Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Very good site. Fast delivery, good quality product. Only negative point. Impossible for my 2 and a half year old daughter to open the gourd by herself, so she won't be able to use it straight away, which is a shame.
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Invité
Rating: 4 out of 5
The labels fit perfectly and the delivery time was shorter than before! Great!
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Cliente
Rating: 4 out of 5
Beautiful labels. The only downside is the slightly long reception time.
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Michele
Rating: 4 out of 5
Very well explained site, it doesn't take long to personalize your label. Received very quickly in a small booklet, with little gomettes for my son as a bonus?
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Stella
Rating: 1 out of 5
I haven't received anything yet, I would like to hear about the goods or info for a refund
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Response from Petit-Fernand
Good morning Stella, we are sorry for this shipping delay by the postal services. We have proceeded to send you an email to find a solution. Alessio, Petit-Fernand
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Cafiero Virna
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Virna, an email has been sent to you to help you as quickly as possible with your order. Your order was to be delivered by post. Have a nice day, Sandra C-MonEtiquette
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Lala
Rating: 4 out of 5
The labels are beautifully illustrated and of good quality! My little one and I are delighted
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Cagodaille37
Rating: 4 out of 5
Meticulous workmanship. Quick delivery. Well
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Ana
Rating: 4 out of 5
It is the second purchase and I am very satisfied, my daughters are delighted with the labels, I value positively the shipping by regular mail to your home.
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Martina S.
Rating: 4 out of 5
Beautiful, useful labels. I prefer the self-adhesive ones over the ones that stretch.
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Invité
Rating: 1 out of 5
I have yet to receive my order despite flagging it with customer service. This is incredibly disappointing.
Response from Petit-Fernand
We are very sorry that the order didn't arrive in time. Unfortunately, the Royal Mail lost your order in the transition and we can not influence it. We sent you the replacement on our cost and would like to know if you received the second batch. Kind regards , Ana
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Sibylle K.
Rating: 1 out of 5
Extremely poor quality. The rather expensive personalized bottle was broken very quickly. It was neither dropped nor put in the dishwasher. Warranty is not provided by the company in accordance with legal requirements. A 20% discount for a bottle where the coating crumbles off after less than a year of regular use is completely inappropriate. Unfortunately I can't upload photos here, but I will try Google. Hands off this supplier!
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Response from Petit-Fernand
Dear Sibylle, thank you for getting in touch with us. As we have been discussing for a few days, unfortunately we are unable to offer a replacement for the bottle, which has been dropped and damaged after 15 months of use. Unfortunately, this is not our company policy. We have offered you a small gesture of compensation. We hope to see you again anyway !!! MFG, Ana
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Marie Christine Jarry
Rating: 4 out of 5
Top customer service despite site bug
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Magalie Gaitée
Rating: 4 out of 5
The site is fun, the prices are right, the choice of colors and fonts could be wider, but what it offers is already sufficient. I like the combination of colors and patterns. I bought the pack with iron-on clothing labels last year, and nothing has moved. The clothing stickers are practical for just one occasion, but should come off in about ten washes, in my opinion. The shoe labels are also holding up very well, and the item labels are perfect. Frankly, I'm very happy with my purchase, and I didn't hesitate for a second to place another order for my son's new clothes.
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Invité
Rating: 4 out of 5
Beautiful, colorful and durable labels. Various themes to suit every taste. Recommendation.
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Katrin
Rating: 4 out of 5
The service was good
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Daniela
Rating: 4 out of 5
Purchased thermoadhesive clothing labels found to be wash resistant and the colors very vibrant could be helpful if they were also available in other sizes
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Client
Rating: 4 out of 5
Labels received very quickly Nickel for the moment after 1st wash To be seen over time...
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Crist
Rating: 4 out of 5
Quick and easy?
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Hannah
Rating: 4 out of 5
Lovey product and service. Delivery took a while and a little more expensive than others on the market. Time will tell if they last longer than competitors
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Anne Hermann
Rating: 4 out of 5
I am delighted with the speed with which I received my labels. Unfortunately, I'm a bit disappointed because they don't stick to my clothes. After 3 days, the ones on my slippers had come off. Same on clothes, but great on objects.
