Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1 and 4 stars

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Katrin
Rating: 4 out of 5
Simply great products, great ideas! Relatively short delivery time.
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Response from Petit-Fernand
Thank you very much, Katrin!
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Anna Sikanja
Rating: 1 out of 5
Hello, the labels came off in the first wash. The first purchase was perfect but the second was very disappointing.
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Response from Petit-Fernand
We are very sorry! Please contact our customer service department with the photos for a free replacement.
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Careca
Rating: 4 out of 5
All good and very nice design Thank you
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Response from Petit-Fernand
Great Carmen :) thanks
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Noelia Mancilla Pérez
Rating: 4 out of 5
They are a marvel
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Response from Petit-Fernand
Thank you Noella for your trust :)
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Adriana
Rating: 4 out of 5
Good products and convenient packages for school, only flaw they should increase the range of designs, backgrounds and fonts. Otherwise everything is perfect, even the shipping
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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Cindy Dalto
Rating: 4 out of 5
Order received promptly. Exactly as shown
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Response from Petit-Fernand
Thanks Cindy!
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Celia González Fuentes
Rating: 1 out of 5
I have not received anything. It seems like a scam to me.
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Response from Petit-Fernand
I have sent you an email to verify that the address you entered when placing the order is correct. I remain at your disposal and wish you a good day. Alessio
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FABIENNE
Rating: 4 out of 5
Quick receipt, presentation in a practical and nice booklet, I had iron-on labels and self-adhesive labels, the dragonfly motif was not recognizable.
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Karen Y.
Rating: 4 out of 5
Excellent colors and the letter very nice and readable
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Jennifer Miskakah
Rating: 1 out of 5
Received with wrong name written on it. I had to use this label quickly so I called your customer service and they were unable to find another solution for me, telling me, well, we sent the package, but it was a mistake on your part. You should have sent the package by express parcel delivery and not by normal parcel delivery.
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Response from Petit-Fernand
We are sorry that you received the wrong labels in the first place. We did indeed reship the correct order to you immediately with priority mail and confirmed it by e-mail.
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Beatriz Hidalgo Navarro
Rating: 4 out of 5
I loved the stickers for both textiles and utensils.
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Response from Petit-Fernand
Great Beatriz :) thanks for sharing your opinion with us.
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Maria
Rating: 4 out of 5
I think they look like good products, prices could have been a little lower, very original idea, a few more designs where you can choose would have been nice.
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Cristina
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hi Christina, we are so sorry! The order was shipped at the end of March. I am sending you an email to help you.
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Miss L.
Rating: 1 out of 5
Commande non reçue J'ai deja contacter le service client / vérifier mon adresse également Pas recu de réponse du service client à ce jour
Response from Petit-Fernand
Pouvez-vous contacter notre service clientèle pour confirmer votre adresse et nous vous renverrons les étiquettes à nos frais ?
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sarah
Rating: 4 out of 5
Great this is our third order
Response from Petit-Fernand
Many thanks for been our customer Sarah!
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Valentine Renaud
Rating: 4 out of 5
Very good Good quality
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Anne Sophie Leclercq
Rating: 4 out of 5
Disappointed with my first order two years ago. The labels peeled off quickly. I still dared to recommend them? no more worries this time! Top, speed, color, design, installation and resistance correct.
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MÉLISSA LEMARIÉ
Rating: 1 out of 5
Address error? I never received my order. It was supposed to be returned but never was! Very disappointed
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Response from Petit-Fernand
Hi Mélissa, Sorry to read that your order has not arrived. We have just contacted you to help you. Have a nice day!
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1000699877
Rating: 4 out of 5
I really like the water bottles. Pretty, no taste in the water and it stays fresh. I bought 2 two years ago and they are still in good condition. The only downside is the caps. They're really fragile and I've had to buy new ones several times. I recently bought 2 more "can" size bottles, this time thinking that the stoppers would be stronger. But unfortunately this wasn't the case, and after 1 month the stopper didn't hold either. I'm a bit disappointed because I really like this brand.
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Christèle WYSEUR
Rating: 1 out of 5
Hello. My order went to the wrong address and I haven't heard from them since. This is not serious. I'm disappointed
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Response from Petit-Fernand
Hello Christèle, We have sent you a message to help you, Have a nice day
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Anne Meseguer
Rating: 1 out of 5
I had to sew all the labels back on. They won't stay on.
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Response from Petit-Fernand
Hello Anne, I'm sorry to hear that. A short message has been sent to you to help you as soon as possible. Have a nice day!
