The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Bad. Lack of information. I have not received the product yet.
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Response from Petit-Fernand
Good afternoon Loreto, we have sent you an email to help you. Best regards, Camille Petit-Fernand
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Maria
Rating: 1 out of 5
I have not received my order. Please give me a contact telephone number to try to reach you. Thank you
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Response from Petit-Fernand
Good morning Maria, We have sent you an email to help you. Have a nice day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Nothing to say about the product, which I know well, but the order just didn't arrive.
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Response from Petit-Fernand
Hello Marie Hélène, following our telephone conversation yesterday, we can confirm that the refund has been made. Have a nice day, Sandra C-MonEtiquette
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Paula Bello
Rating: 1 out of 5
Fatal express order. Delivered late. Product fine, as always.
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Response from Petit-Fernand
Good morning Paula, thank you very much for trusting us. We apologize for the delay of Seur. We have refunded the shipping costs. Good morning, Sandra Petit-Fernand
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Xisca
Rating: 1 out of 5
I paid the €9.5 express delivery because I needed it urgently to mark my son's clothes before going camping and it took more than 7 days. It did not arrive on time and I had to look for an alternative. I wrote to claim at least the return of the express delivery and they didn't even answer me.
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Response from Petit-Fernand
Good afternoon Francisca, We are very sorry for this situation. We have sent you an email as soon as we read your message. Have a nice day, Camille Petit-Fernand
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Laure Albertini
Rating: 1 out of 5
The delivery I paid 9eutos for chrono and they took several days to deliver to me.
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Response from Petit-Fernand
Hi Laure, we have just refunded you the 9.50 euros for the late delivery by chronopost. Have a nice day, Sandra C-MonEtiquette
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CFM
Rating: 1 out of 5
A pack of 150 labels per child with only 20 iron-on labels and 40 adhesive labels that can't be used because the initials of the family name are missing. Expensive for the use to which they will be put. As a result, I'm going to have to recommend a competitor this time. What's more, the children's names are mixed up in the booklets, which is not at all practical. Jen had ordered several times before but I won't do it again.
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Response from Petit-Fernand
Hello Charlotte, we have contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Chefclub
Rating: 3 out of 5
I'm disappointed, it's been 2 times I've ordered from you and 2 times I've received iron-on labels when I wanted stickers.
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Response from Petit-Fernand
Hello Florence, you do indeed have iron-on labels for clothing on your order. Unfortunately, you made a mistake when placing your order. I've just sent you the invoice with the details. Good day, Sandra C-MonEtiquette
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Léa kuret;
Rating: 1 out of 5
Still nothing!
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Response from Petit-Fernand
Hello Lea, we've received your message and we've just replied. We hope to find a solution for you very soon. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
The producer was very good, but it took more than 10 days to arrive.
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Response from Petit-Fernand
Hi Irene, we apologize for this delivery anomaly. For anything you need, please do not hesitate to write to us. Good day, Sandra Petit-Fernand
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María
Rating: 1 out of 5
The express courier service takes much longer than the website indicates. After making payment as express shipping, the labels arrived after our son left for camp. Two days after the promised date.
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Response from Petit-Fernand
Good morning Maria, we have just refunded the express shipping costs. Seur should have delivered your order in 48 hours. We apologize for the delay. Good morning, Sandra Petit-Fernand
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alessandra
Rating: 1 out of 5
surely the mistake was mine in not choosing tracked shipping but I didn't receive the labels so I don't know how they are. I gave you 20 euros and I regret it
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Response from Petit-Fernand
Good morning Alessandra, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
Not yet received the package
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Response from Petit-Fernand
Hello Céline, I've just contacted you by email to check your address and suggest a solution. Your order should have arrived several days ago. I am waiting for your reply to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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ABB
Rating: 1 out of 5
I never received my order or even a reply to my emails. However, my account has been debited...
