The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
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Response from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
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Justine Pruvost
Rating: 1 out of 5
order error sent request the same day could not be changed because reply several days later and order was already ready!
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Response from Petit-Fernand
Hello Justine, thank you for your feedback. I apologize on behalf of C-monEtiquette for this error on our part. I confirm that I have proceeded with the refund of your order. We apologize for the inconvenience. Bea
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Sara
Rating: 1 out of 5
The purchase unfortunately was a disappointment, the labels after a few minutes came off all the pencils, pens and markers, despite the fact that even on your own site it was communicated as a usage scenario.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that the product did not meet your expectations. We have sent you an email to find a solution to the inconvenience. Alessio
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Dariia S.
Rating: 4 out of 5
Unfortunately Carmen and Carmelito pic no longer available. Everything else top
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claire leostic
Rating: 1 out of 5
I did not receive the parcel. Claire LEOSTIC-HERVE
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Response from Petit-Fernand
Hello Claire, I'm sorry you didn't receive your order. I've just sent you an e-mail to try to understand the problem and find a solution. I look forward to hearing from you and wish you a wonderful day! Bea
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Christine Lemaitre
Rating: 4 out of 5
These labels are so useful! The only drawback is that the stickers don't hold very well...
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Response from Petit-Fernand
Hello Christine, thank you very much for your feedback. I'm sorry you're having trouble with the labels, and I can confirm that it's not normal for them to come off. I've just written you an e-mail to try and find a solution. I look forward to hearing from you, and wish you a wonderful day! Bea
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M. W.
Rating: 4 out of 5
It would be nicer if you could freely choose the amount of glue. ( not in "steps of ten" ) A larger or changing selection of motifs would be great. ( gets boring quickly )
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Nelly DELMATTO
Rating: 4 out of 5
Very correct I recommend
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Erika Virin
Rating: 4 out of 5
Satisfied with my purchase, just need to see in the wash if it stays.
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Jordana Corona
Rating: 1 out of 5
I still haven't received my order. Confirm my address Rue La Roche Fatale 81 1200 Woluwe Saint Lambert
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Response from Petit-Fernand
Hi Jordana, I've just sent you an e-mail confirming that your order has been sent to the address you requested. Have a nice day! Bea
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Emilie HILL
Rating: 1 out of 5
Never received Mail sent to customer service almost 15 days ago 0 returns No reply received Please contact me Or refund me Pr info... on my last order... the labels didn't stick.... The ... never received
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Response from Petit-Fernand
Hello Emilie, thank you for your message. You wrote to us on January 13th and I replied on January 14th asking if the delivery address was correct. Without a reply from you, we are unfortunately unable to take any action. Looking forward to hearing from you, Very nice day! Bea
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Luisa
Rating: 4 out of 5
The stickers on the items stick very well. Only very rarely does one slip out of place. We will order again.
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Rebecca
Rating: 4 out of 5
Super quality. The labels are great and hold up very well on all textiles. I recommend... A small problem with the express delivery... I paid for nothing because my delivery arrived a week later instead of 48 hours.
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Response from Petit-Fernand
Thank you so much Rebecca! We are delighted to read that! Have a nice day! Bea
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Sarah G.
Rating: 1 out of 5
Still not received my order, where is it?
Response from Petit-Fernand
Hi Sarah, Sorry to hear that you still did not receive your order. Could you please confirm your address with the customer service so we can resend to you the missing goods?
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Paola B.
Rating: 4 out of 5
Order arrived in 3 days. Labels well made and easy to apply. This is the 3rd order I have placed.
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Response from Petit-Fernand
We thank you for your opinion and loyalty. A good day ?
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Charlotte
Rating: 4 out of 5
Satisfied with my order of labels for my daughter, fairly fast delivery, very pretty labels that stick well ?
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Response from Petit-Fernand
Thank you very much Charlotte! The whole team wishes you a wonderful day!
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Jacqueline FORGES
Rating: 4 out of 5
The 48-hour delivery deadline was not met.
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Response from Petit-Fernand
Hello Jacqueline, thank you for your order. Our personalized products are manufactured and delivered to the postal service within 48 hours. You then need to add the delivery time, from 2 to 6 working days. Have a nice day! Bea
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Chrystel
Rating: 4 out of 5
The labels are varied and beautiful. My son loved his. The only downside is that I have the impression that the labels peel off very quickly, which is a real shame because they're normally meant to stay on for a long time....
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Stephanie ROGER
Rating: 1 out of 5
Order never received but payment was taken and no way of contacting anyone, except by sending a message via "contact" with the warning that the message may take a long time to process. One thing's for sure, I'll never order from this site again.
