The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Günter . We have been trying to reach you to confirm your address. Can you please confirm your address ?
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Mrs A.
Rating: 1 out of 5
I've been waiting three weeks for my order. I have written emails and called them and nothing is happening. Really annoying
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Response from Petit-Fernand
We are sorry to hear that. Can you confirm your address with our customer service and we will resend your order ?
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Joana Fernanda Estrada
Rating: 1 out of 5
Not received I am sorry but I have not received it yet. If you would be so kind.
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Response from Petit-Fernand
Joana, we have just sent you an email to help you quickly. Greetings :)
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Karima Eblés
Rating: 1 out of 5
I did not receive the labels in time. I had to get a refund because there was no other solution. I am very disappointed
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Response from Petit-Fernand
Hello Karima, We have sent you an email to help you with your order. Have a nice day
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Emmanuelle Bedee
Rating: 1 out of 5
Buy self-adhesive labels They come off in the first wash, a shame because they were pretty.
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Response from Petit-Fernand
Hello Emmanuelle, Sorry again about the gluing problem. We can confirm that we will be sending you back part of your order. Very nice day to you
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Tatiana G.
Rating: 1 out of 5
Three weeks without a reply from customer service .... when it is supposed to take 24/48 hours.
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Response from Petit-Fernand
Hello Tatiana, We have tried to contact you by phone and we have sent you an email to help you as soon as possible. Regards
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Marie
Rating: 1 out of 5
Very disappointed with the product, the stickers for the pencils or pens don't really stick well, you have to tape over them, not practical, not environmentally friendly and too expensive for a product that doesn't work.
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Response from Petit-Fernand
Hello Marie, We have sent you an email to help you quickly. Have a nice day!
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Alexia BOLLE
Rating: 3 out of 5
Very pretty set, lunchbox and gourd, but the gourd arrived scratched so I was a little disappointed on that score.
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Response from Petit-Fernand
Hello Alexia, We have sent you an email to help you quickly. Have a nice day!
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Jennifer G.
Rating: 3 out of 5
Very beautiful motifs. Easy to order. Perfect size for the pens. However, I'm a little disappointed that the stickers don't stick properly to the pens and I had to stick them on with sellotape so they don't come off. Too bad.
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Response from Petit-Fernand
Hello Jennifer. Following our telephone conversation, I can confirm that we will be sending you the replacement labels.
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Delia H.
Rating: 3 out of 5
Otherwise everything ok
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Response from Petit-Fernand
Thank you for your order, Delia! We are sorry if the delivery took longer than expected!
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MRS A.
Rating: 1 out of 5
The stickers were faulty and weeks later still.no replacement
Response from Petit-Fernand
Hi Amanda , our apologies for the inconvenience ! We are surely sending you over the replacement !
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Angela C.
Rating: 1 out of 5
I'm sorry I would give you 0 zero the package results delivered instead I got nothing there was the phone number why you did not call me for delivery since it was a small package What happened to my labels ?n* order 300090846 paid 9 euros? But how do you work? Never to be repeated I will point this out to everyone I know Goodbye
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Response from Petit-Fernand
We are sorry to hear about this non-delivery by the postal services. I have taken steps to contact you to find a solution about it. Good day Alessio
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SB
Rating: 3 out of 5
The site is perfect for the labels, but for the bottles, the material they are made of breaks too easily. I recently ordered a gourd for my son.
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Response from Petit-Fernand
Hello Séverine, As agreed on the phone, we will send you a new gourd within the next 48 hours. Very nice day to you, and sorry again for this quality problem.
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Anais
Rating: 1 out of 5
I'm very disappointed with the iron-on clothing labels because in the first wash all the labels came off. I followed the instructions to the letter and they didn't stick. It's not the first time I've ordered from you.
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Response from Petit-Fernand
Hello Anais, We have just sent you an email to help you with your latest order. Have a nice day!
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Nath
Rating: 3 out of 5
The labels I received are very pretty. I ordered labels that stick directly onto clothes, to pack my child's suitcase for a week's school trip. When I got back, almost none of the labels had stuck (they hadn't been washed in the meantime). I'm puzzled, as I've been using these labels for a few years without any particular problems.
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Response from Petit-Fernand
Thank you for your phone call. I can confirm that we will send them back to you within the next 48 hours. A very nice day to you and thank you again for your confidence.
