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D
Rating: 4 out of 5
The labels are beautiful and of very good quality, but the shipping took forever! That's the only thing they should improve.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersL
Rating: 1 out of 5
The stickers on the clothing peel off very easily. The design is very nice, but the quality is lousy.
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Response from Petit-Fernand
Hi Laura, we have sent you an email to help you with your order. It is very rare for them to come unstuck, so we will help you to resend it again. Regards
C
Rating: 1 out of 5
I never received the order
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Response from Petit-Fernand
Good morning Carlotta, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
E
Rating: 4 out of 5
The order takes a little while, otherwise everything is fine, I love your little things.
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M
Rating: 1 out of 5
Order never arrived! I contacted customer service by email, but they never responded. Money thrown away
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Response from Petit-Fernand
Good morning, we apologize for this late reply. Your email had unfortunately ended up in junk mail. We have been in touch with you to find a solution. Have a good day ?
S
Rating: 1 out of 5
I can't use in the final because it arrives too late (yesterday), I can't use for the next year either.
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Response from Petit-Fernand
We sincerely apologize for the delay, Stéphanie.
R
Rating: 1 out of 5
ordered labels on September 6,today is September 30 and they never arrived,on the site it stated a maximum of 10 working days. I asked for a refund,in this I must say they were very quick to accept it. It should be visible in about 6-7 days.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. We always try our best to find a solution to this kind of inconvenience. Thank you for your understanding Have a good day ?
E
Rating: 4 out of 5
Very nice labels and the ability to customize as you like. The shipping cost is a bit high, considering also that I chose the fastest shipping and I think the delivery time was not so short as it arrived in 5 days...I am satisfied anyway, both for the labels and the wooden tag and the personalized canvas bag
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A
Rating: 1 out of 5
I ordered the labels a week before the start of school and fearing delays in the delivery of the product I spent 9.5 additional for expedited delivery since the ordinary one was 2 to 10 days. Well you were so LITTLE SERIOUS that the package arrived after 9 gg so no point in spending extra money and I had to go and buy the labels elsewhere Also your labels are defective because although they are pre-cut they hardly come off the paper while they come off books notebooks and objects easily. All the moms I know have had the same problem in delivery. I will never buy from you again.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have contacted you to find a solution. Good day Alessio
C
Rating: 1 out of 5
The goods never arrived despite my urging.
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Response from Petit-Fernand
Good morning Silvia, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
F
Rating: 1 out of 5
I haven't received any order yet
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Response from Petit-Fernand
Good morning Federica, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
S
Rating: 1 out of 5
I purchased the shoe name labels and they come out after the first or second wear. I've had similar looking ones in the past so thought these would be great. Sadly not. Wouldn't recommend this type of label. Otherwise the company was efficient but cannot comment on other types of labels.
Response from Petit-Fernand
Dear Samantha, thank you for the information over the phone. Your replacement will be shipped within 48 hours. Our apologies for the inconvenience.
G
Rating: 4 out of 5
Products made well, useful. Sometimes problems with thermoadhesive clothing labels But all in all good. The water bottle is also good
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A
Rating: 1 out of 5
My order has not been delivered to me. A month has passed
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Response from Petit-Fernand
Good morning Anna, we are sorry for this delivery anomaly by postal services. We have sent you an email in recent days to ask you to confirm your address and find a solution. Looking forward to your kind reply. Have a nice day ?
F
Rating: 4 out of 5
Very good product, although a little expensive in my opinion. Long time frame, in my opinion, to receive the product.
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R
Rating: 4 out of 5
Lots of choice and good quality!
M
Rating: 4 out of 5
After an initial negative review for non-arrival of products ordered on September 6, I am now reviewing positively for the helpfulness of the staff and resolve the problem. The products were again shipped and arrived on time as stated. My children, who were impatiently waiting for them, are thrilled with them. Thank you for not giving up on us and solving the problem.
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Response from Petit-Fernand
Good morning, we are sorry for this late reply, we had not actually received your message. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
M
Rating: 4 out of 5
Labels well made and arrived on time, some problems with the site when finalizing the order. For clothing labels, it would be nice if they could be ironed directly onto the fabric.
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C
Rating: 4 out of 5
Fast & easy order process & quick delivery, easy to apply and the kids love them theyre so cute but they are starting to peel off at the ends (probably my fault i wash the uniforms 2-3 times a week) other then that absolutely bang on xx
S
Rating: 4 out of 5
It took a while to arrive, otherwise great.
