Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The labels are perfect, as are the children's wishes. It's a shame, though, that they don't hold on to the crayons and markers. I had to add sticky paper. But that won't stop me from recommending them.
Translated reviews
Response from Petit-Fernand
We have just sent you an email :)
M
Melissa
Rating: 1 out of 5
Received the labels with a name that was not the one I had requested! Really disappointed
Translated reviews
Response from Petit-Fernand
Hello Melissa, Your order will be resent within the next 48 hours. A confirmation email has been sent to you. We apologize for the inconvenience. Have a nice day!
A
Amélie
Rating: 3 out of 5
Very good, very practical, but still expensive.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback Amélie
F
Fernandez Nataly
Rating: 1 out of 5
I did not receive my order
Translated reviews
Response from Petit-Fernand
Hello Nataly, We have just contacted you by phone in order to help you. Have a nice day!
V
Valentine Brom
Rating: 1 out of 5
Unreachable customer service, no response after a week
Translated reviews
Response from Petit-Fernand
Hello Valentine, We're sorry for the delay in our reply. I have just replied to your email, informing you that the order will be reshipped again. Have a nice day!
M
Miss A.
Rating: 1 out of 5
Order never arrived
Response from Petit-Fernand
Dear Amy, we are very sorry for the problems with delivery. It must probably got lost in transit. We can resend it if you wish on our cost.
E
Elodie Drollet
Rating: 1 out of 5
Order not received since July 30th ?
Translated reviews
Response from Petit-Fernand
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
M
Marie Berthelon Gaviard
Rating: 1 out of 5
The design is not printed on the label, only the name. I am very disappointed
Translated reviews
Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
A
Aude Berthon
Rating: 1 out of 5
Package not delivered to date, impossible to reach you by phone.
Translated reviews
Response from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
F
Florence Bergue
Rating: 1 out of 5
Order paid but never received
Translated reviews
Response from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
A
Adélie
Rating: 1 out of 5
Misleading advertising It doesn't add up
Translated reviews
Response from Petit-Fernand
Hello Adélie. An email was sent to you a few days ago concerning your order. Have a nice day!
S
Sheila Louissaint
Rating: 1 out of 5
I can't give an opinion since the order never arrived. I paid for nothing.
Translated reviews
Response from Petit-Fernand
Dear Sheila, I'm sorry to hear about the delay in your order. We have just left you a voice to help you as soon as possible. Please do not hesitate to reply by email. Have a nice day!
H
Hélène Prats
Rating: 1 out of 5
It's been 15 days since I placed my order and I still haven't received anything.
Translated reviews
Response from Petit-Fernand
Hi Hélène, After several reminders calls, we are waiting for your reply by email, so that we can help you as soon as possible. Have a nice day!
M
Mme Séverine Lacoste
Rating: 3 out of 5
I ordered a personalized fabric bag to hold my son's change of clothes, but I'm disappointed by the size. It's too small and I find the prints rather minimalist. I much prefer personalized labels. Receipt was fairly quick for a summer period and the follow-up impeccable.
Translated reviews
Response from Petit-Fernand
Thank you very much for your message. We have forwarded your message to the appropriate department. Have a nice day!
F
F. E.
Rating: 3 out of 5
The adhesives do not last long on pens and are too thick for thick pens.
Translated reviews
Response from Petit-Fernand
After the phone call I would like to confirm that I have sent over the discount and I am happy to know that the labels are holding!
E
Elisa Di Gregorio
Rating: 1 out of 5
Hello, I'm really disappointed... I usually buy iron-on labels for my daughter's clothes, but this time, I wanted to take stick-on labels and the results are really not good... 1 wash at 30° and the label ended up in the window of my washing machine... How can I tell you that my dissatisfaction is at its peak...
Translated reviews
Response from Petit-Fernand
Hello Elisa. We have contacted you by email to help you with your latest order. Have a nice day!
F
Fischer
Rating: 3 out of 5
A valid voucher code was simply not accepted - a written request was not answered. A 20% discount was advertised, but this was not honored. Product in and of itself really okay.