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Response from Petit-Fernand
Hello Stéphanie, thank you for your message. You can contact customer service by writing to [email protected] and we'll get back to you within 24 hours. I've just written to you to find out more about why the order didn't arrive at its destination. Looking forward to hearing from you, I wish you a great start to the week! Bea
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Karine
Rating: 4 out of 5
They're always pretty, you can change them with every order, the choices are endless. The only downside is that self-adhesive clothing labels often come off in the wash and end up stuck on other garments.
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PAPIN49
Rating: 4 out of 5
Very good product
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Alice C.
Rating: 4 out of 5
Perfect object labels, I have been getting them from you for 5 years now,just note they should be a little more adhesive.
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Severine Mota
Rating: 1 out of 5
Merchandise still not received my son left without labels
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Response from Petit-Fernand
Hi Severine, I'm sorry the labels didn't arrive in time for departure. I completely understand your frustration. I have written to you by e-mail so that we can find a solution. Have a nice day! Bea
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Franziska L.
Rating: 4 out of 5
Print quality super One star deduction because the stickers are difficult to remove in order to use them.
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Betta
Rating: 1 out of 5
Unfortunately, my assessment can only be negative. It has been 15 days since the order, which was given for delivery after 3 days at the time of purchase, and I still have not received the goods. I cannot express an opinion on the goodness of the product but I think that for a company customer care is also very important. Despite asking where my package is the only response I received from customer service was an automated email saying that they entrust shipping to the post office and have no record of it. I hope to receive what I ordered...sooner or later
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Response from Petit-Fernand
Good morning elisabetta, We are sorry you did not receive your order. I have sent you an email about the confirmation of the address so that we can proceed with a solution. Looking forward to your, Good day Alessio
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Vanessa
Rating: 4 out of 5
The delivery was very fast and the process was uncomplicated. The stickers look good. I can't say anything about the durability yet. So for now?
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Elisabetta S.
Rating: 4 out of 5
Seriousness and quick delivery time. Wide choice and good quality.
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Jareeporn
Rating: 4 out of 5
Quick, easy to use and good quality
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Laura GIORDANO
Rating: 4 out of 5
My order never arrived but customer service was very reactive My order was reshipped immediately
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Response from Petit-Fernand
Thank you for your feedback Laura. The C-monEtiquette team wishes you a wonderful day! Bea
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Ioana A.
Rating: 1 out of 5
Not worth the price for the quality. Extremely bad for delivery.
Response from Petit-Fernand
Hi Ioana, we are sorry to hear about your bad experience. Could you please provide with the details of the problem to the customer service so we can help to solve the problem.
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Julie DELPORTE
Rating: 1 out of 5
Hello All the labels come off after 1 wash even though they were glued correctly. I had already ordered on your site and I am very disappointed.
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Response from Petit-Fernand
Hello Julie, I'm sorry to read this. I have just sent you an e-mail so that we can find a solution. I look forward to hearing from you and wish you a lovely day! Bea
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Kim
Rating: 4 out of 5
I love these stickers - really easy to apply, last ages and if you do need to remove them then you are able to. The colours and designs are great, and I love that you can change your design each time. This is my second purchase and I will definitely be making more in the future.
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Daniela D.
Rating: 1 out of 5
Failure to receive labels
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Response from Petit-Fernand
Good morning Daniela, Sorry you have not yet received your order. We have sent you an email to find an appropriate solution. Have a good day ? Alessio
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Amandine Touvron
Rating: 4 out of 5
Super satisfied!
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Response from Petit-Fernand
Thank you Amandine for your feedback. The C-monEtiquette team wishes you a wonderful day!
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Flavie
Rating: 4 out of 5
Easy to use and very practical
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Response from Petit-Fernand
I'm glad to hear that, Flavie. Thank you so much! Bea
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Marika P.
Rating: 4 out of 5
Excellent products
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M. H.
Rating: 1 out of 5
I placed an order on August 28, 2021 that I paid for in advance and never received. I complained several times by email to no avail. Finally they told me they would resend the order but they lied again. I never received anything , only emails for me to leave a valuation. As of January 19, 2022, I think I can already confirm that the company Petit Fernand is unprofessional to use no other words to describe them. They have my money for nothing. Very very disappointed
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Response from Petit-Fernand
Hello, I am very sorry for what happened. I confirm that your order has been shipped to the confirmed address. I am really sorry that you did not receive the labels. I have requested the refund from our accounting department. It will be reflected in your account in 2 to 5 working days. I remain at your disposal for any further information. Have a nice day! Bea
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KE
Rating: 1 out of 5
I have not received my order for more than two weeks. The money was booked immediately, but no delivery So outrageous. Never again
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Response from Petit-Fernand
We are sorry to hear that the labels were lost in the post. The new batch was sent to you on January 11. We hope that you will receive them soon.
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Arin F.
Rating: 4 out of 5
Good quality stickers
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Javier Escudero
Rating: 4 out of 5
Good product but shipping was delayed.
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Response from Petit-Fernand
Hi Javier, I'm sorry for the delay. We love to know that you like our products. Best regards, Bea
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