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C
Rating: 4 out of 5
Good service, unfortunately, shipping to Italy is a bit slow and, in the case of label orders, arrival is unpredictable due to non-tracking of the envelope.
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C
Rating: 4 out of 5
All ok but there is a few labels where the texts and the imagine seem a bit blurry in comparison with last year's order this would be the only small detail found that may be a production related issue at the time of the mold.
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A
Rating: 1 out of 5
It took a long time for the order to arrive, I placed it in August and it arrived long after school had started. I also had to buy labels elsewhere because they did not arrive on time.
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Response from Petit-Fernand
We are sorry for the delay of your order Ana. For anything you need, do not hesitate to write us again.
M
Rating: 1 out of 5
I never received the order. I have contacted customer service several times but to date I still have not heard back.
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Response from Petit-Fernand
Good morning Melania, we cannot find your message. We have contacted you to find a solution to this unfortunate inconvenience. Good day Alessio
H
Rating: 1 out of 5
When I placed the order I sent an email because I had ordered the wrong option. I wanted them for clothing. I received an email saying that they would give me an answer in 24 hours approx. and not only did they not give me an answer but they sent me the order which is of no use to me.
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Response from Petit-Fernand
Hi Helena, we have contacted you by email, to help you. Greetings
C
Rating: 1 out of 5
I never got the stickers.
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Response from Petit-Fernand
After having spoken with you, we confirm that the refund has been made. Greetings and apologies for the delay
M
Rating: 1 out of 5
Hello, I've been a customer for several years and everything has always gone well, except this time when a month later my order still hasn't arrived. I've called and sent several messages with no reply or without managing to reach anyone. I'm very surprised at the sharp drop in service quality.
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Response from Petit-Fernand
Hello Marie, we apologize for the delay in responding. We've just left you a voicemail on the phone to help you. Have a nice day!
S
Rating: 4 out of 5
Very nice and sturdy items. Maybe a little pricey but quality
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C
Rating: 4 out of 5
Petit-Fernand has excellent aesthetic taste, and the online booking service is easy to use, intuitive, and beautiful to look at. I ordered a number of labels for clothes and objects. I chose the background, colors, fonts, and designs. The labels that iron on fabrics hold up well, even to repeated washings. Only flaw to report: the printing graphics could be slightly improved, as they look a bit grainy.
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V
Rating: 4 out of 5
Valid adhesive and thermoadhesive labels for personalizing items. Very nice patterns and rendering of customized products. Competitive prices. On-time shipping.
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L
Rating: 4 out of 5
The stickers are very nice and hold well. However, this time the stickers are difficult to remove and get unsightly creases/cracks.
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M
Rating: 4 out of 5
Very beautiful and different kinds of labels useful for school
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V
Rating: 4 out of 5
Delivery was a little long, customer service efficient and quick to try to resolve. Thank you ??
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N
Rating: 4 out of 5
Everything great but I would like it to arrive sooner.
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E
Rating: 1 out of 5
Labels come off both fabric and object labels, I was sent the wrong water bottle cap and when I asked for an explanation I was told it will arrive
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Response from Petit-Fernand
Good morning Eva, we are very sorry for this unpleasant experience. We have contacted you to find an appropriate solution. Have a good day ? Alessio
I
Rating: 1 out of 5
My order never arrived!
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal service. I confirm that we have made the refund as you requested. Have a nice day ? Alessio
A
Rating: 4 out of 5
I have been buying these labels for 3 years already and they are a good product, but not perfect because I have had them come off, especially the ones for clothes despite having followed the given procedure. The company is serious because once I exposed the problem, they promptly sent me back more labels free of charge, unfortunately, however, the problem recurred.
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F
Rating: 4 out of 5
Very cute labels ....long shipping times
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S
Rating: 1 out of 5
We ordered items one of which had a missing piece We sent notification to customer service but no response.
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Response from Petit-Fernand
Good morning Sara, We could not trace your message, we have quidi tried to contact you to find a solution to this unfortunate inconvenience. Have a nice day ? Alessio
G
Rating: 1 out of 5
The order never arrived. I was offered a resubmission, I hope not to have a second disappointment.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We hope you will receive the new shipment soon A good day Alessio