Customer reviews of Petit-Fernand

I have not yet received the order, I understand that it is due to customs problems and is unrelated to the company itself, but I can not evaluate the product.

I have been buying Petit-Fernand labels for my daughter since she was in daycare. I find them to be beautiful and comfortable. Unfortunately, with the last 2 supplies I have noticed that the glue on the stickers is not what it used to be, on the school pencils they would peel off and I had to tape them down. The old ones also resisted the washer, dryer and even the dishwasher. The graphics, on the other hand, are always beautiful. I recommend them and will still buy them again.

Various problems when ordering, the payment method chosen at the start did not work. 2nd payment method, the discount did not work. Fortunately, after contacting customer service, they refunded the difference.

I never received the labels nor the refund order made on September 1 and Refund supposedly activated on September 26 we are October 18 still nothing

The labels are wonderful, as always! Too bad the shipping by regular mail has been worse. Last year they arrived in a paper envelope, inside a hard cardboard envelope. This year in a plain envelope which, with the rain in the mailbox, failed. Most of the labels were saved but part of the pad was damaged. With what the order cost, it is a shame.

Total scam by this company. If anyone is thinking of ordering from them please do not waste your time or money. More than a month waiting for my order, they offer to send it again instead of refunding and nothing arrives. As if the first order has gone to the Bermuda triangle, they don't give you any explanation why you are not going to receive it, they just tell you that it might not arrive. Sorry ? You write them an email and they reply as if nothing happened and they don't regret their mistake. It is not a mistake, it is a real SCAM.

Good product but VERY slow shipping.

Stick on labels haven't stayed on care labels during normal washing cycle this time as they have done with previous orders.

My opinion is bad, basically because I cannot comment on the product BECAUSE I HAVE NOT RECEIVED IT, I have contacted you and have not received a response.

Order received 1 month and a half later. No commitment from customer service.

Very disappointed, the iron-on labels came off after the first run in the washing machine, the shoe labels didn't hold at all, I wouldn't recommend it.

The labels are very cool but you have had some that after washing (40°) have peeled off the clothes.

I can't evaluate the order because I haven't received it yet. I wrote to customer service and they told me to keep waiting but it has been too long and I still have no order! I hope it will be resolved as soon as possible! Thank you

I have been waiting for a month, nothing has ever arrived ! It's a scam they just make fun of you.

I have not received my order and I do not know how to claim it.

I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time

10 days delivery time. Quality ok.

Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.

Waste of money and quality. Paid £5(incl postage) for 10 tags and bought from my sons school 100 name tags for only £7.99(free delivery).

Order not arrived

Order never arrived

Unclear where the labels go. Bought the ones that stick on to objects not clothes.

I never received my order.

A fraud. I placed an order that never arrived and asked for a refund and after more than twenty days nothing has arrived. Scoundrels.

Product not bad but the service is subterranean. It is advertised on the Instagram page with express delivery within 72h (costs almost 10). Unfortunately, in my case this was not the case. Instead of admitting the mistake and, if necessary, refunding the costs, they are now arguing about it and denying the corresponding advertising (but still visible).

I have not received my order until now. it was placed on September 15

Well, I am still waiting for the correct labels to arrive and I was hoping for a quick shipment since it is to correct a mistake made by the company.

I placed the order almost a month ago and still haven't received anything....

Fatal, you can't see the name. I chose green background and white font; a disaster.

The product arrived very late.

Goods not received

Very nice product and appreciated since it was a gift. It would be to improve the communication of when the package is shipped since for a few days I did not hear anything more about the order and going to the customer area in the track your order section what appeared was only "shipped by priority letter" and it was not clear at what point the shipment was. Anyway product much appreciated!

The order never arrived

Last years batch worked really well, this year,aside from the iron on labels. this year all of the stick on labels apart from the shoe labels have failed, same shirts, same washing, same use, labels started to peak off after second wash. I emailed via the website, with no reply, emailed direct, with no reply, facebooked awaiting a reply. I just want them to reprint as there was an issue!

They took a long time to arrive. The stickers are very nice but totally useless. When you put them on, they stick well but peel off by themselves. On clothes that have not even been worn or washed, 4 have already fallen off. On the clothes that I have washed, they have all come off without the labels. The labels that are for material, also fatal. In less than 1 week of use the transparent part that covers them has peeled off and the label has been left without that sticky and very dirty protector (and it is not because of misuse, because they were labels for me and not for the child). I will never repeat, it seemed to me a total rip-off and on top of that with the shipping costs they have been very good. Horrible experience.

Mixed opinion! - The labels are nice. - The bottles are not at all suitable for a 4/5 year old, the stoppers are too difficult to 'clip on'! So beware of leaks in the schoolbag! - Ophélie in Customer Service is very helpful.

Never again take labels on this site. I have been waiting for my order since August 28!!! Very bad experience

The labels are very nice but unfortunately since they arrived late I have not yet been able to use them and understand their quality

The first time it took 20 days, and the second time it didn't arrive at all.

I paid for express shipping because I needed the stickers as soon as possible and I don't know why, since it took as long as it would have if I hadn't paid for them.