The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I waited for more than 20 days but nothing ever arrived now I am still waiting for the refund!!!
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Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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Sara Salvador Mirallas
Rating: 1 out of 5
It took a long time to send the package
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Response from Petit-Fernand
Hi Sara, our sincere apologies for the delay.
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Serena R.
Rating: 1 out of 5
The package never arrived I tried to contact you several times to no avail what should I tell you?
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Response from Petit-Fernand
Good morning Serena, we are sorry for this delivery anomaly. We have contacted you to find a solution Good day Alessio
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Guadalupe Zapata valera
Rating: 3 out of 5
The labels were great but took too long
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Response from Petit-Fernand
We apologize for the delay.
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Daniela G.
Rating: 1 out of 5
The order arrived to me incomplete. I am still waiting for the labels
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We have been in touch with you to find a solution. Good day Alessio
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Leo
Rating: 3 out of 5
Good product, but shipping takes a long time and they don't make it clear when you order.
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Response from Petit-Fernand
We apologize for the delay Leo . Good day
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Ingrid Romero
Rating: 1 out of 5
Hi, my order never arrived, I wrote to you and have not received a reply. Thank you
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Response from Petit-Fernand
Hi Ingrid, We have sent you an email to help you. Good day
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Laura Bottari
Rating: 3 out of 5
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
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Response from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
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Carmen Montesinos
Rating: 1 out of 5
Poor service, failure to meet deadlines
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Response from Petit-Fernand
Good morning Carmen, We have contacted you by email to help you as soon as possible. Best regards
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Virginia Ruiz del Campo
Rating: 1 out of 5
Well, my order has not arrived since the first week of September, I am very upset.
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Response from Petit-Fernand
Good morning Virginia, We have contacted you by email to help you as soon as possible. Best regards
A
Araceli
Rating: 3 out of 5
They took a long time to arrive, almost 15 days.
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Response from Petit-Fernand
We apologize for the delay in delivery of your order
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Ladyroma
Rating: 1 out of 5
The order never arrived, I was refunded the money after claiming it at the consumer's office.
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Response from Petit-Fernand
We are sorry for the delay of your order Celia. Please know that in case of delay or loss, we always leave the customer the option of reshipment or refund. Have a nice day
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Claudia C.
Rating: 1 out of 5
The object labels come off after a few days...I had to go over everything with scotch tape
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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RAUL DIA, ORTIN
Rating: 3 out of 5
I placed an order on September 7 and after about 20 days without receiving it, customer service sent the order again. Just one day after sending it again, the first order arrived, but I informed them and they finally compensated me for the wait with the shipment of the two orders.
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Response from Petit-Fernand
Thank you for your message Raul . We hope that for your next purchase, the delivery will be faster. Regards
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Laura Muñoz del Cerro
Rating: 1 out of 5
The stickers on the clothing peel off very easily. The design is very nice, but the quality is lousy.
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Response from Petit-Fernand
Hi Laura, we have sent you an email to help you with your order. It is very rare for them to come unstuck, so we will help you to resend it again. Regards
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Alberto Molina Romero
Rating: 3 out of 5
Excessive delay in delivery.
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Response from Petit-Fernand
We are sorry for the delay Alberto. It is true that we try to manufacture in 48h, to be delivered as soon as possible, but sometimes the delivery can reach 10 working days. Have a nice day
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Carlotta
Rating: 1 out of 5
I never received the order
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Response from Petit-Fernand
Good morning Carlotta, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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MARIKA C.
Rating: 1 out of 5
Order never arrived! I contacted customer service by email, but they never responded. Money thrown away
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Response from Petit-Fernand
Good morning, we apologize for this late reply. Your email had unfortunately ended up in junk mail. We have been in touch with you to find a solution. Have a good day ?
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Stéphanie Mary Mc Donnell
Rating: 1 out of 5
I can't use in the final because it arrives too late (yesterday), I can't use for the next year either.
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Response from Petit-Fernand
We sincerely apologize for the delay, Stéphanie.
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Roberta
Rating: 1 out of 5
ordered labels on September 6,today is September 30 and they never arrived,on the site it stated a maximum of 10 working days. I asked for a refund,in this I must say they were very quick to accept it. It should be visible in about 6-7 days.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. We always try our best to find a solution to this kind of inconvenience. Thank you for your understanding Have a good day ?
A
ANTONELLA B.
Rating: 1 out of 5
I ordered the labels a week before the start of school and fearing delays in the delivery of the product I spent 9.5 additional for expedited delivery since the ordinary one was 2 to 10 days. Well you were so LITTLE SERIOUS that the package arrived after 9 gg so no point in spending extra money and I had to go and buy the labels elsewhere Also your labels are defective because although they are pre-cut they hardly come off the paper while they come off books notebooks and objects easily. All the moms I know have had the same problem in delivery. I will never buy from you again.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have contacted you to find a solution. Good day Alessio
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Ceruti S.
