The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
After 8 days of waiting, the site sent me an e-mail to tell me that they had sent my order to an address that did not include the street number or name. Yet I had filled in everything perfectly... And since they send standard mail, they don't even realize the anomaly. So I'm stuck for the start of the new school year and very disappointed... Elise
Translated reviews
Response from Petit-Fernand
Hello Elise, We'll get back to you shortly to help you. Have a nice day!
P
Pellegrin Amélie
Rating: 1 out of 5
I placed an order on 8/08, it's now 8/31 and I still haven't received anything... I would like to speak to customer service, but they are unreachable due to "too many requests". No reply to emails. I was cashed in, of course! So, just a few hours before the start of the new school year, I find myself with no label and no information on what to do next! I've never had this kind of problem with Competitors! Food for thought
Translated reviews
Response from Petit-Fernand
Thank you for your availability on the phone, and happy back to school girls :) We hope your order will arrive soon.
E
EL
Rating: 1 out of 5
Ordered 17/8. It's now the 31st and still haven't received my order. Initially had no shipping confirmation but got response via email confirming it had occurred within 48 hours when queried. Unfortunately there's been no response now that it's been 2 weeks and has not arrived. Disappointed as kids have now returned to school and I've had to label by other means.
Response from Petit-Fernand
Our apologies for the delivery services. Given the time frame frame, it should have arrived. We can resent or refund the order. Please, let us by email which option suits you more.
T
Tania Viegas
Rating: 1 out of 5
I'm very disappointed with my purchase. I bought the school pack and the self-adhesive object labels, and they don't stick ????????
Translated reviews
Response from Petit-Fernand
Hello Tania, Please contact us by email with your order number in order to help you.
D
Daimida Abdou
Rating: 1 out of 5
I never received the labels and even when I log into my account it tells me that the e-mail address I provided is not recognized.
Translated reviews
Response from Petit-Fernand
We are very sorry about this delivery incident with the postal services. Have a nice day Daimida
M
Marion Fesquet
Rating: 1 out of 5
I still haven't received my labels
Translated reviews
Response from Petit-Fernand
Hello Marion, We have just replied to your email in order to help you as soon as possible.
M
Melodie Henry
Rating: 1 out of 5
Hello, I have not received my order and my numerous emails have not been answered.
Translated reviews
Response from Petit-Fernand
Hello Mélodie, We have contacted you by email to help you. We apologize for the delay in delivery.
E
Elodie Cazorla
Rating: 1 out of 5
I never received my order!
Translated reviews
Response from Petit-Fernand
We have responded by email to your request. We are very sorry for this delivery anomaly with the postal services. Nice day Elodie
L
Laura Dubois
Rating: 3 out of 5
I had to put sticky paper around all my son's pencils. The sides wouldn't stick. Too bad, because the labels are really nice.
Translated reviews
Response from Petit-Fernand
Hello Laura, An email has been sent to you to help you :)
E
Elodie Russo
Rating: 3 out of 5
I think the labels are too large for pens, pencils, felt-tip pens and some school supplies.
Translated reviews
Response from Petit-Fernand
Hello Elodie, Thank you for your message. On the self-adhesive labels, you can select the size, in order to adapt them to different pens and pencils. Have a nice day!
G
Giorgia M.
Rating: 1 out of 5
Label order placed a month ago never arrived! I have contacted customer service by email several times who keep asking (via automated responses) if the shipping address is correct, obviously checked several times and it is correct. They ship by untraceable priority mail without taking responsibility for what may happen...at this point I think they misplaced the package. Call center deactivated because saturated with requests. I had to buy more labels on another site and am really hoping for a refund!
Translated reviews
Response from Petit-Fernand
Good morning Giorgia, we are sorry for this shipping anomaly by postal services. We have made the refund as requested! Have a nice day ? Alessio
K
Karolina
Rating: 1 out of 5
I still haven't received my goods. I've been waiting 2 weeks for it. And nothing there.
Translated reviews
Response from Petit-Fernand
We are very sorry that your order has not been delivered. Please confirm your address and we will resend the order.
A
Amelia
Rating: 1 out of 5
I never received my order so I had to get a refund.
Translated reviews
Response from Petit-Fernand
Hello Amelia, We are sorry for the delay of your order. Have a nice day!
V
Veronique Pondeulaà
Rating: 1 out of 5
I still haven't received my order! As school starts in two days, how can I get a refund or receive my order as soon as possible?
Translated reviews
Response from Petit-Fernand
An email has been sent to help you. We apologize for the inconvenience. Have a nice day Véronique
T
Teresa Rodriguez
Rating: 1 out of 5
No customer service. One star seems too much to me. I simply have not received my labels that I ordered over 20 days ago. I have not been contacted within 48 or 72 hours. And now I have had to resort to another company to have labels in time for the course to start. So, the service is terrible and non-existent. I think it is a fraud. Plain and simple.
