Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Bad experience! My child's name was not centered on 20 out of 60 labels. The background of my labels was colored and there was a white line! I called the customer service and no one answered, as the departure for camp was fast approaching. Taken by time, I had to order my camp labels on the A-qui-s website and frankly, it's 1000 times better! And the quality is there. You're number 1 when it comes to sending out newsletters, but at least learn to respond to your customers.
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Response from Petit-Fernand
Hello Anita, We're very sorry to read your message, and we apologize for the delay in responding.
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Christine Millon
Rating: 1 out of 5
parcel received with a different name on the labels.....
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Response from Petit-Fernand
Hello Christine, We're sorry about this error. We confirm that the correct order will be sent within the next 48 hours. Have a nice day!
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Elisa C.
Rating: 3 out of 5
The material sold is always great, but the shipping method is bad. Every time you have to go to the post office to pick up the package because the seller is not contacted at the time of pickup.
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Response from Petit-Fernand
Good morning Elisa, we are sorry to hear about this delivery anomaly by postal services. We apologize and thank you for your understanding.
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Carole Noilhetas
Rating: 1 out of 5
I received labels for a child other than mine. I made a complaint on the site and to date there has been no response.
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Response from Petit-Fernand
Hello Carole, We apologize for the delay. We have just left you a voice message to help you as soon as possible. Have a nice day!
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Massimo M.
Rating: 1 out of 5
I received a damaged item (the water bottle). I wrote a complaint but was never contacted back. I would like at least a refund or if a replacement would be possible. Thank you
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. ? Alessio
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Ines M.
Rating: 1 out of 5
Unfortunately I couldn't try it as the labels seemed to have been thrown away between the advertising and newspapers. Very sad.
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Response from Petit-Fernand
We are sorry for this problem. Please contact our customer service with more details !
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Stéphane Rousselle
Rating: 3 out of 5
Stickers do not hold. Very disappointed
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Response from Petit-Fernand
Hello Stéphane, We're sorry to read this. We have just sent you an email to help you. Have a nice day!
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Nicole Pasturel
Rating: 3 out of 5
don't always hold up in the washing machine Too bad
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Response from Petit-Fernand
Hello Nicole , We're sorry to read this. We have just sent you an email to help you. Have a nice day!
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Anastasia P.
Rating: 1 out of 5
My order never arrived. Nobody picks up the phone no idea what is going on
Response from Petit-Fernand
Hi Anastasia, we called you back and left you the message. The delivery is up to 10 days. We invite you to wait until the 18th July for your labels to arrive.
A
Anthony Duval
Rating: 1 out of 5
We still have not received our order. We have not heard from you and / or heard back from you. We placed a large order
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Response from Petit-Fernand
Hello Anthony, We have just sent you a message to help you with the delivery of your order. Have a nice day!
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Cleo Crunelle
Rating: 1 out of 5
Alas, to date I have not received a delivery or a refund. Customer service which does not answer quickly and which proposes to me to pay again of the expenses of sending to me my commende already paid Jespère nevertheless still to receive my order to refund or my commende delivered but I doubt it strongly (order the 11/6) I will not return quickly for a new commende if no solution is offered.
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Response from Petit-Fernand
Hello Cleo, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
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Nicole R.
Rating: 1 out of 5
Didn't get the real one. I am very disappointed. Been waiting for 4 weeks.
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Response from Petit-Fernand
Hi Nicole, we're sorry about the delivery! Can you please confirm your address via the email we send to you?
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Toundassomde Konombo
Rating: 1 out of 5
Hello, I can't evaluate because I still haven't received my labels.
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Response from Petit-Fernand
Hello Tounda, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
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Giusi D.
Rating: 1 out of 5
The shipment never arrived!
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Response from Petit-Fernand
Good morning Giusi, we are sorry to hear about this anomaly is being delivered by postal services. We have contacted you to provide a solution. Have a good day ?
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Günter K.
