Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I placed an order and now I can't log in to see the status I placed it 9 days ago.
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Response from Petit-Fernand
Good morning, Could you send us an email to [email protected] ? We will help you as soon as possible.
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Sandra Conchero
Rating: 1 out of 5
I placed an order more than 10 days ago. I send emails to ask if I will receive it soon as I need it for next week. I receive no response. I call the phone number and it is not available. There is no way to contact anyone. I will not order again and of course I do not recommend it. At least a reply so I know I will get it and it is not a scam.
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Response from Petit-Fernand
Hi Sandra, Sorry for the delay in our response. Due to numerous emails and calls, we are replying within 72 hours. Don't worry, we will reply to you during the day.
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Cw
Rating: 1 out of 5
Never received the goods, no response to email to customer service either! Will not order there again and will not recommend! Too bad! Paypal buyer protection thank God successful!
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Response from Petit-Fernand
We are sorry that you have not received your order. We customer service will respond within 72 hours. Delivery is up to 10 working days! We will give you more details about your rader via PayPal as we cannot see personal information on Trustpilot.
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Jéssica Jr
Rating: 1 out of 5
I placed an order more than 10 days ago and still have not received it. I have sent an email asking what happened but have not received a reply. Bad experience
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Response from Petit-Fernand
Hi Jessica, We are sorry for the delay in our response. We will get back to you during the day to help you. Regards
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Miss A.
Rating: 1 out of 5
Labels never arrived , have emailed last week still no response , no communications Very dissatisfied
Response from Petit-Fernand
Hi Amy, our sincere apologies for the inconvenience ! It is possible that the labels got lost in the transit. We can send a replacement or a full refund if you wish. Please, see more details on your email.
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Sandrine Garre
Rating: 3 out of 5
the labels are superb and effective but the size was not requested enough. i did not see that there were several dimensions otherwise i would have chosen rectangular and not square.too bad.
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Response from Petit-Fernand
Hello Sandrine, Thank you for your message. We have passed on the information to the relevant department. Have a nice day!
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Luca T.
Rating: 1 out of 5
Order placed on June 29, as of today's date of July 25 no package has arrived. I have tried calling by phone but although they indicate service hours no one ever answers, I have sent 4 emails but it has been more than 4 days and no one has answered. VERY BAD IN EVERY WAY
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Response from Petit-Fernand
Good morning Luca We are sorry for this delivery anomaly by postal services. Due to high demand we have been delayed in responding to you, however, we would like to inform you that we have sent you an email to find a solution. Have a nice day
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Sandra G.
Rating: 1 out of 5
Never received the goods. Ordered on July 14th, paid immediately and I'm still waiting. Annoying!
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Response from Petit-Fernand
Hello Sandra, We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the post office on July 16th with priority rate. The delivery time for priority mail or parcel is between 2 and 8 working days after dispatch (which itself is no later than the 3rd day after ordering). Please note: The postal delivery times can unfortunately vary and are to be understood as a guideline. As a rule, we have to wait 10 days before we can initiate a complaint with our partners.
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Turlet Dufour
Rating: 1 out of 5
Very disappointed because the iron-on labels peel off extremely quickly! I followed the protocol but maybe it's due to my central steam iron which doesn't display the degree of heat... In any case, I end up with labels that don't stick.
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Response from Petit-Fernand
We are very sorry that the labels are coming off. We invite you to contact us at [email protected] in order to help you as soon as possible. A very nice day to you
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Jennifer Punzano
Rating: 1 out of 5
It is the first time ,but demome.to very bad esperiencia ,no me allegado nothing I have been waiting for more than a month the labels and nothing I would like that they will arrive to me because charged if they are
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Response from Petit-Fernand
Hi Jennifer, We have just sent you an email to help you as soon as possible with the shipment of your order . Have a nice day
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Laura
Rating: 1 out of 5
Still nothing received, order shipped 14 days ago Working in early childhood, I wouldn't recommend your site to parents.
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Response from Petit-Fernand
Hello Laura, We apologize for this delivery anomaly. We invite you to contact us by email at [email protected] in order to help you quickly with your order.
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Audrey Martinet
Rating: 1 out of 5
Very disappointed by this site. I am still waiting for my order placed a month ago. Customer service is non-existent (does not answer email or phone). I can't recommend this site.
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Response from Petit-Fernand
Hello Audrey, Thank you for your time. We are very sorry for the delay in the order, and for our late reply. Have a nice day!
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Sophie S.
Rating: 1 out of 5
I paid for my order immediately, but it never arrived. Customer service did not get back to me.
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Response from Petit-Fernand
Hello Sophie, we are sorry that you have not yet received your order. Would you like your order to be reshipped or refunded?
