English 
C
Rating: 4 out of 5
Good value for money, fast delivery
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersM
Rating: 1 out of 5
Hello, I have not received my order and my numerous emails have not been answered.
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Response from Petit-Fernand
Hello Mélodie, We have contacted you by email to help you. We apologize for the delay in delivery.
E
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
We have responded by email to your request. We are very sorry for this delivery anomaly with the postal services. Nice day Elodie
M
Rating: 4 out of 5
Product as described. Labels hold very well, fast delivery. 2nd year ordering and nothing to say, satisfied.
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G
Rating: 1 out of 5
Label order placed a month ago never arrived! I have contacted customer service by email several times who keep asking (via automated responses) if the shipping address is correct, obviously checked several times and it is correct. They ship by untraceable priority mail without taking responsibility for what may happen...at this point I think they misplaced the package. Call center deactivated because saturated with requests. I had to buy more labels on another site and am really hoping for a refund!
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Response from Petit-Fernand
Good morning Giorgia, we are sorry for this shipping anomaly by postal services. We have made the refund as requested! Have a nice day ? Alessio
S
Rating: 4 out of 5
It was my first time and I'm delighted with her help at the nursery for my 3 babies. I'll do it again next year for school.
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K
Rating: 1 out of 5
I still haven't received my goods. I've been waiting 2 weeks for it. And nothing there.
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Response from Petit-Fernand
We are very sorry that your order has not been delivered. Please confirm your address and we will resend the order.
A
Rating: 1 out of 5
I never received my order so I had to get a refund.
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Response from Petit-Fernand
Hello Amelia, We are sorry for the delay of your order. Have a nice day!
C
Rating: 4 out of 5
I'm happy with the labels, the only downside being that the larger ones were badly precut. Apart from that, impeccable as always.
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V
Rating: 4 out of 5
Machine-peelable self-adhesive label ...
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V
Rating: 1 out of 5
I still haven't received my order! As school starts in two days, how can I get a refund or receive my order as soon as possible?
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Response from Petit-Fernand
An email has been sent to help you. We apologize for the inconvenience. Have a nice day Véronique
T
Rating: 1 out of 5
No customer service. One star seems too much to me. I simply have not received my labels that I ordered over 20 days ago. I have not been contacted within 48 or 72 hours. And now I have had to resort to another company to have labels in time for the course to start. So, the service is terrible and non-existent. I think it is a fraud. Plain and simple.
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Response from Petit-Fernand
Hi Teresa, Due to the back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
W
Rating: 1 out of 5
I never received my labels... Impossible to connect to my customer area to see where my order was. I've emailed customer service and still haven't heard back... order placed a month ago.
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Response from Petit-Fernand
Hello Gwendoline, We apologize for the delay in responding. We have just replied by email to help you. Have a nice day
S
Rating: 4 out of 5
Very good quality. However, the labels are a little large, especially for pens and pencils.
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L
Rating: 4 out of 5
The labels are very pretty and hold well to the clothes! Only hitch: no payment confirmation message... Received on time... Very satisfied?
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F
Rating: 4 out of 5
I like the tests are a little long compared to what is said ?? but we take in advance ??
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S
Rating: 1 out of 5
I didn't receive my order and the communication with customer service left a lot to be desired. The response I got was the same impersonal message without solving the problem. Result: back in 2 days and no labels. To be avoided
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Response from Petit-Fernand
Hello Sonia, Following your request, we have reimbursed your order in full. We are very sorry about this delivery anomaly, and we are doing everything we can to improve this service. Have a nice day!
S
Rating: 4 out of 5
Easy-to-use site and fast delivery
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N
Rating: 4 out of 5
Fast delivery, great labels, but way too much packaging/waste!
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M
Rating: 1 out of 5
My second attempt at re-inserting the blister pack I'd started with, and after a wash it had already come undone. For my first attempt, all the iron-on labels were gone too. However, I reread the instructions carefully, and this time I found the label in my 1-year-old son's mouth, so the quality wasn't top-not to mention the safety.
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Response from Petit-Fernand
We are sorry to read that the labels have come off, this is not normal. In order to help you, we invite you to email us your order number and a photo of the labels in question. Have a nice day!
J
Rating: 1 out of 5
Still haven't received my order and no news from after sales service!!!! Very disappointed
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Response from Petit-Fernand
Hello Johanna, We have contacted you by email to help you as soon as possible. We apologize for this delivery anomaly. Have a nice day!
