Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I think it's a shame that the personalization is just a sticker. I was expecting something else.
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Response from Petit-Fernand
Hello Sophia, Thank you for your order and your review. We are sorry that the personalization did not meet your expectations. I have taken note of your comment and will pass it on to the relevant department. Have a nice day, Elise, EsIstMeins
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Diana F.
Rating: 3 out of 5
I wasn't aware that I would have to pay taxes for the product when entering Switzerland.
Response from Petit-Fernand
Hello Diana, I am sorry you had to pay taxes on your order. We have contacted you by email regarding this issue. Kind regard, Jessica, Petit-Fernand
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Deligne Anais
Rating: 3 out of 5
Product quality and choice are perfect. However, delivery took an extremely long time (2 weeks).
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Response from Petit-Fernand
Hello Anais, We're delighted that you like our products. We are, however, sorry to hear that your order took a while to arrive. This is obviously not how we want our customers' experience to be. Please do not hesitate to contact us if you have any questions or need any assistance. Have a nice day, Léa C-Monetiquette
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Invité
Rating: 1 out of 5
I have received absolutely nothing
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Response from Petit-Fernand
Dear Anouchka, We are sorry to hear that you have not received your order. We have tried to contact you by phone and email in order to help you as best we can. We wish you a pleasant day. Léa C-Monetiquette
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Olivia
Rating: 1 out of 5
I am very unhappy because they did not respect the delivery time despite paying a 9.50 surcharge.
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Response from Petit-Fernand
Good morning Olivia, We are very sorry to hear about this situation. We will contact you today to help you. Hello, Camille Petit-Fernand
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Martina E.
Rating: 1 out of 5
My order has still not arrived
Response from Petit-Fernand
Hi Martina, following our email conversation, we have now sent you a new replacement order at our costs ?? Hope you will receive it soon! Jessica, Petit-Fernand
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Stephanie Ferreira
Rating: 3 out of 5
I think school supply labels are too big
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Response from Petit-Fernand
Hello and thank you for your comment. I will contact you directly in the morning to find out more about your opinion and pass it on to our development department! Have a nice day? Luce C-MonEtiquette
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Lucie
Rating: 1 out of 5
order not received
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
I'm a little disappointed by the rendering, which doesn't match the original simulation (there's a nice font difference between the first and second lines on the final product). It's a shame, because the labels are really pretty otherwise.
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Response from Petit-Fernand
Hello. We're sorry that our labels don't match what you ordered. I will contact you in the morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
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María
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning Maria, We will contact you this morning to help you. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Iron-on label that won't wash off! Shame on you for making us pay so much for this when we respected the protocol! I don't recommend it at all. Money down the drain.
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Response from Petit-Fernand
Hello, we're sorry you're not entirely satisfied with our products. I will contact you in the morning to find out what the problem is and to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Gelsomina C.
Rating: 1 out of 5
Never received thanks
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Response from Petit-Fernand
Good morning Gelsomina, we are sorry for the shipping anomaly by the postal service. On 3/08 we provided a resend, your order should arrive soon. Please do not hesitate to contact us with any questions at [email protected] Alessio, Petit-Fernand
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Ana Gonzalez Garcia
Rating: 1 out of 5
Well it is my first order and since July 20 I still have not received it ... they gave me until August 3 and supposedly that day I'm not going to my house and leave it in my mailbox but never arrived or no one called me ... it's a shame that in the first order this happens ....
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Response from Petit-Fernand
Good afternoon Ana, We are sorry for this delivery anomaly by the post office. We have resent your order. Good day, Camille
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Mi Alexandra
Rating: 3 out of 5
The labels don't stick very well, which is a shame... The same goes for clothes... Either I'm in bad luck because I'm told it's not normal at customer service...
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Response from Petit-Fernand
Hello. We are sorry that you are not completely satisfied with our products. It is emotionally abnormal for our labels to come off. I will contact you directly in the morning to discuss the problem with you. Have a nice day? Luce C-MonEtiquette
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Imane
Rating: 1 out of 5
I bought a personalized water bottle. The label with my child's name came off and the stopper broke even though it had been used very few times. I don't recommend it at all!
