English 
A
Rating: 4 out of 5
Iron-on labels for clothing. Good quality. Fast delivery
Translated reviews
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 908 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersC
Rating: 1 out of 5
After you have made the purchase. In the confirmation email. I read that it can take up to 10 days and it did not work for me. They could warn you in the pre-purchase.
Translated reviews
Response from Petit-Fernand
Hi Celina, At the time you proceeded to checkout, it said between 2 to 10 business days for standard delivery. Also, you had the option to choose express delivery. We are sorry that you did not see this information, Good day, Sandra - Petit Fernand
E
Rating: 4 out of 5
Lovely stickers, work great on clothes and school items! The design is beautiful and they are extremely easy to apply! Delivery time was a bit too long then expected - but still on time, and all due to Royal Mail strikes. Some of the stickers have peeled off at the tumble dryer, but this has been an exception instead of the norm - they usually stick on very well! I'll be buying more :-)
Response from Petit-Fernand
Thank you for this detailed feedback! We are glad to know that you like all about our labels. We also would like to mention that the labels should not peel off at all. We are offering you to resend the labels on our cost, please see more details over the email.
P
Rating: 4 out of 5
Quality: top quality and designs that appeal to children. Only small remark, for the camp pack, it would be more useful to have more labels for the linen rather than for the objects. (especially if you want to label socks! )
Translated reviews
Response from Petit-Fernand
Thanks for your suggestion Perrine :) Sandra - Cmonetiquette
G
Rating: 4 out of 5
The selection and prices are great. I was a bit impatient with the shipping, but the customer service was great. Direct, fast and friendly. Thank you very much!
Translated reviews
Response from Petit-Fernand
Hello Gertrud. Thank you very much for your review! We are pleased to know that you like our products! We also offer express delivery within 48 hours if standard delivery takes a little too long for you.
M
Rating: 4 out of 5
Always original and good quality labels, although I have noticed that the thermoadhesive ones for clothes have changed from the past and I find that the material from before sticks more easily than now. All in all, however, I recommend them!
Translated reviews
B
Rating: 4 out of 5
The stickers are great and can withstand the washing machine, dryer and dishwasher. I am very satisfied. Only the delivery time is worth a point. You should know that the package comes from France. I waited about two weeks.
Translated reviews
Response from Petit-Fernand
Thank you so much for taking the time to write this review! We are pleased to hear that you like our labels and we apologize for the long delivery time!!!
B
Rating: 4 out of 5
Excellent products... the box and the insulated gourd are of very good quality... The only drawback is that it's a little difficult for a 3-year-old to open the bottle... but otherwise I'm delighted ????
Translated reviews
I
Rating: 1 out of 5
I paid more for expedited delivery.(48 hours maximum) I placed the order 10 days ago now and still nothing has arrived.
Translated reviews
Response from Petit-Fernand
Good morning Serena, thank you for your time on the phone. I wish you a beautiful day. Margaret
S
Rating: 4 out of 5
Never received my order sadly :( customer service super quick in getting in touch and now sending more, looks like issue with postal service which is frustrating.
Response from Petit-Fernand
Hi Simmone. Thank you for letting us know. We are sorry to hear that the labels didn't arrive. Usually the delivery takes 2-6 working days. We assume that the letter got lost in the transit by the Royal Mail. Could you please check your emails and confirm us which option do you prefer in order to resolve this problem. Kind regards, Ana from Petit-Fernand
G
Rating: 1 out of 5
Some labels peel off on 1st wash
Translated reviews
Response from Petit-Fernand
Hello Dominique, I have just contacted you by email to discuss your order, and of course to help you as soon as possible. Have a nice day, Sandra - Cmonetiquette
E
Rating: 4 out of 5
Bland colors, the proposed text was written in white, well contrasted on the site in preview, the printing is disappointing. The text is almost illegible, but the size of the labels and the stickiness is satisfactory. UPDATE post Customer service contacted me afterwards and refunded my order. I'm very happy with the customer service feedback.
