Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Parcel received 1 week later theoretically in 24h/48h it happens and there more than 1 week
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Response from Petit-Fernand
Our apologies for the delay in delivery. A very nice day
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Lydie
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Lydie, we have just contacted you by email to help you as soon as possible. Have a nice day!
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Jessica S.
Rating: 1 out of 5
Never received anything
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Valentina D.
Rating: 1 out of 5
The order never arrived, I can't contact support, and I can't get a refund. It almost seems like a scam since there are several reviews like mine. I am very disappointed
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Response from Petit-Fernand
Good morning Valentina, we are sorry for this delivery anomaly by the postal service. We note that your message had ended up in spam; unfortunately, we were unable to read it. We wrote to you to ask you to confirm the address and agree toward a solution. Have a good day ? Alessio
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Olesea
Rating: 3 out of 5
I have made several purchases on the site, at different times of the year, and I must say that the package wait times have always been long! As for the product, the cap of the water bottles has always had problems! The first water bottle purchased with the first fall cracked and could no longer be used. I had sent an email asking for a replacement and we were told we could not be accommodated. Good thing we ordered two caps so we kept the second one, Even with the last order the cap leaks water. I have not written again to ask for replacement as I can guess the answer! The product is very nice and nice customization idea. The labels on the other hand thermoadhesive excellent.
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Response from Petit-Fernand
Good morning Olesea, your order is dated 2020, I must confirm that we are unfortunately unable to ship the item back to you at our expense. We regret that we are unable to respond to your request and thank you for your patience. We would like to remind you that we provide replacement caps on our website: https://www.petit-fernand.it/tappo-supplementare-borraccia-termica Sincerely, Alessio
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Annalisa B.
Rating: 1 out of 5
Adhesives release and lose glue. They shift and slide off the pencil or marker to which they were attached. Bad.
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Response from Petit-Fernand
Good morning Annalisa, we are sorry to hear that your order did not meet your expectations. i have emailed you privately to find a solution. Good day Alessio
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Valentina R.
Rating: 1 out of 5
I bought a personalized water bottle for my son, but after not even a week the name and other designs were already ruined, they sent me a replacement water bottle but the second one arrived ruined as well. I would not buy it again it is not a quality product.
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Response from Petit-Fernand
Good morning Valentina, we are sorry for this inconvenience. We will report it to the quality department so that they can make the appropriate checks on the product. We remain available for any information and wish you a good day Alessio
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Teresa P. R.
Rating: 1 out of 5
The order did not arrive. I contacted them and they invited me to wait a few more days, without giving any explanation of what happened. I contact them again days later demanding a refund, you can lose the package, I understand, but their attitude leaves much to be desired.... NOT AT ALL RECOMMENDABLE
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Response from Petit-Fernand
We regret this anomaly with the post office, and we apologize again.
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Marilena P.
Rating: 1 out of 5
All the labels are coming off ...the operation was performed to the letter but it was definitely money wasted!
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not live up to your expectations. It's not normal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to resolve this inconvenience. Alessio
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Naiara Zarra Larrea
Rating: 1 out of 5
I have placed two orders because the labels are very cute. In the first order I was left with the doubt if they were defective because they did not hold anything on the clothes. The thermo adhesive labels do not stick well and disappear after the first wash. As I thought they were defective this year I have placed another order and they are the same, it is not worth it, you will be picking up labels all over the house. Very bad quality.
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Response from Petit-Fernand
Hi Naiara, we recommend you to contact us by email with the order number and some pictures of the labels. We will help you. Good day :)
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Giulia P.
Rating: 3 out of 5
I was a little disappointed, some labels after the first wash are already wasted indeed one even came off, maybe I must have done something wrong even though I seem to have followed the instructions to the letter.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Alessio
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Claudia Garcia
Rating: 3 out of 5
The labels are very cute but the thermo-adhesive labels come off quickly from the clothes without going through the washing machine. The object labels are still intact for now.
