The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning Gloria, we are sorry for this delivery anomaly. We have sent you an email to find a solution as soon as possible! Have a good day ?
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Invité
Rating: 1 out of 5
Hello, I ordered on a Monday and the labels arrived on Tuesday of the following week, so we're a long way from "2-4 working days" delivery. In addition to the delay, some of the labels had another person's name on them. Maybe it was bad luck, but I won't recommend them again. Thank you very much.
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Response from Petit-Fernand
Hi Zahra, we've sent you an email to help you track your order.
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Audrey.
Rating: 3 out of 5
Very good site. Very good quality labels. However, I was a little disappointed by the price increase. And I was also a little disappointed by the price increase for the picnic boxes. But otherwise the products are of very good quality.
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Response from Petit-Fernand
Dear Audrey, an email has been sent to you regarding your order :) Thank you for taking the time to write to us. Have a nice day!
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Sabrina Moreels
Rating: 1 out of 5
Ordered over 2 weeks ago. I needed the labels before the 19th and ordered well 15 days before. My children went on a school trip and I ordered the clothing labels for nothing because the order was not received!
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Response from Petit-Fernand
Sabrina, an email has been sent to you regarding the tracking of your order. We hope to help you as soon as possible.
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Salomon
Rating: 1 out of 5
I received a damaged gourd and have been trying to reach customer service by email and phone calls for weeks!
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Response from Petit-Fernand
We have sent you an email to help you. We apologize for this quality anomaly.
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Erika B.
Rating: 1 out of 5
My order never arrived, I reported the problem and was advised to check that I had entered the correct information. All correct and to date I have never received anything
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Response from Petit-Fernand
Good morning We are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Good day Alessio
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Giuseppe V.
Rating: 1 out of 5
I placed the order on 30/08/2022 We are at 22/09/2022 still nothing has yet to arrive
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Response from Petit-Fernand
Good morning We are sorry for this shipping anomaly by the postal services. We have proceeded to send you an email to find a solution. Good day Alessio
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Guilleau
Rating: 1 out of 5
Order never received, after sending an e-mail twice I never got a reply.
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Response from Petit-Fernand
We have sent you an email to help you. We apologize for this delivery anomaly.
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Emilie Diarra
Rating: 3 out of 5
Perfect self-adhesive labels. Glue very well, nice aesthetics. Fast delivery. Iron-on label a little disappointed. It melts a bit despite the parchment paper and the iron being well adjusted. Does not adapt well to certain fabrics. I've seen that sticky labels for clothes have just come out. Would be nice to have designs for teenagers.
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Response from Petit-Fernand
Hello Emilie, we're sorry to read this about the quality of the thermo labels. We invite you to contact us by email, with photos of the labels in question so that we can help you. Have a nice day!
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Jeanne davis
Rating: 3 out of 5
The labels are attractive and consistent. The price is interesting. However, delivery times are much longer than indicated and customer service is non-existent as I never received a reply despite two emails sent several days apart...
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Response from Petit-Fernand
We are very sorry for our late response. We will contact you as soon as possible to help you. Have a nice day!
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Graziella Candelon
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Gaziella, an email has been sent to reassure you that your order is on track.
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Marica S.
Rating: 1 out of 5
What opinion did not come of it ????
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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Invité
Rating: 1 out of 5
Delivery times exceeded 3 weeks! It's just unacceptable
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Response from Petit-Fernand
Hello Lynda, we have contacted you by email in order to help you as soon as possible. Have a nice day!
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Elena O.
Rating: 1 out of 5
I placed an order for school labels and thermo adhesive labels on September 2. As of today September 22,I still have not received anything I ordered,I tried resetting my account password to write to customer service and I never received an email acknowledgment for the password change despite the procedure being done correctly.I am not at all satisfied with the service.
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Response from Petit-Fernand
Good morning Emanuela, we are sorry for this anomaly on the part of postal services. We have sent you an email to find a solution. Good day Alessio
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Loiacono Emilie
Rating: 1 out of 5
Lame! Never received my order of labels several tries of complaint without answers!!!!
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Response from Petit-Fernand
We have contacted you by email in order to help you. We apologize for the delay in responding. Have a nice day Emilie
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JESSICA
Rating: 1 out of 5
Package never arrived and they don't respond to emails
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Response from Petit-Fernand
Good morning Jessica, we are receiving an exceptional number of requests at this time, that is why there is a delay. We will get back to you as soon as possible to find a solution to your inconvenience. Good day Alessio
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E. R.
Rating: 1 out of 5
I never received my order, although they later refunded what I paid, I was very disappointed. The shipping system without tracking gives no guarantee.
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Response from Petit-Fernand
Good morning Emanuela, we are sorry for this delay on the part of postal services, it is not normal. We have tried to do everything possible to find a solution. Good day Alessio
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Giulia
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Good morning Julia, We are sorry for this delay on the part of postal services. We have sent you an email to find a soolution as soon as possible. Good day Alessio
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Fausto M.
Rating: 1 out of 5
The cap on the Personalized Water Bottle broke right away. The taxes are too high.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution Good day Alessio
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Rose-Marie Beignion
Rating: 1 out of 5
I bought a gourd, the edge of the stopper broke and split, the paint peeled off, after barely a week's use, no response from the site, just that I shouldn't send out reminders, I'm waiting for a refund.