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Response from Petit-Fernand
Hello Anne Lise, I'm sorry for you because we have sent you an email informing you that your order has been returned to us by La Poste due to an address error. We invite you to contact us by phone or email in order to help you. Have a nice day, Sandra C-MonEtiquette
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Beatriz Alvarez
Rating: 3 out of 5
I have been buying your clothing stickers for years, I think the quality has decreased in the last purchase, several stickers peeled off after the first wash, I have garments with stickers from 4 years ago and many washes and they are perfect, but these last ones are not the same quality.
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Response from Petit-Fernand
Good afternoon Beatriz, We have just sent you an email to help you. Best regards, Camille Petit-Fernand
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Cindy Hauet
Rating: 1 out of 5
Unfortunately I can't comment on the quality of the products or their use, as I still haven't received my order. My order was shipped on June 16, today is July 4 and I still haven't received it. I'm a bit sad because I've only heard good things about this site.
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Response from Petit-Fernand
Hello Cindy, I have just contacted you by email in order to help you as soon as possible. We are available by phone from 9am to 5pm if you prefer. Have a nice day, Sandra C-MonEtiquette
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Sabou81
Rating: 3 out of 5
I'm happy with the result, but disappointed that there aren't more letters to choose from. For compound names it's disturbing. I had to put them in a different direction so that everything could be printed. As a result, instead of the first name, I only have half of the compound name.
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Response from Petit-Fernand
Hello Sabrina, we have taken your message into account, and hope to improve our services to better satisfy you. Good day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I never got my order home
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Response from Petit-Fernand
Good morning Chiara, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
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Nadja
Rating: 3 out of 5
Very long delivery time and outrageous prices. I ordered stickers for shoes. I was told 10 would arrive. However, 5 pairs of stickers actually arrived. This information is misleading. It makes no sense to use them individually! So it's 1.20 euros per pair of shoes. For stickers! I cannot yet judge the quality.
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Response from Petit-Fernand
Hello Nadia , We apologize for this inconvenience. The delivery time is between 3 to 10 working days. For an order of 10 pieces, it is actually 5 pairs. We will get in touch with you to find more details about this incident.
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Alejandra Torres Cumpa
Rating: 3 out of 5
The product takes quite a long time to arrive, I paid for the service with tracking but was informed only until the product was already in production and that there were delays due to other issues. I would suggest more communication, if only to say that it will take even longer.
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Response from Petit-Fernand
Good morning Alejandra, we apologize for this delay. Best regards, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
I have not yet received the order
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Response from Petit-Fernand
Good morning Marlisa, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
Product is high quality and beautiful. Shipping time was too long.
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Response from Petit-Fernand
Thank you for choosing us! We are sorry to hear that the delivery took a long time. Can you please let us know by email how long the delivery took. LG, Ana
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laura T.
Rating: 1 out of 5
The order never arrived....
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Response from Petit-Fernand
Good morning Laura, we are sorry to hear about this shipping anomaly by the postal services. As communicated to you by phone, I confirm that we have reshipped. We hope to receive it as soon as possible. Good day Alessio, Petit-Fernand
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Mónica Jacqueline Navarrete Ma
Rating: 1 out of 5
I am waiting for some stickers a month ago, half of the order has arrived but not the stickers which seems to me what should arrive faster...I don't even know if they are going to arrive any day, I needed them for my son's clothes, he has started summer campus and his clothes don't have his name on them.
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Response from Petit-Fernand
Good morning Monica, we are sorry for this delivery anomaly. We have just sent you an email to help you as soon as possible. Good morning, Sandra Petit-Fernand
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Heike H.
Rating: 3 out of 5
Unfortunately, it doesn't hold in some garments and comes off again. The label is very nice.
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Response from Petit-Fernand
Dear Mrs. Hofmann. We are sorry to hear that your labels are peeling off - of course this should not happen! Can you please send us more details by e-mail so that we can find a solution for you. LG, Ana
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CP
Rating: 3 out of 5
Shipping definitely needs improvement
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Response from Petit-Fernand
Good morning, we are sorry to hear about this delay from the postal services. We hope you are satisfied with our products and remain available at [email protected] Good day Alessio, Petit-Fernand
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Cristina P.