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Lorena Rivas
Rating: 1 out of 5
It has taken more than 10 days for the order to arrive. Unacceptable !
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Response from Petit-Fernand
Hi Lorena, We are sorry for the delay of your order and we apologize. We have sent you an email a while ago. Regards
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Maria
Rating: 1 out of 5
I have not received my order, I have tried to contact them by email but I have not received a reply.
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Response from Petit-Fernand
Hello Maria, We apologize for the delay in our response. We will get back to you today to help you during the day. Regards
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Adrien
Rating: 1 out of 5
Still no labels received after more than a month of waiting. On the other hand, the promotional e-mails arrive every week...
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Response from Petit-Fernand
Hello Adrien, We have contacted you by email to help you as soon as possible. Have a nice day!
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Ospite
Rating: 3 out of 5
....order made on July 8, sent email for information about it on July 16, today July 20 not even a response. If the package is late no problem it can happen, but in front of a delay I expect in the first place that they warn me and at least respond to email, now I do not know if it will ever arrive. I hope they don't take the time to respond on truspilot and not to my email. Update: after the review the email response also arrived, and the envelope a few days later. I repeat myself, delay can happen however the email response should be faster.
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Response from Petit-Fernand
Good morning, We are sorry to hear about this shipping anomaly by the postal services. A response to your email will not be long in coming, we are experiencing high demand and were unable to respond quickly. We apologize for this unpleasant experience, we promise we will do what it takes to find a solution. Have a good day ?
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Jeanine Duloung
Rating: 1 out of 5
I'm still waiting for my order, it's pitiful! I wrote you two or three emails! Which remain unanswered to this day! I'm very disappointed and would really like to receive the labels I duly paid for!
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Response from Petit-Fernand
Hello Jeanine, We are very sorry for the delay. We will confirm the return of your order within the next 48 hours. Have a nice day!
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Stephane Machado
Rating: 1 out of 5
I had a problem with my order, my fault of course, but no arrangement was found to solve the problem, and I find that a pity, except to make another order, with a discount when I just wanted 2 sheets to rectify, and I was ready to pay them, but not the full 180 labels.
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Response from Petit-Fernand
Hello Stéphane, We sent you an email a few days ago proposing a solution. Please don't hesitate to get back to us to help you. Have a nice day!
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Emmanuel Karpierz
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Emmanuel, We have sent you an email. We will confirm the return of your order within the next 48 hours. Have a nice day, and we're very sorry about this delivery anomaly.
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Ja H.
Rating: 1 out of 5
Ordered and paid 2 weeks ago, nobody responds to emails and nobody answers the phone. :-( What a shame! I've always enjoyed ordering there regularly.
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Response from Petit-Fernand
Hello Ja He, I am sorry that you have not yet received your order. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We can re-produce or refund your order.
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Bj
Rating: 1 out of 5
Labels never received. Not serious, because apparently this isn't the first time it's happened to them.
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Response from Petit-Fernand
Hello , We are sorry that the order did not arrive. Could you please contact us by phone to verify your address, and return the order as soon as possible. Have a nice day!
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Ana
Rating: 1 out of 5
Very bad because the order took a long time to arrive, I needed it for my son's summer camp and it arrived just as it was finishing.
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Response from Petit-Fernand
Hi Ana, We just sent you an email :) Greetings and sorry for the delay.
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Jassi1986
Rating: 1 out of 5
Long delivery time Customer service does not respond to any messages I won't be ordering there again
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Response from Petit-Fernand
Hello Jasmin, We are very sorry for the late reply !!!! We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as a priority rate on Wednesday, July 13, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We ask you to wait until Monday, July 25, 2022.
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Delphine Standaert
Rating: 1 out of 5
I never received my labels. I contacted your after sales service, answered their question and since then no news.
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Response from Petit-Fernand
We apologize for the delay in delivery with the post office. As indicated on the phone, your order will be shipped again within the next 48 hours. Have a nice day Delphine
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Lorena
Rating: 1 out of 5
I ordered and paid for the goods 2 weeks ago. I have not yet received the goods. Nobody answers the phone and the e-mail is not answered either. The service is not good.
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Response from Petit-Fernand
We apologize for the delivery problem. We have a lot of requests at the moment and we need more time to answer them all. We can resend or refund your order if you wish!
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Tabaccheria R.
Rating: 1 out of 5
Very bad I never got the item and I didn't even get a refund
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Response from Petit-Fernand
Good morning Cynthia, we apologize for this delivery anomaly by postal services. We have contacted you to find a solution immediately. Have a good day ?
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Paul
Rating: 3 out of 5
The stickers are too wide for thin pens and they are also expensive for so little
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Response from Petit-Fernand
We are sorry that you are not satisfied with the size of the labels. You are ordering a larger size than the labels for the pens called Mini.
