Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Ana
Rating: 4 out of 5
Two orders that I placed arrived well and fast but the gift that I have made to my friend has not arrived, how can it be that I ordered them with a day's difference. They arrived days later, I testify my valuation.
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Response from Petit-Fernand
Hello Ana, Can you send us an email or call us so we can help you ? Regards
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Carmela M.
Rating: 4 out of 5
The order arrived so late but it arrived. The labels are beautiful.
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Response from Petit-Fernand
Good morning Carmela, we are sorry to hear about this delivery anomaly by postal services. We have responded to you por bring you a solution immediately. Thank you for your understanding Have a good day ? Alessio, Customer Service Petit-Fernand
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Llb
Rating: 4 out of 5
Website was easy to navigate and delivery was fine as I wasn't in any rush. The only reason I haven't put 5 is more to do with the labels themselves in that they are a little small for how we use them and you could do with a few more on the sheet. It was great having the option of a smaller cost for less labels but I'll need to order some more so I'd rather pay a little extra for more labels. Overall the labels were lovely and service was good.
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Bj
Rating: 1 out of 5
Labels never received. Not serious, because apparently this isn't the first time it's happened to them.
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Response from Petit-Fernand
Hello , We are sorry that the order did not arrive. Could you please contact us by phone to verify your address, and return the order as soon as possible. Have a nice day!
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Ana
Rating: 1 out of 5
Very bad because the order took a long time to arrive, I needed it for my son's summer camp and it arrived just as it was finishing.
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Response from Petit-Fernand
Hi Ana, We just sent you an email :) Greetings and sorry for the delay.
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Ilaria C.
Rating: 4 out of 5
Very cute labels for kindergarten arrived quickly.
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Jassi1986
Rating: 1 out of 5
Long delivery time Customer service does not respond to any messages I won't be ordering there again
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Response from Petit-Fernand
Hello Jasmin, We are very sorry for the late reply !!!! We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as a priority rate on Wednesday, July 13, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We ask you to wait until Monday, July 25, 2022.
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Delphine Standaert
Rating: 1 out of 5
I never received my labels. I contacted your after sales service, answered their question and since then no news.
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Response from Petit-Fernand
We apologize for the delay in delivery with the post office. As indicated on the phone, your order will be shipped again within the next 48 hours. Have a nice day Delphine
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Lorena
Rating: 1 out of 5
I ordered and paid for the goods 2 weeks ago. I have not yet received the goods. Nobody answers the phone and the e-mail is not answered either. The service is not good.
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Response from Petit-Fernand
We apologize for the delivery problem. We have a lot of requests at the moment and we need more time to answer them all. We can resend or refund your order if you wish!
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Myriam Charlier
Rating: 4 out of 5
This is my second order on this site. I was already pleasantly surprised by the first products I received (kit school labels). For my second order, no surprise. Always a quality product. If I had to give a note for improvement, the thinner object labels should be more numerous than the "large" labels. I didn't have enough to make the markers and pencils. A bit of a shame. Fortunately, the first kit I ordered in the past helped me out. Delivery is fast.
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Tabaccheria R.
Rating: 1 out of 5
Very bad I never got the item and I didn't even get a refund
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Response from Petit-Fernand
Good morning Cynthia, we apologize for this delivery anomaly by postal services. We have contacted you to find a solution immediately. Have a good day ?
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Silvia P.
Rating: 4 out of 5
The product is very good, it was slow delivery
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Heike
Rating: 4 out of 5
The stickers can withstand many washes and stay on. Shipping was quick and uncomplicated
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Vanessa
Rating: 1 out of 5
A bad experience. I bought an order a month ago and it never arrived. When I asked for my money back, I had no problem, but to my surprise I still haven't received it. I have already been claiming for a refund in several mails where they always answer giving me long delays, that if I had already made the return, that if I will arrive within 5 working days ... I have complained again and now they say that they will do it as soon as possible. I DO NOT RECOMMEND buying from them, if you do not receive the product you will be left without the purchase and without the money.
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Response from Petit-Fernand
Hi Vanessa, We have contacted you by email to help you with the refund of your order. Don't worry, everything will be taken care of. Regards
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Très Mauvais
Rating: 4 out of 5
Packages received, delays a little longer but the items are of good quality.
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Response from Petit-Fernand
Hello Nathalie, We have just left you a voicemail to help you :) Have a nice day
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Valerie Maisonnave
Rating: 4 out of 5
Nice but very small labels
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Sophia M.
Rating: 1 out of 5
Paid goods have still not arrived after 2 weeks. I was only put off in response to my email. They would take care of the request. Calls are also not answered, super annoying and not customer-friendly. I had ordered here some time ago, but things were much better then.
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Response from Petit-Fernand
Hello Sophia, I am sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as priority rate on Monday, July 11, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues.
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Cecilia Capilla Hurtado
Rating: 1 out of 5
Good morning, I placed an order and it never arrived, I contacted PETIT FERNAND and they gave me the option of either refunding my money or sending me the order again and I chose to have them send it back to me ..... and it has NEVER EVER ARRIVED ?
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Response from Petit-Fernand
Hi Cecilia, Thank you for your message. We contacted you yesterday by email :) Regards
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Nathalie Dalle-Ave
Rating: 4 out of 5
Very satisfied with the product and the quality, I recommend
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Madame Marie Haubtmann
Rating: 4 out of 5
Iron-on labels of rather good quality. Some of them came off in the first wash; perhaps we hadn't done as we'd asked...?