Rating: 1 out of 5
Was never delivered
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Response from Petit-Fernand
Hello Günter . We have been trying to reach you to confirm your address. Can you please confirm your address ?
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Mrs A.
Rating: 1 out of 5
I've been waiting three weeks for my order. I have written emails and called them and nothing is happening. Really annoying
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Response from Petit-Fernand
We are sorry to hear that. Can you confirm your address with our customer service and we will resend your order ?
J
Joana Fernanda Estrada
Rating: 1 out of 5
Not received I am sorry but I have not received it yet. If you would be so kind.
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Response from Petit-Fernand
Joana, we have just sent you an email to help you quickly. Greetings :)
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Karima Eblés
Rating: 1 out of 5
I did not receive the labels in time. I had to get a refund because there was no other solution. I am very disappointed
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Response from Petit-Fernand
Hello Karima, We have sent you an email to help you with your order. Have a nice day
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Emmanuelle Bedee
Rating: 1 out of 5
Buy self-adhesive labels They come off in the first wash, a shame because they were pretty.
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Response from Petit-Fernand
Hello Emmanuelle, Sorry again about the gluing problem. We can confirm that we will be sending you back part of your order. Very nice day to you
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Tatiana G.
Rating: 1 out of 5
Three weeks without a reply from customer service .... when it is supposed to take 24/48 hours.
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Response from Petit-Fernand
Hello Tatiana, We have tried to contact you by phone and we have sent you an email to help you as soon as possible. Regards
M
Marie
Rating: 1 out of 5
Very disappointed with the product, the stickers for the pencils or pens don't really stick well, you have to tape over them, not practical, not environmentally friendly and too expensive for a product that doesn't work.
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Response from Petit-Fernand
Hello Marie, We have sent you an email to help you quickly. Have a nice day!
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Alexia Bolle
Rating: 3 out of 5
Very pretty set, lunchbox and gourd, but the gourd arrived scratched so I was a little disappointed on that score.
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Response from Petit-Fernand
Hello Alexia, We have sent you an email to help you quickly. Have a nice day!
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Jennifer G.
Rating: 3 out of 5
Very beautiful motifs. Easy to order. Perfect size for the pens. However, I'm a little disappointed that the stickers don't stick properly to the pens and I had to stick them on with sellotape so they don't come off. Too bad.
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Response from Petit-Fernand
Hello Jennifer. Following our telephone conversation, I can confirm that we will be sending you the replacement labels.
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Delia H.
Rating: 3 out of 5
Otherwise everything ok
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Response from Petit-Fernand
Thank you for your order, Delia! We are sorry if the delivery took longer than expected!
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Mrs A.
Rating: 1 out of 5
The stickers were faulty and weeks later still.no replacement
Response from Petit-Fernand
Hi Amanda , our apologies for the inconvenience ! We are surely sending you over the replacement !
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Angela C.
Rating: 1 out of 5
I'm sorry I would give you 0 zero the package results delivered instead I got nothing there was the phone number why you did not call me for delivery since it was a small package What happened to my labels ?n* order 300090846 paid 9 euros? But how do you work? Never to be repeated I will point this out to everyone I know Goodbye
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Response from Petit-Fernand
We are sorry to hear about this non-delivery by the postal services. I have taken steps to contact you to find a solution about it. Good day Alessio
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Sb
Rating: 3 out of 5
The site is perfect for the labels, but for the bottles, the material they are made of breaks too easily. I recently ordered a gourd for my son.
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Response from Petit-Fernand
Hello Séverine, As agreed on the phone, we will send you a new gourd within the next 48 hours. Very nice day to you, and sorry again for this quality problem.
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Anais
Rating: 1 out of 5
I'm very disappointed with the iron-on clothing labels because in the first wash all the labels came off. I followed the instructions to the letter and they didn't stick. It's not the first time I've ordered from you.
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Response from Petit-Fernand
Hello Anais, We have just sent you an email to help you with your latest order. Have a nice day!
