The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order placed on August 6th and to date still nothing received, I sent an email to customer service, no response from them and impossible to reach them by phone, really disappointed at the lack of seriousness, in the meantime payment has been made and no trace of my labels. First and last order on your site.
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Response from Petit-Fernand
Hello Jessica, We are very sorry for the delay in your order. We invite you to come back to us by email, so that we can help you. Have a nice day!
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Tina F.
Rating: 1 out of 5
So overpriced! I chose 10 stickers - thinking it was 10 strips . No ten tiny stickers x 2 was £8 with delivery!
Response from Petit-Fernand
Hi Tina, we are sorry to hear that the prices are not as you expected. You can send the order back if you wish and we will refund it!
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M.C
Rating: 1 out of 5
Run away from them like they run away from you when they don't want to solve their mistakes despite several reminders!
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Response from Petit-Fernand
Hello Malika, We have contacted you by email in order to help you. Have a nice day!
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Lucie Ghion
Rating: 1 out of 5
The order still hasn't arrived?
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Response from Petit-Fernand
Hello Lucie, We have just contacted you by email, in order to find a solution together. Have a nice day!
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Taylor Bary
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Taylor, An email has been sent to you to help you.
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Aurélie Gaume
Rating: 3 out of 5
1st order for me, careful and fast shipping but very disappointed with the size of the writing, you have to get really close to read the name, otherwise very pretty but not practical, I will not order again.
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Response from Petit-Fernand
Hello Aurélie, An email has been sent to you to help you. Have a nice day!
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Aurora F.
Rating: 1 out of 5
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
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Response from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
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Mira
Rating: 3 out of 5
Nice choice of label customization. Very nice patterns and colors for our kids. However, I'm very disappointed because the clothes labels are very large and stick out on most of the clothes labels. I followed the instructions for the 1st application, but on the 1st run of the tumble dryer, I can already see the labels starting to shrivel and peel off! I'll have to wait and see for the rest of the garments.
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Response from Petit-Fernand
Dear Mirana, We have just contacted you by phone and email to help you. Have a nice day!
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Marco De almeida ribeiro
Rating: 1 out of 5
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
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Response from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
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Melissa Mata Perez
Rating: 1 out of 5
Hello disappointed as I have not yet received my order and school starts again on Monday :(
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Response from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
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Christelle Romani
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
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Fanny
Rating: 1 out of 5
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
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Response from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
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sabine FORGES
Rating: 3 out of 5
bonjour, étiquettes magnifiques, rien à redire juste j'ai commandé un livret recettes à 2 euros, il est écrit moitié français moitié anglais et tout à l'air très bon, bon je peux traduire belle fin de journée
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Response from Petit-Fernand
Hello Sabine, Thank you for your message. Unfortunately, we do not see a recipe book in your indicated order. Please contact us by email with the order number, so that we can send you back the item in question :)
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schneider
Rating: 1 out of 5
the site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
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Response from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
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Jeanne
Rating: 1 out of 5
Very disappointed with the after-sales service!!! I have received the products certainly quality unfortunately I am missing a product in my order I called several times in vain! No answer. I sent an e-mail to no avail and got an automatic reply saying that an answer was forthcoming. I've lost about 10 in my order. It was my first order and I'd think twice about it now.
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Response from Petit-Fernand
Hi Jeanne, We're sorry, we haven't received an email from you regarding a missing item. We have just left you a voice to help you. Have a nice day!
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ANNE-LISE BONNET-IMBAUX
Rating: 3 out of 5
Object labels don't really stick - they can be removed at any time
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Response from Petit-Fernand
Hello Anne Lise, We have just contacted you by email in order to help you :) Have a nice day
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Sandrine Debonne
Rating: 1 out of 5
Label doesn't fit
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Response from Petit-Fernand
Dear Sandrine, I have just contacted you by email to help you. Have a nice day!
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RC
Rating: 1 out of 5
Order placed easily, but since then, no news! I haven't received the order, nor any delivery notice, and customer service gives a generic message without specifying whether the order is traceable, what recourse they have, what they could do, or where our parcel is.... even though it was ordered by recorded delivery. I strongly advise against this.
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Response from Petit-Fernand
We have just contacted you by email to confirm the return of your order. Very nice day, and sorry again for this delivery anomaly by our postal services.
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Melanie S.
Rating: 3 out of 5
Unfortunately, my order did not arrive, but customer service then sent me my order again, which also arrived.
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Response from Petit-Fernand
Hello Melanie. We apologize for the delivery problems. We hope you enjoy your order.
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Zim
Rating: 3 out of 5
The shipment took longer than expected, but I didn't get any gestures or apologies. Otherwise, the labels are great
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Response from Petit-Fernand
We are very sorry for the delay of the order by the postal services. We're delighted you like our labels :) Very nice day to you
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Camille Dides
Rating: 1 out of 5
I still haven't received my order it's been 1 month !!!!
