Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Good morning Laura, We are sorry to hear you are not satisfied with our products. Please do not hesitate to contact us at [email protected] if you have any concerns or questions. Good day Alessio
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Lea Tessier
Rating: 1 out of 5
From theft 3 weeks still nothing received my daughter leaves for camp in 2 weeks. When I go to the website to log in it tells me I don't exist. But I've been debited.
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Response from Petit-Fernand
Hello Lea, we're sorry that La Poste has not yet delivered your parcel. We have just contacted you by email in order to help you. Camille C-Mon Etiquette
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Claude Et Carla Mendes
Rating: 1 out of 5
The order was delayed and an e-mail was sent too late to give notice, which meant that another solution had to be found very quickly. In addition, the order was delayed and sent by green post, which is inconceivable. Because of all this, I couldn't find a solution to order labels elsewhere in time for my daughter's departure.
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Response from Petit-Fernand
Hello Claude, we're sorry for the delay due to a technical fault. Good day, Sandra C-MonEtiquette
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Mallo
Rating: 1 out of 5
I have always ordered these labels, I order 1.06.23 48h delivery ... I did not get my labels on time. I called the customer service unfortunately a problem and arrived ect ect ... no mail to warn me nothing. I placed an order anyway because the labels are fine. But deceptive delivery
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Response from Petit-Fernand
Hello Laura, we're sorry to read your message, but your order was produced within 48 hours, and delivered as agreed by La Poste in a green letter. The only way to be delivered in 48 hours is with chronopost. Our apologies for any misunderstanding. Have a nice day, Sandra C-MonEtiquette
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Cathleen
Rating: 4 out of 5
Except for the clothing stickers which are very difficult to remove from the foil, everything is great... I have already ordered several times and am very satisfied.
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Siret
Rating: 1 out of 5
Order never delivered! No replies to my e-mails! No after-sales service!
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Response from Petit-Fernand
Hello Sonia, we apologize for this delivery anomaly by La Poste. We have just sent you an email to help you track your order. Have a nice day, Sandra C-MonEtiquette
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Sam
Rating: 4 out of 5
I'm happy with my purchase, even if in the end it would have looked better in gloss... I think having a sample beforehand is a great thing! Delivery was fast. However, I'm missing 2 strings and 2 labels... Could you please send them to me? Thank you for your help.
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Pas Contente
Rating: 1 out of 5
This isn't the 1st time I've ordered from this site. Usually everything goes well but now the parcel is lost by Colissimo. They don't know when I'll receive it. When I contact Colissimo customer service, they tell me to contact the sender, and when I contact c-monetiquette, they tell me they're out of touch and that they hope I'll receive my order... Great work... No quid pro quo offered by c-monetiquette customer service. So the items are generally of good quality, but you still have to receive them! If you have a problem, you're on your own because customer service will do absolutely nothing for you!
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Response from Petit-Fernand
Hello, we are sorry to read your review, without order number or phone to help you. We are available from 9am to 1pm and 2pm to 5pm by email or phone to help you with your order. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
label received conforms to what I expected only downside the delivery time horribly long for a simple envelope tracking order 6/06 received 23 more qua test
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Elena R.
Rating: 4 out of 5
Quick and easy order. On-time delivery in a few days
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Sandra Mmastrapasqua
Rating: 4 out of 5
it's easy to put on and quick. however, it ends up peeling off and I don't understand it.
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Response from Petit-Fernand
Hello Sandra, I invite you to contact our customer service by email to report the problem and find a solution together? Jessica - C'monetiquette
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Clotilde S
Rating: 4 out of 5
Fast shipping and good quality labels but when I took a batch of 20 left/right labels I understood for 20 pairs not 10 pairs... I find it unclear on the site
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Maurine Costa
Rating: 1 out of 5
Received blurred labels that don't stick very well. Very disappointed, MY first order went well. The quality of the product has dropped. Unfortunately, this will be my last order.