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Nath
Rating: 3 out of 5
The labels I received are very pretty. I ordered labels that stick directly onto clothes, to pack my child's suitcase for a week's school trip. When I got back, almost none of the labels had stuck (they hadn't been washed in the meantime). I'm puzzled, as I've been using these labels for a few years without any particular problems.
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Response from Petit-Fernand
Thank you for your phone call. I can confirm that we will send them back to you within the next 48 hours. A very nice day to you and thank you again for your confidence.
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Aurelie Simon
Rating: 1 out of 5
My order never arrived, made 1 month ago my daughter leaves in 2 days and they don't care,....
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Response from Petit-Fernand
Hello Aurélie, We are very sorry about this delivery problem with our carrier. We hope your order will arrive very soon this time. Good day to you
A
Ariadna Sunyer I Blasi
Rating: 1 out of 5
I HAVE NOT RECEIVED MY ORDER, I HAVE MADE A CLAIM AND, IN THE SECOND DELIVERY, THE ORDER HAS NOT ARRIVED. I EXPECT A REFUND.
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Response from Petit-Fernand
Hi Ariadna, We confirm that your order has been returned. We apologize again for this delivery problem. Regards
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Sandy Faye
Rating: 1 out of 5
1st wash, all the labels came off, regardless of the backing material. And of course they don't stick anymore. I followed your instructions and my labels were holding very well before washing. I'm very disappointed and angry
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Response from Petit-Fernand
Hi Sandy, We have just contacted you by email to help you with your latest order. Have a nice day!
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Janina P.
Rating: 1 out of 5
I am rather disappointed. The examples showed the stickers on pens. I then ordered 40 of them. Unfortunately, the stickers are much too big for normal thicker pens. I made a complaint. But never received a reply. What a shame!
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Response from Petit-Fernand
We have emailed you to find out more. Can you please reply with more details so we can find out what the problem is.
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Maite Siria
Rating: 1 out of 5
I did not receive the stickers for my baby's baptism.......!!!Never again .....aun I am waiting for my refund!!!!
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Response from Petit-Fernand
Good morning Mayte, We have just sent you an email to help you. I am waiting for your response, Regards
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Stefanie B.
Rating: 3 out of 5
The stickers are great, super practical and sorted in the booklet. The creation was also done quickly, the designs are great. Unfortunately, I had to wait 1.5 weeks for my order. The support was friendly and fast
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Response from Petit-Fernand
Hello Stefanie, thank you for your review! We regret the waiting time. Unfortunately, this is the time frame set by the post office and we cannot influence this. We offer express delivery as an option if you wish.
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Sarah Bardani
Rating: 1 out of 5
Never received m outrageous order
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Response from Petit-Fernand
Hello Sarah, We are very sorry about this delivery problem. I have just sent you an email to help you as soon as possible. Have a nice day!
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Ciavarella E.
Rating: 3 out of 5
Very nice labels, too bad that on the first wash half came off.
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Response from Petit-Fernand
Good morning Elena, we are sorry to hear that your order did not meet your expectations. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have emailed you to find out more. Have a good day ?
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Christelle Bernard
Rating: 3 out of 5
Bag and shoe labels don't stick for long (1 day)
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Response from Petit-Fernand
Hello Christelle, I'm sorry to read this. I've just contacted you to find a solution together. Have a nice day Alessio
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Fabienne
Rating: 3 out of 5
Hello, I was surprised by the plasticized aspect of the labels, I hope it's not too uncomfortable on the little ones' necks... Otherwise, very pretty color and pattern.
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Response from Petit-Fernand
We are sorry to hear that you are not entirely satisfied with your order. In any case, we will take into account your suggestion, for which we thank you, as we do with all our customers' suggestions in order to improve our services and the quality of our products as much as possible, as well as their full satisfaction. Have a nice day!
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Sal C.
Rating: 1 out of 5
Did not receive item
Response from Petit-Fernand
Hi Sal, following our conversation over the phone we are going to resend you labels again to the same address. We hope you will receive them soon!
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