The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Thomas S.
Rating: 4 out of 5
Our signage package contained small signs with someone else's name. Otherwise everything was ok.
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Response from Petit-Fernand
Hello Thomas, we are sorry to hear that you have received labels with a different name in your order. We have contacted you to suggest a solution. Have a nice day. Elise, EsIstMeins
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Chrissi S.
Rating: 4 out of 5
Good quality, fast delivery, fair price
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Response from Petit-Fernand
Thank you very much for your kind review :) We wish you a nice day. Elise, EsIstMeins
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Amandine
Rating: 4 out of 5
Very pretty and aesthetic, but there's no difference between textile and object labels, so I hope it holds on clothes.
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Response from Petit-Fernand
Hello! Only the type of glue changes on the self-adhesive clothing and object labels. Both fit on their dedicated backing! Have a nice day? Luce C-MonEtiquette
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María
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning Maria, We will contact you this morning to help you. Good morning, Camille Petit-Fernand
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J.K.
Rating: 4 out of 5
Fast delivery, simple product design. More flexible offer sets could be possible for us. Purchasing, ordering is easy, personalized printing takes a few days, but comparatively fast.
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Response from Petit-Fernand
Hello Julia, thank you for your order and your review. I have just contacted you to find out which more flexible offer sets you would like to find at EsIstMeins. This could help us to suggest even more products. We wish the little ones a good start to the new school year. ?? Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
Iron-on label that won't wash off! Shame on you for making us pay so much for this when we respected the protocol! I don't recommend it at all. Money down the drain.
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Response from Petit-Fernand
Hello, we're sorry you're not entirely satisfied with our products. I will contact you in the morning to find out what the problem is and to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Haloua
Rating: 4 out of 5
Items as described
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Response from Petit-Fernand
Hello, following our telephone conversation, your defective labels will be reproduced within 48 hours and delivered as soon as possible! Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
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Gelsomina C.
Rating: 1 out of 5
Never received thanks
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Response from Petit-Fernand
Good morning Gelsomina, we are sorry for the shipping anomaly by the postal service. On 3/08 we provided a resend, your order should arrive soon. Please do not hesitate to contact us with any questions at [email protected] Alessio, Petit-Fernand
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Invité
Rating: 4 out of 5
Self-adhesive clothing labels are great! Some of the thermo-adhesive ones, on the other hand, didn't hold up in the first wash...but maybe we hadn't applied them correctly!
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Ana Gonzalez Garcia
Rating: 1 out of 5
Well it is my first order and since July 20 I still have not received it ... they gave me until August 3 and supposedly that day I'm not going to my house and leave it in my mailbox but never arrived or no one called me ... it's a shame that in the first order this happens ....
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Response from Petit-Fernand
Good afternoon Ana, We are sorry for this delivery anomaly by the post office. We have resent your order. Good day, Camille
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Imane
Rating: 1 out of 5
I bought a personalized water bottle. The label with my child's name came off and the stopper broke even though it had been used very few times. I don't recommend it at all!
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Response from Petit-Fernand
Hello. We are sorry that our products do not give you complete satisfaction. It is abnormal that it presents this type of anomaly. Please contact us at [email protected] or 05 19 88 01 72 so that we can find a satisfactory solution for you. We're here to help! Luce C-MonEtiquette
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Meunier
Rating: 4 out of 5
The labels sometimes peel off after several washes, but this is only occasional, and it's ultra-quick to put on clothes.
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Lilo
Rating: 4 out of 5
Very good team response to a manufacturing defect
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Fanny I.
Rating: 4 out of 5
Very intuitive site and fast shipping. Quality labels. A little disappointed with the labels ordered with a floral background (small purple flowers). In fact, once the label is peeled off its sheet, the flowers are barely visible (floral print is largely present on the self-adhesive sheet, whereas we would have preferred to see it on the label itself).
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Su
Rating: 1 out of 5
It did not arrive at the right time. It took over a month and I had to order it a second time. I will not request your services again. This is the third time this has happened to me.
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Response from Petit-Fernand
Good morning Susana, We sincerely regret this delivery anomaly on the part of Correos. However, we hope that our products meet your expectations. Good day, Camille Petit-Fernand
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Minik Kelebek
Rating: 4 out of 5
Fast delivery, nice stickers but it's a shame there aren't more designs to choose from, decent quality but will have to wait and see.
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Dilek Oksuz
Rating: 1 out of 5
I still haven't received my order....
