Customer reviews of Petit-Fernand

Order never arrived!!!

Everything is great, as ordered. As we've only been using it for 3 weeks, I can't say anything about the product yet. It just took longer than 48 hours for us to receive it.

Frankly I'm really disappointed, it's been 1 month since I ordered and I still haven't received my order.

Order never arrived!!! I requested information, a refund never received a response! Very bad service and support.

To identify items and clothing for my little girl who attends fourth grade, as I do every year, I ordered a "packet" of Petit - Fernand labels. Once I received them, I noticed that they did not come in the chosen light blue color (as per the screenshot I also sent to the company) but green. The name lettering cannot be seen or can be seen very little and some of the labels are joined and not attachable individually. I requested reprinting from the company but they replied that "We do not note any printing problems, the label was sent in the coloring you chose, a light green and not a light blue. Under these conditions we cannot grant you a product return." I am very sorry about the incident also because I have always purchased labels from them and have always been happy with them. Too bad.

Unfortunately, I have not received the goods I have already paid for. When I asked where it was, I was given a date; I was told to wait until then. If nothing had arrived by then, I should contact them again. I did - no answer for a week - I am really disappointed!

Nice and convenient labels for kindergarten. They also stick on terry cloth bibs.

I placed 2 orders in July and September and had the same problem each time. Orders not received! The 1st was pre-sold and the 2nd even worse, marked as delivered to my letterbox when it wasn't. I have nothing against the quality of the products on the site, but because of the delivery service I decided not to order. I have nothing against the quality of the products on the site, but because of the delivery service I've decided not to order any more.

Terrible customer service! I ordered labels for school clothes on 4th September. Nothing arrived after 10 days even though money was taken and address etc all added correctly to booking form. Messaged customers service after the 10 days through their website, got a reply telling me to be patient and wait up to another 72hours. Finally got another email from customer service 3 days later asking me to clarify address which I did straight away same day. Heard nothing since and I've sent another chasing email. They appear to be blaming me or the postal service and not doing anything about helping the customer - resending or offering refund. It's seems I'm not the only disgruntled customer on here and quite recently too!

A terrible experience. I ordered the labels long before school started and they never arrived. I tried to contact them every day by writing through the forum, where they only replied twice without being able to tell me where the order was. And I tried calling continuously but to no avail since the recorded voice said it was impossible to talk to an operator and that you had to write on the forum.

Still not arrived what ordered. When he looked they say delivered. You are such a thief. Made 100 emails, but no response. I ordered August 29. You are Thieves .

Very easy and convenient to apply. On the first wash already several came off and I washed at 30 degrees ??

NO! NO! PRODUCT NEVER ARRIVED!!!!

Very good labels and easy to use I recommend

Unfortunately, I ordered the thermoadhesive labels for my daughter's preschool and never received them. What is worse is that I contacted Petit Fernand in writing to explain the issue and possibly ask for a refund and never even received a response! I expected to be contacted at least for an apology.... What a disappointment!!!!

Lousy service, I won't use it anymore

Pathetic!!! I am really disappointed and most of all furious! I ordered labels for school on September 4th.... Money debited from the account ages ago! We've tried to contact them again and again to no avail! By e-mail, it's an automatic message! By telephone, answering machine! What do we do??? Will we receive the labels at Easter? A refund? Otherwise we have to sit on the money debited !!! A shame !!!

Comment on August 30, labels still not received to date, September 24 and customer service unreachable

Unfortunately, the order has not arrived and we now have to find another solution. We have not heard back from customer service either. A refund would be great

Very bad experience. I never received the order placed on September 1. We are still waiting for it..... I think I will have to proceed with a refund.

The adhesives are very difficult to remove. Some are broken and cannot be removed at all. What a pity.

Super disgusted. I never received my package.

Order never received labels paid a lot and never arrived

Nice and nettlesome labels, quality printing Great customer service Only downside, the packaging of the labels was not done well and the various sheets fell off the envelope

More than 20 days after payment and my order, I still have not received the goods and have not been contacted by anyone, despite several reports,except through computerized emails.

Delighted with my order, quality product. I heard about this site via instagram. The parents I meet in the nursery have also ordered from this site to personalize their children's bottle clothes. The labels stay in place after several washes.

I never received the package and I've been waiting since September 6 they have not responded to my complaint emails. Very bad experience.

Nothing has arrived yet after 1 month after ordering

Very bad service Order placed on September 6 never received anything.

All perfect. Only note: if I had known the box was meant as a game I would not have broken it open; so I recommend a sign on the outside on how to open it or caution. Thank you very much

Order placed on August 31, 2022, material never received, don't know where to make a complaint

Great product Printed well.. Only flaw is that it does not stick well on the edges....

I did not receive the labels ordered on August 30, the package cannot be tracked, customer service is not responding, and I asked to cancel the order but no one took my request into consideration. All very bad

This is a scam. I ordered labels on the 30th of August and today is the 22nd of September. They never arrived. I messaged them on their website and they never replied. They're thieves!

I was happy with this site until my last order when the gourd arrived with two half-peeled patterns. No customer service on the phone, two emails sent and still no reply. I'm very disappointed, at the price of the gourd it can't arrive damaged.

The package was lost. After several emails finally someone took the matter in hand...a month later I still haven't received anything...luckily I still had other labels from another brand. I don't think I will place any more orders with you

I have renewed the purchase of labels I have priced more because sometimes the labels do not stand up to washing.

Order placed on August 30th and still nothing received on September 20th. The direct debit, on the other hand, went through without a hitch. No one from your small company saw fit to find out where the order was, so I had to contact you several times. I will not repeat the experience.

The stickers are visually beautiful and of high quality. One star is deducted for the shipping. Normal shipping took forever. With the second order I chose express shipping (approx. 10!!!) and still had to wait a long time. The parcel didn't arrive on time.

I placed the order on August 30,as of today 22/9 nothing has arrived.They do not answer the phone.On Ig and by email they respond with the usual email asking to confirm the shipping address, which I have already done 3 times.Too bad,I had taken other things the past years and I had been great,service to date really bad and not reliable.