The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
This time I ordered it never arrived and I rang up and it still didn't come after that such a disappointment as I constantly order from you
Response from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
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Yas
Rating: 1 out of 5
Goods have not arrived twice !!!!
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Response from Petit-Fernand
Hello Yasmin, your order was reshipped at our expense on August 12 and should arrive on August 24. Your goods are therefore already on their way. We wish you a good day. Elise, EsIstMeins
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Ariana Purriños candal
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Hi Ariana, we have sent you an email to help you with the tracking of your order. We are sorry to hear that there was a transport anomaly. Good day, Sandra Petit-Fernand
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Jess J.
Rating: 3 out of 5
Nice product but took ages to arrive
Response from Petit-Fernand
Hey Jess, thank you for your lovely message on our products ?? We are sorry to hear the delivery took a long time. We do recommand to allow 3 to 10 working days for delivery, however we are still dependant on the postal services. Kind regards, Jessica, Petit-Fernand
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Erika F.
Rating: 1 out of 5
If I had read the reviews first I would never have purchased. I paid 2 extra to have trackable shipping and they send me an INEXISTENT number. They do not respond to emails. I will report this to the European dispute board. DO NOT BUY.
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Response from Petit-Fernand
Good morning Erika, we contacted you by phone to provide information about your order. We remain available and wish you a good day. Alessio, Petit-Fernand
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Fanny Martin
Rating: 1 out of 5
I did not receive what I ordered the color and size are wrong and there is not even the design I requested
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Stephanie Schrobiltgen-Sassel
Rating: 1 out of 5
I haven't received my order yet
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
I loved the site, very easy to order, but I still have not received my order and where to see where it is?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you this morning to give you more information! We are always available to help you. Luce C-MonEtiquette
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Christin H.
Rating: 1 out of 5
The description said delivered within 48 hours. Ordered on Friday evening and still not there on Wednesday. I ordered by express delivery which cost me 9.50.??????
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Response from Petit-Fernand
Hello Christin, We are sorry that you have not yet received your order. Unfortunately, we have no control over the postal service and it may be that Chronopost's delivery is delayed. Please do not hesitate to contact us after the delivery deadline so that we can find a solution for you. We hope that you will receive your order soon. Have a nice day, Elise, EsIstMeins
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Carina M.
Rating: 1 out of 5
Order was forgotten to be produced and dispatched. Ordered over 4 weeks ago.
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Response from Petit-Fernand
Hello Carina,? On August 9, we sent your order to production a second time. It was produced in less than 48 hours, and on August 10th it was sent again at our expense. It will arrive by August 22 at the latest. As we have already said on the phone and in previous emails, we have to wait until the delivery deadline has passed before we can submit a complaint. Unfortunately, we also have no control over the postal service, which is why the post office sometimes takes a little longer to deliver the order. We have also refunded the shipping costs. We hope you receive your order soon. Have a nice day, Elise, EsIstMeins
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Catherine Midrez
Rating: 1 out of 5
I simply haven't received my order! Can you please do the necessary?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Xisca Suau
Rating: 1 out of 5
The order did not arrive.
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Response from Petit-Fernand
Good afternoon Xisca, we apologize for this anomaly in the delivery with the post office. We have refunded your order. For anything you need, do not hesitate to contact you again. Good day, Sandra Petit-Fernand
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Noelyn V.
Rating: 1 out of 5
I still haven't received the package the courier says to deliver it to me and I've been waiting for days.
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Response from Petit-Fernand
Good morning Noelyn, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
Nothing has come to me
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Response from Petit-Fernand
Good morning Francesca, we are sorry for the shipping anomaly by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Shahaji
Rating: 3 out of 5
Overall designing and purchasing was great. However, the stickers were delivered in a paper envelope on a rainy day, therefore the envelope was soaked and so was the book the stickers came in. Maybe in future you change your packaging to plastic or maybe coat the book in a plastic layer.
Response from Petit-Fernand
Hello, we are sorry that your order was delivered like this. We do try to limit plastic use when shipping our products which is why your order arrives in a simple paper enveloppe. However, we will send your order back to you since we do not want you to be unable to use your stickers! Have a nice day ? Luce Petit-Fernand
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Invité
Rating: 3 out of 5
I loved being able to personalize the labels with my son's favorite colors and characters. The Maternelle kit is complete and I quickly received my order. The only downside is that the iron-on labels for the clothes don't hold up very well after a first wash, and half of them came off. ?? The rest of the labels (objects...) are perfect.
