Customer reviews of Petit-Fernand

We still haven't received our labels

No response from the customer service department, which I find borderline.

Absolutely all the iron-on labels came off after the first wash. Really disappointed. I validate the iron-on labels but the Thermos were a total waste of time and money.

Delivery not yet received...

Fast and accurate delivery, but after several years of orders I was disappointed this time with the quality of the self-adhesive clothing labels. Many of the labels did not stand up to the first wash. Very disappointed.

Beautiful presentation as a booklet, good quality. Unfortunately, the small labels are not very easy to read despite the high-contrast colors. Other fonts or the option to display in bold would be good. I would have liked more flexibility in the design in general as far as spaces etc. are concerned

Order never received I do not know if it is the fault of the company or the post office but in the meantime still nothing.

I am satisfied with my last purchase concerning the labels for objects except that I had chosen black writing and I had white writing damage because you can hardly see what is written. After being contacted, the service asked me to send a photo of what I had received. Once I had opened my message, they replied that I would receive new ones in accordance with my order, and I received them within 48 hours. Nothing to say about the after-sales service, they are efficient.

Arrived late ... labels were useless

The printing of the labels is not centered on the labels. I wanted to try it out, but I'm going back to another, higher-quality brand.

Hello I am very disappointed I ordered a batch of 100 object labels for my son's school supplies two days after the break the labels have all peeled off more I sent a message on the site 15 days ago I have yet to get any response.

I haven't received my order after a long time. Still waiting for receipt from the postal office and the store to locate the parcel or send me another one.

We love C-MonEtiquette products. The design and the website are great. Only on my orders of the last 2 years I've had problems, not the right number of labels requested, some quite numerous that don't come off the booklet properly. Each time, the after-sales service was difficult to contact and there was no solution. That didn't stop me from ordering this year. But I think it's a real shame.

I haven't received my labels and no reply to my e-mail.

Order not received even though it was placed a month ago. Very disappointed with the tracking of shipments. It's a shame because it's not the first time I've ordered and until now I've never had a problem. But I'm not about to recommend

I still haven't received my order placed on 23/07/22. Despite several e-mail contacts, the problem has still not been resolved.

I have not received the order and contact customer service with little reply! Looks like I am going to have to buy more from someone who delivers the product. Shame as I did this very early to have with plenty of time.

Normally I'm very satisfied with the order because I've been ordering labels for my grandson since he was in kindergarten and now he's in CE2, he's almost 9 years old. But I'm not happy with my last order: the color chosen for the order was pretty, but once I received it I didn't like it, which is a shame.

They came out wrong, they peeled off within a month of purchase, I wrote a review...they said they would contact me from customer service but never heard back....

They did not meet the delivery date and I never received them.

Still have no item and cannot get in contact with anyone to help

Order never received

Unfortunately, the stickers on this order don't stick at all. Once washed and the stickers are gone.

Never received!

The labels come off after the first wash (I spent 4 hours doing it all and paid 80e for the labels, I'm delighted).

Eternal waiting time

Unfortunately, I ordered the labels in mid-July and they never arrived, I asked for my money back, and although they claim to have issued a refund on August 4, that hasn't arrived either. Really a bad experience

Very long delivery times and often incomplete orders :(

Nice selection of labels and simple design and the delivery time was as promised. Unfortunately, the iron-on labels do not stick to the clothes despite following the instructions exactly. They peel off after the first wash and the corners are already coming loose again on unworn clothes. I hope that at least the labels for the shoes hold as promised.

Order never received after a week I sent an e-mail to customer service. They replied with a standard e-mail telling me to wait 6 working days, which was already the case, even though I had given them my order number and the date. So 3 complaint emails and no reply, but I was charged the same day. I won't be recommending them again because of the lack of communication in the event of a problem. I lost 12 and have to buy labels for the new school year. I hesitated with the "à qui s" site and should have ordered from them.

After placing two orders I had to get a refund because they never arrived.

It is the first time I buy online and I do not have a tracking of the order.on the web it says that my order is finalized since July 25. Last year I bought them in another online store and it didn't even take them two days. Why do they advertise something that is not true at all? I have been using them for a long time and I am very pleased with the quality of the products I have received. Totally reportable.fraudulent company.

I ordered my labels and paid 2 weeks ago, still haven't recieved them?

Regrettably !!!! I do not recommend it and of course never again. I placed an order on 07/07 and I'm still waiting for it, I'm waiting for them to answer my mail and the phone that does not exist. I think it's a shame. Not recommended.

VOID BECAUSE LABEL NOT RECEIVED AFTER 1ST CLAIM I REQUEST REFUND

The shipping time does not match the stated time. I placed an order on 6/07/2022 on 1/08/2022 I did not receive it and the customer service did not explain. He simply indicated that the delivery time is maximum 10 working days (too bad it has been almost twice as long).

I ordered 3 isothermal bottles for my children and also purchased 3 coloured lids. One of the original black lids didn't work from the offset, it just kept spinning round so it was clearly faulty. The second original black lid broke within 48 hours just from opening and closing the lid. The third original black lid has also started to just spin around and not lock. As I had bought 3 extra coloured lids, I put them on instead. All 3 within a few weeks are not working properly. My 5 and 3 year old cannot use these bottles by themselves because of this problem. The drinking mechanism (twist in the direction of the arrow) is tough for children and the lid doesn't close until the child has closed this mechanism. The bottles themselves are a lovely design but they are now useless to us with broken lids that don't work so i've effectively wasted almost £100. I contacted the company but got no reply. Update: Thank you for replying. I would like new lids otherwise the bottles are useless without lids.

I'm really pleased with the fabric snack bags and the labels to stick on school supplies. Very good quality and very pretty! On the other hand, I'd strongly advise against iron-on labels for clothes ... after several years with a competitor's brand, I wanted to change models (always very pretty) but the labels come off in the first wash (I stuck them on properly). I'm really disappointed with this product!

I placed an order in early July and today July 30 nothing has arrived! To the emails no response. Is a refund even possible? I would need the labels for kindergarten!

Average rating because I received someone else's order. After calling customer service, I received my order very quickly at no extra charge. I will therefore take the risk of ordering from this site again.