The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I am disappointed I did not receive the right labels this one are to stick with the iron (or I wanted the other )that stick without the iron very disappointed
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Response from Petit-Fernand
Hello Rose, we're sorry to read your message, but when you place an order, the labels print automatically. We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
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Invité
Rating: 1 out of 5
My order never arrived.
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Response from Petit-Fernand
Good morning, I am sorry you did not receive your order. I hope the solution proposed by phone will satisfy you. We wish you a good day. Margaret
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Pascaline
Rating: 1 out of 5
I didn't receive what I ordered! Despite messages left on my voicemail and on the evaluation tool, I was never contacted again. Move on, there are more serious competitors out there!
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Response from Petit-Fernand
Hello Pascaline, We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
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Invité
Rating: 4 out of 5
Awesome labels!!! Too bad about the delay in delivery.
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Emilie
Rating: 1 out of 5
I've emailed your services 2 times because I hadn't received my order.
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Response from Petit-Fernand
Hello Emilie, we have just contacted you by email to help you with the return of the order. Please reply within the day, to help you as quickly as possible. Good day, Sandra - Cmontiquette
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tiana CLUZEAUD
Rating: 4 out of 5
I've been ordering this product for several years now and I'm very satisfied with it for my children's clothes. Adapted, easy to use, fast delivery, I am delighted and thank you to the team.
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Response from Petit-Fernand
Hello Tiana , We are delighted to read your message, and we sincerely thank you for your loyalty. We hope to get 5 stars next time ;) Sandra - CmonEtiquette
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Sophie
Rating: 4 out of 5
Good, fast
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SD
Rating: 1 out of 5
I never received the labels, and despite a message to notify the team, no response!
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Response from Petit-Fernand
Hello Stéphanie, we have just contacted you by email in order to help you with the follow-up of your order. We apologize for the delay in delivery. Have a nice day, Sandra - CmonEtiquette
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Elodie
Rating: 4 out of 5
Nice, practical labels. However, no free tracking. 2 weeks to arrive.
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Christelle
Rating: 4 out of 5
Good finish and quality labels. Holds well on both clothing and objects. I recommend
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Invité
Rating: 4 out of 5
Nice labels, fast delivery, but the stickers come off after a few washes (at 30 degrees).
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Virginie BENOIST
Rating: 4 out of 5
As ordered Too bad the labels are a little too long
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Nathalie
Rating: 4 out of 5
Good value for money
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Sadie
Rating: 1 out of 5
Still havnt received my order
Response from Petit-Fernand
Hello Sadie, this shouldn't happen :( I just send you an email to confirm you adress. As soon as you reply I'll be able to send your order again.
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Poli
Rating: 4 out of 5
It was a first, we will renew the order if necessary. Very satisfied
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Catherine Boutin
Rating: 4 out of 5
Just as I ordered and fast!
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Lucy E.
Rating: 1 out of 5
Haven't received my order, ordered over 8 days ago. Didn't receive a tracking number as stated. Needed these before my son started nursery. And on the website it said 2-3 days shipping.
Response from Petit-Fernand
Hello Lucy, sorry you didn't receive your order. It was produced as planed in 48 hours and sent to you on the 18th. I just sent you an email to make sure the adress is correct.
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Stella C.
Rating: 1 out of 5
really bad store,rude saleswoman aesthetically very ugly store,dangerous location because it is on the side of the road.
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Response from Petit-Fernand
Good morning Stella, this must be an error in that we do not have a physical store. I think your review is meant for someone else. I wish you a good day. Margaret
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Laetitia
Rating: 1 out of 5
The gourd itself is a very good product, too bad the cap is of very poor quality. I'm on my second broken cap, which I really regret because I love the container and the personalization. But I can't spend all my time buying new caps at 8 euros (an excessive price given the lack of quality) all the time, so I'm forced to change brands.
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Response from Petit-Fernand
Hello Laetitia, I have just contacted you by email to help you. Have a nice day :) Sandra - CmonEtiquette
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Irati González Barcena
Rating: 4 out of 5
This is the second time I order and as always they are beautiful and of good quality.
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Response from Petit-Fernand
Thank you for your confidence Irati :) Have a nice day, Sandra - Petit Fernand
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FERNANDO GARCIA
Rating: 4 out of 5
The product is perfect, please change the shipping company. My letter was not in the mailbox, it was lying on the floor. The address was correct
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Response from Petit-Fernand
Good morning Fernando, thank you for sharing your opinion, and thank you for your confidence. The order should have been delivered correctly in the mailbox, we apologize . Have a nice day, Sandra - Petit Fernand
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GENEVIEVE JACQ
Rating: 1 out of 5
Sticky, "branded" or "care advice" labels don't stick and wash off in the 1st wash. Very disappointed
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Response from Petit-Fernand
Hello Genevieve, we'll be in touch in the morning to find out more about the labels in question. We are surprised to read your message, as our labels are very resistant to washing. Good day, Sandra - Cmonetiquette
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L M.