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Response from Petit-Fernand
Hi Claudia, we just sent you an email to help you :)
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Stef2016
Rating: 3 out of 5
This is the second time I bought products from them: the first time in 2019 thermoadhesive labels x clothes and stickers for objects and to this day they still resist, especially those for clothes that I also wash at 60* and dry in the dryer. While the second time, that is a month ago, I bought only the thermoadhesive ones and unfortunately I have to say that despite the good quality, already one out of 4 has come off but I want to be positive and hope that by passing over it again with the iron, it can reattach ????
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Should the problem persist, please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Alessio
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Invité
Rating: 3 out of 5
Iron-on labels all peel off.
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Response from Petit-Fernand
Hello, we're sorry to read that you're having trouble with the labels. In order to help you, we have contacted you by email :) Have a nice day
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Laura Gutiérrez Quinteros
Rating: 3 out of 5
I have not yet received the order, I understand that it is due to customs problems and is unrelated to the company itself, but I can not evaluate the product.
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Response from Petit-Fernand
Hi Laura, I am sorry to hear that you are delayed due to customs control. We hope it arrives soon. Good day
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Maria E.
Rating: 3 out of 5
I have been buying Petit-Fernand labels for my daughter since she was in daycare. I find them to be beautiful and comfortable. Unfortunately, with the last 2 supplies I have noticed that the glue on the stickers is not what it used to be, on the school pencils they would peel off and I had to tape them down. The old ones also resisted the washer, dryer and even the dishwasher. The graphics, on the other hand, are always beautiful. I recommend them and will still buy them again.
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Response from Petit-Fernand
Good morning Maria Eleonoora, We are very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution ! Have a nice day ? Alessio
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Lyhiah Karlson
Rating: 3 out of 5
Various problems when ordering, the payment method chosen at the start did not work. 2nd payment method, the discount did not work. Fortunately, after contacting customer service, they refunded the difference.
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Response from Petit-Fernand
We are sorry for this technical anomaly. Very nice day
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Asmae Bachiri
Rating: 1 out of 5
I never received the labels nor the refund order made on September 1 and Refund supposedly activated on September 26 we are October 18 still nothing
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Response from Petit-Fernand
Thank you for your message. Indeed, the repayment period depends on the bank. Very nice day
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Alessandra
Rating: 3 out of 5
The labels are wonderful, as always! Too bad the shipping by regular mail has been worse. Last year they arrived in a paper envelope, inside a hard cardboard envelope. This year in a plain envelope which, with the rain in the mailbox, failed. Most of the labels were saved but part of the pad was damaged. With what the order cost, it is a shame.
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Response from Petit-Fernand
Good morning Alessandra, we are sorry for this inconvenience with postal services. We have sent you an email to find a solution. Have a nice day ? Alessio
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Rocío García Rocha
Rating: 1 out of 5
Total scam by this company. If anyone is thinking of ordering from them please do not waste your time or money. More than a month waiting for my order, they offer to send it again instead of refunding and nothing arrives. As if the first order has gone to the Bermuda triangle, they don't give you any explanation why you are not going to receive it, they just tell you that it might not arrive. Sorry ? You write them an email and they reply as if nothing happened and they don't regret their mistake. It is not a mistake, it is a real SCAM.
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Response from Petit-Fernand
We apologize again for the delay of your order, and we hope it will be solved as soon as possible. Good day
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Kare
Rating: 3 out of 5
Good product but VERY slow shipping.
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Response from Petit-Fernand
We are sorry for the delay in the delivery of your order. Good morning Kare
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Laura
Rating: 3 out of 5
Stick on labels haven't stayed on care labels during normal washing cycle this time as they have done with previous orders.
Response from Petit-Fernand
Dear Laura, we are sorry to hear about this. We can send the replacement or refund if you wish. We have more information over the phone.
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Judit Glez
Rating: 1 out of 5
My opinion is bad, basically because I cannot comment on the product BECAUSE I HAVE NOT RECEIVED IT, I have contacted you and have not received a response.
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Response from Petit-Fernand
Hi Judit, we sent you an email on Monday, October 10, to help you. We are waiting for your response to help you as soon as possible :)
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Cindy
Rating: 1 out of 5
Order received 1 month and a half later. No commitment from customer service.
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Response from Petit-Fernand
Hello Cindy, a voicemail was left this morning to help you. Have a nice day!
