The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unfortunately, I haven't received my order yet, which doesn't sound good.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
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Charlotte Metra
Rating: 1 out of 5
Label never received... priority parcel sent on the 23rd and still nothing on the 28th! Very disappointed I won't have my labels for my daughter's first day of school.
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Response from Petit-Fernand
We have contacted you by email and telephone to help you. Your order is still being delivered, so it shouldn't be long now :) Have a nice day
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Sandra
Rating: 1 out of 5
Hello, I haven't received anything. It's been over 3 weeks and still nothing!
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Response from Petit-Fernand
Hello Sandra, We have contacted you by email and by phone in order to help you .
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Cassandra Jevin
Rating: 4 out of 5
Worried about my tracking delivery that I paid 2nd C my label had no tracking number with the post office They immediately refunded me these 2nd A few days later, it was in my mailbox. Very pretty and easy to stick, to be seen in time now
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Jessica Morel
Rating: 1 out of 5
Order placed on August 6th and to date still nothing received, I sent an email to customer service, no response from them and impossible to reach them by phone, really disappointed at the lack of seriousness, in the meantime payment has been made and no trace of my labels. First and last order on your site.
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Response from Petit-Fernand
Hello Jessica, We are very sorry for the delay in your order. We invite you to come back to us by email, so that we can help you. Have a nice day!
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Tina F.
Rating: 1 out of 5
So overpriced! I chose 10 stickers - thinking it was 10 strips . No ten tiny stickers x 2 was £8 with delivery!
Response from Petit-Fernand
Hi Tina, we are sorry to hear that the prices are not as you expected. You can send the order back if you wish and we will refund it!
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M.C
Rating: 1 out of 5
Run away from them like they run away from you when they don't want to solve their mistakes despite several reminders!
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Response from Petit-Fernand
Hello Malika, We have contacted you by email in order to help you. Have a nice day!
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Aurélie Aguirre Ojer
Rating: 4 out of 5
Nothing to say. Everything is perfect.
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Lucie Ghion
Rating: 1 out of 5
The order still hasn't arrived?
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Response from Petit-Fernand
Hello Lucie, We have just contacted you by email, in order to find a solution together. Have a nice day!
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Taylor Bary
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Taylor, An email has been sent to you to help you.
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Aurora F.
Rating: 1 out of 5
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
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Response from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
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Marco De almeida ribeiro
Rating: 1 out of 5
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
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Response from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
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Melissa Mata Perez
Rating: 1 out of 5
Hello disappointed as I have not yet received my order and school starts again on Monday :(
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Response from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
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F.M
Rating: 4 out of 5
This was the second time I had ordered labels. There were delivery problems each time, but they were more than made up for by the speed of the customer service. The products themselves are good and well made.
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Christelle Romani
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
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Fanny
Rating: 1 out of 5
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
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Response from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
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schneider
Rating: 1 out of 5
the site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
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Response from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
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Céline
Rating: 4 out of 5
A good range of products with frequent new models. Great ideas for new products that we like to adopt. The site is customer friendly. On the other hand, delivery by chronoposte is not up to scratch! My parcel was badly routed by chronoposte, causing not only a delay in delivery but also a parcel received in very poor condition and ripped open!
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Ingrid Rocuet
Rating: 4 out of 5
I could have given it 5 stars if I hadn't found the self-adhesive labels stuck on the drum of my washing machine. I wash my clothes at 30 and I regularly find labels that come off in the wash. And this is not the first year. I had ordered from two different brands and wasn't sure which one was sticking to my drum. It doesn't happen with all the labels, I'm sure, but it's annoying all the same.
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Jeanne
Rating: 1 out of 5
Very disappointed with the after-sales service!!! I have received the products certainly quality unfortunately I am missing a product in my order I called several times in vain! No answer. I sent an e-mail to no avail and got an automatic reply saying that an answer was forthcoming. I've lost about 10 in my order. It was my first order and I'd think twice about it now.
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Response from Petit-Fernand
Hi Jeanne, We're sorry, we haven't received an email from you regarding a missing item. We have just left you a voice to help you. Have a nice day!
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Noemi M.
Rating: 4 out of 5
The quality is super. Lots of motifs and colors to personalize. It takes a little longer than other suppliers but it's worth it!
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Sandrine Debonne
Rating: 1 out of 5
Label doesn't fit
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Response from Petit-Fernand
Dear Sandrine, I have just contacted you by email to help you. Have a nice day!
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RC
Rating: 1 out of 5
Order placed easily, but since then, no news! I haven't received the order, nor any delivery notice, and customer service gives a generic message without specifying whether the order is traceable, what recourse they have, what they could do, or where our parcel is.... even though it was ordered by recorded delivery. I strongly advise against this.
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Response from Petit-Fernand
We have just contacted you by email to confirm the return of your order. Very nice day, and sorry again for this delivery anomaly by our postal services.
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MYLENE PESTOUR
Rating: 4 out of 5
The quality of the products is very good, although some labels are difficult to remove from the pouch. However, I'm satisfied with the products - the prices are a bit high.
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regine deneque
Rating: 4 out of 5
a first test for a new nursery school. Beautiful labels
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Nina
Rating: 4 out of 5
Great principle, and super-fast delivery!
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Aude Ruet
Rating: 4 out of 5
Order placed at the beginning of August. I had a delivery problem but customer service handled it well and I was finally delivered. Good quality labels. To be seen in time
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Larissa
Rating: 4 out of 5
Serious site, fast shipping Durable self-adhesive labels on items. I still have last year's stickers on my daughter's items.
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AES
Rating: 4 out of 5
The labels are of good quality, but we'll have to see how they hold up after the first few washes. For the moment, they're fine (for use in crèches).
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C.G.
Rating: 4 out of 5
Nothing to complain about so far
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Kai
Rating: 4 out of 5
Nice design. Correctly ironed on, the stickers also last quite a long time.
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client Bonnier
Rating: 4 out of 5
Very good very good quality
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Dirk R.
Rating: 4 out of 5
Everything went well! Price performance is great!
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Nathalie Dubois
Rating: 4 out of 5
Quality product, beautiful colors, choice, good price, fast delivery
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Camille Hamdi
Rating: 4 out of 5
Beautiful, practical Gourd labels and fast delivery.
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Camille Dides
Rating: 1 out of 5
I still haven't received my order it's been 1 month !!!!
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Response from Petit-Fernand
Hello Camille, We have just contacted you by email in order to help you :) Have a nice day
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Audrey Diez
Rating: 4 out of 5
I've been ordering these labels for a few years now and I'm very happy with them. There are only the mini object labels that I'm using for the first time this year to put on pencils and felt-tip pens, and they're already peeling off even though the pencils haven't yet been taken out of the kit. The others are great.
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Gaelle Gilquin
Rating: 4 out of 5
ras tout et nickel com dab
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Lapo R.
Rating: 4 out of 5
Excellent products , purchased several times . Last time the water bottle with name was not perfectly printed . I contacted customer service and they immediately sent me another one .
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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Melanie Fave
Rating: 1 out of 5
very disappointed with the service. i had a problem with the promo code at the time of my order. i realized it just after the payment had been validated. i immediately contacted customer service who could do nothing. i'll order elsewhere next time. Not commercial at all.
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Response from Petit-Fernand
Hi Mélanie, For your information, your kitty still contains the 2 euro discount, valid on your next purchase :) Very nice day to you
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