Rating: 1 out of 5
The goods never arrived despite my urging.
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Response from Petit-Fernand
Good morning Silvia, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Federica F.
Rating: 1 out of 5
I haven't received any order yet
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Response from Petit-Fernand
Good morning Federica, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Samantha R.
Rating: 1 out of 5
I purchased the shoe name labels and they come out after the first or second wear. I've had similar looking ones in the past so thought these would be great. Sadly not. Wouldn't recommend this type of label. Otherwise the company was efficient but cannot comment on other types of labels.
Response from Petit-Fernand
Dear Samantha, thank you for the information over the phone. Your replacement will be shipped within 48 hours. Our apologies for the inconvenience.
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Anna K.
Rating: 1 out of 5
My order has not been delivered to me. A month has passed
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Response from Petit-Fernand
Good morning Anna, we are sorry for this delivery anomaly by postal services. We have sent you an email in recent days to ask you to confirm your address and find a solution. Looking forward to your kind reply. Have a nice day ?
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Ana
Rating: 1 out of 5
It took a long time for the order to arrive, I placed it in August and it arrived long after school had started. I also had to buy labels elsewhere because they did not arrive on time.
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Response from Petit-Fernand
We are sorry for the delay of your order Ana. For anything you need, do not hesitate to write us again.
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Melania B.
Rating: 1 out of 5
I never received the order. I have contacted customer service several times but to date I still have not heard back.
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Response from Petit-Fernand
Good morning Melania, we cannot find your message. We have contacted you to find a solution to this unfortunate inconvenience. Good day Alessio
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Helena Patón
Rating: 1 out of 5
When I placed the order I sent an email because I had ordered the wrong option. I wanted them for clothing. I received an email saying that they would give me an answer in 24 hours approx. and not only did they not give me an answer but they sent me the order which is of no use to me.
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Response from Petit-Fernand
Hi Helena, we have contacted you by email, to help you. Greetings
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Cristina López
Rating: 1 out of 5
I never got the stickers.
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Response from Petit-Fernand
After having spoken with you, we confirm that the refund has been made. Greetings and apologies for the delay
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RR
Rating: 3 out of 5
Delivery time a little long. But the products are great!
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Response from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
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Marie Casini
Rating: 1 out of 5
Hello, I've been a customer for several years and everything has always gone well, except this time when a month later my order still hasn't arrived. I've called and sent several messages with no reply or without managing to reach anyone. I'm very surprised at the sharp drop in service quality.
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Response from Petit-Fernand
Hello Marie, we apologize for the delay in responding. We've just left you a voicemail on the phone to help you. Have a nice day!
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Michela M.
Rating: 3 out of 5
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Eva P.
Rating: 1 out of 5
Labels come off both fabric and object labels, I was sent the wrong water bottle cap and when I asked for an explanation I was told it will arrive
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Response from Petit-Fernand
Good morning Eva, we are very sorry for this unpleasant experience. We have contacted you to find an appropriate solution. Have a good day ? Alessio
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ilenia D.
Rating: 1 out of 5
My order never arrived!
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal service. I confirm that we have made the refund as you requested. Have a nice day ? Alessio
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Jenny Moya
Rating: 3 out of 5
They take longer than stipulated and the product is very good, I am delighted and my children even more so.
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Response from Petit-Fernand
We apologize for the delay of your order. Have a nice day.
S
SDR
Rating: 1 out of 5
We ordered items one of which had a missing piece We sent notification to customer service but no response.
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Response from Petit-Fernand
Good morning Sara, We could not trace your message, we have quidi tried to contact you to find a solution to this unfortunate inconvenience. Have a nice day ? Alessio
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Giulia
Rating: 1 out of 5
The order never arrived. I was offered a resubmission, I hope not to have a second disappointment.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We hope you will receive the new shipment soon A good day Alessio
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Olimpia S.
Rating: 1 out of 5
Never received order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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LAM T.
Rating: 1 out of 5
Hello I have not received my order since September 4, 2022. Please check it again and let me know: Where is the package? I am looking forward to it. LAM
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Response from Petit-Fernand
Hello Lam. I am sorry that you have not yet received your order. Please see the reply to your email with further information.
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Maria
Rating: 1 out of 5
Did not receive the goods and no feedback from customer service. Can only advise against ordering here. Too bad, hope I get my money back.
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Response from Petit-Fernand
Hello Maria, we are sorry that you have not yet received your order. We reply to all customers and you probably did not reply to the general information email you received when you filled out the contact form. Please provide with your order number and and address confirmation and we will be able to provide with solution.
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