Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I've been waiting for my order since 18/08. Still no news and a useless after-sales service that reassures me about delays that are only increasing.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. We contacted you this morning to discuss possible solutions. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I received an incomplete order
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Response from Petit-Fernand
Hello, we apologize for this production error. I hereby reconfirm that the missing elements of your order have been reproduced and that you will receive them very soon! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
My labels ordered for stationery don't stick, customer service tells me I should have taken labels for small stationery... Total disappointment, I ended up with a huge batch of labels that I wasn't going to use and that didn't stick, even though it wasn't specified on the site and I'd bought them in the stationery tab... Really disappointed When it comes to shoe labels, the transparent film also peels off, making the label all sticky.... Really not great
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. We've just e-mailed you to discuss the solutions we can offer you. Have a nice day? Luce C-MonEtiquette
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Ana Maria Cantonas
Rating: 3 out of 5
The size of the personalized bags, the turquoise ones, are too small, so they can't be used for spare clothes and especially not for nap blankets.
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. Indeed, the personalized bags size M are designed to carry small toys or a snack. Size L may be better suited to what you seem to want to put in it! Don't hesitate to contact us at [email protected] if you need more information! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I never received it and I can't track my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
Bonjour dommage que ce n'est pas précisé que il faux le collé avec un fer a repasser sinon rien a redire elle son vraiment jolie
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Response from Petit-Fernand
Hello, the instructions for iron-on labels are available for consultation in the "Care and Use" tab! We're also available via our contact form to answer any questions you may have. Please don't hesitate to contact us there. Have a nice day? Luce C-MonEtiquette
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Louise Verhaegen
Rating: 1 out of 5
Very disappointed! After just one run in the washing machine, all the labels came off (the self-adhesive ones and the thermo-adhesive ones)! After spending two hours gluing everything together, I'm extremely disappointed!
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Response from Petit-Fernand
Hello, I'm sorry you're having trouble with your labels. I will contact you this morning to discuss a solution. Have a nice day? Luce C-MonEtiquette
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S Dins
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Mathilde
Rating: 3 out of 5
I bought iron-on labels and they peeled off when I first washed them and put them in the dryer.
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Response from Petit-Fernand
Hello, I am sorry that our products do not give you complete satisfaction. I will contact you by email to help you. Have a nice day? Luce C-MonEtiquette
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Sylvie
Rating: 1 out of 5
Labels do not stick to pencils, felt-tip pens, etc. Yet the surface has been degreased
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Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our products. Indeed, the 1-line object labels are made to fit on thick felt-tips or pencils! The "mini" format is better suited to thin pens such as colored pencils and ballpoint pens. I'll be in touch to help you. Have a nice day? Luce C-MonEtiquette
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Noelia Plazas Gascon
Rating: 3 out of 5
I placed an order on August 16 and it hasn't arrived even though the order tracking shows it as delivered. I have already bought several times and it's a shame that the delivery service is so bad. 5 days before the start of school I have no labels!!!!
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Response from Petit-Fernand
Good morning Noelia, we are sorry to hear that you did not receive your order. In general, they usually arrive in 6 days. We invite you to contact our customer service team so we can help you. Have a nice day, Sandra Petit-Fernand
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Olivia Kuan
Rating: 3 out of 5
Labels of insufficient quality
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with our labels. We have contacted you by email in order to find a solution to your problem. We're here to help. Have a nice day? Luce C-MonEtiquette
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Er
Rating: 3 out of 5
On the positive side, I would like to highlight how nice the order was and on the negative side, it took longer than they said and I wrote twice to the company to ask if there was any delay and to this day I still have not received an answer.
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Response from Petit-Fernand
Good morning Estefania, we have just sent you an email, unfortunately we have not received any email from you. We are glad that the order is to your liking. Have a nice day :) Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
I followed the instructions to the letter, and out of 15 labels applied, half fell off on the 2nd day, on cotton t-shirts. Very disappointing.