Rating: 4 out of 5
The products are great, unfortunately something is wrong with sending email communications so I have not received any confirmation of my order ne's to receive a reset of my password to access the site. The approval questionnaire arrived, so it's not an email address problem.
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H a secas
Rating: 4 out of 5
It took quite a long time for the shipment to arrive but it was fine.
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Response from Petit-Fernand
Hi Hugo, thank you for your confidence. We hope that next time the delivery with the post office will be more efficient :) Good day, Sandra - Petit Fernand
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Jana
Rating: 4 out of 5
Unfortunately the delivery took a very long time and I had to ask twice where my order was. I'm still very unsure whether the iron-on name labels will hold. I am pleased that a 2nd replacement delivery was made today - as a gesture of goodwill?
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Response from Petit-Fernand
Hi Jana, we are pleased that you have received the labels. You contacted us over a week ago and mentioned that the labels had not arrived, so we have sent you the replacements. The delivery depends entirely on Deutsche Post and it looks like both envelopes were delivered in the end. And to make sure the labels hold when ironed on, please follow the instructions and make sure the iron is on maximum temperature without steam.
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Invité
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Domitie, we are very sorry that your order suffered an anomaly in transit. Please be assured that your money has been refunded, as you requested :) Have a nice day, Sandra - Cmonetiquette
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daudin ledys
Rating: 1 out of 5
order never arrived !!!
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Response from Petit-Fernand
Hello Annick, we are sorry for this delivery anomaly with the carrier. We confirm that the refund has been made. Have a nice day, Sandra - CmonEtiquette
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Sarah
Rating: 4 out of 5
The name tags themselves are really good, but unfortunately the iron-on labels on the socks tear
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Response from Petit-Fernand
Hello Sarah, thank you for your review. Normally the iron-on labels should not come off. Can you please contact customer service with the picture of the product that is peeling off.
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Invité
Rating: 1 out of 5
Ordered over a month ago and still haven't had it delivered
Response from Petit-Fernand
We are very sorry to hear about this. It looks indeed that the order got lost in the transit. Please, let us know if you wish to have a refund or resend the order on our cost by answering to our email. Kind regards, Ana
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Guest
Rating: 1 out of 5
I've been a customer for about three years, and in mid-December I placed an order for labels. Since I still hadn't received anything in January, I sent an e-mail to find out what had happened, and they suggested that I see if my neighbors and friends hadn't received my order (a simple envelope, not a parcel). According to the site, it would have come from the post office...... And of course, unfortunately for me, I still haven't received anything!!!!
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Response from Petit-Fernand
Hello Stéphanie, I've just left you a voice message to help you as much as possible. The second order we sent you will arrive soon :) Have a nice day, Sandra - CmonEtiquette
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sylvie lambert
Rating: 4 out of 5
I love self-adhesive labels for clothes but I find that some don't stick enough and I sometimes find them in the machine .
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Madame Sophie Meriguet
Rating: 1 out of 5
Order not received 2 times
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Response from Petit-Fernand
Hello Sophie , this is very strange for your order. I have just contacted you by email to help you with the tracking and return of the order. Have a nice day, Sandra - CmonEtiquette
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Luca C.
Rating: 4 out of 5
Clear and easy-to-apply labels
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Ate
Rating: 4 out of 5
Good quality but expensive
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Invité
Rating: 4 out of 5
Labels received quickly, as described. The colors and patterns are very pretty. However, they don't stick to certain garments, despite the fact that you leave the iron on longer, and they end up peeling off quickly. I still recommend them, I'm very happy with them.
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Sonia Gangneux
Rating: 1 out of 5
Hello, last time I ordered labels for 3 different children, as a gift, and I received all 3 in the same booklet. I made photocopies of the instructions for the 3 moms, and detached the 3 packages, which was not presentable. Too bad
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Response from Petit-Fernand
Hello Sonia, we're sorry to read your message. Only the packs are sent separately for an eco-responsible approach. Have a nice day, Sandra - C-Monetiquette
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DESSEUX S
Rating: 4 out of 5
Last minute Christmas shopping arrived on time but follow-up was approximate (probably related to the period). Products received were of very good quality (as usual) but I was disappointed by the size of the large gift bags.
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Elisa B.
Rating: 1 out of 5
Not received Yet !
Response from Petit-Fernand
Hi Elisa. We are very sorry to hear that the order still didn't arrive. It was shipped on 13th December and should be by you long time ago. We would like to check a few details with you over the email and offer few solutions. Kind regards, Ana from Petit-Fernand
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Stefan
Rating: 4 out of 5
I am satisfied so far. Can withstand the first few washes.
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Response from Petit-Fernand
It's good;) The clothing labels should stay after multiple washes!!!
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Merxe
Rating: 4 out of 5
Great, they hold up well in the washing machine and are quick to put on.
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Response from Petit-Fernand
Hi Merche, thanks for sharing your opinion :) Sandra - Petit Fernand
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