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I
Rating: 4 out of 5
Very good transaction
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 922 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersI
Rating: 4 out of 5
Oh top for marking my kids' school supplies
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C
Rating: 4 out of 5
Perfect??
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?
Rating: 1 out of 5
I paid for the order but did not receive it
Response from Petit-Fernand
Hello Anna, i am sorry to hear you haven't received your order yet! I have sent you an email so we can find a solution together. Kind regards, Jessica, Petit-Fernand
M
Rating: 1 out of 5
We have not received our order
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your labels. I will contact you this morning to discuss a solution. We apologize for this delivery anomaly on the part of the postal service. Have a nice day? Luce C-MonEtiquette
I
Rating: 1 out of 5
I have not received an order to date and have not received an answer to my inquiries!!!
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Response from Petit-Fernand
Hello Maria, we have actually had IT problems with your freenet.de email address and our team has been working on it for a few days. This morning we tried to write you an email to find a solution regarding your order. We look forward to hearing back from you. Have a nice day. Elise, EsIstMeins
M
Rating: 4 out of 5
I've been taken care of, delivered very quickly and I'm always satisfied. The only downside, hence the 4 stars, is the payment methods, not at all practical not being able to pay by credit card.
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C
Rating: 1 out of 5
I never received my order and there is no way to contact them and I am very disappointed.
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Response from Petit-Fernand
Good morning Cristina, We will contact you this afternoon to help you. Good morning, Camille Petit-Fernand
L
Rating: 4 out of 5
High-quality labels, but slightly difficult to remove for use on object
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M
Rating: 4 out of 5
I'm used to ordering my daughter's labels from this site and I'm always delighted. The only downside is the price increase. Last year I got more labels for less, but now I'll probably have to recommend it during the year, which is a shame.
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S
Rating: 4 out of 5
As far as labels are concerned, there's a wide choice and you can really do what you want. The children's bottles are top-notch and I love the stopper system. As for the adult bottles, I find that there's less image. I've found mine and it's essential.
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N
Rating: 4 out of 5
I have used other years and I am happy with the product.
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A
Rating: 1 out of 5
Customs fees much too high for a France - Reunion. I was counted as coming from abroad!
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Response from Petit-Fernand
Hello. We're very sorry that you've been charged an additional fee, but this shouldn't be the case. I will contact you this morning to propose solutions. Have a nice day? Luce C-MonEtiquette
I
Rating: 1 out of 5
Order not received even though I placed it on July 17... Very disappointed
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your labels. I will contact you this morning to discuss a solution. We apologize for this delivery anomaly on the part of the postal service. Have a nice day? Luce C-MonEtiquette
P
Rating: 4 out of 5
Great products, great customer service. Fast delivery. I just have a problem with the last two bottles: the colored caps don't close properly compared to the black caps on my grandfather's first bottle, so the bags are full of water.
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L
Rating: 4 out of 5
Every year I order back-to-school labels. The site is very well designed, my daughter chooses the background and the writing herself, and you can see the result immediately, so I'm never disappointed. It's just a shame that from one year to the next the password is reset as if you were a new customer...
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I
Rating: 4 out of 5
Order correct and on time
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Response from Petit-Fernand
Good morning, thank you very much for sharing your opinion.? We hope to see you again soon! ?? Good day Alessio, Petit-Fernand
N
Rating: 1 out of 5
Unfortunately, my order never arrived.
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Response from Petit-Fernand
Hello Nina, We are very sorry that you have not received your order. We have sent you an email to suggest a solution. We look forward to hearing from you. We wish you a nice day. Elise, EsIstMeins
M
Rating: 4 out of 5
Speed of receipt. The labels looked just like they did on my screen. And we had enough labels to mark everything... Reasonable price. Nothing to complain about.
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B
Rating: 4 out of 5
I want to comment that the order finally came to me the last day that you indicated that I could get it to the post office, almost 12 days after the order was placed. I thought it was not going to arrive and that is why I contacted you. I was very reassured by your prompt response and you told me that if it did not arrive you would find a solution. Thank you for your attention.
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Response from Petit-Fernand
Good morning Barbara, Thank you very much for your message. We are sorry to hear that the post office took so long to deliver your order. We are here to help you ! Good morning, Camille Petit-Fernand
I
Rating: 4 out of 5
ease of consultation and choice
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C
Rating: 1 out of 5
Unfortunately, the labels I ordered arrived wrong and I could not even reorder them because they would have arrived too late.
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Response from Petit-Fernand
Good morning Anna, we apologize for this error. We have refunded your order as per your request. We remain available and wish you a good day. Alessio, Petit-Fernand
C
Rating: 4 out of 5
Great labels! However, for an order involving several children, it would be more practical to make a booklet for each child. In our order, the labels for 3 children were mixed up in 2 booklets, which wasn't very practical.
