Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 826 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1 and 4 stars

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Sophie Giordanengo
Rating: 4 out of 5
Great product, fast shipping but still a bit expensive
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Mathe
Rating: 4 out of 5
I am satisfied, thank you. The labels are very strong, I recommend them.
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Invité
Rating: 1 out of 5
It's twice now that I haven't received my order and no one is helping you apart from telling you to go and see your horrible neighbors!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Mathilde
Rating: 1 out of 5
I still haven't received my order. In addition, I have contacted the service 3 times both by email and via Instagram and I still have no answer.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Rose Lehmann
Rating: 4 out of 5
Delivery a little long
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Lucie Ferrier
Rating: 4 out of 5
I've been buying labels for years and never get any discounts. On the day I ordered, the code zen23 didn't work even though it was the last day. But otherwise the labels are very beautiful and practical. The kids stick them themselves on their clothes and objects.
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Valerie Bondanelli
Rating: 4 out of 5
Quality, price, colors, choice, pattern all very good. Just a little long lead time
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Laurence Gamard
Rating: 4 out of 5
clear and practical website, easy ordering, fast shipping RAS
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Clare
Rating: 1 out of 5
My order never actually arrived dispite been told it was dispatch 2 august
Response from Petit-Fernand
Dear Clare, we are very sorry to hear that the post lost your order. Please, contact our customer service for the suitable for you solution. We are here to help you! Kind regards, Stacy
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Emilie Ta
Rating: 1 out of 5
Labels not received, but following my call I had the refund. however I had to manage to note the first name and surname of my son on all his belongings before his summer camp.
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Response from Petit-Fernand
Hello. We are very sorry about this delivery anomaly and we regret that we could not help you in any other way. Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
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Pascaline Lebreton
Rating: 4 out of 5
Very good experience I recommend
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Adélie Lecerf
Rating: 4 out of 5
Product under test Fast delivery Iron-on labels more resistant than self-adhesive ones
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Davy “.
Rating: 1 out of 5
Unfortunately, I can't share the experience of fast delivery that I had a day ago. I ordered on 02.08. and to date no order has arrived. What a pity.
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Response from Petit-Fernand
problem with the post has not arrived. Standard delivery can take up to 10 working days. If you ordered on August 2 and the labels were sent on August 4, delivery could still take place this week. We can give you more information if you contact our customer service and quote your order number. We are happy to help you!
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Mirella
Rating: 1 out of 5
I have not received my order and they send me a message that it has arrived and it should have arrived from the 26th to the 31st and nothing at all.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of the Post Office. We will contact you this morning to help you. Hello, Camille Petit-Fernand
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Johanna F
Rating: 4 out of 5
I'm pleasantly surprised, it's really great.
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Impact Nv Desimio
Rating: 1 out of 5
Nothing received more response g had to recommend elsewhere!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Fast, secure ordering
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Sabrina
Rating: 1 out of 5
I'm still waiting for my labels!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Lidia Fdz
Rating: 4 out of 5
The labels are super useful because you can have the name of your child printed on the clothes without the need for permanent pens on clothes... Selecting the white name on navy blue or red background is a bit blurry, I recommend choosing other background colors and strong colors for the name of the small because, although you can read the name, the color has faded when I got the labels home.
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A. W.
Rating: 4 out of 5
It's great that you can design the stickers differently together with your child. The ones from two years ago still stick firmly to the drinking bottle and lunch box despite washing up and dishwashers. The labels on the clothes also hold and are still easy to read. Great school set. Just a note, more of the very small labels for pens would be good, we couldn't quite manage it for colored and felt-tip pens and a few as replacements would also be good ...
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Response from Petit-Fernand
Hello, thank you very much for your purchase and your review. We are glad that the labels are still sticking so well after two years, that's great. We will also pass on your comment to the team. Have a nice day. ?? Elise, EsIstMeins
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Eli Espada Heredia
Rating: 1 out of 5
Order has not arrived after 17 days
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
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Rocio
Rating: 1 out of 5
I have not received it yet
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Response from Petit-Fernand
Good morning Rocio, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
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Emma Ricci
Rating: 1 out of 5
The quality is really not top Not only that, but I've ordered twice now and each time the packaging is completely destroyed. I'm going to stop using this brand.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I will contact you in the morning to discuss the matter. We remain available to help you? Luce C-MonEtiquette
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Katja S.
Rating: 1 out of 5
Ordered on 31.07.23. Still not delivered by 11.08.23 (today). Very disappointed. School already 1. week around. Never again!!!!!
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Response from Petit-Fernand
Once again, we are sorry that the post office has lost your order. We can assure you that we sent the labels from our side and we could not influence the post office. We have refunded your order in full and hope that you will give us another chance in the future.
