The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Nathalie, we're sorry for the delay in delivery. Our orders usually arrive within 2 to 4 working days. Good day, Sandra - CmonEtiquette
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Yana T.
Rating: 3 out of 5
Great service overall, however stickers do not stick that great for that long. Also, sometimes is tricky to find some features on the website. For example, I wanted single line Max but couldn't fine the option for single line, so I got an empty space and my son's three-letters-name, not that great
Response from Petit-Fernand
Hi Yana, thank you for your review. We are sorry to hear that the labels started to peel off. This should not happen and we would like to find out more over the email. We always available to answer your questions in a case you can not find some products or require more information on our products. Kind regards, Ana
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Invité
Rating: 1 out of 5
24 days to receive my order... I contacted by mail, I had a return but no commercial gesture !!! The labels on the other hand are of good quality, nothing to say about that!
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Response from Petit-Fernand
Hello Océane, we are happy to read that your order has finally arrived after two shipments from us. Our apologies for the delivery anomaly. Good day, Sandra - Cmonetiquette
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Abousefian
Rating: 3 out of 5
I put only 3 stars because I did not receive the 3 of sharing sponsorship which are always waiting. I placed 2 orders in January and was not able to take advantage of the 3. We exchanged phone calls and emails. And the problem is still not solved
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Response from Petit-Fernand
Hello, I'm surprised to read your message, because the 3 sponsorship euros are automatically transferred to your customer account. To use them, just enter "3" at checkout. Have a nice day, Sandra - Cmonetiquette
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Mylene
Rating: 3 out of 5
Good product, I recommend it. On the other hand, paying for fast shipping to receive it more than a week later is average.
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Response from Petit-Fernand
Hello Mylene, thank you for your confidence :) On the other hand, I'm sorry but on your order, you've selected free standard shipping with the post office. If you have two orders in progress, including one with chronopost, we invite you to contact us by phone to better understand and help you. Good day, Sandra - CmonEtiquette
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Chantal
Rating: 1 out of 5
Hello, I have already reported this. I was very disappointed by the form of communication concerning the shipping time of your products. You announce 48 to 72 hours, but in fact it's the time it takes to prepare your parcel, not the time it takes to receive your order. Maybe I'm stupid, but unfortunately that's what I realized when I wanted to order quickly, and it created frustration and disappointment because I didn't receive the labels in time for my son's Classe De Neige and I found myself having a lot of trouble labeling all his things. That's why I wouldn't recommend you.
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Response from Petit-Fernand
Hello Chantal, I'm sorry that there was a confusion between the manufacturing time and the delivery time of the postal services. In fact, we manufacture orders within 48 hours and then the Post Office delivers within 2 to 4 working days. Good day, Sandra - CmonEtiquette
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Invité
Rating: 3 out of 5
Adhesive labels for clothes are resistant to washing,unfortunately,on the other hand,with the thermoadhesive ones I did not find very good because they almost all came off after the first or second wash.I recommend using them on light cotton to make them last a little longer.
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Response from Petit-Fernand
Good morning Chiara, I am sorry you have encountered problems with our labels. It is abnormal for them to come off if the instructions were followed correctly. I have sent you an email so that we can bring you a satisfactory solution. Have a good day. Margaret
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Rose
Rating: 1 out of 5
I am disappointed I did not receive the right labels this one are to stick with the iron (or I wanted the other )that stick without the iron very disappointed
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Response from Petit-Fernand
Hello Rose, we're sorry to read your message, but when you place an order, the labels print automatically. We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
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Invité
Rating: 1 out of 5
My order never arrived.
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Response from Petit-Fernand
Good morning, I am sorry you did not receive your order. I hope the solution proposed by phone will satisfy you. We wish you a good day. Margaret
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Pascaline
Rating: 1 out of 5
I didn't receive what I ordered! Despite messages left on my voicemail and on the evaluation tool, I was never contacted again. Move on, there are more serious competitors out there!
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Response from Petit-Fernand
Hello Pascaline, We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
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Jenifer
Rating: 3 out of 5
Some iron-on labels don't really hold, I have to go over them several times. And the labels could have been a bit smaller.
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Response from Petit-Fernand
Hello Jenifer! That can't be :( I'll send you a private message right away so that we can find a solution.
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Emilie
Rating: 1 out of 5
I've emailed your services 2 times because I hadn't received my order.
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Response from Petit-Fernand
Hello Emilie, we have just contacted you by email to help you with the return of the order. Please reply within the day, to help you as quickly as possible. Good day, Sandra - Cmontiquette
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SD
Rating: 1 out of 5
I never received the labels, and despite a message to notify the team, no response!
