Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
For orders received very good! On the other hand, I'm still missing an order and no return from the site.
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Response from Petit-Fernand
Hello Priscilla, An email has been sent to you this morning to help you track your order. Have a nice day!
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Elodie Heinrich
Rating: 1 out of 5
Very disappointed order in early August and delivery today after a reminder email.
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Response from Petit-Fernand
Hello Elodie, We have received your request by email, and we have replied. Our answer may have arrived in your spam folder? Have a nice day!
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Charlene Favard
Rating: 3 out of 5
Item label very good. On the other hand, iron-on labels are not great! The labels don't stick to almost any fabric and come off with the 1st wash.
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Response from Petit-Fernand
Hello Charlène, It's not normal for our thermos to come unstuck. We have contacted you by email to help you :) Have a nice day, and thank you for your confidence.
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Christelle
Rating: 1 out of 5
I ordered labels on August 9th. Today is the 29th and I still haven't received anything, neither the order nor an e-mail confirming that it has been sent. So I don't know what's going on, despite having sent 2 e-mails to your services.
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Response from Petit-Fernand
Hello Christelle, We sent you an email to help you this morning. We look forward to hearing from you, and wish you a good day.
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Audrey Collombier
Rating: 1 out of 5
I used the self-adhesive object labels for my 4 children's pencils, pens and markers (large order). I stuck the labels on and three days later everything was coming off. I reapplied the labels, pressing hard again, and it started all over again. I took everything off and threw it in the garbage can. I'm disgusted, it's literally money down the drain. I find this unacceptable.
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Response from Petit-Fernand
Audrey, We will send you back the self-adhesive labels of your order, as it is abnormal for our labels to come off. Have a nice day!
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Laetitia Deboudt
Rating: 1 out of 5
After a month and a half of waiting and not receiving anything I cancelled my order! That's a real shame! I don't have any labels for this season ! Well done to the after-sales service, they're there to help you!
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Response from Petit-Fernand
We are very sorry for the delay in the order. Good day to you Laetitia
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Sandrine Munier
Rating: 1 out of 5
Order placed on August 6, here we are on August 29 and still nothing received!!!! I sent an e-mail to the complaints department and they told me "postal delays....". So I re-posted my order to A qui S on Thursday 25/08 and I was delivered today Monday 29/08 without paying for a fast delivery !!!! I will never recommend Cmon étiquettes !!!
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Response from Petit-Fernand
Hello Sandrine, We are sorry for the delay in delivery of your order. We have contacted you by email to help you. Have a nice day!
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Sandra R.
Rating: 3 out of 5
Great quality. Unfortunately, I had to order twice because it was canceled after the first order. That's why I placed the same order again. In the end it came twice and the money was debited twice accordingly. Now I have more than I perhaps need.
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Response from Petit-Fernand
Hello, we are sorry for this inconvenience. We will get in touch with you to resolve this issue quickly. Have a nice day
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Hilde
Rating: 3 out of 5
Customizable labels, nice, lots of choice. Fast delivery, although I received someone else's order first. With today's computers, mistakes happen, so I don't hold it against you. I even received a discount voucher for a future order, which I appreciated. On the other hand, the labels don't hold up well. The first time I washed them in the washing machine (no tumble dryer), they started to peel off. It's a pity, I was convinced until then, but it's the most important argument in my opinion.
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Response from Petit-Fernand
Hello Hilde, Thank you for taking the time to write to us and share your opinion. We invite you to contact us by email so that we can help you. Have a nice day!
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Sazan S.
Rating: 1 out of 5
Unfortunately, I haven't received my order yet, which doesn't sound good.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
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Daniela
Rating: 3 out of 5
I have a 6-year-old and a 3-year-old and I have always bought these quality labels. I have also given them to various friends for their children but this time I was really disappointed. I asked for labels for 4 children, so 4 different names and you sent me everything on two booklets only! So I couldn't give the booklet, which is nice packaging but I had to cut the sheets myself and divide them for the 4 children! I did not like this at all, also because the labels for each child were not few! I suggest that for each name the labels be given in a separate pad!
