Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1 and 4 stars

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Eleonora
Rating: 1 out of 5
About a month after ordering, I have not received what I ordered nor any communication about the shipment.
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Response from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. We have sent you an email regarding this in order to find a solution. Alessio
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Sarah
Rating: 1 out of 5
Doesn't stick to my dog's collar, who keeps losing his medals despite scrupulously following the instructions - too much money lost.
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Response from Petit-Fernand
Hello Madam, please note that the labels do not stick to all materials! We've sent you an e-mail to ask for more details.
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Marina
Rating: 1 out of 5
I bought 2 stoppers for water bottles but the 2 stoppers have a problem because they don't close.
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Response from Petit-Fernand
Hello Marina, I've just sent you an e-mail to help you.
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Carmen Vidal
Rating: 4 out of 5
Good buy but still a bit expensive. It's also a shame that the package doesn't include more labels with first and last names. Otherwise fast and careful shipping.
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Vittoria P.
Rating: 1 out of 5
I ordered custom labels, not only did they never arrive but I was currently offered neither a refund nor a voucher for a new purchase.
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Response from Petit-Fernand
I have sent you an email in order to verify that the address entered when ordering is correct. We can then find a soulzioen. I wish you a good day. Alessio
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Deniz Ersin
Rating: 1 out of 5
I have not received my order !!!!!!
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Response from Petit-Fernand
Hello Deniz, Sorry to read this. We contacted you a few days ago regarding your order. We hope it will arrive very soon. Have a nice day
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Jenny M.
Rating: 1 out of 5
Never received the paid stickers
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Response from Petit-Fernand
Hello Jenny, We are very sorry to hear that you have not yet received your order. Could you please confirm with our customer service that the address you provided with your order is correct?
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Berta Buil Martí
Rating: 4 out of 5
I really liked it, but I think I didn't finish ironing some of the labels well and they are peeling off. I will try again.
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Response from Petit-Fernand
Thanks for your trust Berta :)
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Rebecca
Rating: 4 out of 5
I was looking for some labels as my old labels were coming off within the wash . So I had look around and found these guys they were cheaper for the amount of labels I got . Did make me think twice ordering with these guys as they were not based in UK but iam glad I took the right decision and orderd some. Can't really say how they are as they haven't been put on my children clothing long but so far so good . I did like how they came they came in little book kind of a cheque book . Lovely designs too. Delivery wasn't too long as well think it must of been about 8days including weekend. They were dispatched very quickly which i loved. So overall very happy customer.
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garnier lucile
Rating: 4 out of 5
very satisfied with your adhesive labels for clothes
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Jenny H.
Rating: 1 out of 5
I ordered the iron on labels, 95% of the labels came off in the first wash! Really not impressed and won't purchase these again
Response from Petit-Fernand
Dear Jenny, Thank you very much for your message. I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly. Please contact our customer service for the replacement.
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Adeline Bukowski
Rating: 1 out of 5
Unfortunately, I did not receive my purchases. And unfortunately no communication with the seller I find this so distressing! Especially since I ordered baby's things for the nursery and ended up with nothing!
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Response from Petit-Fernand
Hello Adeline, Sorry for the delay in delivery. We have contacted you by email to help you. Have a nice day!
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Mme picard Isabelle
Rating: 4 out of 5
fast delivery, easy to use. Thanks for the sticker sheet as a gift.
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Caroline Dolme
Rating: 4 out of 5
Fast to read, pleasant and good rendering of labels.
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Elise E.
Rating: 4 out of 5
Received in the mailbox a few days after ordering.
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Natascha R.
Rating: 1 out of 5
I bought the stickers for textiles, did everything according to the instructions and yet half of them quickly came off after the first 30* wash. Unfortunately not recommended.
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Response from Petit-Fernand
Thank you for your order at EsIstMeins! Dear Natascha! We are very sorry to learn that the quality of the goods you received is not satisfactory. It happens very rarely, but you seem to have received a defective product. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to stick the labels. We will then be able to better understand the problem and help you further.
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Maike R.
Rating: 4 out of 5
The stickers are great, but unfortunately the parchment paper was not included.
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Response from Petit-Fernand
Thank you for your review and sorry about the paper. Should we send it back or can you use the baking paper instead?
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Belén
Rating: 1 out of 5
The labels never arrived. However, I contacted customer service and they refunded the amount.
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Response from Petit-Fernand
Hello Belen, We apologize again for this shipping incident.
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Vanessa Nohales Couso
Rating: 4 out of 5
This is the second time I have ordered the pack. They took a little longer to arrive than expected but overall I am happy with the result.
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Response from Petit-Fernand
Thank you very much for your trust Vanessa :)
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Noemie Vallet
Rating: 4 out of 5
Fast shipping and as described
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Response from Petit-Fernand
Great, thanks :)
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Marie Baltet Honorat
Rating: 1 out of 5
Unfortunately I never received my order...
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Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you quickly. We apologize for the delay. Have a nice day!
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HS
Rating: 1 out of 5
Followed instructions very carefully for iron on labels, but after one wear and one wash (20 degrees) almost all of the labels have peeled off. Ended up buying sew on labels as i knew these would stay on and I had wasted so much time ironing 100 labels on my daughters clothes for nursery. I also emailed Petit-Fernand to let them know what had happened and no one replied. Not impressed
Response from Petit-Fernand
Dear Harriet, we are sorry to hear about this issue. Surely the iron-on labels must not peel off. We would be happy to resend the new labels on our cost but we never receive any email from you. Please contact our customer service with the picture of damaged labels for replacement!