Translated reviews
Response from Petit-Fernand
Hello Emilie, I'm sorry to read your message about our graphics. A message has been sent to you so that we can discuss it together and find a satisfactory solution for you. Have a nice day, Sandra - Cmonetiquette
N
Rating: 4 out of 5
Great quality product, perfect for labeling school drink containers, packed lunch boxes, and clothes, just takes over a week to get to you so order in advance.
Response from Petit-Fernand
Thank you for this feedback, Nicola. We are glad to hear that you like our products. And the delivery indeed could take between 2-8 working days!
C
Rating: 4 out of 5
Order labels to stick directly onto garments. Very efficient. But the price is still high.
Translated reviews
Y
Rating: 4 out of 5
It's the second time I order, very good, only this time I ordered two different names (one to give as a gift) and they came in the same block.
Translated reviews
Response from Petit-Fernand
Good morning Yessi, indeed, we send everything together for ecological reasons, and to facilitate the organization. We understand that if it is for a gift, you would have preferred to receive them separately. Have a nice day, Sandra - Petit Fernand
P
Rating: 1 out of 5
Where is my order?
Response from Petit-Fernand
Hi Pepa, we are sorry again that the order got lost in the transit. As agreed per email, your order has been fully refunded. Kind regards, Ana from Petit-Fernand
P
Rating: 1 out of 5
Very disappointed by the delivery time which was estimated at a short time and delivered too late, so I didn't need the labels I had to buy some elsewhere to be delivered much more quickly it's 10.50 euros that goes into the trash.
Translated reviews
Response from Petit-Fernand
Hello Francine, Following our telephone conversation, we apologize again for the delay in delivery by the Post Office. Good day, Sandra - Cmonetiquette
L
Rating: 1 out of 5
Water bottles are terrible quality. One arrived broken and had a terrible customer service experience trying to get a refund, which didn't happen. Very cheap quality and the iron labels have become so too.
Response from Petit-Fernand
Dear Lara, thank you taking your time to write this review. You contacted our customer service regarding the bottle cap that arrive damaged. We apologised for the damage during the transportation and send you the new cap free of change. This confirmation was made 3 days ago. We can not send the free replacement and issue the refund same time, it could be either one or another option. None of your orders since 2019 contains any iron-on labels and you never mentioned any issue previously with the labels until we refused to refund the order and simultaneously resend it. Nevertheless, if you will have any issue with our products in the future, we are happy to assist at any time. We hope your daughter will keep enjoying the products and wishing you all the best! Ana from Petit-Fernand
I
Rating: 1 out of 5
I placed an order and in 12 days I did not receive it, I complained and they proceeded to return it. Nefarious service
Translated reviews
Response from Petit-Fernand
We apologize for this delivery anomaly with the post office. Have a nice day, Sandra - Petit Fernand
I
Rating: 4 out of 5
Great stickers, delivery time slightly longer than stated
Translated reviews
Response from Petit-Fernand
Thank you for your review. I am sorry if the delivery took a little longer. Normally they take 2-6 working days.
K
Rating: 4 out of 5
Fast delivery. Labels a bit big but we finally managed to place them on the clothes.
Translated reviews
G
Rating: 1 out of 5
Goods never arrived.....
Translated reviews
Response from Petit-Fernand
Good morning Gabriele, I am sorry you did not receive your order. It must be a delivery anomaly. I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margaret
E
Rating: 1 out of 5
It's been over a month since I ordered and I still haven't received anything...
Translated reviews
Response from Petit-Fernand
Hello Emmanuelle, we contacted you on 19/01 , because your order was returned to us by the Post Office. This morning, we contacted you by phone in order to help you. Good day, Sandra - Cmonetiquette
K
Rating: 1 out of 5
I placed my order on the 13th January with my order being shipped on the 16th January and to date I am still yet to receive my order.
Response from Petit-Fernand
Hi Kirsty, Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. The delivery time should take from 2 to 6 working days. We will remanufacture and post the order on our cost. We are sincerely sorry for this issue with the postal services and hope you will receive your order very soon! Ana from Petit-Fernand
G
Rating: 4 out of 5
The stickers look good and stick well, the only thing is that they could be a little bigger because the logo is not easy to recognize.
