Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1 and 3 stars

Reset filters
A
Audrey HOEFFERLIN
Rating: 1 out of 5
Disappointed did not hold on clothes even though I followed the instructions exactly
Translated reviews
Response from Petit-Fernand
Hello Audrey, I have just contacted you by email in order to help you as soon as possible. I'm really sorry about this quality issue. Bonne journée
G
Gabriele K.
Rating: 3 out of 5
Unfortunately does not hold on all things
Translated reviews
Response from Petit-Fernand
Hello Gabriele. You ordered the iron-on labels for the clothes, that's why they don't hold.
M
Marjig
Rating: 1 out of 5
the garment tags did not last long. after one wash they did not stay on the garment. Very disappointed.
Translated reviews
Response from Petit-Fernand
Hi Marjorie, We have just contacted you by email so we can help you with your last order. Best regards
M
Maria
Rating: 1 out of 5
I never received my order
Response from Petit-Fernand
Hi Maria, I am sorry that you have not yet received your order. Can you please confirm your address with our customer service and we will resend you the order.
M
Mrs C.
Rating: 1 out of 5
Absolutely terrible service. I still haven't received my order which was done nearly 2 months ago and I have emailed the company on numerous occasions.
Response from Petit-Fernand
Hi, We are sorry to hear about the delivery issues ! We did not receive any emails under your email address or the order number . Please , contact our customer service over [email protected] to confirm your address.
C
COVADONGA Álvarez martin
Rating: 1 out of 5
I put one because it does not let me put zero. I have not received the order nor have you answered my message. I am waiting for the money back. Best regards
Translated reviews
Response from Petit-Fernand
Good morning ! We are sorry to hear that you have not received your order. We have contacted you by email to help you as soon as possible. Regards
L
Lucia D.
Rating: 3 out of 5
Nice products, fair price and more than reasonable shipping time but the thermo adhesive labels I ordered unfortunately won't stick! I'm thinking of an alternative way to use them because it's such a shame. I'd like to give them a second chance with the adhesive ones and hope I don't have any problems!
Translated reviews
Response from Petit-Fernand
Good morning Lucia. I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If all instructions were followed and the problem persists, can you provide me with photos of the labels coming off at [email protected] ? I will then be able to provide you with a solution as soon as possible. Looking forward to your reply. Have a great day ! Alessio
M
Marie CERNERO
Rating: 1 out of 5
Flask that doesn't close after 3 days, very disappointed at the price.
Translated reviews
Response from Petit-Fernand
Hi Marie, Sorry to read this. We've just sent you an email to try and find a solution together. Have a nice day!
J
Jessica
Rating: 3 out of 5
The stickers are great, hold great and look great now but the big ABEr .waited 2-3 weeks for the order. Wasn't really nice, although it was advertised on the internet that you can send it in 48 hours or it will be sent.
Translated reviews
Response from Petit-Fernand
Hello Jessica, We are pleased that you have received your labels. We apologize for the long delivery time, but we cannot influence Deutsche Post and point out in the email confirmation that delivery can take up to 10 working days.
L
Laurence Claverie
Rating: 3 out of 5
I thought the labels would wash out, but not all of them.
Translated reviews
Response from Petit-Fernand
Hello Laurence, Sorry to read this. I have just sent you an email so that we can find a solution together. Have a nice day!
E
Elisabet D
Rating: 3 out of 5
They have taken a long time to arrive and the labels peel off after the first wash. I have used your labels in the past and have never had this happen.
Translated reviews
Response from Petit-Fernand
Good morning Elisabeth, We have sent you an email to help you with your order, Greetings :)
L
Laura Yudego
Rating: 1 out of 5
Well, the order arrived safely and the first heat seal label I put on a t-shirt started to peel off the edges and finally peeled off in one piece. I hope it's just this one label because I have a few left. I put it on the clean t-shirt, my daughter used that t-shirt two days after marking it and when she took it off the edges started to peel off and it came out of the washing machine completely peeled off.
Translated reviews
Response from Petit-Fernand
Hi Laura, Thank you for your message. We are sorry to read that you have been unstuck. We have sent you an email to help you as soon as possible. Regards
M
marta
Rating: 3 out of 5
The products are always great and I have placed several orders. Packaging could be improved; I happened to order for multiple children, specifying that I wanted to receive separate labels but then having them all arrive stapled together.
Translated reviews
Response from Petit-Fernand
Good morning Marta, We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio
L
Laila Radouai
Rating: 1 out of 5
Hello, I still haven't received my labels, it's been a month.
Translated reviews
Response from Petit-Fernand
Hello Laila, An email has been sent to you to help you with your order as quickly as possible. Sorry again for the delay in delivery. Have a nice day!