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Luana
Rating: 1 out of 5
Poor product
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Response from Petit-Fernand
Hello Luana, We are sorry the order did not meet your expectations. However, coto that you sent us a message two weeks ago, which was followed by our response in which we asked you for photos to verify the problem and find a solution. We look forward to your riscotro A good day ? Alessio
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Laila
Rating: 1 out of 5
It's good, but doesn't stick well enough to clothes or other objects.
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Response from Petit-Fernand
Hello Laila, We're sorry to read this. We have contacted you by email to help you find a solution. Have a nice day!
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Amandine C
Rating: 4 out of 5
I haven't had a chance to try them out yet, but I can say: -Fast, easy service. On-time shipping and delivery. -Sending in a kind of notebook that allows easy filing, avoids losses and is very clear. -Conforms to the order placed on the website.
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Shannon RM
Rating: 4 out of 5
Quick delivery, very practical notebook. Only downside: the labels don't wash very well. On the other hand, they're great on objects! Even after sterilization, they hold very well. The designs are really nice and varied! I'm glad they exist!
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Diana L.
Rating: 4 out of 5
The stickers are great. They adhere very well to objects and to clothing or shoes. Unfortunately, I find them just a little bit too small. They should almost be a little bigger. Nevertheless, I think the adhesion and quality are great.
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Sarah D
Rating: 4 out of 5
Very fast shipping. I had trouble sticking the labels on because I have a central steamer that adjusts the temperature according to the fabric. So it was difficult to follow the instructions.
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Sandra
Rating: 4 out of 5
Highly recommended. I have been using them for years.
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Response from Petit-Fernand
Great Sandra, what an illusion :)
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Caroline Humbert
Rating: 4 out of 5
Nice discovery with the Creche kit. To be seen in time?
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Response from Petit-Fernand
Thank you for your testimonial, Caroline!
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Maria laura Alves moura
Rating: 1 out of 5
I haven't received my order
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Response from Petit-Fernand
We are sorry about the delivery problem and unfortunately we cannot influence La Poste. Please let us know if you have received your refund.
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Lyll Pargas
Rating: 4 out of 5
I received the stickers, they look very nice even though I haven't used them yet, the printing and the colors with the designs are beautiful.
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Response from Petit-Fernand
Thank you very much :)
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Gwendoline
Rating: 4 out of 5
Perfect labels, just as requested! Top-notch lunch box too, great for my daughter's first day of school.
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Response from Petit-Fernand
Thank you very much for your opinion, Gwendoline!
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Marta
Rating: 4 out of 5
Super cute, practical and very useful labels for clothes and objects. I love them! They were made very quickly and shipped within the time frame indicated. I will order more labels and I am looking forward to buying the fabric bags. Thank you so much for making such beautiful things!
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Response from Petit-Fernand
Thank you very much Marta, do not hesitate to contact us if you need advice on products :)
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Raffaele D.
Rating: 4 out of 5
I have always purchased from Petit Fernand ,from thermoadhesive labels x clothing, to labels x items. Simply awesome!!! Kind, polite and efficient customer service. X me the numbers 1!!!!
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Response from Petit-Fernand
So many compliments in one message! We are the ones who thank you for your loyalty! Have a great day and see you soon on Petit-Fernand! ?
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Joanna B.
Rating: 1 out of 5
Never received item
Response from Petit-Fernand
We are very sorry about this! Could you please get in touch with our customer service to confirm your address and we will happy to resent it on our cost?
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IER
Rating: 4 out of 5
A little pricey but a great, useful product. Its stickers are easy to use and unavailable to organize children's stuff! Thanks again!!!
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Response from Petit-Fernand
We're glad to hear you liked our products!
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Magali Adam
Rating: 4 out of 5
Very nice, very pretty labels
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Response from Petit-Fernand
We're glad you liked our labels!
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Anónimo
Rating: 4 out of 5
Practical labels for everything and with a variety of label design options
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Response from Petit-Fernand
Thank you very much :)
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Kristina Gonzalez Fernandez
Rating: 1 out of 5
During the purchase process the payment is made with paypal but the company does not complete the purchase. An error appears on their website and the order is not registered but the amount is charged to paypal. Contact with the company which does not respond, because despite being a website no one works on weekends. Curiously after claiming in paypal I receive an email in which they inform me that I have the products in the cart and that if I want them to PAY AGAIN. A scam and a total lack of customer service. PayPal at the moment is not responsible and does not allow me to claim the amount. I will return the receipts and they will explain me where is the order number and the merchandise.
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Response from Petit-Fernand
Hi Kristina, I don't think we have understood each other, of course you are not going to pay twice. Can you give us the number of the order to find the payment and understand what happened ?
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customer
Rating: 1 out of 5
Labels don't stick!!!
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Response from Petit-Fernand
Hello Charlotte, We have just contacted you by email to help you find a quick solution. I'm sorry the labels won't fit.