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Response from Petit-Fernand
Hello. We are sorry that our products do not give you complete satisfaction. It is abnormal that it presents this type of anomaly. Please contact us at [email protected] or 05 19 88 01 72 so that we can find a satisfactory solution for you. We're here to help! Luce C-MonEtiquette
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Su
Rating: 1 out of 5
It did not arrive at the right time. It took over a month and I had to order it a second time. I will not request your services again. This is the third time this has happened to me.
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Response from Petit-Fernand
Good morning Susana, We sincerely regret this delivery anomaly on the part of Correos. However, we hope that our products meet your expectations. Good day, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
For the price of the pack, I would have liked more small pencil labels.
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Response from Petit-Fernand
Hello and thank you for your message. We take our customers' suggestions into account and I'll pass this one on to the relevant department! Have a nice day! ? Luce C-MonEtiquette
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Martuki G
Rating: 3 out of 5
I placed my order as it was estimated to arrive by the estimated date, but it did not arrive by that date so I cannot use it and I had to look for an alternative. However, I have to say that the customer service team was very responsive to my questions and resolved the incident.
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that you were unable to use your products in time. We are here to help you. Good morning, Camille Petit-Fernad
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Dilek Oksuz
Rating: 1 out of 5
I still haven't received my order....
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Emmanuelle De Martinique
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
I think the labels are really nice. The thing is, some of them come off easily.
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Response from Petit-Fernand
Hello Aurélie, We have contacted you by email so that we can find a solution together. Have a nice day? Léa C-Monetiquette
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Hedley4Mum
Rating: 1 out of 5
I can only give 1 star as i still have not received my order. I contacted your team and got an standard response to say it had been shipped. Its been nearly 2 months since i paid for my order. Very dissapointed as i have used 3 other times in past will have to go elswhere from now on.
Response from Petit-Fernand
We are very sorry to hear that the post lost your order in the transit and the labels didn't arrive as a result. Unfortunately for us, we could not influence the Royal Mail services. We offered you a new shipment on our cost and the labels were shipped 24 hours after you contacted us. We hope the envelope will arrive promptly! Please, let us know if there is anything else we can do for you. Kind regards, Stacy
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Delphine Motin
Rating: 3 out of 5
Very nice labels and fast delivery. On the other hand, it's very difficult to peel off the small labels (mini format) to stick on objects. No problem with other formats, but this one is a real pain. I had the same problem last year. It's a pity, because it wastes time and is a bit discouraging.
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Response from Petit-Fernand
Hello Delphine, I have just contacted you by email so that we can find a solution to your problem. Have a nice day! Léa C-Monetiquette
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Invité
Rating: 1 out of 5
very bad, the product did not arrive
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Response from Petit-Fernand
Good afternoon, We are sorry for this anomaly, we will contact you to help you. Hello, Camille Petit-Fernand
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Eva Cristina Gonzalez Montero
Rating: 1 out of 5
To date, no one has contacted me to solve the problems with my shipment.
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Response from Petit-Fernand
Good morning, We will be contacting you today to help you. Good morning, Camille Petit-Fernand
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Vanessa L.
Rating: 1 out of 5
Still haven't received my order
Response from Petit-Fernand
Hello Vanessa, we are very sorry to hear you have not received your order yet! We have sent you an email so we can find a solution together. Kind regards, Jessica
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Invité
Rating: 3 out of 5
Hello, trustworthy site, but it's a shame we can't put more characters for people with long names.
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Response from Petit-Fernand
Hello and thank you for your message! We've taken your comment into account and will pass it on to the dedicated department! Have a nice day? Luce C-MonEtiquette
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Cecilia Huerta
Rating: 1 out of 5
I did not receive my order, it was my fourth order and I was very satisfied so far with the quality and design of the labels. But I wrote to customer service to say that I have not received the order I placed on 11/07 I receive a satisfaction survey with this message: Merci encore de nous avoir contactés! N'hésitez pas à nous donner votre avis ci-dessous. That is to say that it is either an automatic message and no one reads the messages or they have very bad customer service. On 07/13 I received the last message from petit fernand saying that my order had been shipped. When tracking it says order delivered, but it never arrived to my mailbox or to my door.
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Response from Petit-Fernand
Good morning Cecilia, We will contact you today to help you. Good morning, Camille Petit-Fernand
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Jane V.
