The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Sandra, We are very sorry for the delay of your order. We have just written to you by email in order to help you. Have a nice day!
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Diana
Rating: 1 out of 5
I placed the order 21 days ago and it has not arrived yet.
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Response from Petit-Fernand
Hi Diana, We just sent you an email to help you with your order. We are sorry for the delay of your purchase. Regards
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ma_home
Rating: 4 out of 5
Delivery as fast as ever, quality of clothing labels not as good as before!
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Nathalie Michiels
Rating: 1 out of 5
Labels peel off too quickly
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Response from Petit-Fernand
Hello Nathalie, Our apologies for this quality incident. Thank you again for being available on the phone. Have a nice day
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Aitziber
Rating: 4 out of 5
they are easy to design and look very nice.
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Response from Petit-Fernand
Thank you very much for your comment Aitziber :)
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Marie annick
Rating: 1 out of 5
Nothing held even though I followed the instructions. Disappointed
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Response from Petit-Fernand
Hello Audrey , We apologize once again, and thank you for your availability. Have a nice day
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Alma D'Amico
Rating: 1 out of 5
Not yet received the product after 3 weeks
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Response from Petit-Fernand
Hello Alma, We've just sent you an email to work out a solution together. Have a nice day!
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MARIA MAGDALENA OLIVER ROTGER
Rating: 1 out of 5
The labels are useful, nice and as I expected. The only downside is that I expected them to arrive sooner. Otherwise all good ?? ??
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Response from Petit-Fernand
Thank you for your confidence Maria Magdalena, we hope that next time you will not be late. Best regards
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Istar
Rating: 4 out of 5
The format of collecting the labels is very cool. The labels are also very nice. The shipping time could be improved.
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Response from Petit-Fernand
Great ! Thank you for your confidence Esther !
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MARLENE
Rating: 4 out of 5
Cool design, super practical, large selection, fast shipping. I've always been delighted except for my penultimate order, where the labels don't stick as well as before (labels fell off in the 2nd wash). We'll see with the latest labels we received.
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Merche Lagunas
Rating: 4 out of 5
I have loved the labels.
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Audrey HOEFFERLIN
Rating: 1 out of 5
Disappointed did not hold on clothes even though I followed the instructions exactly
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Response from Petit-Fernand
Hello Audrey, I have just contacted you by email in order to help you as soon as possible. I'm really sorry about this quality issue. Bonne journée
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Ludivine Prieux
Rating: 4 out of 5
Hello I received new thermo labels, they are much more efficient. Thank you for referring me, and for listening to my customer service! Have a nice day!
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Marjig
Rating: 1 out of 5
the garment tags did not last long. after one wash they did not stay on the garment. Very disappointed.
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Response from Petit-Fernand
Hi Marjorie, We have just contacted you by email so we can help you with your last order. Best regards
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Michèle SUPERVIELLE
Rating: 4 out of 5
I'm very happy with the result. I'll order again.
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J L.
Rating: 4 out of 5
The labels are great quality, however the delivery was longer than anticipated and arrived after they were required. We will use them for other items now and not the initial purchase requirement.
Response from Petit-Fernand
We are sorry to hear about the delivery problems. We normally ship withing 10 working days however Royal Mail may extend this time frame due to the various reasons.
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Sonia
Rating: 4 out of 5
Great product and good impression. I recommend
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Maria
Rating: 1 out of 5
I never received my order
Response from Petit-Fernand
Hi Maria, I am sorry that you have not yet received your order. Can you please confirm your address with our customer service and we will resend you the order.
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XYZhang
Rating: 4 out of 5
If there is a problem, you can solve it very quickly through smooth communication. The signs are cute.
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Response from Petit-Fernand
Hello, I believe you did not receive this because you wrote something else instead of your name. We have sent you an email with more information.
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Michele
Rating: 4 out of 5
great products just a little bit expensive
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Mrs C.
Rating: 1 out of 5
Absolutely terrible service. I still haven't received my order which was done nearly 2 months ago and I have emailed the company on numerous occasions.
Response from Petit-Fernand
Hi, We are sorry to hear about the delivery issues ! We did not receive any emails under your email address or the order number . Please , contact our customer service over [email protected] to confirm your address.
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COVADONGA Álvarez martin
Rating: 1 out of 5
I put one because it does not let me put zero. I have not received the order nor have you answered my message. I am waiting for the money back. Best regards
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Response from Petit-Fernand
Good morning ! We are sorry to hear that you have not received your order. We have contacted you by email to help you as soon as possible. Regards
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Marie CERNERO
Rating: 1 out of 5
Flask that doesn't close after 3 days, very disappointed at the price.