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Response from Petit-Fernand
We have contacted you by email to help you. Have a nice day!
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Lisa
Rating: 1 out of 5
I simply never received my labels after numerous reminders. Poor service.
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are sorry for the delay in delivery. Have a nice day!
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cliente
Rating: 1 out of 5
Unfortunately, ordered labels 2 weeks ago and still have not arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
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Lorena Martinez
Rating: 1 out of 5
Nefarious service. The order date was September 2 and it still hasn't arrived after 20 days. I have tried to contact them on 2 occasions and they do not respond to emails. You make accounts that you will have them by a certain date and then it is not so. Very disappointed with their treatment and customer service.
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Response from Petit-Fernand
Hello Lorena, we are sorry for the delay in the delivery of your order. We will contact you as soon as possible to help you.
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Eva
Rating: 1 out of 5
I gave 1 star xbecause 0 was not possible. Ordered merchandise in early September,never arrived. Money taken immediately. Assistance nonexistent, teasing many.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
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silvia
Rating: 1 out of 5
You have not solved my problem. Order placed on August 29 and I still haven't received anything. I have already sent several reminders to customer service but have not received a response yet!
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day Alessio
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Monika F.
Rating: 1 out of 5
unfortunately the stickers do not hold. very annoying for the price
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Response from Petit-Fernand
Hello Monika, we are very sorry that this problem has occurred. Normally this should not happen. We would like to solve this problem by offering you some solutions via e-mail. We await your reply!
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Sigrid Delvaux
Rating: 1 out of 5
Still haven't received my order after a month of waiting
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
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Invité
Rating: 1 out of 5
I still haven't received anything
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
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Pauline Marquet
Rating: 1 out of 5
Catastrophic delivery time for a 990 delivery. An e-mail was sent to the customer service department with a mediocre response. I will not order from you again.
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Response from Petit-Fernand
Hello Pauline, we have reimbursed you for the shipping costs, and we apologize again for this shipping incident. Have a nice day!
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Zizi
Rating: 1 out of 5
My order has not yet arrived. I think it's a real shame !!!! I'm very sad about it, I didn't get any money back either !!!!
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Response from Petit-Fernand
Hello Zena, you could not receive your order because the house number was missing. We have offered you some options in the email.
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Bonny Timblene
Rating: 3 out of 5
Arrived on time with great labels, unfortunately I was missing the shoe labels that were supposed to be included in the back-to-school pack.
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Response from Petit-Fernand
Dear Bonny, We have tried to reach you by phone, in order to help you. Have a nice day :)
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FRANCESCA A.
Rating: 3 out of 5
Thermoadhesive labels come off very easily and quickly
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience, it is not normal for labels to come off. I confirm that we have sent you a message in order to find a solution. Have a nice day ?
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Katheeya Kiki-Thanou
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Good day Kathia
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Emilia
Rating: 3 out of 5
Really great labels but I didn't receive the right type so I had to reorder.
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Response from Petit-Fernand
Hello Emilia, We have just written you an email to help you. Have a nice day!
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SILVIA DANISOVSKA
Rating: 1 out of 5
I placed an order for 30 euros to be delivered in Luxembourg. I never received the products I ordered. I contacted customer service who asked me to check with the neighbors to see if the package had been delivered to them. I checked with all the neighbors but to no avail. No one had seen it. I then informed the company, which didn't get back to me. I paid for an order that I never received and no refund was offered. Very disappointing experience.
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Response from Petit-Fernand
Hello Silvia, We have just written you an email to help you. Have a nice day!
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MANON
Rating: 1 out of 5
The labels come off after a few washes. Yet wash at 30 . I followed the instructions correctly, but I'm really disappointed.
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Response from Petit-Fernand
Hello Manon, please contact us by email with your order number, and a photo of the labels in question. We'll get back to you as soon as possible. Have a nice day!
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carrara pommereau
Rating: 3 out of 5
I left a complaint about my order on the day I received it, September 05, but I still haven't received a reply as of September 21.
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Response from Petit-Fernand
We have received your private message concerning the receipt of your order, and we have just replied to help you. Have a nice day!
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Lena
Rating: 1 out of 5
Hello, I never received my order. After August 29, 2022 it is now September 21 and I have never received anything. Customer service has never helped me! This site is pathetic and there is no way to contact someone directly, their phone line is closed at the moment. I don't recommend them at all, I'm very dissatisfied and I'm asking for my money back, I still haven't received anything either!
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Response from Petit-Fernand
Thank you for your availability by phone. Sorry again for the delay in the order. Bonne journée
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Invité
Rating: 3 out of 5
Labels can be removed with the first wash.
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Response from Petit-Fernand
Hi Christelle, we're sorry that the garment labels are coming off. We've sent you an email about this. Have a nice day!
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Invité
Rating: 1 out of 5
10 days to receive labels 3 messages sent 0 replies from you!
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Response from Petit-Fernand
Hello Sienna, we apologize for the delay in our response. We have just contacted you by email and telephone to help you as best we can. Have a nice day!
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