The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I bought the iron-on labels... they all come off after the first wash despite following the usage instructions.
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Response from Petit-Fernand
Hello Lisa,
Thank you for taking the time to share your experience. We are sorry to hear that the iron-on labels did not meet your expectations. Your feedback is valuable, and we would be happy to help you resolve this issue. Please feel free to contact us directly to discuss a solution.
Best regards,
Giulia C-Monetiquette
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Lysele T.
Rating: 4 out of 5
following a purchase from 21/08/2025
I ordered 100 object labels for each of my daughters to mark all their school supplies. I was unpleasantly surprised to discover that the labels had not been pre-cut properly. To use them, I had to cut each label with scissors. I sent an email to customer service who sent me a new batch, this one, perfect! Thank you very much
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Sophia S.
Rating: 1 out of 5
following a purchase from 10/08/2025
The drinking bottles are unfortunately not dishwasher safe, which was not mentioned in the description. What a pity!
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Response from Petit-Fernand
Good day,
I am very surprised to read your email.
The product sheet of the drinking bottle you purchased clearly states:
"The bottle should be rinsed by hand with water.
Tip: Avoid the dishwasher to keep the design intact for a long time."
Have a nice day,
Customer Service EsIstMeins
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Coralie A.
Rating: 1 out of 5
following a purchase from 22/08/2025
The heat-adhesive labels come off after one wash at 30°C! And yet, I followed the instructions for sticking them... The sticky labels are satisfactory, however.
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Response from Petit-Fernand
Hello Coralie,
Thank you for taking the time to share your impressions. We are sorry to hear that you encountered difficulties with our heat-adhesive labels. Your feedback is essential in helping us improve the quality of our products. We are glad that you are satisfied with the sticky labels. I saw that our customer service has resolved the issue.
Best regards,
Giulia C-Monetiquette
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Garbetta I.
Rating: 1 out of 5
following a purchase from 13/08/2025
The labels do not come off the sheet...bad, bad, bad.
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Response from Petit-Fernand
Good morning Ilaria,
Thank you for sharing your experience with us. We are sorry to hear that the labels do not come off as expected. The quality of our products is a priority and we are working to resolve this type of inconvenience. Your satisfaction is important and we are committed to constantly improving.
Best regards,
Giulia from Petit-Fernand
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Sharon C.
Rating: 1 out of 5
following a purchase from 13/08/2025
Terrible all come off school uniform I would like a refund please
Response from Petit-Fernand
Hello Sharon,
Thank you for your feedback. We're sorry to hear about the issue you experienced with the labels. Please contact our customer service so we can assist you further and ensure your satisfaction. Your experience is important to us!
Best regards,
Giulia Petit-Fernand Team
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Angélique W.
Rating: 1 out of 5
following a purchase from 23/08/2025
An item missing from the order and still waiting for a solution for 15 days
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Response from Petit-Fernand
Hello Angélique,
Thank you for your feedback. We are sorry to learn that you have encountered a problem with your order. Please know that we take your situation very seriously and we are striving to find a solution as soon as possible. Do not hesitate to contact us directly for personalized follow-up.
Best regards,
Giulia C-Monetiquette
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Lisa G.
Rating: 4 out of 5
following a purchase from 23/08/2025
It's very good
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Ksya C.
Rating: 4 out of 5
following a purchase from 12/08/2025
It is of high quality and has a good design. Untracked standard delivery is a bit challenging, but overall, it is good.
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Eugénie C.
Rating: 4 out of 5
following a purchase from 22/08/2025
These labels are nice
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Sabrina T.
Rating: 4 out of 5
following a purchase from 22/08/2025
Happy but disappointed with the pouch, I had bought a few years ago it was presented in a cardboard envelope, it was very pretty and practical
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Silvia R.
Rating: 4 out of 5
following a purchase from 12/08/2025
Good product, however they've become quite hard to peel off, hence why 4 stars
Response from Petit-Fernand
Dear Silvia,
thank you for your feedback regarding our product. We appreciate your observation about the peeling difficulty and will certainly take this into consideration for future improvements. We are glad to hear you are generally satisfied and hope to serve you even better next time.