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Response from Petit-Fernand
Hello Maurine, we tried to reach you by phone to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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Elodie Boehm
Rating: 1 out of 5
Order never collected. No response from customer service
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Response from Petit-Fernand
Hello Elodie, an email was sent to you two days ago to help you with your order tracking. Have a nice day, Sandra C-MonEtiquette
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Paula Z.
Rating: 1 out of 5
Super baja calidad. Pixelado y borde no definido. Se ven feas, hechas rapidas y poca calidad
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Response from Petit-Fernand
Buenos dias, sentimos que tus productos sean pixelados. Puedes contactarnos si tus productos no cumplen con las expectativas. Estamos aqui para ayudarte. Camille Petit-Fernand
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Lilim
Rating: 4 out of 5
The labels are nice, but they didn't all hold up after the 1st wash. But customer service is very responsive and I'll be back for more!
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Response from Petit-Fernand
Hello Aurélie, it's not normal for the fusibles to come unstuck. We have contacted you by email to help you. Good day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Order placed on June 6th to date still not received so-called address problem when my name is on the mailbox
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Response from Petit-Fernand
Hello Alexia, unfortunately delivery errors or delays can occur due to the carrier. On our part, we are doing everything possible to help you, and your order has been sent a second time. We hope it will be delivered very soon. Have a nice day, Sandra C-MonEtiquette
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S.r.
Rating: 1 out of 5
I received an email that my order was delivered incorrectly. Replacement delivery should come. Nothing received so far!
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Response from Petit-Fernand
Hello Stefanie, we are sorry that the second shipment has still not arrived. However, it was sent on 13.06. Please contact our customer service directly if you still haven't received anything by 25.06. Have a nice day! Matilda
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Keltoum Bensalem
Rating: 4 out of 5
Very practical label for clothes without ironing
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Leyla Djouad
Rating: 1 out of 5
Failure to meet delivery deadlines
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Response from Petit-Fernand
Hello Leyla, we're sorry to read your message. Please contact our Customer Service if you have not received your order. Have a nice day, Sandra C-MonEtiquette
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Mélanie
Rating: 4 out of 5
Beautiful labels that match the fabric perfectly.
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Melanie
Rating: 4 out of 5
Very nice label, fast delivery, well packaged, delighted with my purchase, I would recommend without hesitation.
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Invité
Rating: 1 out of 5
Enormous delivery time, I still haven't received them. Ordered on June 5th.
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Response from Petit-Fernand
Hi Alexandra, we've just left you a voicemail to help you as soon as possible :) Have a nice day, Sandra C-MonEtiquette
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Christelle
Rating: 4 out of 5
High-quality iron-on labels As described
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K P
Rating: 4 out of 5
Well done site, easy to use and fast shipping. Top
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D.
Rating: 1 out of 5
I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.
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Response from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
The first impression is very good. Unfortunately, I can't yet say how it will stand up to the washing machine.
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S. R.
Rating: 1 out of 5
Item never received. Emailed customer service but never received a response.
Response from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
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Invité
Rating: 1 out of 5
Never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Laura
Rating: 4 out of 5
Speed and wide choice
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Idoia Villacian Zarate
Rating: 4 out of 5
Delivery was fast
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Cliente
Rating: 4 out of 5
courteous and punctual service, great graphic options, but the adhesive clothing labels are slightly large for my taste
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Ilenia
Rating: 1 out of 5
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
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Response from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
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Kylie
Rating: 1 out of 5
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Response from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
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Ester
Rating: 1 out of 5
Almost a month after purchase and I have not received my order.
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Response from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Lilou
Rating: 4 out of 5
Nothing to say about the service, fast shipping and delivery
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Davide
Rating: 4 out of 5
On-time delivery, ease of payment, product lives up to expectations
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Ileana
Rating: 4 out of 5
easy to place the order and very intuitive to use the site for choosing items
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Invité
Rating: 4 out of 5
The labels are of good quality and the wide choice for personalization is top-notch!
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Magicat
Rating: 4 out of 5
The products I wanted came correctly as expected. However, the came at the end of the postal period which was sadly too late for their intended purpose.
Response from Petit-Fernand
Many thanks for choosing us and apologies if the Royal Mail deliver with the delays.
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