Customer reviews of Petit-Fernand

I placed an order in October which never arrived. I wrote to the after-sales service who explained to me that they had delivery delays. After more than 2 months I asked for a refund, but have received no reply.

Very nice items. Cotton could be heavier.

I love the labels and am super happy with the result. I would have liked each child's name to have come on its own cardboard, but otherwise great.

Order arrived rather quickly, counting custom manufacturing. Really beautiful and eye catching products. I got the preschool label set and the wooden one to hang on my backpack....beautiful all of them! Plus nice giveaways!!!

As always, the window stickers are unbeatable! They stick and peel off super well and have an unbeatable print. The only downside is that I thought they were transparent, so that you could see the drawing on both sides. But they look beautiful anyway.

The items I ordered are really very pretty. Despite a clerical error at the outset, it was sorted out by return without a hitch.

Always beautiful design. Received it so quickly. Second time I've ordered. A little disappointed with the colour of the writing I've chosen but my fault not theirs ;) Overall I would strongly recommend

Very disappointed, I placed an order for a 48 hour delivery, I'm a week and a day down the line and I still haven't received anything. I call and they tell me it's impossible to get a refund. I will never order from this site again.

Nice label customization, easy to use, fast shipping

All good except that it takes a little while to arrive.

The water bottle has a wonderful thermal seal, both in summer and winter (also tested on another purchased in the summer), the cap on the other hand is weak, not so much because of the seal, but because it dents easily.

On-time delivery and quality products. Wonderful personalized Christmas bags.

My order never arrived

Extremely disappointed All my labels came off in one or two washes I did what was necessary Admittedly the personalized side is very cute but for me that's it In my day we used to go to haberdashery and now we couldn't remove them In the end I had no use for this product

I haven't received anything... this is my 2nd order without delivery!

Superb customer service

Fast delivery. Good quality.

Super happy with the order! Very good quality and multiple choice of models. Delivery took a little while, but it was worth it.

I never received the labels, after several complaints I was told to send them by registered mail, but nothing happened.

I am happy with the stickers but they took a long time to arrive.

My order placed on the 13th of November has still not arrived!

The labels don't just stick to the clothes, you have to iron them with an iron for a few seconds. Sometimes the clothes burn because the iron sticks to them. If I had known this beforehand, I would never have ordered these labels. Contacting customer service didn't help either, as they explain how to iron the labels onto the clothes. Very helpful ?? P.S. I have already contacted customer service and they only explain how to put the labels on the clothes, as you do in your reply, but don't offer any other labels to stick on.

Good quality product, but it took forever to arrive. It was ordinary mail, but still...

Everything perfect, arrived in a few days in the mailbox. The stickers are holding up very well despite washing.

Of the 5 packs ordered, 1 is unusable because the images don't peel off. The numbers on the stickers are missing on some stickers, and on others they're so crooked that I had trouble knowing which number went with which image. What's more, you have to search for the assembly instructions with a QR code, and once you're on the site, there are only product titles without images, and the titles aren't written on the packs. It's a bit tricky to find out which one matches

We were able to choose from very nice backgrounds, fonts and designs. On-time delivery. All satisfied!!!

I ordered the labels to stick on the windows. It's a shame there wasn't an explanation on paper, as it would have made assembly much easier.

My order never arrived

I purchased clothing stickers in 2018 from Petit-Fernand and returned to them because the quality and durability are superb.

Express delivery is totally misleading and in my eyes a cheek. 9.90 for getting the package faster. But in the small print it says express delivery (within 48 hours) only from the time the package was sent. So 10 euros paid for nothing.

It is already the third time that I order on this site ,everything beautiful but some label does not come off well and in the end I have to throw it away

Poor quality stickers. Didn't peel off well. I'm disgusted at the price!

I ordered the crèche pack for my son's first day of school! The service was very fast and of high quality, although I would have put more labels on the clothes and a little less on the objects, as I don't think they're useful yet. The only small drawback was that I had to iron the iron-on labels several times, and after the first wash I had to iron them again to fix them properly, as some of the ends could come off. But otherwise I highly recommend them and I'll be ordering again in the future!

It was fast and efficient, both in terms of online ordering and delivery. The product is of good quality.

Very nice product. Good quality, reasonably priced.

I gave it 4 stars because of the labels peeling off.

Nice label, reasonable price, to be seen after several washes.

Great, I'm glad

More than 20 days from order to receipt at home. It had not happened before but I had to claim it twice.

First and last time with this company: The ordering interface is quite intuitive and nice. But then everything went wrong! The order never arrived and you're asked to wait and wait. For a letter that was supposed to arrive in a day (supposedly priority rate), you were asked to wait 2 weeks (lol, face file...) horrible customer service by phone and cgu...apart from a "I can't help it, it's not our fault...no refund possible until the 10 working days have passed, ah yes I understand...sorry" In short, the refund works...fortunately...between 7 and 10 days...but site to flee from. Order shipped November 3...she must not want to come back from the North Pole! Yours Santa! Ps: thank you for your reply, incredible customer service, we understood that the order had been misplaced! The problem is your reactivity and your way of getting sidetracked... "oh the order is lost, we don't care...and we leave you in the lurch!!!! Hey have a nice day too!