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Laura
Rating: 1 out of 5
Very disappointed, the iron-on labels came off after the first run in the washing machine, the shoe labels didn't hold at all, I wouldn't recommend it.
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Response from Petit-Fernand
Hello Laura, we are very sorry to read this. We have just sent you an email to help you as soon as possible :) Have a nice day and thank you for your trust
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Ligia De Lima Bezerra
Rating: 3 out of 5
The labels are very cool but you have had some that after washing (40°) have peeled off the clothes.
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Response from Petit-Fernand
Good morning Lidia, we have just contacted you by email to help you as soon as possible. Greetings and thank you for your confidence.
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Rocío Álvarez
Rating: 1 out of 5
I can't evaluate the order because I haven't received it yet. I wrote to customer service and they told me to keep waiting but it has been too long and I still have no order! I hope it will be resolved as soon as possible! Thank you
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Response from Petit-Fernand
Hi Rocio, we'll be in touch :)
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Maria V.
Rating: 1 out of 5
I have been waiting for a month, nothing has ever arrived ! It's a scam they just make fun of you.
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Response from Petit-Fernand
Good morning Maria, as communicated to you your order was not delivered due to an error on the shipping address. We have already sent you several messages to try to resolve your case anyway. Thank you for your understanding. Have a good day?
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Gema Sanchez
Rating: 1 out of 5
I have not received my order and I do not know how to claim it.
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Response from Petit-Fernand
We have contacted you by email to help you Gema, best regards
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Maria R.
Rating: 1 out of 5
I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time
Response from Petit-Fernand
Hi Maria, we are very sorry that you had a faulty batch. Please, see our email with some solutions to offer.
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Celeste
Rating: 3 out of 5
10 days delivery time. Quality ok.
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Response from Petit-Fernand
Hello Celeste. We are sorry that you had to wait 10 days before you received your order. Normally the delivery time is 2-6 working days, but can sometimes be extended by the post office. We are working on this problem and looking for other suppliers. We apologize for the inconvenience.
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Stefania N.
Rating: 1 out of 5
Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution to this inconvenience. Have a nice day ? Alessio
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G S.
Rating: 1 out of 5
Waste of money and quality. Paid £5(incl postage) for 10 tags and bought from my sons school 100 name tags for only £7.99(free delivery).
Response from Petit-Fernand
Hello, would be able to give us more details about the quality problem and the price over the email please?
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Maria G.
Rating: 1 out of 5
Order not arrived
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Response from Petit-Fernand
Hello Maria Grazia, we are sorry for this delay on the part of postal services. We have sent you an email to ask you to confirm the address and find a solution. Have a nice day ? Alessio
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Daniela M.
Rating: 1 out of 5
Order never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery delay. You should receive your order soon, we have sent you an email in reference. We thank you for your understanding Have a nice day ? Alessio
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Jo W.
Rating: 1 out of 5
Unclear where the labels go. Bought the ones that stick on to objects not clothes.
Response from Petit-Fernand
Dear Jo, we are sorry to hear that you could not find all the information about the labels. Can you please give us some mode details over the email?
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Valeria V.
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. However, I confirm that we have reshipped as per your request. Have a good day ? Alessio
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Charo Delgado Castro
Rating: 1 out of 5
A fraud. I placed an order that never arrived and asked for a refund and after more than twenty days nothing has arrived. Scoundrels.
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Response from Petit-Fernand
Hello Charo, we are sorry to hear that you have not yet received your refund. In some cases it takes a little longer, depending on the bank. Good day
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M H.
Rating: 1 out of 5
Product not bad but the service is subterranean. It is advertised on the Instagram page with express delivery within 72h (costs almost 10). Unfortunately, in my case this was not the case. Instead of admitting the mistake and, if necessary, refunding the costs, they are now arguing about it and denying the corresponding advertising (but still visible).
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Response from Petit-Fernand
Hello, we do indeed advertise express delivery within 48 hours. If you click on the Instagram link, you will be redirected to the website where you will find all the information with the exact details. Since we make the personalized products, we also need time to make them before shipping. So it is 48 hours for production and 48 hours for delivery.
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Ariana N.
Rating: 1 out of 5
I have not received my order until now. it was placed on September 15
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
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