A
Rating: 1 out of 5
Hello, This is the 2nd time I have ordered. The first one went well. This year, I didn't receive my order, I reported it and an automatic e-mail prompted me to check my mailbox. As an experienced user, you get the feeling you're being taken for a fool, and that's unpleasant. It's a shame, because the concept of the pack and the quality of the labels are top-notch!
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Response from Petit-Fernand
Hello Agathe, We're sorry to read your message. The order should have arrived several weeks ago. We have just contacted you by email to help you find a solution as soon as possible.
B
Rating: 1 out of 5
Hello I have made a purchase more than 20 days ago and I still have not received my order, I have tried to contact them by different means and there is no way. They are scammers.
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Response from Petit-Fernand
We are really sorry for not being able to answer you, due to back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
T
Rating: 1 out of 5
Order has not arrived even after more than 3 weeks
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
J
Rating: 4 out of 5
Super responsive in case of problems and very understanding, I recommend
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S
Rating: 1 out of 5
They are very pretty but I am not happy with the result. The label is big and the font chosen is very small. They should warn that it is going to be almost illegible, it seems that just change the font but not the size. In the sample it didn't look so small. I don't think I will be able to use them, too bad.
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Response from Petit-Fernand
Hi Sheila, We wanted to contact you by phone to help you choose another letter to resend the order, but you have not indicated your order number or your phone number. Do not hesitate to contact us by email, so we can help you. We leave you our email : [email protected] Greetings
A
Rating: 1 out of 5
I ordered labels that stick to any surface, not just textiles, very disappointed.
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Response from Petit-Fernand
Hello Amel, As we informed you on the phone, the thermo labels only stick to clothes . We have sent you an email :)
L
Rating: 4 out of 5
Very good quality, I recommend it.
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E
Rating: 1 out of 5
Very disappointed order in early August and delivery today after a reminder email.
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Response from Petit-Fernand
Hello Elodie, We have received your request by email, and we have replied. Our answer may have arrived in your spam folder? Have a nice day!
C
Rating: 1 out of 5
I ordered labels on August 9th. Today is the 29th and I still haven't received anything, neither the order nor an e-mail confirming that it has been sent. So I don't know what's going on, despite having sent 2 e-mails to your services.
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Response from Petit-Fernand
Hello Christelle, We sent you an email to help you this morning. We look forward to hearing from you, and wish you a good day.
A
Rating: 1 out of 5
I used the self-adhesive object labels for my 4 children's pencils, pens and markers (large order). I stuck the labels on and three days later everything was coming off. I reapplied the labels, pressing hard again, and it started all over again. I took everything off and threw it in the garbage can. I'm disgusted, it's literally money down the drain. I find this unacceptable.
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Response from Petit-Fernand
Audrey, We will send you back the self-adhesive labels of your order, as it is abnormal for our labels to come off. Have a nice day!
T
Rating: 4 out of 5
I usually order my labels from this site. Fast delivery. Always spot on and very handy for labeling all the kids' stuff. Nice rendering. Just a shame the shoe labels aren't lined like they used to be.
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A
Rating: 4 out of 5
I order every year correct product fast delivery and
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M
Rating: 4 out of 5
I wanted to buy a gourd but the price was too high!
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L
Rating: 1 out of 5
After a month and a half of waiting and not receiving anything I cancelled my order! That's a real shame! I don't have any labels for this season ! Well done to the after-sales service, they're there to help you!
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Response from Petit-Fernand
We are very sorry for the delay in the order. Good day to you Laetitia
S
Rating: 1 out of 5
Order placed on August 6, here we are on August 29 and still nothing received!!!! I sent an e-mail to the complaints department and they told me "postal delays....". So I re-posted my order to A qui S on Thursday 25/08 and I was delivered today Monday 29/08 without paying for a fast delivery !!!! I will never recommend Cmon étiquettes !!!
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Response from Petit-Fernand
Hello Sandrine, We are sorry for the delay in delivery of your order. We have contacted you by email to help you. Have a nice day!
K
Rating: 4 out of 5
Great looking and stick well when 1st applied. .. unfortunately after 1 wash they were kind of hanging off
E
Rating: 4 out of 5
We have been using the stickers for several years now and are satisfied. They generally hold up very well, even in the washing machine. However, we have also had cases where they didn't last half as long. They are unbeatable for labeling school and daycare items and my children can do it themselves and have fun doing it.
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S
Rating: 4 out of 5
Fast delivery and great service if you have any questions. Great quality, so far all stickers are holding up. I have already recommended you and you have been recommended to me. ??
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F
Rating: 4 out of 5
The stickers are great. The quality, motifs and colors are impressive. Unfortunately, shipping took a very long time.
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