Rating: 1 out of 5
I placed an order about a month ago and never received anything.I ordered two packages of labels for clothes and items. And I would have needed them.
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Response from Petit-Fernand
Good morning Cristina, we are sorry to hear about this shipping anomaly by the postal services. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
I cancelled my order as soon as I received the visual because it did not conform to what I wanted... as a result, the labels were sent and I was charged.
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Response from Petit-Fernand
Hello Delphine, we're sorry to read your message after several exchanges with you by email. We will contact you by phone later today to better understand your request and help you. Have a nice day, Sandra C-MonEtiquette
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Manja H.
Rating: 3 out of 5
Shipping took a long time and my request for 2 individual booklets was not honored. So I have to give away the booklet with my torn out pages. The stickers have also been of better quality in the past
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Response from Petit-Fernand
Dear Manja, Thank you for choosing us! We are sorry to hear that the delivery took a long time. We would like to find our more details to know if the post exceeded the litim we offer and offer you a new shipment with the separate brochure at our expense. LG, Ana
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Zoe
Rating: 3 out of 5
Stickers great. Usually ask and receive the two different names in separate wallets but was told this time that my order was too small. Disappointing.
Response from Petit-Fernand
Dear Zoe. Thank you for your comment. We really value your opinion and your loyalty! I understand that the labels might look nicer if they are all in separate booklets, however unnecessary paper packaging for 20 labels can have a bit impact on the environment. We wish to be more eco responsable on our side :) We will send you the booklet paper if this is so important for you !
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Indra H.
Rating: 3 out of 5
I ordered for 2 children. The stickers came together in a book. As they are each school enrolment gifts, I now have to separate the stickers out of the book for each child. With two different names, the stickers should come separately
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Response from Petit-Fernand
Dear Indra! We can understand your disappointment very well. The reason we have changed the packaging is that we want to be more environmentally friendly and reduce paper waste as the booklets will eventually end up in the bin. Please let us know if you would like to receive the booklet separately so that you can split the booklet you already have and create two separate booklets. LG, Ana
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Carlo
Rating: 1 out of 5
Despite 15 days for departure, the package arrived late
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Response from Petit-Fernand
Good morning Carlo, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
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michel
Rating: 3 out of 5
I don't understand why you're sending me 3 brochures with the right name and one with another name - it's a waste!
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Response from Petit-Fernand
Hello Carole, we apologize for this oversight on our part. We have contacted you by email. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 1 out of 5
The labels came off in the first wash, disappointed
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Response from Petit-Fernand
Hi Sonia, following our telephone conversation, I can confirm that it's not normal for the labels to come off. We will send them back to you within the next 48 hours. See you soon, Sandra C-MonEtiquette
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Francesco
Rating: 3 out of 5
only problem, having chosen shipping by post office without tracking, the goods arrived more than ten days beyond the specified deadline
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Response from Petit-Fernand
Good morning Francis, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
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Cristina
Rating: 3 out of 5
Very practical and beautiful, although the last two orders have arrived one with the labels badly centered, and the last a few days ago with more than half with the name somewhat blurred, it is not cheap so I think there should be a process of quality control higher than there is currently.
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Response from Petit-Fernand
Good morning Cristina, I am sorry to hear that you have received some blurred name tags. We have just contacted you by email to help you. Have a nice day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Ordered 100 labels and only received 90. Very disappointing.
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Response from Petit-Fernand
Hi Melissa, the 10 missing labels should be here soon :) So sorry for this manufacturing anomaly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I did not receive all my product labels.
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Response from Petit-Fernand
Hi Susana, we've just left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
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Ana Ruiz
Rating: 1 out of 5
My complete order has not arrived. I ordered some labels and a personalized backpack with my son's name, and only the labels have arrived, which took many, many days. I claimed it last week and have not received any response.
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Response from Petit-Fernand
Good morning Ana, we have just replied by email. We are waiting to be able to help you. Camille Petit-Fernand
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Gee
Rating: 3 out of 5
I haven't received my order from 31/5/23 so can't comment
Response from Petit-Fernand
Hello Karen, I have contacted you via email. Kind regards, Jessica
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