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Emmanuelle De Martinique
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Angélique
Rating: 4 out of 5
Fast and beautiful rendering
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Invité
Rating: 4 out of 5
Good, this is the third time I've bought labels for my children's school supplies. The fact that I can create my own designs is what makes it more interesting.
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Response from Petit-Fernand
Good morning, Thank you very much for your message ! Hello, Camille Petit-Fernand
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Stéphanie Nunès
Rating: 4 out of 5
Pleasant site navigation, wide choice of products and fast delivery. One downside: I received too many e-mails following my order.
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Mel
Rating: 4 out of 5
I've just received the labels, they're super cute and conform to my personalization, we'll have to see how they stand up to washing.
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Hedley4Mum
Rating: 1 out of 5
I can only give 1 star as i still have not received my order. I contacted your team and got an standard response to say it had been shipped. Its been nearly 2 months since i paid for my order. Very dissapointed as i have used 3 other times in past will have to go elswhere from now on.
Response from Petit-Fernand
We are very sorry to hear that the post lost your order in the transit and the labels didn't arrive as a result. Unfortunately for us, we could not influence the Royal Mail services. We offered you a new shipment on our cost and the labels were shipped 24 hours after you contacted us. We hope the envelope will arrive promptly! Please, let us know if there is anything else we can do for you. Kind regards, Stacy
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Invité
Rating: 4 out of 5
Very pretty labels and fast
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Invité
Rating: 1 out of 5
very bad, the product did not arrive
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Response from Petit-Fernand
Good afternoon, We are sorry for this anomaly, we will contact you to help you. Hello, Camille Petit-Fernand
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Invité
Rating: 4 out of 5
Fast shipping, good quality
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Response from Petit-Fernand
Thank you for ordering from us and for your review. We wish you a nice day. ?? Elise, ItIsMine
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EVA CRISTINA GONZALEZ MONTERO
Rating: 1 out of 5
To date, no one has contacted me to solve the problems with my shipment.
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Response from Petit-Fernand
Good morning, We will be contacting you today to help you. Good morning, Camille Petit-Fernand
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Vanessa L.
Rating: 1 out of 5
Still haven't received my order
Response from Petit-Fernand
Hello Vanessa, we are very sorry to hear you have not received your order yet! We have sent you an email so we can find a solution together. Kind regards, Jessica
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Judicaëlle Baskens
Rating: 4 out of 5
A little too wide for the long ones, but otherwise great.
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Costantino S.
Rating: 4 out of 5
The company is doing well. Slightly less shipping by post (attempted one delivery and left in stock )
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Winny
Rating: 4 out of 5
Labels for my princess's entry into CM2. Impeccable. Just as described. Pretty, shiny, colorful. My daughter is a fan. Can't wait to go back to school!
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Delphine LATOUR
Rating: 4 out of 5
Very good products and fast delivery (I ordered stickers and personalized bags). I only gave them 4 stars because my last order arrived a little wrinkled, so some stickers were damaged and wrinkled, but that happens.
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Cecilia Huerta
Rating: 1 out of 5
I did not receive my order, it was my fourth order and I was very satisfied so far with the quality and design of the labels. But I wrote to customer service to say that I have not received the order I placed on 11/07 I receive a satisfaction survey with this message: Merci encore de nous avoir contactés! N'hésitez pas à nous donner votre avis ci-dessous. That is to say that it is either an automatic message and no one reads the messages or they have very bad customer service. On 07/13 I received the last message from petit fernand saying that my order had been shipped. When tracking it says order delivered, but it never arrived to my mailbox or to my door.
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Response from Petit-Fernand
Good morning Cecilia, We will contact you today to help you. Good morning, Camille Petit-Fernand
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Charlene
Rating: 4 out of 5
1st order and I am very satisfied and the labels are very beautiful and look good on the objects for the start of primary school.
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Response from Petit-Fernand
Thank you so much for trusting us! Lovely day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
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Laura
Rating: 4 out of 5
Nice designs, and labels that match the visual on the site. But compared with my last order, the paper is of poorer quality, peeling less easily and tearing even when the labels come off. It's a shame.
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MARIA SOLER
Rating: 4 out of 5
I really like the labels but this time instead of each individual pack with the name of each girl, there were two in the same pack and I had to remove the staples to distribute each label to the corresponding girl.
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Claire Fady
Rating: 4 out of 5
Found spare part for children's water bottle: replace broken cap!
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MF
Rating: 4 out of 5
The new iron-on labels are much nicer and more practical than the first ones. To be continued in use and after several washes.
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