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Response from Petit-Fernand
Hello Sarah, Our customer service has contacted you by email so that we can find a solution to your problem. Have a nice day? Léa
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Eva
Rating: 1 out of 5
I haven't received anything. :(
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Response from Petit-Fernand
Hello Eva, We're sorry to hear that you haven't received your order. Our customer service will contact you immediately to find a solution to your problem. Have a nice day, Léa C-Monetiquette
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Megane
Rating: 3 out of 5
Disappointed with the personalized canvas bag, a bit expensive for so little! Doesn't seem to be very high quality. To be seen in time
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Response from Petit-Fernand
Hello and thank you for your feedback. Our natural cotton bag is made to last, so don't worry! We invite you to refer to the bag's 'Care and Use' tab on our site to find out the best way to enjoy your bag for as long as possible! Have a nice day? Luce C-MonEtiquette
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Jessica S.
Rating: 3 out of 5
Unfortunately, the labels are not what I expected, some of the plastic from the printout is stuck to them and is difficult to remove.
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Response from Petit-Fernand
We're sorry to hear about the problem with the labels. We would love to find out more details about the email and provide a solution for you! LG, Ana
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Invité
Rating: 3 out of 5
I'm pleased with the labels, but unfortunately a sheet of 10 mini labels was missing for one of my two daughters, which was a problem.
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Response from Petit-Fernand
Hello Julie, We're sorry you received an incomplete order. Our team has contacted you by email so that we can send you the missing labels as soon as possible. Have a nice day? Léa Cmonetiquette.fr
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Invité
Rating: 3 out of 5
They were as ordered only the adhesive strength was not really good had to help out everywhere with tesa
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Response from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you by e-mail to find out more details and find a solution for you! We look forward to your reply. Yours sincerely, Ana
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Sabrina
Rating: 3 out of 5
Parcel not yet received, I will give my opinion when I am in possession of it.
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Response from Petit-Fernand
Hello Sabrina, We're sorry you didn't receive your order. Our customer service has contacted you so that we can help you as best we can. Have a nice day? Léa C-Monetiquette
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Sheyenne Dhainaut
Rating: 1 out of 5
I haven't received anything in my mailbox.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Caroline Renaut
Rating: 1 out of 5
I never received my order of almost 50
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Véronique Heisbourg
Rating: 1 out of 5
To date (August 14), I still have not received my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Christine p
Rating: 1 out of 5
almost 10 days I'm waiting for my order and still nothing, but I've been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Charlotte
Rating: 1 out of 5
After having a delivery problem, the after-sales service was top notch.... Problem solved quickly... thanks I highly recommend... the labels are beautiful
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Sophie Jamotte
Rating: 1 out of 5
Never received!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Hello, I have not yet received the order, are already 6 days when I wait, so I can not give you a positive review.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Estelle
Rating: 1 out of 5
Label never received! Very disappointed 28 in the garbage can Never again
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
Some of the stickers were quite difficult to remove
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off badly - of course this should not be the case! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Di loreto
Rating: 1 out of 5
I did not receive my order and I have no response to my email but the order has been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Nathalie Vaast-Debast
Rating: 1 out of 5
I didn't receive my envelope, so I lost 30 euros! I would have liked a gesture from you but nothing came! I'll be sure to advertise with you!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
It's twice now that I haven't received my order and no one is helping you apart from telling you to go and see your horrible neighbors!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Mathilde
Rating: 1 out of 5
I still haven't received my order. In addition, I have contacted the service 3 times both by email and via Instagram and I still have no answer.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Nadège
Rating: 3 out of 5
It's a pity that the greaseproof paper is missing to be able to use the clothes labels. Package incomplete
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Response from Petit-Fernand
Hello. We're very sorry about this production anomaly. I will contact you this morning to discuss the solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Client
Rating: 3 out of 5
I ordered for 2 children (not from the same family, so not the same name) and received everything in a single booklet. This made it difficult to detach the sheets without damaging them. My advice for next time is either to make a booklet for each child, or a system for detaching the sheets more easily.
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Response from Petit-Fernand
Hello and thank you for your suggestion. In order to protect the environment, we only send one checkbook. Don't hesitate to ask us beforehand! We'll be happy to help you. Luce C-MonEtiquette
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Clare
Rating: 1 out of 5
My order never actually arrived dispite been told it was dispatch 2 august
Response from Petit-Fernand
Dear Clare, we are very sorry to hear that the post lost your order. Please, contact our customer service for the suitable for you solution. We are here to help you! Kind regards, Stacy
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emilie ta
Rating: 1 out of 5
Labels not received, but following my call I had the refund. however I had to manage to note the first name and surname of my son on all his belongings before his summer camp.
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Response from Petit-Fernand
Hello. We are very sorry about this delivery anomaly and we regret that we could not help you in any other way. Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
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Davy .
Rating: 1 out of 5
Unfortunately, I can't share the experience of fast delivery that I had a day ago. I ordered on 02.08. and to date no order has arrived. What a pity.
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Response from Petit-Fernand
problem with the post has not arrived. Standard delivery can take up to 10 working days. If you ordered on August 2 and the labels were sent on August 4, delivery could still take place this week. We can give you more information if you contact our customer service and quote your order number. We are happy to help you!
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