English 
M
Rating: 4 out of 5
Labels delivered promptly to the mailbox. Too bad there aren't more font options to choose from (that's why one star is removed). Would recommend.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 658 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1 and 4 stars
Reset filtersM
Rating: 4 out of 5
Accurate punctual helpful and very kind. the product arrived on time and without any problems, conforming to what I had ordered.
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Response from Petit-Fernand
Thank you for your recesion and loyalty. Have a nice day and see you soon on Petit-Fernand ?
C
Rating: 1 out of 5
I bought two personalized water bottles. For one of them I had to change the cap, which was cracked. The caps are unsuitable for children. It's impossible to open or close them. Today my children have bottles with the cap still open. It's very disappointing for a product at this price!
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm very sorry that you've had problems with the caps on our water bottles. I invite you to write to us at [email protected] so that we can understand the problem and provide you with a quick solution. I look forward to hearing from you and wish you a pleasant day! Bea
T
Rating: 4 out of 5
Lots of choice and very nice. Fast delivery. Would recommend. Thank you
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J
Rating: 4 out of 5
Very happy with the labels. The only downside was the long delivery time.
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A
Rating: 4 out of 5
Perfect, very good quality, fast and careful delivery
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E
Rating: 4 out of 5
Perfect products, too bad x the post office took a while to get it in.... Highly recommended, this time it was a gift and the little girl super appreciated
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
M
Rating: 4 out of 5
Fast delivery, attractive labels. Easy to apply. I tested the machine wash and dryer and it didn't budge. To be seen after several washes. Overall, I'm satisfied.
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M
Rating: 1 out of 5
Although there has been some difficulty in communication, they wrote to me to solve a problem with the shipment. I hope that the product will now arrive. Thank you!
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Response from Petit-Fernand
Hello Monica, thank you for your message. I am sorry that you did not receive your order. Yesterday I asked you if you would like to keep the same address for the new shipment. Without a reply from your side unfortunately we can't do anything. I am waiting and I wish you a good day! Bea
K
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Khadija, thank you for your message. I can confirm that your order is being processed and will be shipped as soon as possible to the confirmed address. I remain available and wish you a beautiful day! Bea
J
Rating: 4 out of 5
Good delivery time. I've been using these labels for my son's shoes and clothes for over a year now. The stick-on clothes labels have never come off due to wash or wear. The shoe labels have also stayed on. The iron-on clothes labels are not as good so I've stopped ordering those. If you have kids in nursery/daycare I would highly recommend these labels. I would have given it 5 stars except that, for a repeat customer, it works out very expensive since kids grow out of clothes so quickly. Also the iron-on labels were disappointing.
Response from Petit-Fernand
Dear Jay, thank you for taking your time to write the review! We value our loyal customers! Can you please share with our customer service what did you found dissapointing with iron-on labels so we can improve it?
E
Rating: 1 out of 5
I am awaiting the requested order on 09/01/2022
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email to confirm the address. Looking forward to Sue, Have a nice day ? Alessio
R
Rating: 1 out of 5
Order still not received after 20 days.
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
N
Rating: 4 out of 5
I'm happy with my purchase but the little blue cap often breaks and I'd like to be able to buy just this part and not the whole cap every time... my son often breaks them...
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M
Rating: 4 out of 5
Product as expected, customer service very good. The shipment took 3 weeks to arrive.
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Response from Petit-Fernand
Hi Marilo, thank you for your words and sorry for the delay. The whole team wishes you a happy day!
T
Rating: 4 out of 5
Although there was a significant delay in the order and I was dissatisfied, they have been interested in offering a solution. I received everything correctly and I am happy. The labels are very nice
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Response from Petit-Fernand
Hi Tania, I am very sorry for what happened. I just sent you a message, don't worry, we will find a solution as soon as possible. Best regards, Bea
D
Rating: 4 out of 5
Always impeccable products and shipments on time .
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
C
Rating: 4 out of 5
Shipping was a bit slow. Otherwise, great! We had already purchased but had to update labels :)
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Response from Petit-Fernand
Hi Carla, Thank you! Sorry for the delay and I wish you a happy day! Bea
L
Rating: 4 out of 5
Good label quality. Rather expensive.
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M
Rating: 4 out of 5
I got some adhesive clothing labels. They adhere well but the writing is not very clear, maybe I made the wrong choice of colors. White writing on a pink background. Previous I got the labels that attach with iron, super happy, they attach easily and withstand washing. I usually wash at 40 degrees.
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A
Rating: 4 out of 5
The product was not shipped within 48 hours, but 72. Otherwise low
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Response from Petit-Fernand
Hello Isabelle, thank you for your feedback. Our personalized products are manufactured and shipped within 48 hours. Delivery can take from 1 to 6 days. Have a nice day! Bea
A
Rating: 4 out of 5
Very nice labels and arrived on time for delivery. Efficient and friendly customer service. Both heat and adhesive labels are wash resistant only for some fabrics, with others they come off easily.
