The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
No response from the customer service department, which I find borderline.
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Response from Petit-Fernand
We replied by email too :) I will confirm the return of your order within the next 48 hours.
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Nadège Montout
Rating: 1 out of 5
Absolutely all the iron-on labels came off after the first wash. Really disappointed. I validate the iron-on labels but the Thermos were a total waste of time and money.
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Response from Petit-Fernand
Thank you for your availability on the phone. Our apologies for this quality anomaly.
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Ludivine Lippens
Rating: 4 out of 5
Quite happy with my order but the pencils are not so good.
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Christelle Lebrard
Rating: 4 out of 5
Very good product
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Tamara Wolff
Rating: 1 out of 5
Delivery not yet received...
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Response from Petit-Fernand
Hello Tamara, We have just contacted you by email in order to help you. Have a nice day!
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Pilar Vila
Rating: 4 out of 5
All is well!
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Amelie Dheilly
Rating: 1 out of 5
Order never received I do not know if it is the fault of the company or the post office but in the meantime still nothing.
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Response from Petit-Fernand
Hi Amélie, I'm really sorry about this shipping anomaly. We have just contacted you by email :) Have a nice day
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Gaëlle Perlot
Rating: 4 out of 5
Problem with the delivery of my order but efficient customer service. Thank you for responding and helping me.
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Response from Petit-Fernand
Hello Gaelle, we're sorry for the delay in your order. We contacted you by email this morning to help you as soon as possible. Have a nice day!
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Sabrina S.
Rating: 4 out of 5
Good quality stickers that last even with frequent use
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Céline Franquenouille
Rating: 4 out of 5
We could do with a few more labels that stick on without an iron.
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Julia
Rating: 4 out of 5
It's a shame there aren't even smaller labels. They'd be handy for markers, pencils and pens.
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Amelie RAFII
Rating: 4 out of 5
Good product I made a mistake on my address, the problem was solved quickly Thank you
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Ana Fernandez
Rating: 4 out of 5
Great for my kids
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Vanessa
Rating: 4 out of 5
Delivery a little long but product conforms
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sarra boughazi
Rating: 4 out of 5
Quite disappointed because I asked for a small message and I got nothing and it's been 2 orders in a row that I do not receive a message for my daughters.
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Audrey Hermange
Rating: 4 out of 5
Hello, Very satisfied with the labels. It was a colony pack, and for my taste it just lacks iron-on labels. I'm a little less confident about self-adhesive clothing labels.
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emeline
Rating: 1 out of 5
The printing of the labels is not centered on the labels. I wanted to try it out, but I'm going back to another, higher-quality brand.
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Response from Petit-Fernand
Hello Emeline, we've just left you a voice to help you. We also invite you to email us some photos of the labels to help you. Have a nice day!
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Grégorysandra Cunin
Rating: 1 out of 5
Hello I am very disappointed I ordered a batch of 100 object labels for my son's school supplies two days after the break the labels have all peeled off more I sent a message on the site 15 days ago I have yet to get any response.
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Response from Petit-Fernand
Hi Gregory, Could you please give us your phone number by email or facebook, so that we can reach you and help you? We're sorry we haven't replied, but we haven't received an email from you. Very nice day
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Michel
Rating: 4 out of 5
Very pretty, useful, practical and colorful order.it's my second.I haven't had a chance to try iron-on labels.I recommend it.
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Response from Petit-Fernand
Super!!! Thank you so much!!!
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Sylvie G.
Rating: 4 out of 5
Very pleased with the wide range of choices. The marking of clothes is essential in day nurseries and schools to facilitate the daily life of professionals and children!
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Jeanette K.
Rating: 4 out of 5
Beautiful labels Fast delivery
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AlexandraKuroczik
Rating: 4 out of 5
Super quality and long-lasting products! This time the delivery only took a little while!
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TFM
Rating: 1 out of 5
I haven't received my order after a long time. Still waiting for receipt from the postal office and the store to locate the parcel or send me another one.