Giulia Petit-Fernand
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Nathalie S.
Rating: 4 out of 5
following a purchase from 22/08/2025
Very good and beautiful products.
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Salaorni C.
Rating: 4 out of 5
following a purchase from 12/08/2025
Shipping on time and well-made labels
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STEPHANIE M.
Rating: 4 out of 5
following a purchase from 22/08/2025
Practice
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Eléonore S.
Rating: 1 out of 5
following a purchase from 22/08/2025
Very disappointed, the labels come off after the first wash
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Response from Petit-Fernand
Hello Eléonore,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered this problem with our labels. Your satisfaction is important to us and we would like to find a solution. Please feel free to contact us directly to discuss your experience.
Best regards,
GIulia C-Monetiquette
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Joëlle S.
Rating: 4 out of 5
following a purchase from 21/08/2025
Easy to order. Fast delivery.
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Romoli R.
Rating: 4 out of 5
following a purchase from 11/08/2025
The printing of the name on the bag is not perfect; the labels are perfect as always!
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Océane C.
Rating: 1 out of 5
following a purchase from 20/08/2025
I am disappointed with the iron-on labels. They do not hold up in the wash (30°) as indicated in the description. The labels peel off partially or totally with each wash or use. I am disappointed with my purchase for the price... yet I carefully followed the instructions for installation.
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Response from Petit-Fernand
Hello Océane,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment regarding our iron-on labels. We place great importance on customer satisfaction and take your comments very seriously.
Please feel free to contact us directly so that we can resolve this situation together. Your experience matters a lot to us and we would be happy to provide you with a satisfactory solution.
Best regards,
Giulia C-Monetiquette
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Jessica E.
Rating: 4 out of 5
following a purchase from 22/08/2025
Fast delivery, nice labels but the ones for my son are very difficult to peel off, I have to peel off the whole sheet and force it for the label to come off. But otherwise, I'm happy with my order.
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Mucelli L.
Rating: 1 out of 5
following a purchase from 11/08/2025
Unfortunately, I am not satisfied, after a few days the water bottle no longer closes properly and consequently leaks water. It's a shame that the box had already been thrown away, I would have requested a refund.
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Response from Petit-Fernand
Good morning Lorena,
Thank you for sharing your feedback. We are sorry to hear that you encountered a problem with your water bottle. Customer satisfaction is very important to us. We invite you to contact our customer service so we can assist you better and find an appropriate solution.
Best regards,
Giulia from Petit-Fernand
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Aminat H.
Rating: 1 out of 5
following a purchase from 21/08/2025
Poor quality of writing, the first name faded on the second day!!! The first names and designs are just glued, not printed
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Response from Petit-Fernand
Hello Aminat,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Customer satisfaction is paramount to us, and we take your comments very seriously.
We invite you to contact us directly so that we can find a solution and improve your experience.
Best regards,
GIulia C-Monetiquette
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Martina S.
Rating: 1 out of 5
following a purchase from 11/08/2025
I ordered 100 labels and only received 50, I don't know if there was a mistake on your part, but when I realized it I had already removed 5. I have always purchased from you and this has never happened to me before.
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Response from Petit-Fernand
Good morning Martina,
Thank you for contacting us and we sincerely apologize for the inconvenience encountered with your order. Your experience is very important to us and we want to resolve the issue. We invite you to contact our customer service for assistance and clarification. We hope to restore your trust in our service.
Best regards,
Giulia from Petit-Fernand
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Marina H.
Rating: 4 out of 5
following a purchase from 11/08/2025
Something big but otherwise great
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Response from Petit-Fernand
Good day, Marina,
I am glad that you are satisfied with your purchase. Thank you for your trust.
Have a nice day,
Customer Service EsIstMeins
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Louisa R.
Rating: 1 out of 5
following a purchase from 19/08/2025
My order arrived incomplete
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Response from Petit-Fernand
Hello,
thank you for your message. We are sorry that your order arrived incomplete. Our customer service has already contacted you and provided a solution.
Best regards,
Chiara, C-MonEtiquette
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Pamela S.
