The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Well it is my first order and since July 20 I still have not received it ... they gave me until August 3 and supposedly that day I'm not going to my house and leave it in my mailbox but never arrived or no one called me ... it's a shame that in the first order this happens ....
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Response from Petit-Fernand
Good afternoon Ana, We are sorry for this delivery anomaly by the post office. We have resent your order. Good day, Camille
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mi alexandra
Rating: 3 out of 5
The labels don't stick very well, which is a shame... The same goes for clothes... Either I'm in bad luck because I'm told it's not normal at customer service...
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Response from Petit-Fernand
Hello. We are sorry that you are not completely satisfied with our products. It is emotionally abnormal for our labels to come off. I will contact you directly in the morning to discuss the problem with you. Have a nice day? Luce C-MonEtiquette
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Imane
Rating: 1 out of 5
I bought a personalized water bottle. The label with my child's name came off and the stopper broke even though it had been used very few times. I don't recommend it at all!
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Response from Petit-Fernand
Hello. We are sorry that our products do not give you complete satisfaction. It is abnormal that it presents this type of anomaly. Please contact us at [email protected] or 05 19 88 01 72 so that we can find a satisfactory solution for you. We're here to help! Luce C-MonEtiquette
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Su
Rating: 1 out of 5
It did not arrive at the right time. It took over a month and I had to order it a second time. I will not request your services again. This is the third time this has happened to me.
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Response from Petit-Fernand
Good morning Susana, We sincerely regret this delivery anomaly on the part of Correos. However, we hope that our products meet your expectations. Good day, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
For the price of the pack, I would have liked more small pencil labels.
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Response from Petit-Fernand
Hello and thank you for your message. We take our customers' suggestions into account and I'll pass this one on to the relevant department! Have a nice day! ? Luce C-MonEtiquette
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Martuki G
Rating: 3 out of 5
I placed my order as it was estimated to arrive by the estimated date, but it did not arrive by that date so I cannot use it and I had to look for an alternative. However, I have to say that the customer service team was very responsive to my questions and resolved the incident.
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that you were unable to use your products in time. We are here to help you. Good morning, Camille Petit-Fernad
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Dilek Oksuz
Rating: 1 out of 5
I still haven't received my order....
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Emmanuelle De Martinique
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
I think the labels are really nice. The thing is, some of them come off easily.
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Response from Petit-Fernand
Hello Aurélie, We have contacted you by email so that we can find a solution together. Have a nice day? Léa C-Monetiquette
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Hedley4Mum
Rating: 1 out of 5
I can only give 1 star as i still have not received my order. I contacted your team and got an standard response to say it had been shipped. Its been nearly 2 months since i paid for my order. Very dissapointed as i have used 3 other times in past will have to go elswhere from now on.
Response from Petit-Fernand
We are very sorry to hear that the post lost your order in the transit and the labels didn't arrive as a result. Unfortunately for us, we could not influence the Royal Mail services. We offered you a new shipment on our cost and the labels were shipped 24 hours after you contacted us. We hope the envelope will arrive promptly! Please, let us know if there is anything else we can do for you. Kind regards, Stacy
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Delphine MOTIN
Rating: 3 out of 5
Very nice labels and fast delivery. On the other hand, it's very difficult to peel off the small labels (mini format) to stick on objects. No problem with other formats, but this one is a real pain. I had the same problem last year. It's a pity, because it wastes time and is a bit discouraging.
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Response from Petit-Fernand
Hello Delphine, I have just contacted you by email so that we can find a solution to your problem. Have a nice day! Léa C-Monetiquette
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Invité
Rating: 1 out of 5
very bad, the product did not arrive
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Response from Petit-Fernand
Good afternoon, We are sorry for this anomaly, we will contact you to help you. Hello, Camille Petit-Fernand
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EVA CRISTINA GONZALEZ MONTERO
Rating: 1 out of 5
To date, no one has contacted me to solve the problems with my shipment.
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Response from Petit-Fernand
Good morning, We will be contacting you today to help you. Good morning, Camille Petit-Fernand
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Vanessa L.
Rating: 1 out of 5
Still haven't received my order
Response from Petit-Fernand
Hello Vanessa, we are very sorry to hear you have not received your order yet! We have sent you an email so we can find a solution together. Kind regards, Jessica
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Invité
Rating: 3 out of 5
Hello, trustworthy site, but it's a shame we can't put more characters for people with long names.