Translated reviews
Response from Petit-Fernand
Hello Ganime. Thank you for your review! We are pleased that you liked our products. You ordered the labels that can only be applied over the care label, that's why they are small . If you would like to have a larger illustration and the label, we offer iron-on labels :)
G
Rating: 4 out of 5
Fast delivery, beautiful and practical labels. Hold very well!!!
Translated reviews
B
Rating: 4 out of 5
I usually receive the order quickly and this took a long time. Impeccable quality as always.
Translated reviews
V
Rating: 4 out of 5
Very cute labels and still hold up after repeated washing.
Translated reviews
M
Rating: 1 out of 5
They take a long time to ship and to make. They arrived in 15 days
Translated reviews
Response from Petit-Fernand
Hi Maria, we apologize for the delay of your order. In general they usually arrive in an average of 6 days. Have a nice day, Sandra - Petit Fernand
K
Rating: 4 out of 5
Very nice label, too bad it doesn't have the stickers with different shapes on the last page like before.
Translated reviews
M
Rating: 1 out of 5
The order arrived 15 days late. I think this is a bad service that they should consider fixing.
Translated reviews
Response from Petit-Fernand
We are sorry for the delivery anomaly. We hope you will be satisfied with our products. Have a nice day.
B
Rating: 1 out of 5
I have not received my order. I have informed them and have not received a reply. I am very dissatisfied
Translated reviews
Response from Petit-Fernand
Hi Beatriz, following our telephone conversation, I can confirm that your order has been returned :) Have a nice day, Sandra - Cmonetiquette
C
Rating: 4 out of 5
Fantastic product, really easy to use and has great longevity despite a high volume of laundry! Delivery could have been faster though.
Response from Petit-Fernand
Hi Carole, thank you very much for your feedback. We are glad to hear that the labels are holding up well and that you like our products. We also work with local delivery services and rely on them. Delivery usually varies between 2 and 6 working days.
B
Rating: 4 out of 5
Good product, lots of models to choose from, easy to use. I did not receive my shipment, I claimed it and they sent me another one right away. Good customer service.
Translated reviews
Response from Petit-Fernand
Thank you Belen :) Have a nice day, Sandra - Petit Fernand
C
Rating: 1 out of 5
I never received my order...
Translated reviews
Response from Petit-Fernand
Hello Céline, we are very sorry about this delivery anomaly with the postal services. Following your request 15 days ago, we can confirm that the refund has been made. Good day to you, Sandra - Cmonetiquette
T
Rating: 4 out of 5
Good quality labels. Delivery time longer than expected. New designs would be a plus!
Translated reviews
Response from Petit-Fernand
Thanks for your feedback Tiphaine . Our superb team of graphic designers are working on new illustrations :) Very nice day, Sandra - CmonEtiquette
N
Rating: 1 out of 5
Late delivery 1 week wait
Translated reviews
Response from Petit-Fernand
Hello Nathalie, we're sorry for the delay in delivery. Our orders usually arrive within 2 to 4 working days. Good day, Sandra - CmonEtiquette
I
Rating: 4 out of 5
Very pretty labels that wash off well
Translated reviews
I
Rating: 1 out of 5
24 days to receive my order... I contacted by mail, I had a return but no commercial gesture !!! The labels on the other hand are of good quality, nothing to say about that!
Translated reviews
Response from Petit-Fernand
Hello Océane, we are happy to read that your order has finally arrived after two shipments from us. Our apologies for the delivery anomaly. Good day, Sandra - Cmonetiquette
C
Rating: 1 out of 5
Hello, I have already reported this. I was very disappointed by the form of communication concerning the shipping time of your products. You announce 48 to 72 hours, but in fact it's the time it takes to prepare your parcel, not the time it takes to receive your order. Maybe I'm stupid, but unfortunately that's what I realized when I wanted to order quickly, and it created frustration and disappointment because I didn't receive the labels in time for my son's Classe De Neige and I found myself having a lot of trouble labeling all his things. That's why I wouldn't recommend you.
Translated reviews
Response from Petit-Fernand
Hello Chantal, I'm sorry that there was a confusion between the manufacturing time and the delivery time of the postal services. In fact, we manufacture orders within 48 hours and then the Post Office delivers within 2 to 4 working days. Good day, Sandra - CmonEtiquette