Customer reviews of Petit-Fernand

I NEVER received my order

Labels peel off in first wash

I am so disappointed with my labels this year. With four children I have used this company for years for my labels. However, the iron-on labels have changed since my last purchase. Despite following the updated instructions, all my labels have come off within three washes. Previously they have been indestructible and stayed on all year through weekly washing and tumble drying. I also wrote an e-mail with feedback but sadly received no response. I unfortunately be looking for a new provider due to the reduced quality.

Labels bought for 5 children, two of them for Christmas presents! The joy of the children when they discovered the pretty labels. The patience of having to wait 48 hours to be able to use the garment, then the big disappointment and tears when the princess labels didn't fit on the clothes! I already found the sale misleading because you have to stick the label on the label of the garment and not on the garment itself, but on top of that, it doesn't fit!!!! Big disappointment and I don't recommend it at all! It's a shame because I'm a foster parent, so I very, very regularly buy labels from a competitor. I wanted to change because the children had seen some nice designs and well, a waste of money!!!!

product arrived soaking wet and when dried out sticky had obviously stopped being sticky so not too impressed. ordered b4 and no issues but not good post wise x

I would have asked for adhesive cloth labels to put on fabrics Instead I got everything in paper Please explain Thank you Valeria Lauro

Unfortunately not convincing in terms of quality.

Fast, careful delivery, the labels are very pretty. The big problem: they come off in the first wash, which took place a week after ironing.

Labels to put on the window that weren't even pre-cut - I didn't know what to do with them!

I ordered yellow labels with white writing. On the web, it looked good but in reality you can't read anything ! I would have appreciated if the quality department or another Petit Fernand had warned me of the poor visibility before receiving the labels at home.

does not wash well, even at 40°.

The delivery time announced was not respected. The labels I needed for my son's camp arrived 1 day after his departure. No e-mail was sent to inform me of the delay, which could have enabled me to cancel the order, which was becoming unnecessary. I had to contact customer service and hope to receive the parcel in time, but it was in vain....

Hello, I'm still waiting for my delivery!

The Christmas labels wouldn't come off the backing, so they tore. The decorations to stick on the windows are not as shown in the photos, some labels are missing. Very disappointed with my order

Stoppers too fragile, already 4 broken in a few months of use. I regret buying these bottles.

Product already purchased and very satisfied the first time but on my last order the labels do not stick to the clothes

I placed an order in October which never arrived. I wrote to the after-sales service who explained to me that they had delivery delays. After more than 2 months I asked for a refund, but have received no reply.

Very disappointed, I placed an order for a 48 hour delivery, I'm a week and a day down the line and I still haven't received anything. I call and they tell me it's impossible to get a refund. I will never order from this site again.

My order never arrived

Extremely disappointed All my labels came off in one or two washes I did what was necessary Admittedly the personalized side is very cute but for me that's it In my day we used to go to haberdashery and now we couldn't remove them In the end I had no use for this product

I haven't received anything... this is my 2nd order without delivery!

I never received the labels, after several complaints I was told to send them by registered mail, but nothing happened.

I like the large selection and the ease of use. Unfortunately, some stickers quickly disintegrated into their layers. Overall, it fits.

My order placed on the 13th of November has still not arrived!

The labels don't just stick to the clothes, you have to iron them with an iron for a few seconds. Sometimes the clothes burn because the iron sticks to them. If I had known this beforehand, I would never have ordered these labels. Contacting customer service didn't help either, as they explain how to iron the labels onto the clothes. Very helpful ?? P.S. I have already contacted customer service and they only explain how to put the labels on the clothes, as you do in your reply, but don't offer any other labels to stick on.

Unfortunately, the thermoadhesive labels start to peel off already after the first wash slightly, while the adhesive labels are too big x enter to be attached on all the inner labels

Of the 5 packs ordered, 1 is unusable because the images don't peel off. The numbers on the stickers are missing on some stickers, and on others they're so crooked that I had trouble knowing which number went with which image. What's more, you have to search for the assembly instructions with a QR code, and once you're on the site, there are only product titles without images, and the titles aren't written on the packs. It's a bit tricky to find out which one matches

My order never arrived

Express delivery is totally misleading and in my eyes a cheek. 9.90 for getting the package faster. But in the small print it says express delivery (within 48 hours) only from the time the package was sent. So 10 euros paid for nothing.

Poor quality stickers. Didn't peel off well. I'm disgusted at the price!

Unfortunately the order didn't arrive, I was asked to wait a little longer, but nothing arrived anyway. My order was then sent again and fortunately it arrived The first time I washed it, a sticker unfortunately came off

Hello, I'm used to ordering labels from you and I've just noticed that they don't hold up as well on this latest order. Barely 2 or 3 passes through the machines and they come off. On the other hand, my 1st order was of exceptional quality. A bit of a shame

More than 20 days from order to receipt at home. It had not happened before but I had to claim it twice.

Labels are really okay, but I waited 14 days for them to arrive in this day and age!!!!

Disappointed because the stoppers on the children's bottle leak...

First and last time with this company: The ordering interface is quite intuitive and nice. But then everything went wrong! The order never arrived and you're asked to wait and wait. For a letter that was supposed to arrive in a day (supposedly priority rate), you were asked to wait 2 weeks (lol, face file...) horrible customer service by phone and cgu...apart from a "I can't help it, it's not our fault...no refund possible until the 10 working days have passed, ah yes I understand...sorry" In short, the refund works...fortunately...between 7 and 10 days...but site to flee from. Order shipped November 3...she must not want to come back from the North Pole! Yours Santa! Ps: thank you for your reply, incredible customer service, we understood that the order had been misplaced! The problem is your reactivity and your way of getting sidetracked... "oh the order is lost, we don't care...and we leave you in the lurch!!!! Hey have a nice day too!

Order has not arrived

Customer claim made and no returns. Label size was wrong.

I am so sorry but since I placed an order on October 29 specifying the address well but I did not receive anything then viewing the order message it does not say the address but only the country the recipient and the house number. Is it not right to pay in advance without receiving the requested material ??

Order arrived 24h too late