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Response from Petit-Fernand
Hello and thank you for your message! We've taken your comment into account and will pass it on to the dedicated department! Have a nice day? Luce C-MonEtiquette
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Cecilia Huerta
Rating: 1 out of 5
I did not receive my order, it was my fourth order and I was very satisfied so far with the quality and design of the labels. But I wrote to customer service to say that I have not received the order I placed on 11/07 I receive a satisfaction survey with this message: Merci encore de nous avoir contactés! N'hésitez pas à nous donner votre avis ci-dessous. That is to say that it is either an automatic message and no one reads the messages or they have very bad customer service. On 07/13 I received the last message from petit fernand saying that my order had been shipped. When tracking it says order delivered, but it never arrived to my mailbox or to my door.
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Response from Petit-Fernand
Good morning Cecilia, We will contact you today to help you. Good morning, Camille Petit-Fernand
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Jane V.
Rating: 3 out of 5
Product is fine but delivery took over a week
Response from Petit-Fernand
Hello Jane, We are sorry to hear your delivery took a long time! Our delivery times to the UK are between 3 to 10 working days, as stipulated on our website. Kind regards, Jessica
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Invité
Rating: 1 out of 5
Hello I made my order on 16.07 2023 and I have not yet collected. I am not happy Alexandra Scholler Soisson 3, op den Iessen L7363 Lorentweiler Luxembourg
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Response from Petit-Fernand
Hello, we are sorry to read that you have not received your order. I will contact you this morning to discuss a solution. Please accept our apologies for this postal delivery anomaly. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Audrey
Rating: 3 out of 5
Pen labels are very difficult to remove
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. Please don't hesitate to contact us via our contact form to explain the problem in more detail so that we can find a solution for you! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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KaiLi
Rating: 1 out of 5
I ordered on 10.07. and got an email on 12.07 that my labels are on their way, I haven't received them yet and school starts next week. ??
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Response from Petit-Fernand
Hello Gisela, we are very sorry that you have still not received your labels. We are here to help you, so we have contacted you to propose a solution. Have a nice day, Elise, EsIstMeins
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Colette
Rating: 1 out of 5
Order was lost then replacement hasn't arrived either
Response from Petit-Fernand
Hello Colette, I have contacted you by email regarding delivery times. Do not hesitate to contact us should you have any further question. Kind regards, Jessica
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Valentina
Rating: 3 out of 5
I've been getting labels from you for 5 years but with the previous order I encountered a problem. the adhesive clothing labels hardly came off the envelope you sent , it took minutes before I could do it and when I could it all remained ruined and folded. still I redo the order giving you confidence. hope for the best
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Response from Petit-Fernand
Dear Valentina, we are sorry to hear that you have experienced a problem in previous orders, this is definitely a defect. Should you ever have a problem on the labels again, we remind you that you have 3 months to report it to us as stated in the general terms and conditions. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
I've been ordering for several years, but this year I was super disappointed with the item labels. They were much thinner go on the pencil and glued harder. Disappointed this year. On the other hand, I have nothing to say about the clothing labels.
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Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our labels. Indeed, the one-line labels for objects are not adapted to pencils and pens, the "minis" labels correspond better. Please do not hesitate to contact us directly at [email protected] so that we can advise you on our products! Have a nice day? Luce C-MonEtiquette
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Marion Evrard
Rating: 1 out of 5
I ordered labels for my children's scout camp, which started on July 21. I paid for express delivery to receive my order between July 15-16, so that I could get everything ready and stick the labels on the kids' clothes. On July 20, I still hadn't received anything. I contacted customer service, who told me I'd be reimbursed for the shipping costs of just over 9, since my order hadn't been delivered as planned. I would have preferred to have my labels. Finally, I received my order on July 24, which was too late. It's no longer of any use to me. I'm really disappointed. I had to mark the clothes with felt pens, which damaged some of them.
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Response from Petit-Fernand
Hello, we're sorry to read that your labels arrived too late. I will be in contact with you this morning to discuss a solution that might suit you. We apologize for the delay in delivery by Chronopost. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
To this day, I still haven't received my order :(
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just tried to contact you by phone and sent you an email to discuss a solution. Please accept our apologies for this postal delivery anomaly. Have a nice day? Luce C-MonEtiquette
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Anaïs
Rating: 1 out of 5
To date, after 15 days, I still haven't received my order. A letter with no follow-up because the price of delivery is far too expensive when compared to the purchase price but is this a reason to never receive the items? I say never because last year I had the same problem.