Translated reviews
Response from Petit-Fernand
Hi Teresa, Due to the back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
W
Warlier
Rating: 1 out of 5
I never received my labels... Impossible to connect to my customer area to see where my order was. I've emailed customer service and still haven't heard back... order placed a month ago.
Translated reviews
Response from Petit-Fernand
Hello Gwendoline, We apologize for the delay in responding. We have just replied by email to help you. Have a nice day
P
Perrine
Rating: 3 out of 5
a little on the small 1-line adhesive labels. They're hard to peel off. For the others, the color is perfect and the little drawings are fun. My daughters have loved them for several years now.
Translated reviews
Response from Petit-Fernand
Dear Perrine, An email has been sent to you :)
S
Sonia
Rating: 1 out of 5
I didn't receive my order and the communication with customer service left a lot to be desired. The response I got was the same impersonal message without solving the problem. Result: back in 2 days and no labels. To be avoided
Translated reviews
Response from Petit-Fernand
Hello Sonia, Following your request, we have reimbursed your order in full. We are very sorry about this delivery anomaly, and we are doing everything we can to improve this service. Have a nice day!
L
lynda durie
Rating: 3 out of 5
I still love these labels, but this year they are badly cut on 1 booklet, so you almost have to tear them off or start cutting them again.
Translated reviews
Response from Petit-Fernand
Dear Lynda, An email has been sent to you :)
M
M. G
Rating: 1 out of 5
My second attempt at re-inserting the blister pack I'd started with, and after a wash it had already come undone. For my first attempt, all the iron-on labels were gone too. However, I reread the instructions carefully, and this time I found the label in my 1-year-old son's mouth, so the quality wasn't top-not to mention the safety.
Translated reviews
Response from Petit-Fernand
We are sorry to read that the labels have come off, this is not normal. In order to help you, we invite you to email us your order number and a photo of the labels in question. Have a nice day!
J
Johanna Arenas
Rating: 1 out of 5
Still haven't received my order and no news from after sales service!!!! Very disappointed
Translated reviews
Response from Petit-Fernand
Hello Johanna, We have contacted you by email to help you as soon as possible. We apologize for this delivery anomaly. Have a nice day!
A
Agathe
Rating: 1 out of 5
Hello, This is the 2nd time I have ordered. The first one went well. This year, I didn't receive my order, I reported it and an automatic e-mail prompted me to check my mailbox. As an experienced user, you get the feeling you're being taken for a fool, and that's unpleasant. It's a shame, because the concept of the pack and the quality of the labels are top-notch!
Translated reviews
Response from Petit-Fernand
Hello Agathe, We're sorry to read your message. The order should have arrived several weeks ago. We have just contacted you by email to help you find a solution as soon as possible.
B
Belkis Triviño cervantes
Rating: 1 out of 5
Hello I have made a purchase more than 20 days ago and I still have not received my order, I have tried to contact them by different means and there is no way. They are scammers.
Translated reviews
Response from Petit-Fernand
We are really sorry for not being able to answer you, due to back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
T
TiRa
Rating: 1 out of 5
Order has not arrived even after more than 3 weeks
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
S
Sheila
Rating: 1 out of 5
They are very pretty but I am not happy with the result. The label is big and the font chosen is very small. They should warn that it is going to be almost illegible, it seems that just change the font but not the size. In the sample it didn't look so small. I don't think I will be able to use them, too bad.
Translated reviews
Response from Petit-Fernand
Hi Sheila, We wanted to contact you by phone to help you choose another letter to resend the order, but you have not indicated your order number or your phone number. Do not hesitate to contact us by email, so we can help you. We leave you our email : [email protected] Greetings
A
Amel
Rating: 1 out of 5
I ordered labels that stick to any surface, not just textiles, very disappointed.
Translated reviews
Response from Petit-Fernand
Hello Amel, As we informed you on the phone, the thermo labels only stick to clothes . We have sent you an email :)
P
Priscilla Morral
Rating: 3 out of 5
For orders received very good! On the other hand, I'm still missing an order and no return from the site.
Translated reviews
Response from Petit-Fernand
Hello Priscilla, An email has been sent to you this morning to help you track your order. Have a nice day!
E
Elodie Heinrich
Rating: 1 out of 5
Very disappointed order in early August and delivery today after a reminder email.
Translated reviews
Response from Petit-Fernand
Hello Elodie, We have received your request by email, and we have replied. Our answer may have arrived in your spam folder? Have a nice day!