Rating: 3 out of 5
Product is fine but delivery took over a week
Response from Petit-Fernand
Hello Jane, We are sorry to hear your delivery took a long time! Our delivery times to the UK are between 3 to 10 working days, as stipulated on our website. Kind regards, Jessica
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Invité
Rating: 1 out of 5
Hello I made my order on 16.07 2023 and I have not yet collected. I am not happy Alexandra Scholler Soisson 3, op den Iessen L7363 Lorentweiler Luxembourg
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Response from Petit-Fernand
Hello, we are sorry to read that you have not received your order. I will contact you this morning to discuss a solution. Please accept our apologies for this postal delivery anomaly. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Audrey
Rating: 3 out of 5
Pen labels are very difficult to remove
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. Please don't hesitate to contact us via our contact form to explain the problem in more detail so that we can find a solution for you! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Kaili
Rating: 1 out of 5
I ordered on 10.07. and got an email on 12.07 that my labels are on their way, I haven't received them yet and school starts next week. ??
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Response from Petit-Fernand
Hello Gisela, we are very sorry that you have still not received your labels. We are here to help you, so we have contacted you to propose a solution. Have a nice day, Elise, EsIstMeins
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Colette
Rating: 1 out of 5
Order was lost then replacement hasn't arrived either
Response from Petit-Fernand
Hello Colette, I have contacted you by email regarding delivery times. Do not hesitate to contact us should you have any further question. Kind regards, Jessica
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Valentina
Rating: 3 out of 5
I've been getting labels from you for 5 years but with the previous order I encountered a problem. the adhesive clothing labels hardly came off the envelope you sent , it took minutes before I could do it and when I could it all remained ruined and folded. still I redo the order giving you confidence. hope for the best
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Response from Petit-Fernand
Dear Valentina, we are sorry to hear that you have experienced a problem in previous orders, this is definitely a defect. Should you ever have a problem on the labels again, we remind you that you have 3 months to report it to us as stated in the general terms and conditions. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
I've been ordering for several years, but this year I was super disappointed with the item labels. They were much thinner go on the pencil and glued harder. Disappointed this year. On the other hand, I have nothing to say about the clothing labels.
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Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our labels. Indeed, the one-line labels for objects are not adapted to pencils and pens, the "minis" labels correspond better. Please do not hesitate to contact us directly at [email protected] so that we can advise you on our products! Have a nice day? Luce C-MonEtiquette
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Marion Evrard
Rating: 1 out of 5
I ordered labels for my children's scout camp, which started on July 21. I paid for express delivery to receive my order between July 15-16, so that I could get everything ready and stick the labels on the kids' clothes. On July 20, I still hadn't received anything. I contacted customer service, who told me I'd be reimbursed for the shipping costs of just over 9, since my order hadn't been delivered as planned. I would have preferred to have my labels. Finally, I received my order on July 24, which was too late. It's no longer of any use to me. I'm really disappointed. I had to mark the clothes with felt pens, which damaged some of them.
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Response from Petit-Fernand
Hello, we're sorry to read that your labels arrived too late. I will be in contact with you this morning to discuss a solution that might suit you. We apologize for the delay in delivery by Chronopost. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
To this day, I still haven't received my order :(
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just tried to contact you by phone and sent you an email to discuss a solution. Please accept our apologies for this postal delivery anomaly. Have a nice day? Luce C-MonEtiquette
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Anaïs
Rating: 1 out of 5
To date, after 15 days, I still haven't received my order. A letter with no follow-up because the price of delivery is far too expensive when compared to the purchase price but is this a reason to never receive the items? I say never because last year I had the same problem.
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Response from Petit-Fernand
Hello, following our telephone conversation, I can confirm that your order will be reproduced and returned to you! Please accept our apologies for this delivery anomaly by the postal services. Have a nice day? Luce C-MonEtiquette
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Cristiana M.
Rating: 1 out of 5
The order has not arrived and I have no news of it
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Response from Petit-Fernand
Good morning Cristiana, we are sorry for this shipping anomaly by the postal service. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Jm
Rating: 3 out of 5
I still haven't received my order...so I can't rate the product They have replied quickly to resolve the issue
Response from Petit-Fernand
Hello Julia, I have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
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