Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Ilenia
Rating: 1 out of 5
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
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Response from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
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Kylie
Rating: 1 out of 5
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Response from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
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Ester
Rating: 1 out of 5
Almost a month after purchase and I have not received my order.
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Response from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Madoti
Rating: 3 out of 5
The delivery was very fast
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Response from Petit-Fernand
Many thanks for the rating!
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Camille Galland
Rating: 3 out of 5
I ordered 2 personalized water bottles, in the first parcel I received only one, I made a complaint and in the second parcel I received the same water bottle but without stopper, and finally after my second complaint I received the second water bottle ordered. After fast and careful dispatch, reactive after-sales service but a pity.
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Response from Petit-Fernand
Hello Camille, we apologize for any errors on our part. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Following my order, I'm a little disappointed with the rendering. The design (squirrel) is not well printed, it does not stand out much.
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Response from Petit-Fernand
Hi Laurie, I've just left you a voicemail to help you, and better understand your request. All the best, Sandra C-MonEtiquette
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Unknown
Rating: 3 out of 5
Unfortunately my order was so small
Response from Petit-Fernand
Hi, thank you for the review. Can you please precise what do you mean by this over the email? Kind regards, Stacy
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Serena Souissi
Rating: 3 out of 5
Modern labels that stick really well. You can choose different styles. I don't find iron-on labels useful. The primary pack is good but I find the price a bit excessive (2 children so 2 packs) it would be nice to have a promo for that. I recommend
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Response from Petit-Fernand
Hi Serena, for your information, from 2 packs purchased, you get 15% immediately :) Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I ordered a while ago and it arrived after about 10 days I redo another order and after about a month still nothing has arrived!
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Response from Petit-Fernand
Hello, We are sorry :( Your order was shipped on May 17. I will send you a private message to help you. I wish you a good day,
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Dgd
Rating: 1 out of 5
Order placed on 27/05, payment made, I still haven't received anything.
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Response from Petit-Fernand
Hello Daniela, this is not normal because we sent your order a long time ago. Could you please confirm your address (you can reply to the e-mail I've just sent you). Good day to you, Mathilde
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Cécile
Rating: 1 out of 5
The writing was too small and the labels peeled off on the 1st slap.
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Response from Petit-Fernand
Hello, the labels should obviously not come off! I've just e-mailed you to try and find a solution. Have a nice day, Mathilde
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Johanna Dufau
Rating: 1 out of 5
The iron-on labels didn't hold, they all came off in the first wash ... it's the first time this has happened, the first order I placed I didn't have this problem ... this time I wasted my money and my labels.
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Response from Petit-Fernand
Hello Johanna, this shouldn't happen! I'll send you a private message to sort it out. Have a nice day, Mathilde
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Angeles
Rating: 1 out of 5
I have never received the labels
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Response from Petit-Fernand
Hello, We are sorry. The order was shipped from our side. I see that your order has been refunded after your contact with our customer service. Have a nice day, Mathilde
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Marc
Rating: 1 out of 5
I didn't receive my labels on time, it's 09/06 and I still haven't received anything and now they're useless.
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Response from Petit-Fernand
Hello Marc, the order was sent from us, we're sorry you didn't receive it :( I see that following your contact with our customer service department, the order was sent to you again on 07/06: it should be arriving soon! Thank you for your understanding and have a wonderful day,
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Invité
Rating: 1 out of 5
Unfortunately for the second time in a row the order did not arrive after a long wait.
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Response from Petit-Fernand
Good morning Gina, we're sorry to hear that Deutsche Post is having trouble finding your address for the second order. We will email you with the same options as the first time and do everything we can on our end! We apologize again for the problem with the post office, which we also have to rely on and unfortunately could not influence!
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Invité
Rating: 1 out of 5
I never received what I ordered!
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Response from Petit-Fernand
Good morning Sara, we are sorry for this shipping anomaly by postal services. We have proceeded to send you an email to rovare a solution. Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
They don't stand up to washing
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Response from Petit-Fernand
Hello Sylvie, we have sent you a message to help you. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Unfortunately, the labels are too big for me
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Response from Petit-Fernand
We are sorry to hear that the labels are too large. The size you ordered is 28x13 mm. Can you please give us more details about where you applied the labels so that they no longer fit? LG, Ana
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Helene Tdch
Rating: 1 out of 5
Never received the order
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Response from Petit-Fernand
Hello Hélène, we contacted you a few days ago by email to help you. We look forward to hearing from you, and wish you a wonderful day :) Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Really too small not visible enough in case of loss otherwise the dising was perfect Gift price
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Response from Petit-Fernand
Hello Marie-Alice, we invite you to contact us by email or phone to better understand your request. Good day, Sandra C-MonEtiquette
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A.b.
Rating: 3 out of 5
The products are great. The processing is also very good. What is annoying, however, is the pressure to leave a review. It's annoying!
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Response from Petit-Fernand
Hello and thank you for your order with us! The rating was not mandatory, if you want you can remove it :) LG, Ana
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Baerbel H.
Rating: 3 out of 5
It was not clear in the advertisement that the goods come from France and therefore the postal delivery time is quite long.
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Response from Petit-Fernand
Thank you for your feedback. We are indeed producing the labels in France with the different shipping options. For the standard delivery that you choose, it should be 2-8 working days. We are sorry if it was too long to wait.
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Les Ailes De Michelle.
Rating: 1 out of 5
This was my third order and my last! The first time I thought I must have made a mistake to get the iron-on labels to peel off, so I gave you the benefit of the doubt. The second time I thought it was my iron that wasn't heating enough or too much. And then I invested in a mini press, so I could control the temperature down to the degree, for my third order. Having followed all the instructions, nothing happened, the labels all came off and some didn't even wait for the first wash. I'm very, very disappointed with the quality.