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Response from Petit-Fernand
Good morning Daniela We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio, Customer Service
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Charlotte Metra
Rating: 1 out of 5
Label never received... priority parcel sent on the 23rd and still nothing on the 28th! Very disappointed I won't have my labels for my daughter's first day of school.
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Response from Petit-Fernand
We have contacted you by email and telephone to help you. Your order is still being delivered, so it shouldn't be long now :) Have a nice day
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Sandra
Rating: 1 out of 5
Hello, I haven't received anything. It's been over 3 weeks and still nothing!
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Response from Petit-Fernand
Hello Sandra, We have contacted you by email and by phone in order to help you .
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Oriane Esserhiri
Rating: 3 out of 5
Well made labels but delivery takes far too long. The 24/48h as indicated on the site is false.
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Response from Petit-Fernand
Hello Oriane, An email has been sent to you to help you :)
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Jessica Morel
Rating: 1 out of 5
Order placed on August 6th and to date still nothing received, I sent an email to customer service, no response from them and impossible to reach them by phone, really disappointed at the lack of seriousness, in the meantime payment has been made and no trace of my labels. First and last order on your site.
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Response from Petit-Fernand
Hello Jessica, We are very sorry for the delay in your order. We invite you to come back to us by email, so that we can help you. Have a nice day!
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Tina F.
Rating: 1 out of 5
So overpriced! I chose 10 stickers - thinking it was 10 strips . No ten tiny stickers x 2 was £8 with delivery!
Response from Petit-Fernand
Hi Tina, we are sorry to hear that the prices are not as you expected. You can send the order back if you wish and we will refund it!
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M.c
Rating: 1 out of 5
Run away from them like they run away from you when they don't want to solve their mistakes despite several reminders!
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Response from Petit-Fernand
Hello Malika, We have contacted you by email in order to help you. Have a nice day!
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Lucie Ghion
Rating: 1 out of 5
The order still hasn't arrived?
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Response from Petit-Fernand
Hello Lucie, We have just contacted you by email, in order to find a solution together. Have a nice day!
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Taylor Bary
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Taylor, An email has been sent to you to help you.
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Aurélie Gaume
Rating: 3 out of 5
1st order for me, careful and fast shipping but very disappointed with the size of the writing, you have to get really close to read the name, otherwise very pretty but not practical, I will not order again.
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Response from Petit-Fernand
Hello Aurélie, An email has been sent to you to help you. Have a nice day!
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Aurora F.
Rating: 1 out of 5
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
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Response from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
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Mira
Rating: 3 out of 5
Nice choice of label customization. Very nice patterns and colors for our kids. However, I'm very disappointed because the clothes labels are very large and stick out on most of the clothes labels. I followed the instructions for the 1st application, but on the 1st run of the tumble dryer, I can already see the labels starting to shrivel and peel off! I'll have to wait and see for the rest of the garments.
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Response from Petit-Fernand
Dear Mirana, We have just contacted you by phone and email to help you. Have a nice day!
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Marco De Almeida Ribeiro
Rating: 1 out of 5
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
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Response from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
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Melissa Mata Perez
Rating: 1 out of 5
Hello disappointed as I have not yet received my order and school starts again on Monday :(
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Response from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
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Christelle Romani
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
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Fanny
Rating: 1 out of 5
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
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Response from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
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Sabine Forges
Rating: 3 out of 5
bonjour, étiquettes magnifiques, rien à redire juste j'ai commandé un livret recettes à 2 euros, il est écrit moitié français moitié anglais et tout à l'air très bon, bon je peux traduire belle fin de journée
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Response from Petit-Fernand
Hello Sabine, Thank you for your message. Unfortunately, we do not see a recipe book in your indicated order. Please contact us by email with the order number, so that we can send you back the item in question :)
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Schneider
Rating: 1 out of 5
the site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
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Response from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
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Jeanne
Rating: 1 out of 5
Very disappointed with the after-sales service!!! I have received the products certainly quality unfortunately I am missing a product in my order I called several times in vain! No answer. I sent an e-mail to no avail and got an automatic reply saying that an answer was forthcoming. I've lost about 10 in my order. It was my first order and I'd think twice about it now.