A
Alexandra J
Rating: 1 out of 5
Pathetic! I placed a large order for my 2 children's summer camps (iron-on labels and labels for objects), followed the instructions carefully and yesterday an iron-on label was found in the washing machine and labels stuck on my son's flip-flops, which came off in less than 5 minutes! I was stupidly fooled by a pyb on Facebook... a few years ago I ordered from Ludi Label...it was IMPECCABLE! even the iron-on labels (for objects) held super well on clothes! I should have ordered from Ludi Label! No need to throw away a fortune!
Translated reviews
Response from Petit-Fernand
Sorry to read about your experience. We have just sent you an email to find a solution. Have a nice day Alexandra
I
Invité
Rating: 1 out of 5
Package not received
Translated reviews
Response from Petit-Fernand
Hello Christel, We have just contacted you by email to help you. Have a nice day!
R
Rosa Diez
Rating: 1 out of 5
They lost the labels in transport or something, and their solution was to return the money, after I had to claim it myself, but after waiting more than 20 days, I had to find my own way.
Translated reviews
Response from Petit-Fernand
Good morning Rosa, We are sorry again for this logistical incident. We sent you an email a few days ago. Regards
A
alice paini
Rating: 1 out of 5
The order hasn't arrived yet...
Translated reviews
Response from Petit-Fernand
Hello Alice, We have just sent you an email to help you. Have a nice day!
I
Irene Mateos galan
Rating: 1 out of 5
I PLACED AN ORDER A FORTNIGHT OR MORE AGO AND I STILL HAVEN'T RECEIVED IT, NOR HAVE I RECEIVED A CREDIT NOTE OR BEEN CONTACTED BY THEM OR ANYTHING ELSE.
Translated reviews
Response from Petit-Fernand
Good morning Irene, We have contacted you by email to help you. Best regards
M
Magali
Rating: 3 out of 5
The delivery time was too long. It took 3 days to make the labels and 15 days for delivery.
Translated reviews
Response from Petit-Fernand
Hello Magali, We have just written to you by email regarding your order. Have a nice day, and thank you for your understanding.
L
Lydia
Rating: 1 out of 5
I bought for the second time a set of 3 caps, because at the previous ones the colored lid was coming off and of these last 3 none of them close . My daughter goes to school with the lid leaning against the closure . On the quality of the water bottle nothing to say but the caps unfortunately ruin everything
Translated reviews
Response from Petit-Fernand
Good morning Lydia, The choice of this type of cap is to avoid as much as possible the spillage of water from the water bottle being intended for children. ? In any case we will keep in mind your indication for which we thank you. I have sent you an email to discuss this issue further. ? Good day Alessio
G
Gherman
Rating: 3 out of 5
They came off after the first wash, too bad! I ordered them so many years ago but they were fine but now
Translated reviews
Response from Petit-Fernand
Hi Cristina, An email has been sent to you to help you with the self-adhesive labels. Have a nice day!
R
Rebecca LUBIN
Rating: 3 out of 5
Very practical even if I would have liked a little more choice in the designs and very disappointed by the shoe labels which faded after 2 weeks.
Translated reviews
Response from Petit-Fernand
Hi Rebecca, Thank you for your feedback, and so sorry about your shoe tags. We have contacted you by email to help you as soon as possible. Very nice day to you
G
Gemaa
Rating: 3 out of 5
Unfortunately the tags didn't hold on some garments. Otherwise affordable price and nice labels.
Translated reviews
Response from Petit-Fernand
Hello Djemaa, Thank you for your time on the phone. Very nice day
C
cocco
Rating: 1 out of 5
Never received the labels
Translated reviews
Response from Petit-Fernand
Hello Olympe, Thank you for your message. We have sent you an email to help you. Have a nice day!
G
Gemma L.
Rating: 1 out of 5
Customer service was the worst I have experienced. I placed my order from an advert they put up on Instagram, assuming it would take me to the advertised product. This was not what it did and I ended up purchasing the wrong item due to false advertisement. I explained my situation to them in an email and asked if I re buy was there any chance I could have a free shipping code due to the misleading advertisement and they simply couldn't care less as they had their money already. If it wasn't for the false advertisement links I wouldn't have been in that position. Rude, rude rude.
Response from Petit-Fernand
Hi Gemma! As we mentioned in the emails ,we can not provide with the discount code upon request or to change the type of the labels after the shipping of the products. We wishing a good day.
L
Lulu
Rating: 1 out of 5
I don't normally leave bad reviews but this company should be avoided at any cost! Their products are very expensive and bad quality. I bought two bottles which cost nearly £40 and the flask stopped working after a few uses. Also bought the iron labels and what horrible quality. They are all peeling off after first wash.