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Aurelie Simon
Rating: 1 out of 5
My order never arrived, made 1 month ago my daughter leaves in 2 days and they don't care,....
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Response from Petit-Fernand
Hello Aurélie, We are very sorry about this delivery problem with our carrier. We hope your order will arrive very soon this time. Good day to you
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Ariadna Sunyer i Blasi
Rating: 1 out of 5
I HAVE NOT RECEIVED MY ORDER, I HAVE MADE A CLAIM AND, IN THE SECOND DELIVERY, THE ORDER HAS NOT ARRIVED. I EXPECT A REFUND.
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Response from Petit-Fernand
Hi Ariadna, We confirm that your order has been returned. We apologize again for this delivery problem. Regards
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Sandy FAYE
Rating: 1 out of 5
1st wash, all the labels came off, regardless of the backing material. And of course they don't stick anymore. I followed your instructions and my labels were holding very well before washing. I'm very disappointed and angry
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Response from Petit-Fernand
Hi Sandy, We have just contacted you by email to help you with your latest order. Have a nice day!
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Janina P.
Rating: 1 out of 5
I am rather disappointed. The examples showed the stickers on pens. I then ordered 40 of them. Unfortunately, the stickers are much too big for normal thicker pens. I made a complaint. But never received a reply. What a shame!
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Response from Petit-Fernand
We have emailed you to find out more. Can you please reply with more details so we can find out what the problem is.
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Maite siria
Rating: 1 out of 5
I did not receive the stickers for my baby's baptism.......!!!Never again .....aun I am waiting for my refund!!!!
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Response from Petit-Fernand
Good morning Mayte, We have just sent you an email to help you. I am waiting for your response, Regards
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Stefanie B.
Rating: 3 out of 5
The stickers are great, super practical and sorted in the booklet. The creation was also done quickly, the designs are great. Unfortunately, I had to wait 1.5 weeks for my order. The support was friendly and fast
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Response from Petit-Fernand
Hello Stefanie, thank you for your review! We regret the waiting time. Unfortunately, this is the time frame set by the post office and we cannot influence this. We offer express delivery as an option if you wish.
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Sarah Bardani
Rating: 1 out of 5
Never received m outrageous order
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Response from Petit-Fernand
Hello Sarah, We are very sorry about this delivery problem. I have just sent you an email to help you as soon as possible. Have a nice day!
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Ciavarella E.
Rating: 3 out of 5
Very nice labels, too bad that on the first wash half came off.
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Response from Petit-Fernand
Good morning Elena, we are sorry to hear that your order did not meet your expectations. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have emailed you to find out more. Have a good day ?
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Christelle Bernard
Rating: 3 out of 5
Bag and shoe labels don't stick for long (1 day)
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Response from Petit-Fernand
Hello Christelle, I'm sorry to read this. I've just contacted you to find a solution together. Have a nice day Alessio
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Fabienne
Rating: 3 out of 5
Hello, I was surprised by the plasticized aspect of the labels, I hope it's not too uncomfortable on the little ones' necks... Otherwise, very pretty color and pattern.
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Response from Petit-Fernand
We are sorry to hear that you are not entirely satisfied with your order. In any case, we will take into account your suggestion, for which we thank you, as we do with all our customers' suggestions in order to improve our services and the quality of our products as much as possible, as well as their full satisfaction. Have a nice day!
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Sal C.
Rating: 1 out of 5
Did not receive item
Response from Petit-Fernand
Hi Sal, following our conversation over the phone we are going to resend you labels again to the same address. We hope you will receive them soon!
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virginie
Rating: 3 out of 5
Fast shipping, product looks like the description but the cap is very difficult to open and close!
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Response from Petit-Fernand
Hello Virginie, We're sorry to hear that you're not entirely satisfied with our products. The choice of this type of cap is designed to prevent water escaping from the water bottle as much as possible, as it is intended for children. In any case, we will keep your suggestion, we thank you, as we do with all suggestions from our customers in order to improve as much as possible our services and the quality of our products, as well as their full satisfaction. Have a nice day Alessio
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VANESSA FERNÁNDEZ BAUTISTA
Rating: 1 out of 5
I placed the order at the beginning of June, today is June 29th and the order has not arrived.