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Response from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. I will contact you to provide you with solutions. Have a nice day? Luce C-MonEtiquette
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Fleur
Rating: 1 out of 5
As I write, I still have not received my order, nor any proposal from the after-sales service to respond to this situation, apart from emails containing surveys to find out if I am satisfied with their services.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Tracey
Rating: 3 out of 5
The personalized lunch boxes and water bottles are very good quality and practical. Unfortunately, however, the iron-on labels for clothes are a disaster! Firstly, I had to buy an ordinary iron to put them on, as they don't adhere to the fabric at all with a steam iron (which is not clearly indicated, if at all!). Secondly, they come off very easily once I've put them on, not to mention the result after washing. Given the price, this is extremely disappointing. I'll definitely be ordering no more!
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with our labels. Please contact us by email at [email protected] to find a solution to your problem. We're here to help. Have a nice day? Luce C-MonEtiquette
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Miriam
Rating: 1 out of 5
I have not received my order after almost a month.
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Response from Petit-Fernand
Hi Miriam, we have sent you an email to help you as soon as possible. It is a postal anomaly, because your order should have arrived. Good morning, Sandra Petit-Fernand
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Lucie Auer
Rating: 3 out of 5
Good service, good product, have to check if the labels stick well. Delivery time a little long. Price is correct.
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Response from Petit-Fernand
Hello. We are delighted to read that you like our products. We apologize for the slightly longer delivery times in view of the back-to-school period. Have a nice day? Luce C-MonEtiquette
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Tatiana
Rating: 3 out of 5
3 stars because unfortunately I did not receive my order on time, I had to call customer service and the error was rectified I received it 3 days later (I think problem with the carrier)
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Response from Petit-Fernand
Hello, we are sorry that your order was not delivered on time. We apologize for any inconvenience caused by the postal service. However, we are delighted to have been able to help you on our side! Have a nice day? Luce C-MonEtiquette
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Maria C.
Rating: 3 out of 5
I don't know who to ask for help, the package is reported delivered on August 8 to the post office, never arrived unfortunately. I had placed an order previously. I can say that the quality is excellent.
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
It took a long time for my order to arrive
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Response from Petit-Fernand
Good morning, We are sorry that the post office has taken so long for the delivery. However, we hope you like our products. Good day, Camille Petit-Fernand
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Caroline Trichot
Rating: 1 out of 5
Ordered for 3 children, 50 labels for each name. The labels for one of the children were mixed into the pack for each of the other 2 (20 in one, 30 in the other). Very disappointing for the target audience, i.e. children.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Unfortunately, for ecological and practical reasons, we only separate the labels when you buy packs. Very nice day to you, Cmonetiquette
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Mapi Romanos
Rating: 1 out of 5
The product I have no idea if it is of quality, since August 10 I placed the order I am still waiting for it to arrive. The product may be 10, but the service is terrible, so it doesn't pay off. If someday the order arrives I will tell you....
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We have contacted you to help you. Good morning, Camille Petit-Fernand
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Delie Carole
Rating: 3 out of 5
The labels are of good quality and stick easily. However, I'm disappointed because there's more pattern on the outside of the label than on the label itself when you peel it off the notebook.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that you're not entirely satisfied with your order. Our customer service will contact you to find a solution to your problem. Have a nice day!
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Xavcec
Rating: 3 out of 5
Hello, I am very happy with my labels, however there was a small error, there is a small part of my daughter's labels (stickers mini object) that arrived with the first name of his brother. As a result, her brother only had 10 in his notebook.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have received an incomplete order. Our customer service has been in touch with you to help you solve this problem as soon as possible. Have a nice day, Cmonetiquette
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Mal
Rating: 1 out of 5
My order has not yet arrived since August 9.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you have to wait so long to receive your order. The second shipment we sent you should arrive next week. Good morning, Camille Petit-Fernand
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Isabelle Parenti
Rating: 3 out of 5
Not ideal for me.