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Vanessa
Rating: 1 out of 5
A bad experience. I bought an order a month ago and it never arrived. When I asked for my money back, I had no problem, but to my surprise I still haven't received it. I have already been claiming for a refund in several mails where they always answer giving me long delays, that if I had already made the return, that if I will arrive within 5 working days ... I have complained again and now they say that they will do it as soon as possible. I DO NOT RECOMMEND buying from them, if you do not receive the product you will be left without the purchase and without the money.
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Response from Petit-Fernand
Hi Vanessa, We have contacted you by email to help you with the refund of your order. Don't worry, everything will be taken care of. Regards
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Cloé
Rating: 3 out of 5
I received someone else's order. I had to contact customer service to finally receive my order more than two weeks after placing it.
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Response from Petit-Fernand
We have just left you a voice message to help you. We apologize for this production incident. Have a nice day Cloé
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Sophia M.
Rating: 1 out of 5
Paid goods have still not arrived after 2 weeks. I was only put off in response to my email. They would take care of the request. Calls are also not answered, super annoying and not customer-friendly. I had ordered here some time ago, but things were much better then.
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Response from Petit-Fernand
Hello Sophia, I am sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as priority rate on Monday, July 11, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues.
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Cecilia Capilla Hurtado
Rating: 1 out of 5
Good morning, I placed an order and it never arrived, I contacted PETIT FERNAND and they gave me the option of either refunding my money or sending me the order again and I chose to have them send it back to me ..... and it has NEVER EVER ARRIVED ?
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Response from Petit-Fernand
Hi Cecilia, Thank you for your message. We contacted you yesterday by email :) Regards
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Diletta G.
Rating: 1 out of 5
After one month, the order has still not arrived and I was even offered whether I would prefer a refund or wait for a new order
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Response from Petit-Fernand
We are sorry to learn of this inconvenience with postal services. We take note of your experience in order to provide better quality service to our customers. Have a good day ? Alessio
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Mrs A.
Rating: 1 out of 5
So far I have not received an order yet, still waiting!!!
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Response from Petit-Fernand
We are sorry that you have not yet received your order. We have resent it to you on the 11th. Please wait until the second batch arrives.
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Pasquale V.
Rating: 1 out of 5
order so far never received
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Response from Petit-Fernand
We are sorry to hear about this delivery anomaly by postal services. We have contacted you to find a solution. Have a nice day
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Marion Mercier
Rating: 3 out of 5
I received square self-adhesive labels with a thin white font that was almost illegible on a green background. I wish the site could have prevented us from making such a choice. I wrote to the brand's customer service department but never received a return. As for the iron-on labels, they come off very often, which is dangerous for a small child who could choke on them. Not really suitable for nurseries, I think!
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Response from Petit-Fernand
Hello Marion, We have just contacted you by email to help you. Have a nice day!
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Francesca
Rating: 1 out of 5
I placed an order on 6/17/2022 and never received it. I'm sorry because I was relying on them so much. Unfortunately, customer service replied that by today I should have already received my order so I guess that's all they can do since the package is not traceable. What a shame!
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Response from Petit-Fernand
Good morning Francesca, We are sorry to hear about this delivery anomaly by postal services. As communicated to you by email, we have reshipped. Thank you for your understanding. Have a good day ? Alessio, Customer Service Petit-Fernand
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Anita Saphir
Rating: 1 out of 5
Hello, Fast delivery but the request was not compliant. The labels are very badly made, there are lines on them, my child's first name is written on the edge of the label and therefore not at all centred on 20 labels. I could have done better with a simple felt-tip pen. I made 2 unanswered complaints in which I simply asked for new labels to be sent. I have been a victim of misleading advertising by this site.
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Response from Petit-Fernand
Hello Anita, We are very sorry to read that your order is not compliant. We have just contacted you by email in order to help you quickly. Have a nice day!
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Emmanuelle Thamie
Rating: 1 out of 5
I did not receive my order but someone else's. I sent an e-mail to the customer service department but got no reply. I just asked them to send me what I had ordered. I didn't even get my money back.
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Response from Petit-Fernand
Hello Emmanuelle, Thank you for your feedback. We have sent you an email to resend the correct order. We apologize for the delivery error. Have a nice day!
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Erika Castellanos Melgarejo
Rating: 3 out of 5
They are very nice and of good quality but they no longer use the tracing paper for the thermo adhesive labels nor the transparent stickers that protect the shoes, as was the case with my last order, so they have quickly lost their color.
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Response from Petit-Fernand
Hi Erika, Thank you for your feedback. We invite you to write us by email to [email protected] Greetings
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