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Marine Vargas
Rating: 1 out of 5
Never received my order. It was delivered elsewhere, due to a labelling error on your part. I'm disappointed because I really needed it, I had to order on another site more reactive. However, the customer service team was very sympathetic and offered me a refund, which I'm still waiting for. Even if this has been resolved, I'm still obliged to give it just one star.
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Response from Petit-Fernand
Hello Marine, we are sincerely sorry for this error on our part. As agreed, the refund has been processed and will be visible on your account in the next few days. Have a nice day, Sandra C-MonEtiquette
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Laura B.
Rating: 4 out of 5
On the order it would be better to have the date written with the promise of delivery
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Carla Penafria
Rating: 1 out of 5
Order placed on 07/05/2023 and still not received Maybe one day I will receive it Because almost 5 euros delivery is expensive to pay for this delivery
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Response from Petit-Fernand
Hello Carla, an email has been sent to you to help you. Your order was due to arrive on 22/05. We look forward to hearing from you and wish you a wonderful day. Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
The 48-hour service is the time it takes to get it ready for you, and then 3 to 10 working days if you are lucky. You have to order well in advance. Customer service does not respond to complaints are general automated emails.
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Response from Petit-Fernand
Good morning Veronica, we have just sent you an email to help you as soon as possible. We are sorry to hear that you did not receive your order in time. Good morning, Sandra Petit-Fernand
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Jasmin
Rating: 4 out of 5
Great designs, fast delivery, stickers stick well to clothes, lunch box etc. The clothes stickers don't stick to shoes, so you have to order extra ones for shoes. Dishwasher, washing machine and tumble dryer safe!
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Response from Petit-Fernand
Dear Jasmin! Thank you for your purchase from us and for this positive review! Please make sure to follow the instructions on each individual label, otherwise they may peel off if used incorrectly.
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Sarah A.
Rating: 4 out of 5
It was quick and the choices were nice.
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Jennifer F.
Rating: 4 out of 5
Shipping took quite a long time (1 week), but the stickers look great.
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Yolanda
Rating: 4 out of 5
Good product at a good price, the only problem is that it took a long time to arrive.
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Jordi Pujol
Rating: 1 out of 5
Hi. I ordered the labels on 12/05/2023. We are at 19/05/2023 and I still don't have them. The phone number that appears on the web is a 902 (I think it is forbidden to use it for customer service, if I am not mistaken) always with the little song "at this moment we can't attend you, leave a message". Well, so far my experience is not very good.
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Response from Petit-Fernand
Good morning Jordi, we have sent you an email to help you. I'm sorry you couldn't reach us by phone on Friday, we had a technical problem with our phone. But this week it is working again. I look forward to hearing from you to help you. Good morning, Sandra Petit-Fernand
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Giovanna M.
Rating: 4 out of 5
Great personalized labels for my baby girl's baby clothes, especially the adhesive ones. I had a little trouble with some thermo adhesive labels I bought as a backup the glue had worn off.
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Cecile Neubert
Rating: 4 out of 5
Nice, high-quality labels, but they peel off a little too easily by hand for clothing (and object) stickers. Some of the decal fonts are really shabby (such as laperçu). Customer service contact with "off the mark" response
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Invité
Rating: 1 out of 5
I was satisfied for years. Ordered at a discount. It's been 4 weeks now. Goods still not received. Customer service does not answer in German. What a pity
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Response from Petit-Fernand
Hello and we are sorry that Deutsche Post has a problem with the delivery. We would like to contact you via email to confirm your address and ask you to send us what you have not received in German. LG, Ana
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Mélanie
Rating: 4 out of 5
The labels arrived quickly and are of good quality.
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Océane Ollivier
Rating: 4 out of 5
Fast turnaround and very attractive product prices.
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Invité
Rating: 4 out of 5
This time the stickers are not so easy to remove from the pad. Too bad
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David
Rating: 4 out of 5
A good choice and delivered on time
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Susana
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Good morning Susana, we have contacted you by email to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
Never recieved my item and no communication
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. We sent you the email with the dispatch and estimated time of reception on 21st April. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Stacy
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Clérenne Nicolas
Rating: 4 out of 5
Very good but very long delivery. Usually I received the envelope within 2 days after my order. This time, 8 days after my order, I received a torn envelope. It would be wise to send in thicker boxes or envelopes.
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