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Response from Petit-Fernand
Hello, following our telephone conversation, I can confirm that your order will be reproduced and returned to you! Please accept our apologies for this delivery anomaly by the postal services. Have a nice day? Luce C-MonEtiquette
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Cristiana M.
Rating: 1 out of 5
The order has not arrived and I have no news of it
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Response from Petit-Fernand
Good morning Cristiana, we are sorry for this shipping anomaly by the postal service. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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JM
Rating: 3 out of 5
I still haven't received my order...so I can't rate the product They have replied quickly to resolve the issue
Response from Petit-Fernand
Hello Julia, I have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
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María
Rating: 1 out of 5
I am still waiting for them to arrive. I claimed 10 days ago again but have not received it. A month later, I have placed the order elsewhere because I doubt I will receive it with Petit-Fernand. Money and time wasted.
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Response from Petit-Fernand
Good morning Maria, We are sorry for this delivery anomaly by the post office. We will contact you to help you. Hello, Camille Petit-Fernand
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Lempereur
Rating: 3 out of 5
Satisfied with the fast delivery and the self-adhesive labels are nice, but several of them stick to the backing and are therefore unusable.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. Please do not hesitate to contact us at [email protected] with photos so that we can help you as best we can! We're here to help. Have a nice day? Luce C-MonEtiquette
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Clavel
Rating: 1 out of 5
Receive labels from other families.
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Response from Petit-Fernand
Hello. We are sorry to read that you did not receive your labels. I will contact you this morning to resend the correct labels. We apologize for this shipping anomaly. Have a nice day? The C-MonEtiquette team
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Karine Fauchereau
Rating: 1 out of 5
It's the third time I've ordered and it's the first time I've received neither the right color nor the right size of labels - too bad!
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Response from Petit-Fernand
Hello. We're sorry to read that the labels you received are not what you ordered. I will contact you this morning so that we can discuss a solution. Have a nice day? Luce C-MonEtiquette
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Casa S.
Rating: 1 out of 5
Package never arrived and non-existent assistance! I repeatedly asked for info about my order that was supposed to arrive between July 8 and July 13 but never received a response!
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Response from Petit-Fernand
Good morning Sara, we apologize for the late reply. Probably your message was not delivered to us, we usually respond in 24 business hours. We have contacted you to find an appropriate solution. Good day Alessio, Petit-Fernand
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Marcela C.
Rating: 3 out of 5
I received another customer's product and my order was also sent to a different address. But fast replacement and free of charge!
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Response from Petit-Fernand
Hello Marcela, We are sorry that you received a different order than yours. We hope you like our labels. Have a nice day, Elise, EsIstMeins
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????
Rating: 1 out of 5
I paid for the order but did not receive it
Response from Petit-Fernand
Hello Anna, i am sorry to hear you haven't received your order yet! I have sent you an email so we can find a solution together. Kind regards, Jessica, Petit-Fernand
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Magali Depreay
Rating: 1 out of 5
We have not received our order
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your labels. I will contact you this morning to discuss a solution. We apologize for this delivery anomaly on the part of the postal service. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I have not received an order to date and have not received an answer to my inquiries!!!
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Response from Petit-Fernand
Hello Maria, we have actually had IT problems with your freenet.de email address and our team has been working on it for a few days. This morning we tried to write you an email to find a solution regarding your order. We look forward to hearing back from you. Have a nice day. Elise, EsIstMeins
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Cristina Alvarez Sodre
Rating: 1 out of 5
I never received my order and there is no way to contact them and I am very disappointed.
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Response from Petit-Fernand
Good morning Cristina, We will contact you this afternoon to help you. Good morning, Camille Petit-Fernand
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Rousse
Rating: 3 out of 5
The choice of labels was easy, and the order was dispatched and received very quickly. On the other hand, I found the labels a little too large for my intended use: sticking them on my daughter's clothes. They take up too much space to write a first name. I also realize that some of them don't stick well. Probably my fault... But I had done everything as indicated and they seemed to stick perfectly. Except that in the first wash, many of them came off by themselves.
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Response from Petit-Fernand
Hello. We're sorry to hear that you're not entirely satisfied with our labels. I'll be in touch to discuss how we can help. We're here to help. Have a nice day? Luce C-MonEtiquette
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Anonyme
Rating: 1 out of 5
Customs fees much too high for a France - Reunion. I was counted as coming from abroad!
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Response from Petit-Fernand
Hello. We're very sorry that you've been charged an additional fee, but this shouldn't be the case. I will contact you this morning to propose solutions. Have a nice day? Luce C-MonEtiquette
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