
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We will contact you today to help you. Hello, Camille Petit-Fernand
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Lara
Rating: 1 out of 5
Very bad delivery time
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Response from Petit-Fernand
Good morning Lara, we are sorry for delayed shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Cliente
Rating: 1 out of 5
Order not received!
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Response from Petit-Fernand
Good morning, We will contact you today to help you as soon as possible. Hello, Camille Petit-Fernand
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Gissela Mejia
Rating: 1 out of 5
The package was lost and I had to call to have it sent to me.
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Response from Petit-Fernand
Good morning, Your new order will be delivered next week by Correos. We are sorry for this anomaly. Good morning, Camille Petit-Fernand
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Marinieves Fernández
Rating: 1 out of 5
The order has not arrived yet and I ordered it a month ago.
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Response from Petit-Fernand
Good morning, Your order has been shipped again on 18/08 so it will arrive next week. We are sorry for this situation. Good day, Camille Petit-Fernand
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Lucy A.
Rating: 1 out of 5
Never received my delivery
Response from Petit-Fernand
Hello Lucy, I apologise there were some issues with the postal services and your first order didn't reach you. Following our email conversation, I have now sent a new shipment of your order ?? Hope you receive it soon! Jessica, Petit-Fernand
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Pat
Rating: 1 out of 5
I placed a first order and it didn't arrive and they sent me a new one and it hasn't arrived either.
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Response from Petit-Fernand
Good morning, Your order has been shipped again on 15/08, it will arrive at the end of this week. We are very sorry for this anomaly on the part of the Post Office. Hello, Camille Petit-Fernand
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stephanie vautrain
Rating: 1 out of 5
Incomplete order. Complained to customer service three times. After 10 days still nothing. Claim made on paypal. I do not recommend I will order elsewhere
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I can confirm that your order has been returned! We hope you will receive it soon! We remain available to help you. Luce C-MonEtiquette
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EHB18
Rating: 1 out of 5
Ordered on 30th July, it's 22nd August and haven't received my delivery. Contacted yourselves three times and no reply to anyt
Response from Petit-Fernand
Hello Lucy, I am sorry to hear you contacted us and didn't get any reply from us! We usually strive to answer any queries as soon as possible. I have now contacted you by email to find a suitable solution for you. Looking forward to your reply! Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
Order placed on August 8, the deadline to receive it was August 21 and to date no order received I find myself 6 days before school without my labels site not serious!!!
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Response from Petit-Fernand
Hello. We're sorry that you received your order late. I'm glad you finally received it! We'll be happy to help you. Luce C-MonEtiquette
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Masu
Rating: 1 out of 5
Hello, the second order I placed did not arrive, I don't know what happened but to this day I did not receive the order nor did anyone contact me. The order was scheduled to arrive on 7-8-2023.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
Delay too long order on 5/08 delivery on 16/08 .my daughter could not have her labels, she was leaving on the 16th in the morning for camp.
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Response from Petit-Fernand
Hello, I'm sorry to read that delivery seems to be taking a long time. Your order was shipped on August 09, 48 hours after you placed it. The post office then sent it to you in 6 working days! Please contact us at [email protected] so that we can discuss the situation. Have a nice day? C-MonEtiquette
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Invité
Rating: 1 out of 5
I have not received my order N 2000945398. Even though I have claimed it, they have sent it again and I have not received it either.
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Response from Petit-Fernand
Good morning, We will contact you to help you. Hello, Camille Petit-Fernand
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Audrey G
Rating: 3 out of 5
A difference between what I had done on screen and the final rendering. Now we'll see how well they match
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Response from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
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????
Rating: 3 out of 5
Disappointed And price a bit high
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Response from Petit-Fernand
We're sorry if our products don't meet your expectations, but we'll be happy to help you at [email protected]! Have a nice day? Luce C-MonEtiquette
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Denise W.
Rating: 1 out of 5
It took over two weeks to arrive was unhappy as needed stickers for brownie camp
Response from Petit-Fernand
Hello Denise, we are so sorry there were delays with the postal services and your delivery took longer than expected. Hope you were satisfied with the product itself ?? Kind regards, Jessica, Petit-Fernand
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Tamara Mateo Raygal
Rating: 1 out of 5
I have not received the stickers yet
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Response from Petit-Fernand
Good morning, We will be contacting you today to help you. Good morning, Camille Petit-Fernand
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Chiara T.
Rating: 1 out of 5
The goods arrived with a printing error, after reporting I was told that it would be sent back correctly, but it never arrived
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Response from Petit-Fernand
Good morning Chiara, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Olga Moradiellos
Rating: 1 out of 5
I have received nothing. I have been waiting for my order since July 31 (21 days).
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Response from Petit-Fernand
Good morning, We are sorry for this situation. We will contact you to help you. Hello, Camille Petit-Fernand
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Carolina Méndez
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning, We will call you today to help you as soon as possible. Good morning, Camille Petit-Fernand
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Alexandra CHEVALLET
Rating: 3 out of 5
The label is very practical but doesn't stick as well as before.
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Response from Petit-Fernand
We're sorry if our products don't meet your expectations, but we're always available at [email protected] if you'd like to give us any further details to help you out! Have a nice day? Luce C-MonEtiquette
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Mademoiselle albuquerque
Rating: 1 out of 5
I know what happened this past year two orders never received but they sent them back to me
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Response from Petit-Fernand
Hello. We're sorry your order was delayed but we're glad we could help! Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Order never received......
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I have not received my order.
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Response from Petit-Fernand
Good morning, We will contact you today to find a solution. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order never received and paid for
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Aurélie Dv
Rating: 1 out of 5
My order never arrived despite its delivered status. I'm disappointed and I won't have any labels in time for my children's first day of school.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Rebecca F.
Rating: 3 out of 5
Unfortunately, the order did not arrive as announced. I wrote an email to ask what happened to my order and received no reply. Poor customer service.
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Response from Petit-Fernand
Hello Rebecca, We are sorry that you have not received your order as advertised. We have contacted you this morning to better identify the problem. We wish you a good day. Elise, ItIsMine
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L Vddaele DV
Rating: 3 out of 5
Delighted with the labels I bought previously Disappointed with the lunch box, perhaps I didn't read the description properly but I thought the design was engraved in the box when it's just a sticker on top, there were bubbles in it,! which I was able to remove myself by going over it with a square and so I redid the edges too. Otherwise, the box itself is fine. It's ideal because I can put a jar of compote in it, as it's quite high.
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Response from Petit-Fernand
Hello and thank you for your feedback. We are sorry that what you received was not what you expected. Please do not hesitate to contact us at [email protected] if you notice such a problem! We'll be able to help you better! Have a nice day? Luce C-MonEtiquette
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Laura Testud
Rating: 1 out of 5
I haven't received my order, what should I do?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I see that your order has been the subject of a postal return of which you have been notified. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Céline Defoy
Rating: 3 out of 5
The personalization options are varied. However, I'm disappointed that the labels don't stick properly on pens.
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Response from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
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loulou chouchou
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Cha
Rating: 3 out of 5
The stickers on the bottles come off very quickly when you put them in a bag.
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Response from Petit-Fernand
Hello. This problem is not normal. I will contact you in the morning to propose a solution. Have a nice day? Luce C-MonEtiquette
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