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Response from Petit-Fernand
Hi Marie, Sorry to read this. We've just sent you an email to try and find a solution together. Have a nice day!
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Anna
Rating: 4 out of 5
The pack for labeling canteen and tapper is very practical and economical, to ask, I would like some more background model and drawing.
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Laura Yudego
Rating: 1 out of 5
Well, the order arrived safely and the first heat seal label I put on a t-shirt started to peel off the edges and finally peeled off in one piece. I hope it's just this one label because I have a few left. I put it on the clean t-shirt, my daughter used that t-shirt two days after marking it and when she took it off the edges started to peel off and it came out of the washing machine completely peeled off.
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Response from Petit-Fernand
Hi Laura, Thank you for your message. We are sorry to read that you have been unstuck. We have sent you an email to help you as soon as possible. Regards
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Christine V.
Rating: 4 out of 5
The order and processing went very quickly and well. However, the iron-on labels had different font sizes (I have already ordered twice. The first time I had a different font and it was stronger in color). This doesn't seem so bad at first, but sometimes the label doesn't fit properly in the desired place. The adhesive labels are also good, but sometimes even these are too big for the snippet in the garment. Thank you!
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Laila Radouai
Rating: 1 out of 5
Hello, I still haven't received my labels, it's been a month.
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Response from Petit-Fernand
Hello Laila, An email has been sent to you to help you with your order as quickly as possible. Sorry again for the delay in delivery. Have a nice day!
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Anna
Rating: 4 out of 5
I've been ordering for a few years now - I'm actually quite satisfied Only the ironing labels have to be ironed after a while as they come off a bit after washing But I would definitely order again or continue to do so
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Response from Petit-Fernand
Hello Anna, thank you for your review! Normally the iron-on labels should not be ironed again. I think you did not follow the instructions correctly and left the iron too short the first time. Please check these instructions https://www.esistmeins.de/etiketten-kleben-aufbuegeln
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B FERNANDO
Rating: 4 out of 5
Satisfied, I recommend
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Alexandra J
Rating: 1 out of 5
Pathetic! I placed a large order for my 2 children's summer camps (iron-on labels and labels for objects), followed the instructions carefully and yesterday an iron-on label was found in the washing machine and labels stuck on my son's flip-flops, which came off in less than 5 minutes! I was stupidly fooled by a pyb on Facebook... a few years ago I ordered from Ludi Label...it was IMPECCABLE! even the iron-on labels (for objects) held super well on clothes! I should have ordered from Ludi Label! No need to throw away a fortune!
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Response from Petit-Fernand
Sorry to read about your experience. We have just sent you an email to find a solution. Have a nice day Alexandra
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Laure
Rating: 4 out of 5
The service is as good as ever. Thank you very much.
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Félix Laurie
Rating: 4 out of 5
Well explained, order confirmation, message when delivery is due.
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Invité
Rating: 1 out of 5
Package not received
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Response from Petit-Fernand
Hello Christel, We have just contacted you by email to help you. Have a nice day!
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Sara
Rating: 4 out of 5
All very good as always. As an improvement I would give the option of having the stickers come in one pack or in several. In my last order I ordered for several children and it arrived stapled together. Thank you.
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Response from Petit-Fernand
Thanks for sharing your opinion with us Sara :)
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Rosa Diez
Rating: 1 out of 5
They lost the labels in transport or something, and their solution was to return the money, after I had to claim it myself, but after waiting more than 20 days, I had to find my own way.
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Response from Petit-Fernand
Good morning Rosa, We are sorry again for this logistical incident. We sent you an email a few days ago. Regards
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alice paini
Rating: 1 out of 5
The order hasn't arrived yet...
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Response from Petit-Fernand
Hello Alice, We have just sent you an email to help you. Have a nice day!
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Irene Mateos galan
Rating: 1 out of 5
I PLACED AN ORDER A FORTNIGHT OR MORE AGO AND I STILL HAVEN'T RECEIVED IT, NOR HAVE I RECEIVED A CREDIT NOTE OR BEEN CONTACTED BY THEM OR ANYTHING ELSE.
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Response from Petit-Fernand
Good morning Irene, We have contacted you by email to help you. Best regards
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Julie Richet
Rating: 4 out of 5
Very good service
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Mimi
Rating: 4 out of 5
I've been ordering stickers for my son's clothes since he started kindergarten. The design is nice and the labels seem to be of good quality. However, depending on the garment, they don't always wash well, but that depends on the material and where the label is stuck.
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Stéphanie
Rating: 4 out of 5
Beautiful, high-quality prints
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