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Diletta G.
Rating: 1 out of 5
After one month, the order has still not arrived and I was even offered whether I would prefer a refund or wait for a new order
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Response from Petit-Fernand
We are sorry to learn of this inconvenience with postal services. We take note of your experience in order to provide better quality service to our customers. Have a good day ? Alessio
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Mrs A.
Rating: 1 out of 5
So far I have not received an order yet, still waiting!!!
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Response from Petit-Fernand
We are sorry that you have not yet received your order. We have resent it to you on the 11th. Please wait until the second batch arrives.
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Pasquale V.
Rating: 1 out of 5
order so far never received
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Response from Petit-Fernand
We are sorry to hear about this delivery anomaly by postal services. We have contacted you to find a solution. Have a nice day
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De G.
Rating: 4 out of 5
Labels if you follow the instructions in 8 seconds they attach. Only flaw I read later that on have to attach to pre-existing garment labels. If not if they get washed they come off. I wanted them for external right on the fabric. Overall a good product. I give 4 stars instead of 5 just x this reason.
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Lb
Rating: 4 out of 5
Easily and quickly customizable, with wide choice of colors and designs. quick delivery (about a week) and on time easy to apply and resistant to machine wash
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Francesca
Rating: 1 out of 5
I placed an order on 6/17/2022 and never received it. I'm sorry because I was relying on them so much. Unfortunately, customer service replied that by today I should have already received my order so I guess that's all they can do since the package is not traceable. What a shame!
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Response from Petit-Fernand
Good morning Francesca, We are sorry to hear about this delivery anomaly by postal services. As communicated to you by email, we have reshipped. Thank you for your understanding. Have a good day ? Alessio, Customer Service Petit-Fernand
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Anita Saphir
Rating: 1 out of 5
Hello, Fast delivery but the request was not compliant. The labels are very badly made, there are lines on them, my child's first name is written on the edge of the label and therefore not at all centred on 20 labels. I could have done better with a simple felt-tip pen. I made 2 unanswered complaints in which I simply asked for new labels to be sent. I have been a victim of misleading advertising by this site.
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Response from Petit-Fernand
Hello Anita, We are very sorry to read that your order is not compliant. We have just contacted you by email in order to help you quickly. Have a nice day!
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Michelle B.
Rating: 4 out of 5
Name sticker arrived on time. They look nice. I haven't tried them yet and that's why I give it 4 stars
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Celine Muller
Rating: 4 out of 5
Very good product, easy to apply
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María Castro Muñoz
Rating: 4 out of 5
They resolved my issue very well
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Response from Petit-Fernand
Thank you very much for your trust Maria :)
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Emmanuelle Thamie
Rating: 1 out of 5
I did not receive my order but someone else's. I sent an e-mail to the customer service department but got no reply. I just asked them to send me what I had ordered. I didn't even get my money back.
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Response from Petit-Fernand
Hello Emmanuelle, Thank you for your feedback. We have sent you an email to resend the correct order. We apologize for the delivery error. Have a nice day!
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Anita Saphir
Rating: 1 out of 5
Bad experience! My child's name was not centered on 20 out of 60 labels. The background of my labels was colored and there was a white line! I called the customer service and no one answered, as the departure for camp was fast approaching. Taken by time, I had to order my camp labels on the A-qui-s website and frankly, it's 1000 times better! And the quality is there. You're number 1 when it comes to sending out newsletters, but at least learn to respond to your customers.
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Response from Petit-Fernand
Hello Anita, We're very sorry to read your message, and we apologize for the delay in responding.
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Sandra
Rating: 4 out of 5
Beautiful labels
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Christine Millon
Rating: 1 out of 5
parcel received with a different name on the labels.....
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Response from Petit-Fernand
Hello Christine, We're sorry about this error. We confirm that the correct order will be sent within the next 48 hours. Have a nice day!
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Carole Noilhetas
Rating: 1 out of 5
I received labels for a child other than mine. I made a complaint on the site and to date there has been no response.
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Response from Petit-Fernand
Hello Carole, We apologize for the delay. We have just left you a voice message to help you as soon as possible. Have a nice day!
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Massimo M.
Rating: 1 out of 5
I received a damaged item (the water bottle). I wrote a complaint but was never contacted back. I would like at least a refund or if a replacement would be possible. Thank you
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. ? Alessio
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Ines M.
Rating: 1 out of 5
Unfortunately I couldn't try it as the labels seemed to have been thrown away between the advertising and newspapers. Very sad.
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Response from Petit-Fernand
We are sorry for this problem. Please contact our customer service with more details !
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Raquel Mangas Miras
Rating: 4 out of 5
The quality is good and the variety is acceptable , as an improvement the shipping is somewhat slow. It is what I expected, we will repeat!
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Response from Petit-Fernand
Hi Raquel, Thank you very much for sharing your opinion with us. Regards
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Chiara P.
Rating: 4 out of 5
Fast shipping. Clear site and easy to place orders. Very nice products. I purchased the large bags with the printed name: the print nice and clean, only flaw the washing directions I washed them in the washing machine, inside out and they did not get ruined. A little tricky to iron the fabric.
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