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Response from Petit-Fernand
Hi Jeanne, We're sorry, we haven't received an email from you regarding a missing item. We have just left you a voice to help you. Have a nice day!
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Anne-Lise Bonnet-Imbaux
Rating: 3 out of 5
Object labels don't really stick - they can be removed at any time
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Response from Petit-Fernand
Hello Anne Lise, We have just contacted you by email in order to help you :) Have a nice day
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Sandrine Debonne
Rating: 1 out of 5
Label doesn't fit
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Response from Petit-Fernand
Dear Sandrine, I have just contacted you by email to help you. Have a nice day!
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Rc
Rating: 1 out of 5
Order placed easily, but since then, no news! I haven't received the order, nor any delivery notice, and customer service gives a generic message without specifying whether the order is traceable, what recourse they have, what they could do, or where our parcel is.... even though it was ordered by recorded delivery. I strongly advise against this.
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Response from Petit-Fernand
We have just contacted you by email to confirm the return of your order. Very nice day, and sorry again for this delivery anomaly by our postal services.
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Melanie S.
Rating: 3 out of 5
Unfortunately, my order did not arrive, but customer service then sent me my order again, which also arrived.
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Response from Petit-Fernand
Hello Melanie. We apologize for the delivery problems. We hope you enjoy your order.
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Zim
Rating: 3 out of 5
The shipment took longer than expected, but I didn't get any gestures or apologies. Otherwise, the labels are great
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Response from Petit-Fernand
We are very sorry for the delay of the order by the postal services. We're delighted you like our labels :) Very nice day to you
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Camille Dides
Rating: 1 out of 5
I still haven't received my order it's been 1 month !!!!
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Response from Petit-Fernand
Hello Camille, We have just contacted you by email in order to help you :) Have a nice day
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Melanie Fave
Rating: 1 out of 5
very disappointed with the service. i had a problem with the promo code at the time of my order. i realized it just after the payment had been validated. i immediately contacted customer service who could do nothing. i'll order elsewhere next time. Not commercial at all.
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Response from Petit-Fernand
Hi Mélanie, For your information, your kitty still contains the 2 euro discount, valid on your next purchase :) Very nice day to you
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Cristina Castro
Rating: 1 out of 5
I placed my order on August 10 we are at 23 and they never arrived they told me that if a neighbor took them that if the address was right. It's the first time I order it and it was a shame and after calling me as they sent them to me and nothing they never arrived.
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Response from Petit-Fernand
We are sorry to hear that your order did not arrive. We made the refund anyway. Anyway for anything you need, you can count on us. Regards Cristina, Sandra
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Kellyann S.
Rating: 1 out of 5
I bought the sticker ones not the iron on, followed instructions washed their school stuff at 30 degrees and they came off in the wash. Not happy at all with this product. The stickers look nice but a total waste of money.
Response from Petit-Fernand
Hi Kellyann, we are sorry to hear this but you bought the labels for objects. They are not meant to stick on the clothes. We can offer you a few solutions over the email.
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Joy Paula
Rating: 1 out of 5
After more than 20 days, I still haven't received my order and their after-sales service is overwhelmed, so I'm going to have to order other labels elsewhere if I want everything to be ready for my son's first day of school pfff.
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Response from Petit-Fernand
We have just contacted you by email in order to help you as soon as possible. Our apologies for this delivery anomaly with the postal services. Have a nice day!
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M.d
Rating: 1 out of 5
Very disappointed. The labels are pretty, but they peel off and won't stick to markers and pencils.
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Response from Petit-Fernand
Hello, Please contact us by email with a photo of the labels in question, so that we can find a solution together as soon as possible. Have a nice day!
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