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K
Rating: 4 out of 5
Super easy order, shipping confirmation unfortunately not up to date and not easy to track. Otherwise everything was ok.
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Response from Petit-Fernand
Thank you for your review. We are sorry that the postal service is taking a while to deliver your order. However, we hope you like the labels. Have a nice day, Elise, EsIstMeins
I
Rating: 4 out of 5
Parcel received quickly I took stickers and Thermocollante, for my daughter's clothes. I haven't tried them yet, I'm waiting for the new school year. But it looks like good quality. I've seen practically nothing but good reviews, which is what convinced me, and it's not expensive at all.
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S
Rating: 4 out of 5
Good experience because it was not difficult for me to consult, choose and order the labels for my children. When I had a payment problem, I contacted your services and they were very reactive, which is very much appreciated.
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S
Rating: 4 out of 5
I have not received my order. It's been a few weeks since it should have arrived and I haven't heard anything about it.... I have tried to contact you but I don't see how to do it :( - I repeat my opinion. The order did not arrive but they contacted me. They sent me the same order again without paying again and this time it did arrive. The customer service, very good.
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Response from Petit-Fernand
Good afternoon Sonsoles, We will contact you this afternoon to help you. Best regards, Camille
A
Rating: 4 out of 5
First order made C-monetiquette. Fast delivery and before the estimated time. It arrives in a booklet with the sections clearly separated, which is very practical and avoids losing any. The labels seem to be of good quality, to be seen over time. The only downside, which is more of a recommendation, is the need for foot labels that distinguish between left and right feet, which are not available in the kindergarten pack I bought.
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H
Rating: 1 out of 5
Order not received, several mail sent to customer service nothing was done !!!
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Response from Petit-Fernand
Hello, following our telephone conversation, I can confirm that your order has gone back into production and will be dispatched within 48 hours. Please accept our apologies for this postal delivery anomaly. We're here to help! Have a nice day? Luce C-MonEtiquette
A
Rating: 1 out of 5
I placed an order on July 19 and they tell me that I will not receive it until August 1. They were labels for a trip and now I no longer need them. I will not buy again for sure, as they do not meet the delivery deadlines.
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Response from Petit-Fernand
Good afternoon Ana, We sent you an email to help you. Hello, Camille
F
Rating: 1 out of 5
the product never arrived and i paid in advance. second year that happens i will not buy again
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this shipping anomaly by the postal service. We have refunded your order as per your request. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
L
Rating: 1 out of 5
Never any response after-sales service order error several emails left without any return! Very disappointed!
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Response from Petit-Fernand
Hi Laetitia, I'm sorry you didn't receive the right lunchbox. I've just seen that our emails couldn't be delivered to your mailbox. I will contact you by phone this morning to discuss a solution directly with you. I apologize for this technical problem. Have a nice day? The C-MonEtiquette team
A
Rating: 4 out of 5
More orders placed is always all positive! Wide choice of customization, bright colors and reliability in order handling.
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Response from Petit-Fernand
Good morning Antonia, we are glad you are satisfied with our products.?? We hope to see you back on our site soon!? Alessio, Petit-Fernand
C
Rating: 1 out of 5
I haven't received my order and I still haven't heard back from customer service. Order placed 12 days ago.
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Response from Petit-Fernand
Hello, we're sorry to see that you still haven't received your order. As you should have received it yesterday at the latest, I'll be contacting you this morning to discuss how we can help. We're here to help! Have a nice day? Luce C-MonEtiquette
V
Rating: 4 out of 5
Lots of choice, fast shipping and matching the order on the website.
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F
Rating: 4 out of 5
I had problems with my order and asked for clarification via email. They responded right away and sent the product back to me free of charge. Honest is not for everyone!
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Response from Petit-Fernand
Dear Federica, we thank you for sharing your experience.? See you soon and have a nice day!?! Alessio, Petit-Fernand
S
Rating: 4 out of 5
I have ordered from you several times and have always been satisfied with how well your stickers stick to everything. Whether clothing or objects, it does what it promises. Really great.
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Response from Petit-Fernand
Hello, thank you very much for this great review. Have a nice day. Elise, EsIstMeins
I
Rating: 4 out of 5
Easy to stick and practical for a first school year. Wide choice of label designs.
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C
Rating: 4 out of 5
The labels are very good, useful and of good quality. The transport maybe a little slow but good, all correct.
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Response from Petit-Fernand
Hello Cristina, Thank you very much for your message? Camille Petit-Fernand
L
Rating: 4 out of 5
Order received with labels that were not ours, so for the 1st time I checked my order. We usually get one booklet per child, so by first name, but here it's all in the same booklet. I didn't like that as far as organization was concerned. This is the 1st time in 6 years that I've ordered.
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