Response from Petit-Fernand
Dear Talitha, apologies if the order got lost in the transit. We are sending you the replacement, as agreed per email. Many thanks for understanding !
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Florence F
Rating: 4 out of 5
Lots of label choices and customization options. On-time delivery.
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Stef
Rating: 4 out of 5
Fast, easy ordering and fast shipping. I still have one regret about the shoe labels, which at the time had a transparent film to be added and now you have to change the label several times a year because, without this film, the writing fades.
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charlotte barbot
Rating: 4 out of 5
Error, we received the labels of another child but out it always good quality but fortunately given the price
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Laurence Garreau
Rating: 4 out of 5
Very good purchase fast delivery ....the labels adhere well to the wash very satisfied with this purchase
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Helene S
Rating: 1 out of 5
I haven't received my labels and no reply to my e-mail.
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Response from Petit-Fernand
Thank you for your availability by phone, and very nice day to you.
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AURORE BRETON
Rating: 1 out of 5
Order not received even though it was placed a month ago. Very disappointed with the tracking of shipments. It's a shame because it's not the first time I've ordered and until now I've never had a problem. But I'm not about to recommend
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Response from Petit-Fernand
Hello Aurore, We have contacted you by email to help you as soon as possible. Have a nice day!
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sandrine
Rating: 4 out of 5
I've been ordering labels for school and field trips for several years now. They're very practical. It would be nice to make templates for teenagers. This year, my 2 children's labels were mixed up in 2 notebooks. Fortunately, these labels are for my children and not for gifts.
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Yolanda
Rating: 4 out of 5
Easy to use and so far they are holding up. So far, delighted with the purchase.
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Clothilde Jarraind
Rating: 4 out of 5
The labels are really great! Easy to glue or iron-on, and they hold up really well! I ordered the personalized snack box for my son who is in kindergarten. The box is quite large, but the only drawback is its weight... it's very heavy to carry for children on school outings, but it's solid enough!
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Chloe Linthout
Rating: 1 out of 5
I still haven't received my order placed on 23/07/22. Despite several e-mail contacts, the problem has still not been resolved.
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Response from Petit-Fernand
Hello Chloé, We are sorry for the delay of your order. We confirm that your order has been returned. Have a nice day!
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Sophie
Rating: 4 out of 5
Labels arrived promptly, as expected, except for one whose pink background with white writing was too light to read. Satisfied overall.
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Fatoumata Balde
Rating: 4 out of 5
Super happy with my order
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Charlène Piel
Rating: 4 out of 5
Fast delivery, good quality labels at first glance. To be seen over time and with washing, but conforms to initial request.
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Em
Rating: 1 out of 5
I have not received the order and contact customer service with little reply! Looks like I am going to have to buy more from someone who delivers the product. Shame as I did this very early to have with plenty of time.
Response from Petit-Fernand
Hi Emily, apologies for the long waiting time! We believe the order got lost in the transit. We will resend it again on our cost. Thank you for confirming your address over the email!
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SCB
Rating: 1 out of 5
Normally I'm very satisfied with the order because I've been ordering labels for my grandson since he was in kindergarten and now he's in CE2, he's almost 9 years old. But I'm not happy with my last order: the color chosen for the order was pretty, but once I received it I didn't like it, which is a shame.
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Response from Petit-Fernand
Hello Sophie, We have just sent you an email to help you. Have a nice day!
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Miriam Miliama
Rating: 1 out of 5
They came out wrong, they peeled off within a month of purchase, I wrote a review...they said they would contact me from customer service but never heard back....
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Response from Petit-Fernand
Hi Miriam, Thank you for your message. Could you call us during the day on our toll free number to help you as soon as possible ? Regards
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AAlvarez
Rating: 1 out of 5
They did not meet the delivery date and I never received them.
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Response from Petit-Fernand
Hi Agata, Thank you for calling us, greetings
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