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Response from Petit-Fernand
Hello Stéphanie, we have just contacted you by email in order to help you with the follow-up of your order. We apologize for the delay in delivery. Have a nice day, Sandra - CmonEtiquette
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Sadie
Rating: 1 out of 5
Still havnt received my order
Response from Petit-Fernand
Hello Sadie, this shouldn't happen :( I just send you an email to confirm you adress. As soon as you reply I'll be able to send your order again.
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Invité
Rating: 3 out of 5
Unfortunately, the first stickers have already fallen off during the 1st wash at 30 degrees !!!
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Response from Petit-Fernand
Good morning, we have just replied to your email and will resend the labels in the next 48 hours.
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Sebastian
Rating: 3 out of 5
Unfortunately, the shipping costs are very high, so a lunch box actually costs 28.00. The first tin lasted almost 3 years.
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Response from Petit-Fernand
Hello Sebastian, thank you for your review! We are doing our best to reduce shipping costs.
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Lucy E.
Rating: 1 out of 5
Haven't received my order, ordered over 8 days ago. Didn't receive a tracking number as stated. Needed these before my son started nursery. And on the website it said 2-3 days shipping.
Response from Petit-Fernand
Hello Lucy, sorry you didn't receive your order. It was produced as planed in 48 hours and sent to you on the 18th. I just sent you an email to make sure the adress is correct.
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Stella C.
Rating: 1 out of 5
really bad store,rude saleswoman aesthetically very ugly store,dangerous location because it is on the side of the road.
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Response from Petit-Fernand
Good morning Stella, this must be an error in that we do not have a physical store. I think your review is meant for someone else. I wish you a good day. Margaret
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Anne
Rating: 3 out of 5
Unfortunately I have to give a bad rating. I have never waited so long for an order. I have already written 2 emails. Where each time only a prefabricated automatic reply mail comes. So you can't do anything with it. We needed them so urgently by tomorrow. And then that's just extremely annoying! We are curious to see when they will finally arrive. And hope that at least the labels will do a good job.
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Response from Petit-Fernand
Hello Anne, unfortunately I can't find your order because your email address is invisible. You are welcome to reply to our email so that we can help you! It can sometimes take longer than planned between shipment and actual delivery.
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Invité
Rating: 3 out of 5
Too slow shipping
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Response from Petit-Fernand
Good morning Barbara, I am sorry you found the shipment too slow. It may be a delivery anomaly, I have sent you an email. I wish you a good day. Margaret
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Laetitia
Rating: 1 out of 5
The gourd itself is a very good product, too bad the cap is of very poor quality. I'm on my second broken cap, which I really regret because I love the container and the personalization. But I can't spend all my time buying new caps at 8 euros (an excessive price given the lack of quality) all the time, so I'm forced to change brands.
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Response from Petit-Fernand
Hello Laetitia, I have just contacted you by email to help you. Have a nice day :) Sandra - CmonEtiquette
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Invitée
Rating: 3 out of 5
Delivery takes almost 15 days
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Response from Petit-Fernand
We are very sorry for the delay in delivery. This is not usual. We usually deliver between 2 and 4 working days :) Have a nice day, Sandra - CmonEtiquette
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GENEVIEVE JACQ
Rating: 1 out of 5
Sticky, "branded" or "care advice" labels don't stick and wash off in the 1st wash. Very disappointed
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Response from Petit-Fernand
Hello Genevieve, we'll be in touch in the morning to find out more about the labels in question. We are surprised to read your message, as our labels are very resistant to washing. Good day, Sandra - Cmonetiquette
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Berioska
Rating: 3 out of 5
The thermo adhesive stickers have mostly peeled off after washing the clothes in the washing machine. The others are still in place.
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Response from Petit-Fernand
Hi Virginia, I just contacted you by email to help you with your order. Good day and thank you for your confidence :) Sandra - Petit Fernand
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Invité
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Domitie, we are very sorry that your order suffered an anomaly in transit. Please be assured that your money has been refunded, as you requested :) Have a nice day, Sandra - Cmonetiquette
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daudin ledys
Rating: 1 out of 5
order never arrived !!!
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Response from Petit-Fernand
Hello Annick, we are sorry for this delivery anomaly with the carrier. We confirm that the refund has been made. Have a nice day, Sandra - CmonEtiquette
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Fiammetta G.
Rating: 3 out of 5
I have purchased your object labels several times before, but this time I have difficulty removing the labels, more than one does not come off the backing well and the adhesive part remains attached which you can remove later.