Translated reviews
Response from Petit-Fernand
Hello Ms. Fischer, we are sorry that you missed the promotion. The discount was valid until July 28th and your order was placed on August 1st. We were unable to apply the invalid code.
J
Jennifer
Rating: 1 out of 5
Labels didn't arrive, been waiting for 2 weeks now and no response to emails. Annoys me as it wasn't my first order. I would have hoped for more from customer service.
Translated reviews
Response from Petit-Fernand
Hello Jennifer, we are very sorry if the order was lost in transit! We will send it again at our expense! We apologize for the inconvenience!
J
Joanna
Rating: 1 out of 5
The iron-on labels I received don't stick! It's balo
Translated reviews
Response from Petit-Fernand
Hello Joanna, We're very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
G
Giuseppa Pascia
Rating: 1 out of 5
I made an order more than 1 month ago and I still have not received my order very disappointed
Translated reviews
Response from Petit-Fernand
Hello Giuseppa, we are sorry to hear that you have not yet received your order. We have sent you an email to verify your delivery address. Have a nice day Alessio
N
Nora Q.
Rating: 3 out of 5
Delivery time too long! But the products are ok.
Translated reviews
Response from Petit-Fernand
Hello Nora, sorry for the long delivery time! We would like to offer you a discount as an apology! Further details by e-mail.
M
Merri
Rating: 1 out of 5
This is the 2nd time I've ordered labels and they haven't arrived. I have to send an email to be recommended labels. Finally after 1 month and a half of waiting I received them. I hope that this time I will receive them before the start of the school year. I'm not at all satisfied
Translated reviews
Response from Petit-Fernand
Hello, sorry for the delay on the part of the postal services. We returned your order on 18/08. We hope you will receive it very soon. Have a nice day? Alessio, Customer Service
L
Latifa Mohand
Rating: 1 out of 5
I still haven't received the labels I ordered since the end of July.
Translated reviews
Response from Petit-Fernand
Hello Latifa, sorry for the delay on the part of the postal services. We have resent your order and it should be delivered soon. If you have not received it by 25/08, please do not hesitate to contact us. Have a nice day Alessio, Customer Service
D
Daniele Werner
Rating: 3 out of 5
Some of the labels come off after the first wash, so I probably didn't follow the instructions properly.
Translated reviews
Response from Petit-Fernand
Hi Daniele, We're very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to program your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
O
Olivier
Rating: 1 out of 5
More than a month after ordering, the labels have still not been delivered (my daughter has now returned from camp, so I should have received them before she left). And no explanation on the website. I regret this order.
Translated reviews
Response from Petit-Fernand
Hello Olivier, sorry for this delivery anomaly on the part of the postal service. We have contacted you to provide a solution. Have a nice day Alessio
S
Saskia K.
Rating: 1 out of 5
I am very disappointed with the adhesive labels as they don't stick to the pens and I have to order new ones.
Translated reviews
Response from Petit-Fernand
Hi Saskia, we're very sorry to hear that the labels have come off, this shouldn't happen! Would you like a replacement for this order or a refund?
S
Stéphanie
Rating: 3 out of 5
I'm always very happy with the quality of the products. The only little problem is that I usually receive a booklet with the name of each of my boys and this time all the labels are mixed up, so it's a lot less practical!
Translated reviews
Response from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not fully meet your expectations. We have sent you an email with a small commercial gesture to thank you for your loyalty! Have a nice day? Alessio, Customer Service
C
Cassandra Pourrez
Rating: 3 out of 5
I made a mistake in the order, the site asks me to return the labels at my expense and it will be refunded, I do not see the point of returning them since they will be thrown away.