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Response from Petit-Fernand
Hello Camille, We have just contacted you by email in order to help you :) Have a nice day
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Melanie Fave
Rating: 1 out of 5
very disappointed with the service. i had a problem with the promo code at the time of my order. i realized it just after the payment had been validated. i immediately contacted customer service who could do nothing. i'll order elsewhere next time. Not commercial at all.
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Response from Petit-Fernand
Hi Mélanie, For your information, your kitty still contains the 2 euro discount, valid on your next purchase :) Very nice day to you
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Cristina castro
Rating: 1 out of 5
I placed my order on August 10 we are at 23 and they never arrived they told me that if a neighbor took them that if the address was right. It's the first time I order it and it was a shame and after calling me as they sent them to me and nothing they never arrived.
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Response from Petit-Fernand
We are sorry to hear that your order did not arrive. We made the refund anyway. Anyway for anything you need, you can count on us. Regards Cristina, Sandra
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kellyann S.
Rating: 1 out of 5
I bought the sticker ones not the iron on, followed instructions washed their school stuff at 30 degrees and they came off in the wash. Not happy at all with this product. The stickers look nice but a total waste of money.
Response from Petit-Fernand
Hi Kellyann, we are sorry to hear this but you bought the labels for objects. They are not meant to stick on the clothes. We can offer you a few solutions over the email.
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Joy Paula
Rating: 1 out of 5
After more than 20 days, I still haven't received my order and their after-sales service is overwhelmed, so I'm going to have to order other labels elsewhere if I want everything to be ready for my son's first day of school pfff.
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Response from Petit-Fernand
We have just contacted you by email in order to help you as soon as possible. Our apologies for this delivery anomaly with the postal services. Have a nice day!
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M.D
Rating: 1 out of 5
Very disappointed. The labels are pretty, but they peel off and won't stick to markers and pencils.
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Response from Petit-Fernand
Hello, Please contact us by email with a photo of the labels in question, so that we can find a solution together as soon as possible. Have a nice day!
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Priscila Poncin
Rating: 3 out of 5
The labels are perfect, as are the children's wishes. It's a shame, though, that they don't hold on to the crayons and markers. I had to add sticky paper. But that won't stop me from recommending them.
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Response from Petit-Fernand
We have just sent you an email :)
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Melissa
Rating: 1 out of 5
Received the labels with a name that was not the one I had requested! Really disappointed
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Response from Petit-Fernand
Hello Melissa, Your order will be resent within the next 48 hours. A confirmation email has been sent to you. We apologize for the inconvenience. Have a nice day!
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Amélie
Rating: 3 out of 5
Very good, very practical, but still expensive.
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Response from Petit-Fernand
Thank you for your feedback Amélie
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Fernandez Nataly
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Nataly, We have just contacted you by phone in order to help you. Have a nice day!
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Valentine Brom
Rating: 1 out of 5
Unreachable customer service, no response after a week
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Response from Petit-Fernand
Hello Valentine, We're sorry for the delay in our reply. I have just replied to your email, informing you that the order will be reshipped again. Have a nice day!
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MISS A.
Rating: 1 out of 5
Order never arrived
Response from Petit-Fernand
Dear Amy, we are very sorry for the problems with delivery. It must probably got lost in transit. We can resend it if you wish on our cost.
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Elodie Drollet
Rating: 1 out of 5
Order not received since July 30th ?
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Response from Petit-Fernand
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
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Marie Berthelon Gaviard
Rating: 1 out of 5
The design is not printed on the label, only the name. I am very disappointed
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Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
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Aude Berthon
Rating: 1 out of 5
Package not delivered to date, impossible to reach you by phone.
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Response from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
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florence bergue
Rating: 1 out of 5
Order paid but never received
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Response from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
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Adélie
Rating: 1 out of 5
Misleading advertising It doesn't add up
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Response from Petit-Fernand
Hello Adélie. An email was sent to you a few days ago concerning your order. Have a nice day!
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Sheila Louissaint
Rating: 1 out of 5
I can't give an opinion since the order never arrived. I paid for nothing.
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Response from Petit-Fernand
Dear Sheila, I'm sorry to hear about the delay in your order. We have just left you a voice to help you as soon as possible. Please do not hesitate to reply by email. Have a nice day!
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Hélène Prats
Rating: 1 out of 5
It's been 15 days since I placed my order and I still haven't received anything.
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Response from Petit-Fernand
Hi Hélène, After several reminders calls, we are waiting for your reply by email, so that we can help you as soon as possible. Have a nice day!
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Mme Séverine Lacoste
Rating: 3 out of 5
I ordered a personalized fabric bag to hold my son's change of clothes, but I'm disappointed by the size. It's too small and I find the prints rather minimalist. I much prefer personalized labels. Receipt was fairly quick for a summer period and the follow-up impeccable.
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Response from Petit-Fernand
Thank you very much for your message. We have forwarded your message to the appropriate department. Have a nice day!
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