English 
I
Rating: 4 out of 5
Great labels. Delivery took over 2 weeks.
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 911 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Very pretty gourd, well decorated. Only downside: the cap is very difficult to open. 2 days of use and my daughter broke the cap trying to open it.
Translated reviews
I
Rating: 4 out of 5
Discounts after several orders would be welcome. Otherwise all is well
Translated reviews
F
Rating: 1 out of 5
Water bottle cap broke after 2 days
Translated reviews
Response from Petit-Fernand
Good morning, we have sent you a private message to resolve this unfortunate inconvenience. Good day Alessio, Petit-Fernand
I
Rating: 4 out of 5
The site is clear
Translated reviews
I
Rating: 1 out of 5
Very badly cut labels I'm very disappointed
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We have contacted you privately to find a solution to this problem. Have a nice day Alessio C-MonEtiquette
V
Rating: 4 out of 5
I've been using these products for 2 years now and have had no problems. The self-adhesive clothing labels are very practical.
Translated reviews
A
Rating: 4 out of 5
top products,easy to use and very durable over time
Translated reviews
J
Rating: 1 out of 5
They never arrived
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution. Good day Alessio
S
Rating: 4 out of 5
Beautifully presented in its little booklet. Top-quality adhesive and top-quality paper.
Translated reviews
I
Rating: 1 out of 5
Quality problems
Translated reviews
Response from Petit-Fernand
Hello Anne, we've left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
B
Rating: 4 out of 5
Perfect match, fast service
Translated reviews
C
Rating: 1 out of 5
Unfortunately, I did not receive the order
Translated reviews
Response from Petit-Fernand
Good morning Chiara, we are sorry to learn of this anomaly on the shipment. We have taken steps to send you an email to resolve the issue. Have a good day. Alessio
J
Rating: 1 out of 5
I received tiny labels on which it was not possible to describe, so they had nothing to do with the product I was looking for.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry for this misunderstanding. As you can see in our product sheet, our labels are fully customizable on the website. I have sent you an email to propose a solution. Have a nice day Alessio
I
Rating: 4 out of 5
This experience has been a great help to me because I have been able to develop my imagination with labels and this has been a great help to me.
Translated reviews
I
Rating: 4 out of 5
The speed of delivery is always appreciated. The wrong Spanish label was inserted in the leaflet instead of a label.
Translated reviews
J
Rating: 4 out of 5
Top labels??
Translated reviews
I
Rating: 4 out of 5
Order received but with printing errors, complaint made, I quickly received new labels in line with expectations.
Translated reviews
I
Rating: 4 out of 5
The site is very easy to access. The shipment was very fast. Now to see in time if it holds well the clothes. Thank you very much
Translated reviews
Y
Rating: 4 out of 5
Good workmanship and fast delivery time for the labels. I think the price is a bit high for iron-on labels.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. We offer a discount based on the quantity :)
I
Rating: 1 out of 5
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
T
Rating: 1 out of 5
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
Translated reviews
Response from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
J
Rating: 4 out of 5
Fast shipping, quality products (gourds in different sizes) and durability too (clothing labels used for years).
Translated reviews
C
Rating: 4 out of 5
It was my very 1st order, everything is perfect, work and delivery respected! I recommend this company!
Translated reviews
J
Rating: 4 out of 5
Fast and careful shipping, possibility to choose your motif, writing color
Translated reviews
C
Rating: 1 out of 5
I was expecting a screen-printed image
Translated reviews
Response from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
S
Rating: 1 out of 5
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
Translated reviews
Response from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
W
Rating: 4 out of 5
Attentive and responsive service
Translated reviews
I
Rating: 4 out of 5
From ordering to delivery, everything went very smoothly. The item is also very easy to handle.
Translated reviews
Response from Petit-Fernand
Thank you very much for your review! We are delighted that you enjoyed everything!
M
Rating: 4 out of 5
Very happy with my order, the little Easter bags were a hit with my grandchildren. Fast delivery? Bravo
Translated reviews
N
Rating: 4 out of 5
The product itself was great, but the accents on the name and text were missing. Fast delivery
Translated reviews
F
Rating: 4 out of 5
All very functional, only improvement to be made is in the delivery time; in fact, the last order took more than a week to be delivered (from the date of order entry). Otherwise perfect product, as always!
Translated reviews
C
Rating: 1 out of 5
Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!
Response from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
I
Rating: 1 out of 5
Ordered labels 27/3 and still not received
Response from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy
C
Rating: 4 out of 5
Good experience even if one of the labels on the batch ordered is not of good quality (as if the ink had run off without having time to dry). I'd still give it 4/5, as it only concerns one label out of the whole lot.
Translated reviews
E
Rating: 4 out of 5
Fast delivery, very pretty, just a little difficult to peel off. Shame not to be able to personalize the color labels.
Translated reviews
I
Rating: 1 out of 5
Never received order
Response from Petit-Fernand
We are very sorry to hear that the postal services failed the reception. We can offer you to resend or refund the order. Please, see our email for more information. Kind regards, Stacy
I
Rating: 1 out of 5
Deceived on dates and customer services ha nothing done so commender elsewhere
Translated reviews
Response from Petit-Fernand
Hello Denis, unfortunately if you make a mistake in the choice of illustrations or content for your labels, we can't change them once the order has been sent. Good day, Sandra C-MonEtiquette
S
Rating: 4 out of 5
Easy to order. Quick order arrival. Great designs for kids to choose from. Reasonable prices.
Translated reviews
M
Rating: 4 out of 5
Small problem solved in a short time. Nice recovery!
Translated reviews