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Response from Petit-Fernand
Hello Vanessa, We apologize for this delivery anomaly on the part of the postal services. I have just sent you an email to confirm your address and find a solution together. Have a nice day ? Alessio
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Elisa F.
Rating: 1 out of 5
I am sorry to have to give a failing grade but 2 times the order did not arrive until, by changing shipping address, we were able to retrieve the labels.... The time frame itself is long, but as a result of all these additional issues, the product arrived after more than a month when the child was already out of school.
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Response from Petit-Fernand
Good morning Elisa, we are sorry to hear about these issues with the postal service. We have done everything possible to ensure delivery of your order. We thank you for your understanding Have a good day ?
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Sara Marrero Guillamón
Rating: 1 out of 5
I have not received my order since I ordered it to fe cha May 31, 2022. I am surprised because the first time I ordered it was very fast. I would like you to give me or find a solution.
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Response from Petit-Fernand
Hi Sara, Sorry to read this. I just sent you an email to find a solution together. Have a nice day ? Alessio
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Aurora Rubio
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Aurora, We are sorry for this delay. I just sent you an email to find a solution together. Have a nice day ? Alessio
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Marie Balbaud
Rating: 1 out of 5
Hello, I'm extremely disappointed and angry that the labels have rubbed off on my daughter's new clothes. It's unacceptable that labels that are supposed to be machine-safe should ruin clothes. Best regards.
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Response from Petit-Fernand
Hi Marie, I'm sorry to read that. Even though it's very rare, I imagine it's a production fault. We have contacted you to propose a solution. Have a nice day Alessio
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Laurette BIDAULT
Rating: 3 out of 5
Hello, I have always ordered from your site, my son has been going to camp for years and I regularly pass on your contact details to others if necessary. I must confess I'm a bit disappointed because the latest labels I bought come off in the first wash. Perhaps you have a solution or tip to avoid this? Thank you
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Response from Petit-Fernand
Hello Laurette, I'm very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just sent you an email to find a solution together. Have a nice day Alessio
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Raquel Fernández
Rating: 1 out of 5
I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.
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Response from Petit-Fernand
Hi Raquel, I am sorry to read that you have not received your order. I assure you that we will get back to you as soon as possible. Thank you for your understanding.
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Marine Ovazza
Rating: 3 out of 5
I would expect a customer service based in Bordeaux to be someone who speaks French well enough so that we wouldn't have trouble understanding each other. Don't put it on your website, then!
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Response from Petit-Fernand
Hello Marine, We're sorry to hear that your experience didn't live up to your expectations. We are an e-commerce company, selling our products all over Europe, so we need a multilingual team able to respond to the various requests of our customers. We thank you for your understanding and wish you a pleasant day... .
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Isa B.
Rating: 1 out of 5
Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!
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Response from Petit-Fernand
Hi Isa, If we received your email, we would reply within 24 hours. If you have not received your order, please confirm your address and we will resend it.
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Mylene Bernier
Rating: 1 out of 5
Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed
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Response from Petit-Fernand
Hello Mylene, We are sorry for this delivery anomaly. It was necessary to wait for the time established with the post office before taking action on your order. Thank you for your understanding Very nice day Alessio
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Ana
Rating: 1 out of 5
I have not received the order nor have I heard anything about it.
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Response from Petit-Fernand
Good morning Ana, I am sorry to read your message. If you have any problem with your order, you can contact our customer service ([email protected] or via our contact form on our website) and we will be glad to help you. Thank you for your understanding and have a great day!
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Frau P.
Rating: 1 out of 5
Unfortunately, no agreement has yet been reached. Money for ordered goods was deducted from my account on 3.6.22. Would not have been received until today. I wrote an email saying that the goods had not yet arrived, this was at the beginning of the week. Only the should be delivered in mailbox. Should ask neighbors. But definitely nothing arrived. I am very disappointed with the handling. As I had confirmed that nothing had been delivered anywhere. Then there was no reply
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Response from Petit-Fernand
We regret the delivery problem. The previous email was to confirm your address. Your order will be produced again within 48 hours and sent to the post office.
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Andrea M.
Rating: 1 out of 5
I placed an order, paid but nothing arrived.
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Response from Petit-Fernand
Good morning Andrea, as communicated to you in our previous exchanges we have rescheduled your order. We are still sorry for this delivery anomaly and we hope you will receive the new shipment as soon as possible. Have a good day ? Alessio
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