Response from Petit-Fernand
Hi Lulu, we are sorry to hear about this. Can you please contact our customer service with more details so we can find a suitable solution for you?
V
Viktoriya V.
Rating: 1 out of 5
Unfortunately, I still haven't received the missing stickers (paid for long ago). After I complained about it, I received a very friendly email saying that the stickers would be sent immediately. Unfortunately it has not happened.
Translated reviews
Response from Petit-Fernand
Hello Viktoriya, we are very sorry about the delivery problem! We will resend you the order on May 27th and hope it will arrive soon. Please, contact us again if you have any further questions.
C
Ce
Rating: 1 out of 5
Very disappointed. Purchase for clothes that I will not renew. Labels all unstuck on 1st day !!!!!
Translated reviews
Response from Petit-Fernand
Hello Elodie, We have just contacted you by email to help you with the labels in question. Have a nice day!
A
Agnès
Rating: 3 out of 5
Fast delivery
Translated reviews
Response from Petit-Fernand
Great! Thanks for your feedback!
Q
Quentin Marneffe
Rating: 3 out of 5
The nominettes don't hold up as well as the 1st ones I bought, after 3 washes they're already peeling off, whereas the 1st ones still hold up perfectly well.
Translated reviews
Response from Petit-Fernand
Hello Carine, Thank you for your time. We're sorry again about this incident with your labels.
L
laurie ESTEBAN
Rating: 3 out of 5
I've been ordering from the site for several years now because I know that the products are generally of good quality, but I was a little disappointed with the last order, not in terms of the aesthetics of the labels but in terms of their quality and durability. In fact, some self-adhesive and iron-on clothing labels have already come off, either with the first machine wash or for no particular reason. Normally, labels last much longer on clothes, or even don't come off at all! I have clothes that are a few years old and the labels are still in place! It's a bit of a shame to have to re-glue everything! But the packs are complete and the fact that you can have several pieces of information on the labels is really an advantage compared to other sites of the same kind. Sincerely A loyal customer
Translated reviews
Response from Petit-Fernand
Hello Laurie! Thank you for giving us your time by phone. Very nice day to you
H
Helene Beliard
Rating: 1 out of 5
Label stuck on with iron the next day they were unstuck. Sav very responsive thank you very much
Translated reviews
Response from Petit-Fernand
Hello Helene, Sorry to read this, we apologize for this incident. We have sent you an email regarding your order. Have a nice day
L
Leprêtre Leprêtre
Rating: 1 out of 5
I tried the self-adhesive labels and the iron-on labels, but after the first one, there were no more labels on my clothes. I am very disappointed. I will not be ordering again. Claudie Leprêtre
Translated reviews
Response from Petit-Fernand
Hello Claudie, We are very sorry to read this. We have just contacted you by email to help you find a solution together. Very nice day to you
G
Gemma Font
Rating: 3 out of 5
Labels fine, but shipping took a long time and no delivery forecast or tracking number was given
Translated reviews
Response from Petit-Fernand
Thank you very much for sharing your opinion with us Gemma :)
A
Anais
Rating: 1 out of 5
I didn't receive my last order... It's a pity because it's already my 3rd order and I'm very satisfied with the products.
Translated reviews
Response from Petit-Fernand
Hello Anais, We have just contacted you by email to help you quickly with the follow-up of your order. Have a nice day!
F
Fred
Rating: 3 out of 5
Some labels peeled off on 1st wash.
Translated reviews
Response from Petit-Fernand
Hello Fréderique, We have contacted you by email in order to help you quickly. We apologize for any inconvenience. Have a nice day,
K
KARINE CALCADO
Rating: 1 out of 5
I'm disappointed, I ordered from you for my daughter a few years ago and the clothing labels held very well. Now I have to remove the labels that have come off on the other clothes ....
Translated reviews
Response from Petit-Fernand
Hello Karine, Following our telephone conversation, we can confirm that we will be returning part of your order. Thank you very much for your feedback and availability.
M
Milie
Rating: 3 out of 5
I've been ordering self-adhesive labels for several times now, with a wide choice of colors and patterns allowing me to make 1 design that suits my 2 children. Very practical to use, I highly recommend it's my label around me!
Translated reviews
Response from Petit-Fernand
Thank you very much for your confidence :)
M
Minoé
Rating: 1 out of 5
Hello I'm disappointed with the product. The labels come off at the first wash, obviously my children's clothes I do not wash at 60 °, but at 30 ° short cycle and for the most part no dryer. I don't recommend your site at all.
Translated reviews
Response from Petit-Fernand
Hello Noémie, We have just contacted you by email to help you. Have a nice day!