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Response from Petit-Fernand
Hello Adrienne, we're surprised by your message because iron-on labels are very resistant to washing. We have just contacted you by email to help you find the best possible solution. Good day, Sandra C-MonEtiquette
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La Fille Internaute
Rating: 3 out of 5
Nice, high-quality iron-on and self-adhesive labels, although I think we used to have more choice in fonts, colors and emojis.
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Response from Petit-Fernand
Hello Sophie, thank you very much for your feedback. I've just contacted you by email to discuss and find out more about your request. Have a nice day, and thank you for your trust. Sandra C-MonEtiquette
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Marie T
Rating: 3 out of 5
The labels were difficult to remove from the backing. After complaint + photos, the product was replaced and reshipped free of charge. That's all very well, but I didn't get the correct labels until 10 days later, which made it difficult for me to put them on the garments they were intended for.
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Response from Petit-Fernand
Hello Marie, we apologize for this cutting anomaly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Good day, I placed an order 4 years ago and I liked the labels, I ordered them again but, they did not arrive. I am waiting to receive them again free of charge, therefore, I cannot give my opinion yet. Regards.
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Response from Petit-Fernand
Hi Luz, let us know as soon as you receive them :) Regards, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
I paid extra to receive express shipping and not only did it not arrive on time but it exceeded the normal time. Also the quality of the labels not as before. The labels on the shoes peel off after 2-3 uses and the self-adhesive labels on the clothes came off in the first wash I did in the washing machine. I have been a customer for years and this had not happened to me, in previous orders....
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Response from Petit-Fernand
Hi Lidia, we have contacted you by email so that you can give us your order number because this order does not contain any shoe labels. Good day :) Sandra Petit-Fernand
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Dt
Rating: 3 out of 5
the labels are easy to stick on and of good quality (I haven't washed the clothes yet), but a little difficult to peel off the display plate because the pre-cutting of the labels isn't quite right.
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Response from Petit-Fernand
Hello Diane, we have just contacted you by email to help you :) Have a nice day, Sandra C-MonEtiquette
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Julie
Rating: 1 out of 5
I have not yet received my order
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Alessio
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Sonia
Rating: 1 out of 5
I have not received my order, even though I ordered it twice.
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Response from Petit-Fernand
Good morning Sonia, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
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Rb
Rating: 1 out of 5
I ordered labels for sugared almonds, I asked for express delivery to be sure to receive them on time, I ordered on 17/05 I received the order on 25/05, it was too late I had to improvise labels myself, now I find myself with labels that I no longer need.
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Response from Petit-Fernand
Hello Rachida, once again we apologize for the delivery anomaly by chronopost. The delivery charges have been reimbursed. Good day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
I made two successive orders because the interface was not clear. Apart from that, the products met my expectations.
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Response from Petit-Fernand
We are surprised by your opinion because we send a confirmation email for each order. Very nice day, and thank you for your trust. Sandra C-MonEtiquette
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Beatriz Gutierrez
Rating: 1 out of 5
Mala pprque me no me llega elmprodu to desde hace 25 dias que hice el Pedido
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Response from Petit-Fernand
Good morning Beatriz, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
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B.k.
Rating: 3 out of 5
I had ordered a set as a gift and various things for myself. I was very surprised when the order arrived and was completely mixed up. Some sheets from the set were completely loose. I now have to unravel the two booklets, sort everything and re-staple so that the things that belong together are together. A lot of fiddling and time that I would have liked to have saved myself. Shipping also took quite a long time. Fortunately, the quality of the labels is good.
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Response from Petit-Fernand
Hello, we are very sorry and it should not have been :( I will send you a private message right away so that we can find a solution. Have a nice day! Matilda
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Stella
Rating: 1 out of 5
I haven't received anything yet, I would like to hear about the goods or info for a refund
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Response from Petit-Fernand
Good morning Stella, we are sorry for this shipping delay by the postal services. We have proceeded to send you an email to find a solution. Alessio, Petit-Fernand
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Cafiero Virna
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Virna, an email has been sent to you to help you as quickly as possible with your order. Your order was to be delivered by post. Have a nice day, Sandra C-MonEtiquette
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Lo
Rating: 3 out of 5
It wasn't the first time I'd ordered from the site. The order itself was done very quickly but the shipping took much longer than usual, much to my surprise. The tracking was not very clear this time. Otherwise very nice site to make labels.
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Response from Petit-Fernand
Hello Laure, we're sorry for the delay in your order. Indeed, sometimes the delivery with the Post office can be longer. Thank you for your confidence. See you soon :) Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I have yet to receive my order despite flagging it with customer service. This is incredibly disappointing.
Response from Petit-Fernand
We are very sorry that the order didn't arrive in time. Unfortunately, the Royal Mail lost your order in the transition and we can not influence it. We sent you the replacement on our cost and would like to know if you received the second batch. Kind regards , Ana
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Sibylle K.
Rating: 1 out of 5
Extremely poor quality. The rather expensive personalized bottle was broken very quickly. It was neither dropped nor put in the dishwasher. Warranty is not provided by the company in accordance with legal requirements. A 20% discount for a bottle where the coating crumbles off after less than a year of regular use is completely inappropriate. Unfortunately I can't upload photos here, but I will try Google. Hands off this supplier!
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Response from Petit-Fernand
Dear Sibylle, thank you for getting in touch with us. As we have been discussing for a few days, unfortunately we are unable to offer a replacement for the bottle, which has been dropped and damaged after 15 months of use. Unfortunately, this is not our company policy. We have offered you a small gesture of compensation. We hope to see you again anyway !!! MFG, Ana
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