The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Sylvie, we have sent you a message to help you. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Unfortunately, the labels are too big for me
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Response from Petit-Fernand
We are sorry to hear that the labels are too large. The size you ordered is 28x13 mm. Can you please give us more details about where you applied the labels so that they no longer fit? LG, Ana
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Helene Tdch
Rating: 1 out of 5
Never received the order
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Response from Petit-Fernand
Hello Hélène, we contacted you a few days ago by email to help you. We look forward to hearing from you, and wish you a wonderful day :) Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Really too small not visible enough in case of loss otherwise the dising was perfect Gift price
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Response from Petit-Fernand
Hello Marie-Alice, we invite you to contact us by email or phone to better understand your request. Good day, Sandra C-MonEtiquette
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A.B.
Rating: 3 out of 5
The products are great. The processing is also very good. What is annoying, however, is the pressure to leave a review. It's annoying!
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Response from Petit-Fernand
Hello and thank you for your order with us! The rating was not mandatory, if you want you can remove it :) LG, Ana
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Baerbel H.
Rating: 3 out of 5
It was not clear in the advertisement that the goods come from France and therefore the postal delivery time is quite long.
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Response from Petit-Fernand
Thank you for your feedback. We are indeed producing the labels in France with the different shipping options. For the standard delivery that you choose, it should be 2-8 working days. We are sorry if it was too long to wait.
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Les ailes de Michelle.
Rating: 1 out of 5
This was my third order and my last! The first time I thought I must have made a mistake to get the iron-on labels to peel off, so I gave you the benefit of the doubt. The second time I thought it was my iron that wasn't heating enough or too much. And then I invested in a mini press, so I could control the temperature down to the degree, for my third order. Having followed all the instructions, nothing happened, the labels all came off and some didn't even wait for the first wash. I'm very, very disappointed with the quality.
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Response from Petit-Fernand
Hello Adrienne, we're surprised by your message because iron-on labels are very resistant to washing. We have just contacted you by email to help you find the best possible solution. Good day, Sandra C-MonEtiquette
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la fille internaute
Rating: 3 out of 5
Nice, high-quality iron-on and self-adhesive labels, although I think we used to have more choice in fonts, colors and emojis.
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Response from Petit-Fernand
Hello Sophie, thank you very much for your feedback. I've just contacted you by email to discuss and find out more about your request. Have a nice day, and thank you for your trust. Sandra C-MonEtiquette
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Marie T
Rating: 3 out of 5
The labels were difficult to remove from the backing. After complaint + photos, the product was replaced and reshipped free of charge. That's all very well, but I didn't get the correct labels until 10 days later, which made it difficult for me to put them on the garments they were intended for.
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Response from Petit-Fernand
Hello Marie, we apologize for this cutting anomaly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Good day, I placed an order 4 years ago and I liked the labels, I ordered them again but, they did not arrive. I am waiting to receive them again free of charge, therefore, I cannot give my opinion yet. Regards.
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Response from Petit-Fernand
Hi Luz, let us know as soon as you receive them :) Regards, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
I paid extra to receive express shipping and not only did it not arrive on time but it exceeded the normal time. Also the quality of the labels not as before. The labels on the shoes peel off after 2-3 uses and the self-adhesive labels on the clothes came off in the first wash I did in the washing machine. I have been a customer for years and this had not happened to me, in previous orders....
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Response from Petit-Fernand
Hi Lidia, we have contacted you by email so that you can give us your order number because this order does not contain any shoe labels. Good day :) Sandra Petit-Fernand
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DT
Rating: 3 out of 5
the labels are easy to stick on and of good quality (I haven't washed the clothes yet), but a little difficult to peel off the display plate because the pre-cutting of the labels isn't quite right.
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Response from Petit-Fernand
Hello Diane, we have just contacted you by email to help you :) Have a nice day, Sandra C-MonEtiquette
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Julie
Rating: 1 out of 5
I have not yet received my order
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Alessio
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Sonia
Rating: 1 out of 5
I have not received my order, even though I ordered it twice.
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Response from Petit-Fernand
Good morning Sonia, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
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Rb
Rating: 1 out of 5
I ordered labels for sugared almonds, I asked for express delivery to be sure to receive them on time, I ordered on 17/05 I received the order on 25/05, it was too late I had to improvise labels myself, now I find myself with labels that I no longer need.
