Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
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Thérèse
Rating: 1 out of 5
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
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Response from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
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Julia Nicollo
Rating: 4 out of 5
Fast shipping, quality products (gourds in different sizes) and durability too (clothing labels used for years).
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Corinne.c
Rating: 4 out of 5
It was my very 1st order, everything is perfect, work and delivery respected! I recommend this company!
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Jennifer
Rating: 4 out of 5
Fast and careful shipping, possibility to choose your motif, writing color
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Catherine Mazodier
Rating: 1 out of 5
I was expecting a screen-printed image
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Response from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
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Sibylle W.
Rating: 1 out of 5
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
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Response from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
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Widy Domenech
Rating: 4 out of 5
Attentive and responsive service
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Invité
Rating: 4 out of 5
From ordering to delivery, everything went very smoothly. The item is also very easy to handle.
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Response from Petit-Fernand
Thank you very much for your review! We are delighted that you enjoyed everything!
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Mamie Claire
Rating: 4 out of 5
Very happy with my order, the little Easter bags were a hit with my grandchildren. Fast delivery? Bravo
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Nadine Lefebvre
Rating: 4 out of 5
The product itself was great, but the accents on the name and text were missing. Fast delivery
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Fabiana
Rating: 4 out of 5
All very functional, only improvement to be made is in the delivery time; in fact, the last order took more than a week to be delivered (from the date of order entry). Otherwise perfect product, as always!
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Charlotte C.
Rating: 1 out of 5
Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!
Response from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
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Invité
Rating: 1 out of 5
Ordered labels 27/3 and still not received
Response from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy
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Client
Rating: 4 out of 5
Good experience even if one of the labels on the batch ordered is not of good quality (as if the ink had run off without having time to dry). I'd still give it 4/5, as it only concerns one label out of the whole lot.
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Elsa
Rating: 4 out of 5
Fast delivery, very pretty, just a little difficult to peel off. Shame not to be able to personalize the color labels.
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Invité
Rating: 1 out of 5
Never received order
Response from Petit-Fernand
We are very sorry to hear that the postal services failed the reception. We can offer you to resend or refund the order. Please, see our email for more information. Kind regards, Stacy
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Invité
Rating: 1 out of 5
Deceived on dates and customer services ha nothing done so commender elsewhere
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Response from Petit-Fernand
Hello Denis, unfortunately if you make a mistake in the choice of illustrations or content for your labels, we can't change them once the order has been sent. Good day, Sandra C-MonEtiquette
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Sylvie C
Rating: 4 out of 5
Easy to order. Quick order arrival. Great designs for kids to choose from. Reasonable prices.
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Mauro
Rating: 4 out of 5
Small problem solved in a short time. Nice recovery!
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Wendy
Rating: 4 out of 5
My granddaughter has just started nursery,the sick on labels have been great to keep track of her stuff,love the labels great choice of personalised items.
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Sabrinab
Rating: 4 out of 5
Gourd ordered for my daughter's 4th birthday. There is a choice of designs and I find them all very beautiful. Product conforms to my order. The colors are bright and the design is of good quality. Bottle received quickly and without defect. The cap should be a little less difficult for a child to open and close.
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Modestie Remy
Rating: 4 out of 5
Order very easy and received quickly
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Laure
Rating: 4 out of 5
I'm very happy with the wide choice of products, the ease of personalization, the quality of the labels and the delivery times. However, I'm a little disappointed with the self-adhesive labels for clothing labels with 1 line, as the font is really very small. As for the iron-on labels and those for objects, I have nothing to complain about!
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Regine Dalzon
Rating: 4 out of 5
Quick receipt of order and product as expected
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Katrina P.
Rating: 1 out of 5
Fell off after the first wash
Response from Petit-Fernand
Hi Katrina, our apologies for the quality issue. Following our phone talk, I would like to confirm that we will send you the replacement on our cost! We hope you enjoy the labels. Kind regards, Stacy
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Piron Aude
Rating: 1 out of 5
I still have not received my order placed on 16/03/2023
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Response from Petit-Fernand
Hello Aude, we are surprised because your order was due to be delivered around 29/03 . We have just contacted you by email to help you find a solution. Have a nice day, Sandra C-MonEtiquette
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Dédé
Rating: 1 out of 5
I was planning to make a gift for a colleague, with a personalized motif, all paid for, unfortunately reimbursed. For one reason or another. I reordered, but unfortunately not with the motif I wanted, which is a shame.
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Response from Petit-Fernand
Hello David, we're sorry to read your review. We invite you to contact us by phone so that we can help you. Good day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
I'm always delighted with these products, but I've noticed that for some time now it's been much more difficult to remove them from the sheet.
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Danielle Lepore
Rating: 4 out of 5
This is the third time I've ordered them. My granddaughter Julia Lepore used to order them and I wanted to do it, but the last ones I ordered were too long.
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Invité
Rating: 1 out of 5
I'm very disappointed, I still haven't received my labels, 15 days after I ordered them....??????
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Response from Petit-Fernand
Hello, we just left you a voicemail to help you as soon as possible :) Sandra C-MonEtiquette
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Laurene Charpentier
Rating: 1 out of 5
The cap is defective and leaking!
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Response from Petit-Fernand
Hello Laurene, we have just contacted you by email to provide a solution to your request. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
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Alexandra Deforge
Rating: 4 out of 5
Very practical and pretty self-adhesive labels to distinguish the clothes of my two boys who are the same size! Unfortunately, some labels get lost in the washing machine, but I'd still recommend them.
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Verger
Rating: 4 out of 5
Impeccable self-adhesive labels to put on children's things when they travel.
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Invité
Rating: 4 out of 5
Excellent product, I am very satisfied with your services. Thank you
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Invité
Rating: 1 out of 5
A little disappointed I did not expect it I think quond stuck with the iron
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Response from Petit-Fernand
Hello and sorry there was a misunderstanding about the type of labels :( You had indeed ordered self-adhesive labels - they stick on the care labels of the clothes. If you have any questions, please don't hesitate to contact us! Have a nice day!
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Large
Rating: 4 out of 5
Great labels, the booklet is really practical and the little extra stickers are great for kids. Delivery a little long for my taste and some of the labels come off from time to time.
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Pedro Antonio
Rating: 1 out of 5
Poor quality labels, they crack when ironed, and peel off even before the first wash. False information that they can withstand up to 90° degrees in the washing machine, as they peel off even before the garment gets wet. Not recommended at all! I have asked them for a refund of my order, and they will send me others, which will be just as bad as the ones I received.
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Response from Petit-Fernand
Hello Pedro Antonio, we are very surprised by your message. We recommend you to contact our customer service department to help you. Hello, Sandra Petit-Fernand
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Rita Cabezas
Rating: 4 out of 5
It is not the first time I order, I like them, they are of good quality, I have 2 girls and they are very useful, the only thing I could say bad is that this time they took longer than usual to arrive.
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Invité
Rating: 1 out of 5
I still haven't received my order; it's been 3 weeks since I ordered. I'm told it's fast; in a few days I'm disappointed; it was urgent and I needed it quickly. But the site doesn't keep its promises. I won't order again!
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Response from Petit-Fernand
Hi Julie, we've just contacted you by email to help you, as the envelope was supposed to be delivered by the Post Office a week ago. I remain available to help you as soon as possible. Our apologies for this delivery anomaly. Have a nice day, Sandra C-MonEtiquette
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