Translated reviews
Response from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not meet your expectations. This procedure does not work for us, but we will do our best to find a solution for you. Have a nice day? Alessio, Customer Service
D
D Bd
Rating: 1 out of 5
Labels never received
Translated reviews
Response from Petit-Fernand
Hello, Sorry for this delivery anomaly. We have sent you a message to provide you with a solution! Have a nice day Alessio, Customer Service
I
Inma Sánchez Fernandez
Rating: 1 out of 5
I give only one star because I have not received my order, I ordered it on July 27 and I'm still waiting, I contacted you and you sent it to me again urgently and I have not received it.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry to hear that you have not yet received your order, we confirm that we have resent your order and we hope it arrives as soon as possible.
D
Dali
Rating: 3 out of 5
The font size does not match my labels. My previous label purchase was more interesting. A complete booklet with a font and size that matched my choices.
Translated reviews
Response from Petit-Fernand
Hello Dali, we're sorry to hear that your order did not meet your expectations. However, when you placed your order, you were able to see the labels on the summary page before payment. We have therefore produced and dispatched the order as requested. We remain at your disposal and wish you a nice day? Alessio, Customer Service
S
Sabrina Sequeira
Rating: 1 out of 5
I did not receive my order
Translated reviews
Response from Petit-Fernand
Hello Sabrina, sorry for this delivery anomaly. We tried to reach you by phone and send you an email to provide you with a solution. Have a nice day? Alessio, Customer Service
M
Manuela Rodriguez Alvarez
Rating: 3 out of 5
Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.
Translated reviews
Response from Petit-Fernand
Hello Manuela, we are sorry to hear that you have encountered problems with the printing of the labels, you can contact us via the contact form.
M
Mandy Thys
Rating: 1 out of 5
I've been ordering pencil labels from you for 3 years now, and I've been happy with them. But the last two times the labels didn't stick to the pencils, so I had to glue them back on with adhesive paper. The first time I thought maybe there was a problem, but now it's happened twice. I won't be ordering again?
Translated reviews
Response from Petit-Fernand
Hello Mandy, we are very sorry to hear that you are experiencing difficulties with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante We've sent you a message to ask for a photo of the product and to give you more information. Looking forward to hearing from you Very nice day Alessio, Customer Service
V
Virginie Perrochon
Rating: 1 out of 5
Order error Unable to reach customer service
Translated reviews
Response from Petit-Fernand
Hello, We're sorry for the inconvenience. We have contacted you in order to respond to your request as quickly as possible?
V
Vanesa Bermejo
Rating: 1 out of 5
It's a scam. They don't send you the order. I have been almost 1 month and I have not received it. There are more professional companies.
Translated reviews
Response from Petit-Fernand
Hi Vanessa, Thank you for your message. I am sorry that you have not received it yet. We have contacted you by email to help you as soon as possible, to locate it or to resend it again. greetings
C
Clare
Rating: 1 out of 5
My order never arrived, after chasing it up, they said they had the wrong address, I had paid through PayPal so they did have my full correct address. Luckily I got a full refund via PayPal A disappointing experience with this company
Response from Petit-Fernand
Dear Clare, we are sorry you could not receive your order because the address is wrong. The address in the PayPal payment shows exact the same shipping address. So we produced the labels and send it to the address you provided.
C
Charifa Madi
Rating: 1 out of 5
bonjour je suis decu car je n'ai jamais recu ma commande à mon domicile
Translated reviews
Response from Petit-Fernand
Hello Charifa, We are very sorry for the delay of your order. We have just contacted you by email in order to help you quickly. Have a nice day!
A
Anastasia
Rating: 1 out of 5
I went through this site to buy a personalized quality water bottle for my 4 year old son and it didn't last 2 weeks. The cap broke quickly. [Thank you for your reply, but I never received the replacement cap.]
Translated reviews
Response from Petit-Fernand
Hello Anastasia, We will send you back the bottle stopper within the next 48 hours. We apologize for this quality anomaly. Have a nice day!
R
Rita Rodrigues
Rating: 1 out of 5
I have not received my order
Translated reviews
Response from Petit-Fernand
Hello Rita, We are sorry for the delay of your order, and an email was sent to you yesterday . We look forward to hearing from you, and wish you a lovely day.
We use cookies for audience measurement and improving user experience.
English 