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M
Rating: 4 out of 5
Fast shipping. Product as described. Nice pattern and writing.
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Response from Petit-Fernand
Thank you very much Marie! Have a nice day! Bea
S
Rating: 4 out of 5
Good products, fast delivery, but the price is still high.
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K
Rating: 4 out of 5
As usual, very good and very efficient! Good value for money. Our creation looked just like it did on the computer, and was quickly delivered. Sometimes, the little boards in the "checkbook" aren't cut very neatly, but apart from that, it's perfect.
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N
Rating: 4 out of 5
Everything is dispatched quickly after ordering. The labels come in a very child-friendly sticker booklet with additional small stickers for the kids. The labels are all nice and thin (especially the iron-on labels), so they don't get in the way when worn. Overall, the quality is also very good. The only reason for deducting a point is that some (very few) iron-on labels lost their grip after a short time (despite being used correctly). We are very satisfied all round.
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A
Rating: 4 out of 5
Quality of the shoe stickers very good, only rather long delivery time.
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C
Rating: 1 out of 5
I have not received my order....
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Response from Petit-Fernand
Hello Caroline, I'm sorry you didn't receive your order. I can confirm that it was dispatched on Friday January 28 to the confirmed address. It should be arriving in your mailbox shortly! A great start to your week! Bea
S
Rating: 4 out of 5
I've only had the lunch boxes for half a year and the sticker is already coming off even though it's supposed to be microwave and dishwasher safe. I've only ever washed it by hand. I think it's a shame for the price. Thought that it was like the drinking bottle is properly made on it and not just glued. Otherwise, the lunch boxes are really super practical, especially with the removable ice pack.
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R
Rating: 1 out of 5
I have still never received my order
Response from Petit-Fernand
Dear Rachel, we are sorry to hear that you still did not receive your order. Could you please contact customer service to verify your address?
M
Rating: 4 out of 5
Great for quick labelling for nursery and primary school. They do come off so I have to replace and I wouldn't use for senior school as they can be peeled off too easily. Improvement suggestion: add a large vision of the sticker to the front of the booklet so you know who's stickers they are when owning a pack for more than one child.
Response from Petit-Fernand
Dear Michael, thank you for the improvement suggestion! The labels are normally not suppose to peel off. Please, contact customer service if you encounted a problem with the labels to find a suitable solution.
B
Rating: 4 out of 5
We still appreciate the speed of delivery and the visuals of the labels, but we seem to have noticed that the labels don't hold up as well on our children's clothes.
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Response from Petit-Fernand
Hello Aurélie, thank you very much for your kind feedback. I've just sent you an e-mail so that I can better understand the problem and get back to you quickly with a solution. Have a nice day! Bea
N
Rating: 4 out of 5
Very good and practical for all textiles. I recommend this product
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Response from Petit-Fernand
Thank you very much Nathalie! We wish you a wonderful day!
S
Rating: 1 out of 5
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
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Response from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
J
Rating: 1 out of 5
order error sent request the same day could not be changed because reply several days later and order was already ready!
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Response from Petit-Fernand
Hello Justine, thank you for your feedback. I apologize on behalf of C-monEtiquette for this error on our part. I confirm that I have proceeded with the refund of your order. We apologize for the inconvenience. Bea
S
Rating: 1 out of 5
The purchase unfortunately was a disappointment, the labels after a few minutes came off all the pencils, pens and markers, despite the fact that even on your own site it was communicated as a usage scenario.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that the product did not meet your expectations. We have sent you an email to find a solution to the inconvenience. Alessio
D
Rating: 4 out of 5
Unfortunately Carmen and Carmelito pic no longer available. Everything else top
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C
Rating: 1 out of 5
I did not receive the parcel. Claire LEOSTIC-HERVE
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Response from Petit-Fernand
Hello Claire, I'm sorry you didn't receive your order. I've just sent you an e-mail to try to understand the problem and find a solution. I look forward to hearing from you and wish you a wonderful day! Bea
C
Rating: 4 out of 5
These labels are so useful! The only drawback is that the stickers don't hold very well...
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Response from Petit-Fernand
Hello Christine, thank you very much for your feedback. I'm sorry you're having trouble with the labels, and I can confirm that it's not normal for them to come off. I've just written you an e-mail to try and find a solution. I look forward to hearing from you, and wish you a wonderful day! Bea
M
Rating: 4 out of 5
It would be nicer if you could freely choose the amount of glue. ( not in "steps of ten" ) A larger or changing selection of motifs would be great. ( gets boring quickly )
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