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Response from Petit-Fernand
Hello Rachida, once again we apologize for the delivery anomaly by chronopost. The delivery charges have been reimbursed. Good day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
I made two successive orders because the interface was not clear. Apart from that, the products met my expectations.
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Response from Petit-Fernand
We are surprised by your opinion because we send a confirmation email for each order. Very nice day, and thank you for your trust. Sandra C-MonEtiquette
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Beatriz Gutierrez
Rating: 1 out of 5
Mala pprque me no me llega elmprodu to desde hace 25 dias que hice el Pedido
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Response from Petit-Fernand
Good morning Beatriz, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
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B.K.
Rating: 3 out of 5
I had ordered a set as a gift and various things for myself. I was very surprised when the order arrived and was completely mixed up. Some sheets from the set were completely loose. I now have to unravel the two booklets, sort everything and re-staple so that the things that belong together are together. A lot of fiddling and time that I would have liked to have saved myself. Shipping also took quite a long time. Fortunately, the quality of the labels is good.
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Response from Petit-Fernand
Hello, we are very sorry and it should not have been :( I will send you a private message right away so that we can find a solution. Have a nice day! Matilda
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stella
Rating: 1 out of 5
I haven't received anything yet, I would like to hear about the goods or info for a refund
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Response from Petit-Fernand
Good morning Stella, we are sorry for this shipping delay by the postal services. We have proceeded to send you an email to find a solution. Alessio, Petit-Fernand
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Cafiero virna
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Virna, an email has been sent to you to help you as quickly as possible with your order. Your order was to be delivered by post. Have a nice day, Sandra C-MonEtiquette
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Lo
Rating: 3 out of 5
It wasn't the first time I'd ordered from the site. The order itself was done very quickly but the shipping took much longer than usual, much to my surprise. The tracking was not very clear this time. Otherwise very nice site to make labels.
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Response from Petit-Fernand
Hello Laure, we're sorry for the delay in your order. Indeed, sometimes the delivery with the Post office can be longer. Thank you for your confidence. See you soon :) Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I have yet to receive my order despite flagging it with customer service. This is incredibly disappointing.
Response from Petit-Fernand
We are very sorry that the order didn't arrive in time. Unfortunately, the Royal Mail lost your order in the transition and we can not influence it. We sent you the replacement on our cost and would like to know if you received the second batch. Kind regards , Ana
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Sibylle K.
Rating: 1 out of 5
Extremely poor quality. The rather expensive personalized bottle was broken very quickly. It was neither dropped nor put in the dishwasher. Warranty is not provided by the company in accordance with legal requirements. A 20% discount for a bottle where the coating crumbles off after less than a year of regular use is completely inappropriate. Unfortunately I can't upload photos here, but I will try Google. Hands off this supplier!
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Response from Petit-Fernand
Dear Sibylle, thank you for getting in touch with us. As we have been discussing for a few days, unfortunately we are unable to offer a replacement for the bottle, which has been dropped and damaged after 15 months of use. Unfortunately, this is not our company policy. We have offered you a small gesture of compensation. We hope to see you again anyway !!! MFG, Ana
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Guest
Rating: 3 out of 5
Fast delivery. Iron-on labels very pretty, but very difficult to remove from their backing.
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Response from Petit-Fernand
Hello Vanessa, we have just contacted us by email about your order. We are very sorry for this quality anomaly. Have a nice day, Sandra C-MonEtiquette
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TT
Rating: 3 out of 5
Quite pleased with my order but the coloured water bottle stoppers seem to be more fragile and broke after the 1st use.
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Response from Petit-Fernand
Hi Talline, we're really sorry about this quality anomaly. We've just left you a voicemail to help you replace it. Have a nice day, Sandra C-MonEtiquette
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Marine VARGAS
Rating: 1 out of 5
Never received my order. It was delivered elsewhere, due to a labelling error on your part. I'm disappointed because I really needed it, I had to order on another site more reactive. However, the customer service team was very sympathetic and offered me a refund, which I'm still waiting for. Even if this has been resolved, I'm still obliged to give it just one star.