C
Charlene Favard
Rating: 3 out of 5
Item label very good. On the other hand, iron-on labels are not great! The labels don't stick to almost any fabric and come off with the 1st wash.
Translated reviews
Response from Petit-Fernand
Hello Charlène, It's not normal for our thermos to come unstuck. We have contacted you by email to help you :) Have a nice day, and thank you for your confidence.
C
Christelle
Rating: 1 out of 5
I ordered labels on August 9th. Today is the 29th and I still haven't received anything, neither the order nor an e-mail confirming that it has been sent. So I don't know what's going on, despite having sent 2 e-mails to your services.
Translated reviews
Response from Petit-Fernand
Hello Christelle, We sent you an email to help you this morning. We look forward to hearing from you, and wish you a good day.
A
Audrey COLLOMBIER
Rating: 1 out of 5
I used the self-adhesive object labels for my 4 children's pencils, pens and markers (large order). I stuck the labels on and three days later everything was coming off. I reapplied the labels, pressing hard again, and it started all over again. I took everything off and threw it in the garbage can. I'm disgusted, it's literally money down the drain. I find this unacceptable.
Translated reviews
Response from Petit-Fernand
Audrey, We will send you back the self-adhesive labels of your order, as it is abnormal for our labels to come off. Have a nice day!
L
Laetitia Deboudt
Rating: 1 out of 5
After a month and a half of waiting and not receiving anything I cancelled my order! That's a real shame! I don't have any labels for this season ! Well done to the after-sales service, they're there to help you!
Translated reviews
Response from Petit-Fernand
We are very sorry for the delay in the order. Good day to you Laetitia
S
SANDRINE MUNIER
Rating: 1 out of 5
Order placed on August 6, here we are on August 29 and still nothing received!!!! I sent an e-mail to the complaints department and they told me "postal delays....". So I re-posted my order to A qui S on Thursday 25/08 and I was delivered today Monday 29/08 without paying for a fast delivery !!!! I will never recommend Cmon étiquettes !!!
Translated reviews
Response from Petit-Fernand
Hello Sandrine, We are sorry for the delay in delivery of your order. We have contacted you by email to help you. Have a nice day!
S
Sandra R.
Rating: 3 out of 5
Great quality. Unfortunately, I had to order twice because it was canceled after the first order. That's why I placed the same order again. In the end it came twice and the money was debited twice accordingly. Now I have more than I perhaps need.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry for this inconvenience. We will get in touch with you to resolve this issue quickly. Have a nice day
H
Hilde
Rating: 3 out of 5
Customizable labels, nice, lots of choice. Fast delivery, although I received someone else's order first. With today's computers, mistakes happen, so I don't hold it against you. I even received a discount voucher for a future order, which I appreciated. On the other hand, the labels don't hold up well. The first time I washed them in the washing machine (no tumble dryer), they started to peel off. It's a pity, I was convinced until then, but it's the most important argument in my opinion.
Translated reviews
Response from Petit-Fernand
Hello Hilde, Thank you for taking the time to write to us and share your opinion. We invite you to contact us by email so that we can help you. Have a nice day!
S
sazan S.
Rating: 1 out of 5
Unfortunately, I haven't received my order yet, which doesn't sound good.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
D
Daniela
Rating: 3 out of 5
I have a 6-year-old and a 3-year-old and I have always bought these quality labels. I have also given them to various friends for their children but this time I was really disappointed. I asked for labels for 4 children, so 4 different names and you sent me everything on two booklets only! So I couldn't give the booklet, which is nice packaging but I had to cut the sheets myself and divide them for the 4 children! I did not like this at all, also because the labels for each child were not few! I suggest that for each name the labels be given in a separate pad!
Translated reviews
Response from Petit-Fernand
Good morning Daniela We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio, Customer Service
C
Charlotte Metra
Rating: 1 out of 5
Label never received... priority parcel sent on the 23rd and still nothing on the 28th! Very disappointed I won't have my labels for my daughter's first day of school.
Translated reviews
Response from Petit-Fernand
We have contacted you by email and telephone to help you. Your order is still being delivered, so it shouldn't be long now :) Have a nice day
S
Sandra
Rating: 1 out of 5
Hello, I haven't received anything. It's been over 3 weeks and still nothing!
Translated reviews
Response from Petit-Fernand
Hello Sandra, We have contacted you by email and by phone in order to help you .
O
Oriane Esserhiri
Rating: 3 out of 5
Well made labels but delivery takes far too long. The 24/48h as indicated on the site is false.
Translated reviews
Response from Petit-Fernand
Hello Oriane, An email has been sent to you to help you :)
We use cookies for audience measurement and improving user experience.
English 