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Response from Petit-Fernand
Hello, Don't hesitate to contact customer service if you need our help. Have a nice day, Cmonetiquette
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Beatriz Martínez
Rating: 3 out of 5
The first order did not arrive, they sent it to me again and I am still waiting to receive it.
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Response from Petit-Fernand
Good morning, We are sorry that Correos did not deliver your order on the date indicated. The second shipment we sent you should have arrived on 05/09 at the latest. Hello, Camille Petit-Fernand
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Rahima Ben Berkane
Rating: 1 out of 5
I still haven't received anything, so it's difficult to leave a review?
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you as much as possible. Have a nice day, Cmonetiquette
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Emmanuelle C
Rating: 3 out of 5
First time I've ordered and I'm disappointed with the small-format labels that don't stick well enough to felt-tip or wood pencils. The label is too rigid and doesn't fit the pencil, so it comes off. I switched to the other brand. Sorry
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Response from Petit-Fernand
Hello Emmanuelle, We're sorry to hear that you've encountered difficulties with our labels. Our customer service department has contacted you by email in order to help you as best we can. Have a nice day, CMonetiquette
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Dalida Dellon
Rating: 3 out of 5
Useful on all objects.
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Response from Petit-Fernand
Hello Dalida, Thank you for your feedback! Lovely day to you, Cmonetiquette
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Laura T.
Rating: 1 out of 5
I really like the product, too bad I never got it ...
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Response from Petit-Fernand
Good morning Laura, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
I have not received my parcel.
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email to propose a solution to your problem. Have a nice day, Cmonetiquette
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Pauline Deconinck
Rating: 3 out of 5
I did not receive my entire order. My daughter Jeanne's personalised pink gourd is missing. No information email about the delay and the waiting time. This is not serious at all. When will I hear from you? Homecoming is fast approaching.... ??
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Response from Petit-Fernand
Hello Pauline, I'm sorry to hear that you have not received your entire order. We will contact you by email to resolve the situation. Have a nice day, CMonetiquette
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Cristina Bermell Montero
Rating: 1 out of 5
The package never arrived and I claimed it several times telling me that there is a deadline. It arrived that day and never arrived. I have been sent to another address and to date nothing has arrived and it is already at the limit. I was very disappointed because I had heard very good things about petit-fernand.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. Your second shipment should reach you at the beginning of next week at the latest with Correos. Good morning, Camille Petit-Fernand
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De Nitto Karine
Rating: 3 out of 5
Order finally received on Tuesday August 29th, too bad it arrived after my son started nursery which was on Monday 28th. I had to make all the labels for the clothes and other items by hand. The order had been placed since Saturday August 19, and the envelope arrived all torn! Nevertheless, I'll probably place another order when it's time to mark the winter clothes.
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Response from Petit-Fernand
Hello Karine, We are sorry that you have received your order late. Our customer service has contacted you by email. Have a nice day, CMonetiquette
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Bourlion
Rating: 1 out of 5
Sorry, I received labels with Lucas's first name instead of louise.
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Response from Petit-Fernand
Hello Maryline, We're sorry you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
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Client
Rating: 3 out of 5
Impeccable labels for clothes, but average for objects
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Response from Petit-Fernand
Hello, We're sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to help you. Have a nice day Cmonetiquette
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Erell De Vadder
Rating: 1 out of 5
I still haven't received my order, even though it was shipped on August 14th. Today is 30/08, 5 days before the start of the school year?
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that we have proceeded with the refund as planned. We wish you a nice day, Cmonetiquette
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Moyne Laurie
Rating: 3 out of 5
I don't know if it was me who chose the wrong format or if there is a problem with the format but I chose labels for objects like pencils and given the size of the labels it doesn't work.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with our labels. Our customer service has contacted you by email to help you. Have a nice day, CMonetiquette
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