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Response from Petit-Fernand
Good morning Fiammetta, I am sorry you encountered problems with our labels, this is an anomaly. I have sent you an email with a satisfactory solution to apologize for the inconvenience. I wish you a good day. Margherita
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Invité
Rating: 1 out of 5
Ordered over a month ago and still haven't had it delivered
Response from Petit-Fernand
We are very sorry to hear about this. It looks indeed that the order got lost in the transit. Please, let us know if you wish to have a refund or resend the order on our cost by answering to our email. Kind regards, Ana
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Invité
Rating: 3 out of 5
After the first wash, several labels unfortunately peeled off.
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Response from Petit-Fernand
Hi Estelle, I'll be in touch later today to help you with the order. Have a nice day, Sandra - CmonEtiquette
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Guest
Rating: 1 out of 5
I've been a customer for about three years, and in mid-December I placed an order for labels. Since I still hadn't received anything in January, I sent an e-mail to find out what had happened, and they suggested that I see if my neighbors and friends hadn't received my order (a simple envelope, not a parcel). According to the site, it would have come from the post office...... And of course, unfortunately for me, I still haven't received anything!!!!
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Response from Petit-Fernand
Hello Stéphanie, I've just left you a voice message to help you as much as possible. The second order we sent you will arrive soon :) Have a nice day, Sandra - CmonEtiquette
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Madame Sophie Meriguet
Rating: 1 out of 5
Order not received 2 times
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Response from Petit-Fernand
Hello Sophie , this is very strange for your order. I have just contacted you by email to help you with the tracking and return of the order. Have a nice day, Sandra - CmonEtiquette
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Uhuhu
Rating: 3 out of 5
The stickers are already usable. But there's far too much garbage around them: stapled with an envelope, space between the stickers and additional stickers that nobody needs.
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Response from Petit-Fernand
Hello Uhuhu. Thank you very much for the review. We will take your opinion about the presentation of the labels into consideration and try to improve it soon. We always include free labels with the order to bring more joy to the children and we are sorry to hear that you didn't like it. We hope you like the name labels!
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Cros
Rating: 3 out of 5
Following a delivery problem, I never received my order. But after contacting the after-sales service, my order was reimbursed within 48 hours. Top-notch after-sales service.
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Response from Petit-Fernand
We're glad to have helped you in the end. I hope you have a wonderful day, and many thanks for your confidence, Christian. Sandra - CmonEtiquette
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CAULIER CHRISTELLE
Rating: 3 out of 5
I thought they were fabric labels, but they're plastic. I'm a bit skeptical about the length of time, so I'll see how long it takes.
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Response from Petit-Fernand
Hello Christelle, we're surprised by your message, because on the product sheet you've chosen, it's clearly indicated that these are self-adhesive labels and not sewing. Have a lovely day, Sandra - CmonEtiquette
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Sonia Gangneux
Rating: 1 out of 5
Hello, last time I ordered labels for 3 different children, as a gift, and I received all 3 in the same booklet. I made photocopies of the instructions for the 3 moms, and detached the 3 packages, which was not presentable. Too bad
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Response from Petit-Fernand
Hello Sonia, we're sorry to read your message. Only the packs are sent separately for an eco-responsible approach. Have a nice day, Sandra - C-Monetiquette
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Elisa B.
Rating: 1 out of 5
Not received Yet !
Response from Petit-Fernand
Hi Elisa. We are very sorry to hear that the order still didn't arrive. It was shipped on 13th December and should be by you long time ago. We would like to check a few details with you over the email and offer few solutions. Kind regards, Ana from Petit-Fernand
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Barbara B.
Rating: 3 out of 5
Unfortunately, the new labels for objects (pencils specifically) no longer stick like the ones I used to take come right off.
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Response from Petit-Fernand
Good morning Barbara, we are sorry you had problems with our object labels. We have sent you an email to bring you a satisfactory solution. We wish you a good day. Margaret
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A. M.
Rating: 3 out of 5
Very long wait times. Little clarity on shipping: free for my order (let's be clear, of 60E) but by regular mail and no tracking. From order to receipt took 20 days. For these prices they should provide fast shipping with tracking and free, like other sites
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Response from Petit-Fernand
Good morning Antigone, I am sorry that your order was delivered late and I understand your disappointment. I hope the solution proposed by email is to your liking. I thank you for your patience and wish you a good day. Margaret
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Michela M.
Rating: 3 out of 5
Very good product, too long shipping and delivery time
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Response from Petit-Fernand
Good morning Michela, I am sorry that the delivery time turned out to be too long. I have sent you an email to apologize. I wish you a good day. Margaret
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Lise Deparis
Rating: 3 out of 5
Good reactivity following my complaint about defects: lack and defective material. Quick return of these items but the replaced lunch box lid is the wrong color.
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Response from Petit-Fernand
Hello Lise, we apologize for this quality anomaly. We invite you to contact us by phone to help you with the color of your lunchbox. Have a nice day :) Sandra - Cmonetiquette
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