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Ana Moreno
Rating: 1 out of 5
I have not received my order since the beginning of July, they sent it to me and it has not arrived yet I would like to ask for my money back.
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that you have not yet received your order. The second shipment we have sent you should arrive this week. Please let us know if the post office is late so that we can help you as soon as possible. Hello, Camille Petit-Fernand
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Mariana Morales
Rating: 1 out of 5
This is the second time I have ordered and it still has not arrived. I never have problems with the packages. I think this company is not serious.
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Response from Petit-Fernand
Good afternoon Mariana, We are sorry for this delivery anomaly. We have just sent you an email to give you more information. Good day, Camille Petit-Fernand
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Faustine Leforestier
Rating: 4 out of 5
Satisfied with the speed of shipment. The quality of the products. And the stickers offered in the parcel, the children were delighted.
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Sylvana K.
Rating: 4 out of 5
The adhesives are great. They hold extremely well and look cute. What I didn't like so much this time. I ordered for two different children and both were in the same booklet. This makes it difficult to give as a gift.
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Response from Petit-Fernand
Hello, thank you for your order and your comment. In fact, the labels are sent in a single booklet for environmental reasons. However, you can still indicate in your order that you would like to make a gift, and in this case we can exceptionally prepare two separate booklets, or you also have the option of making two different orders. However, we are very pleased that you like our labels. Have a nice day. ?? Elise, EsIstMeins
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Johanna
Rating: 4 out of 5
I often order from the site because there is a wide choice both in the ranges offered (self-adhesive labels, thermo., objects, water bottles...) and in styles (colors, sizes, shapes, designs...) The prices are interesting knowing that there are often promotional codes on interesting dates (back to school, Christmas, Easter...) Delivery is more or less rapid The quality is excellent
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Sophie
Rating: 4 out of 5
Delivery on time, cheaper than other sites. The last labels I ordered were a darker color than they actually were, but they do the job!
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Alexander Fernandez
Rating: 1 out of 5
Good afternoon I placed an order for 2 combos for each girl and I only received one of each I am replying so late because I live in Venezuela and I had not received the order until 7/8 and I realize that it is incomplete.
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Response from Petit-Fernand
Good morning, We apologize for this error. We will contact you today to help you. Good morning, Camille Petit-Fernand
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N. H.
Rating: 4 out of 5
Very nice name stickers
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Response from Petit-Fernand
Thank you for this review. ? We wish you a nice day. Elise, ItIsMine
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Emilie A
Rating: 4 out of 5
Satisfied with purchase. Delivery time a little long. Can be inconvenient for people who have not anticipated their order sufficiently.
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Cinzia
Rating: 4 out of 5
Satisfied with the product received (custom labels) Only observation, is that it is not very clear that if you do not credit the site, you can not track the shipment. Otherwise very good experience
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Sandra S.
Rating: 1 out of 5
With my first order everything went great, price/performance was right. 2nd order, supposedly delivered but I haven't received it, I only ever get a status reply, it's not even in the system, I only have the confirmation by email with the order number where I could see the status delivered, but that's not true and as I said customer service sends a standard reply straight away which I can't do anything with?
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Response from Petit-Fernand
Hello Sandra, we are sorry that you had a bad experience with us. Unfortunately, since you did not provide an order number or email address in this review, we are unable to locate you. You can reply to the email we sent you so we can offer you a solution. We wish you a nice day. Elise, EsIstMeins
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Christelle Ros
Rating: 4 out of 5
Very good product but very long delivery
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Lindsay Beurret
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Lorène Grange
Rating: 1 out of 5
I've already bought clothes labels, they're great and hold up well. However, I bought labels to put on school supplies (felt-tip pens, etc.) and I'm disappointed because the labels peel off.
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I will contact you in the morning to discuss a solution. We are always available to help you. Have a nice day? Luce C-MonEtiquette
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Laure
Rating: 4 out of 5
Practical, well-made.
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Fadime K.
Rating: 1 out of 5
I placed an order on 30.07.23. I then received a shipping confirmation on 01.08.2023 that the goods had been dispatched. The following note was on my profile: You will receive the order between August 4 and August 9. In my opinion, it takes far too long, but fine. Unfortunately, nothing arrived today (09.08.23) and yesterday was my daughter's first day at school. I firmly assumed that the goods would be delivered today. So now I have to label everything today. If I had known this earlier, I would have opted for another company that delivers faster and that I can rely on. Because when I asked 3 days ago, all I got was general information about shipping. What a pity. Please contact me, as it is possible that the goods have been lost.
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Response from Petit-Fernand
Hello Fadime, We are sorry that you have not yet received your order. Your order was sent on Tuesday, August 01 as a standard letterbox delivery without tracking. The latest day of receipt is Monday, August 14. We have contacted you this morning. We wish you a good day. Elise, EsIstMeins