Rating: 1 out of 5
following a purchase from 21/08/2025
The bag strap is already torn
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Response from Petit-Fernand
Hello Pamela,
thank you for your feedback. We are sorry to hear about this issue. We have just contacted you by email to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
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Lucie C.
Rating: 4 out of 5
following a purchase from 21/08/2025
Good value for money, however the labels are not easy to remove
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Julie D.
Rating: 4 out of 5
following a purchase from 20/08/2025
Very practical labels for school that withstand several washes.
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Celia T.
Rating: 4 out of 5
following a purchase from 21/08/2025
I really like it, practical and sturdy. However, making lots of small notebooks for identical labels (which wasn't the case before) I find that a bit impractical and not really eco-friendly. And I was missing half of my order upon receipt, the issue was corrected quickly but it was a bit awkward since the school year had already started.
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Keliane M.
Rating: 4 out of 5
following a purchase from 21/08/2025
Label format too small
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EMILIE R.
Rating: 4 out of 5
following a purchase from 21/08/2025
Satisfactory product, just a small downside, product received with glue on the cap as if a label had been peeled off and the glue remained on the surface. But otherwise perfect. My daughter is 4 years old and she can use it perfectly well.
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Christelle M.
Rating: 4 out of 5
following a purchase from 21/08/2025
Satisfied
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Vanessa R.
Rating: 4 out of 5
following a purchase from 10/08/2025
The name stickers are really nice and of top quality. However, if you pay extra for express shipping and order on a Sunday, but the items only arrive on Friday evening, I would suggest revising the description for express shipping.
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Response from Petit-Fernand
Good day, Vanessa,
I greatly appreciate your wonderful review. Thank you for your feedback, this is currently being changed!
Have a nice day,
Customer Service EsIstMeins
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Armelle D.
Rating: 4 out of 5
following a purchase from 20/08/2025
My daughter is very happy with her water bottle, very pretty.. a small downside on the little metallic bar that holds the cap at the base for opening and closing (watch strap style) that comes off and needs to be pushed back in to avoid losing it.
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Anastasios V.
Rating: 1 out of 5
following a purchase from 20/08/2025
paid for express delivery but it took more than 10 days
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Response from Petit-Fernand
Hello, we’re truly sorry to hear that your express delivery took longer than expected. This is not the experience we want for our customers. We’ve just reached out to you by email to offer a solution.
Kind regards,
Chiara, C-MonEtiquette
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Lucie L.
Rating: 4 out of 5
following a purchase from 21/08/2025
Very satisfied overall just a downside on the small labels for the objects that are difficult to peel off the backing
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Amelie S.
Rating: 4 out of 5
following a purchase from 20/08/2025
The labels are really high quality. That's for sure, I will buy more! I also ordered a water bottle but I was a bit disappointed by the quality there. However, fast shipping and delivery for the labels!
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Elodie D.
Rating: 1 out of 5
following a purchase from 20/08/2025
Unreadable labels
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Response from Petit-Fernand
Hello Elodie,
Thank you for your feedback. We are sincerely sorry to hear that you encountered difficulties with the readability of our labels. Your satisfaction is our priority, and we take your comments very seriously. We will check this point to improve our products. Please feel free to contact us directly for any assistance.
Best regards,
Chiara C-Monetiquette
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Hafida O.
Rating: 1 out of 5
following a purchase from 18/08/2025
3 weeks to receive my labels via DPD. Received after the start of school when everything needs to be labeled for kindergarten and primary. Disappointed with the purchasing experience
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Response from Petit-Fernand
Hello Hafida,
Thank you for your feedback. We are sorry to hear that the delivery of your labels did not meet your expectations, especially during this important time. Your experience is valuable to us, and we will work to improve our delivery service. Please do not hesitate to contact us if you need assistance.
Best regards,
Chiara C-Monetiquette
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Sandra B.
Rating: 1 out of 5
following a purchase from 20/08/2025
I am not satisfied. I did not receive my order. It was returned to the sender before it even arrived at my home. And since then no news
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Response from Petit-Fernand
Hello Sandra,
We are sorry to hear that you have encountered difficulties with your order. We have just contacted you to resolve your problem.
Best regards,
The C-MonEtiquette team.
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