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yoa gomez
Rating: 1 out of 5
21 days and I'm still waiting for my order. I wanted them for Monday when my little one starts kindergarten, but nothing. Customer service told me that they will send them to me again, but because of this delay I ordered them yesterday from another page.
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Response from Petit-Fernand
Hi Yoana, We understand about the delay, and we apologize again. We will be in touch for your new order :)
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Stéphanie Le Bras
Rating: 1 out of 5
The labels stick very badly or not at all. Therefore I could not make a good advertisement. Sincerely
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Response from Petit-Fernand
Hello Stéphanie, I'm sorry to read this. I've just contacted you to find a quick solution to this problem. Have a nice day!
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Gema
Rating: 1 out of 5
It's been 3 weeks since I placed the order and I still haven't received it. They sent me an email that it had been sent and I don't know anything else.
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Response from Petit-Fernand
Hello Gema, I am sorry for the delay of your order. We have just contacted you by email to help you as soon as possible.
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Miss A.
Rating: 1 out of 5
The first time I got these were great but second time the stickers don't peel off easily and keep breaking.
Response from Petit-Fernand
Dear Anna, Thank you for shopping at Petit-Fernand! We are very sorry to hear that you have encountered problems with your order. It is possible that you have received a faulty batch. Please, contack our customer service with the pictures of the problem for replacement.
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Ana María González Fortes
Rating: 1 out of 5
Good morning, I have not received order number 2000813345 yet. Please give me a solution. Thank you.
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Response from Petit-Fernand
Good morning Ana Maria, We have just contacted you by email to help you as soon as possible. We are sorry for the delay.
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marion
Rating: 4 out of 5
I ordered several models of self-adhesive labels and one set does not peel off well. There's extra plastic. All the others are great.
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Anne J.
Rating: 4 out of 5
Tippi toppi ????
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Dana M.
Rating: 4 out of 5
Beautiful stickers. I can't say anything about durability yet as they haven't been in use that long. But they look high quality and stick well to the drinking cup, where they have already successfully survived the dishwasher. We have yet to test the clothes stickers/ironing labels.
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Emmanuelle DARBON
Rating: 1 out of 5
All the labels came off in the wash, even after waiting several days for them to adhere to the fabric.
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Response from Petit-Fernand
Hello Emmanuelle, We're sorry to hear that our products don't meet your expectations. I have sent you an e-mail so that we can find a solution together? Good day and see you soon!
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Val W.
Rating: 4 out of 5
I love these stickers They are lovely in colour and design perfect for my new baby's clothes tupperwear boxes and shoes
Response from Petit-Fernand
Thanks Val for your review! We are glad you love our products!
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Anna Roig Raig
Rating: 1 out of 5
All the labels I have stuck on different garments (T-shirts, bibs, pants...) have peeled off after the first wash. Bad product and expensive
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Response from Petit-Fernand
Hi Anna, I'm sorry to hear about your labels peeling off. I just sent you an email so I can help you :)
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Emilie Pires
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Emilie, Sorry to read this. We have contacted you via email to find a solution together :)
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yoa gomez
Rating: 1 out of 5
I ordered a pack for daycare on March 7, Day 09 tells me that they are leaving, today March 24 they still have not arrived. 15 dias......las I need for next week when the nursery starts.
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Response from Petit-Fernand
Hello :) We are sorry for the delay of your order. Can you contact us by email with your order number ?
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Aurelie
Rating: 1 out of 5
I ordered 2 personalized bottles and after 2 days of use, my son's bottle cracked at the plastic cap and the cap came off. I contacted the after-sales service to ask them to suggest a solution and have had no response to date... this experience leaves a bitter taste in my mouth. I won't be ordering from them again and won't be recommending them.
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear that our products don't meet your expectations. I've sent you an e-mail so that we can find a solution together? Good day and see you soon!
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Gilvan
Rating: 4 out of 5
Labels as ordered. Fast delivery
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Response from Petit-Fernand
Thank you very much?
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Anna P.
Rating: 4 out of 5
I had recently ordered 2 water bottles, one for a gift the other for my daughter, already second to have one more. Aesthetically they are really wonderful until they fall which unfortunately for children inevitable, the construction remains solid fortunately but the white enamel comes off right after first fall or cracks appear, in fact first time brought to kindergarten fall and unfortunately ruined, same thing happened also to the little friend to whom we had given the gift. Total of the story I don't know how to protect them from falls to have them in excellent condition I think almost impossible but how nervous. Water stays cool, quality stainless steel really.
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Response from Petit-Fernand
Thank you for sharing your experience. Your opinion is important in order to help improve our products! Have a good day?
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Angela Fallea
Rating: 1 out of 5
I still haven't received my order n°1001764381
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Response from Petit-Fernand
Hello Angela, We have sent you an email to help you. We are very sorry for the delay in delivery.
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pauline
Rating: 4 out of 5
Good quality labels But it's a shame when you order several sheets not to be able to choose different models
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Response from Petit-Fernand
Thank you for your confidence Pauline :)