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Response from Petit-Fernand
Hello Marine, we are sincerely sorry for this error on our part. As agreed, the refund has been processed and will be visible on your account in the next few days. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
The pictures are nice and the shipping is very fast but I'm disappointed because the labels don't fit on the clothes.
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Response from Petit-Fernand
Hello Stéphanie, we've just left you a voicemail to help you. It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
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Alexia/Greg
Rating: 3 out of 5
I never received my order. A second one will be gone since 1 week tomorrow I hope it will arrive and I will modify my opinion. The customer service was very understanding but I hope to receive my order because you have debited me and I still have not received my purchase.
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Response from Petit-Fernand
We tried to contact you by phone to know if you received the order :) See you soon Alexia, Sandra C-MonEtiquette
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Carla Penafria
Rating: 1 out of 5
Order placed on 07/05/2023 and still not received Maybe one day I will receive it Because almost 5 euros delivery is expensive to pay for this delivery
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Response from Petit-Fernand
Hello Carla, an email has been sent to you to help you. Your order was due to arrive on 22/05. We look forward to hearing from you and wish you a wonderful day. Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
The 48-hour service is the time it takes to get it ready for you, and then 3 to 10 working days if you are lucky. You have to order well in advance. Customer service does not respond to complaints are general automated emails.
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Response from Petit-Fernand
Good morning Veronica, we have just sent you an email to help you as soon as possible. We are sorry to hear that you did not receive your order in time. Good morning, Sandra Petit-Fernand
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Jordi Pujol
Rating: 1 out of 5
Hi. I ordered the labels on 12/05/2023. We are at 19/05/2023 and I still don't have them. The phone number that appears on the web is a 902 (I think it is forbidden to use it for customer service, if I am not mistaken) always with the little song "at this moment we can't attend you, leave a message". Well, so far my experience is not very good.
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Response from Petit-Fernand
Good morning Jordi, we have sent you an email to help you. I'm sorry you couldn't reach us by phone on Friday, we had a technical problem with our phone. But this week it is working again. I look forward to hearing from you to help you. Good morning, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
I was satisfied for years. Ordered at a discount. It's been 4 weeks now. Goods still not received. Customer service does not answer in German. What a pity
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Response from Petit-Fernand
Hello and we are sorry that Deutsche Post has a problem with the delivery. We would like to contact you via email to confirm your address and ask you to send us what you have not received in German. LG, Ana
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ANNE-SOPHIE
Rating: 3 out of 5
I've been ordering for my children for school and home (mainly labels). The idea is beautiful and clever. The downside is that the last time I ordered I had a 20% discount that I didn't take advantage of. Have a nice day!
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Response from Petit-Fernand
Hello Anne-Sophie, we're sorry to hear that you were unable to redeem your discount. We have sent you a message to find a solution. Have a nice day Alessio, C-MonEtiquette
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Anna A.
Rating: 3 out of 5
Very slow service
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Response from Petit-Fernand
Good morning Anna, we are sorry to hear about this delay from the postal serizio. We hope you enjoy your order and remain available for any questions you may have [email protected] Good day Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
The stickers are beautiful and come with a gift detail at the end of each booklet that we loved but I do not give more stars because I ordered for two different children and came badly bound, mixed, and not a whole booklet for each child. A bit of a disaster for the price, I don't know if I will repeat.
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Response from Petit-Fernand
Hi Yolanda, we are sorry to hear that you received the mixed up labels. We have just sent you an email to help you. Have a nice day, Sandra Petit-Fernand
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Susana
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Good morning Susana, we have contacted you by email to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
Never recieved my item and no communication
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. We sent you the email with the dispatch and estimated time of reception on 21st April. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Stacy
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Invité
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Berta, we have contacted you by email to help you as soon as possible. Hello, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
I ordered on April 28th and it's now May 15th and I still haven't received the labels!
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Response from Petit-Fernand
Hello Manon, as agreed by email, your order will be resent. We are very sorry about this delivery anomaly due to the Post Office. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I did not like the shipping, they lost my order, I needed it for the nursery and they sent it again by the same method, very bad experience especially when you need it and it is delayed.
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Response from Petit-Fernand
Hi Maria, we apologize for this delivery incident. Have a nice day, Sandra Petit-Fernand
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