Customer reviews of Petit-Fernand

9,3 /10

Based on 56 658 published reviews

5 47,9k 85% 4 3 493 6% 3 1 495 3% 2 1 027 2% 1 2 723 5%

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1 and 4 stars

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Nora Bekhti Moussaoui

Published on 13/01/2022 à 09h15

The service was impeccable and I received my labels on time. The problem is that the labels didn't stay on the clothes, so I'm very disappointed!

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Response from Petit-Fernand Published on 13/01/2022

Hello, we are sorry that your labels do not give you complete satisfaction. I've just sent you a private e-mail to solve the problem.

Luisa F.

Published on 13/01/2022 à 05h03

The thermo adhesive labels are very cute and easy to apply. They arrived in a very short time!

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Response from Petit-Fernand Published on 14/01/2022

Thank you for sharing your experience. Have a great day and see you soon! ?

Antonio D.

Published on 12/01/2022 à 13h50

excellent quality

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Response from Petit-Fernand Published on 17/01/2022

We thank you for your review and loyalty. Have a good day ?

Marks&Spencer H.

Published on 11/01/2022 à 13h57

Good product at a reasonable price. Initial problems with completing order now resolved.

Response from Petit-Fernand Published on 12/01/2022

Many thanks for your review and your fidelity. Have a nice day! ?

Chiara C.

Published on 10/01/2022 à 09h13

Product in line with what was ordered, good quality, arrived quickly

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Response from Petit-Fernand Published on 10/01/2022

We thank you for your review and loyalty. Have a good day?

Nour El Houda Hafid

Published on 09/01/2022 à 07h02

Order received quickly, products very easy to stick on clothes. This was my first order but it won't be my last. I recommend it.

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Response from Petit-Fernand Published on 14/01/2022

Thank you very much Nour, I'm delighted to hear that the labels are a perfect match for you. Lovely day! Bea

Claire

Published on 08/01/2022 à 11h12

I selected name stickers with vehicles on so my son would be more willing to have them in his clothes. My 3 year old was disappointed that his stickers then didn't have a picture on as ordered. I don't think I would have paid a premium had I have expected this to happen.

Response from Petit-Fernand Published on 10/01/2022

Hello Claire, Thank your for your order. I am really sorry the stickers are not how you expected them to be. However, it is shown on our website that the picture (bus) was unavailable for the background you had chosen. I have sent you an email with the screenshots so you can see. Wishing you a lovely day, Bea

Aurélie Tavernier

Published on 07/01/2022 à 21h16

The after-sales service is quite responsive and takes our opinion into account. The website is easy to use.

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Response from Petit-Fernand Published on 14/01/2022

Hello Aurélie, thank you very much for your message. We're delighted to hear you're having a great customer experience. Have a nice day! Bea

Brigitte Taravella

Published on 07/01/2022 à 16h51

Good evening, never received the labels.

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Response from Petit-Fernand Published on 11/01/2022

Hello Brigitte, I've just sent you an e-mail to check with you whether the address provided was correct. I look forward to hearing from you, and wish you a wonderful day! Bea

Floriane

Published on 07/01/2022 à 15h42

Beautiful labels. Too bad I didn't notice but on the small ones in 1 line there is only the first name.

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Pierre Faure

Published on 07/01/2022 à 08h41

Too bad I didn't receive my order

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Response from Petit-Fernand Published on 11/01/2022

Hello, I'm sorry you didn't receive your order. My colleague replied to your e-mail on January 7, asking if the address you provided at the time of purchase was correct. I look forward to hearing from you and wish you a wonderful day! Bea

Francesca P.

Published on 06/01/2022 à 18h32

Great products. Quick and punctual shipping

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Response from Petit-Fernand Published on 12/01/2022

We thank you for your opinion and loyalty. Have a great day and see you soon! ?

Cata

Published on 04/01/2022 à 12h31

All very well

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Response from Petit-Fernand Published on 05/01/2022

Thank you very much for your review ! Have a nice day ?

Laura

Published on 03/01/2022 à 20h27

The shipment took longer to arrive than I expected, about 20 days. It was sent by regular mail so the letter carrier left it in the mailbox. The envelope was a little damaged but luckily the product was not. The stickers are very nice, I used them to mark my son's clothes for kindergarten and it looked great. The only thing is that to make it look good you have to leave the iron longer because otherwise they do not stick.

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Response from Petit-Fernand Published on 14/01/2022

Hello Laura, Thank you for your message and order with Petit Fernand. That's right, the stickers are mailed and left in the mailbox. I'm sorry to hear that it arrived a little damaged and I'm glad you like the stickers. Best regards, Bea

Client

Published on 03/01/2022 à 08h51

I place an order and realize that I have made a mistake, so I am offered to change my order because it is not yet produced. I changed it 5 minutes after placing my order ... they replied 3 days later, telling me it was too late to change it! So why offer me this? Lame, avoid it!

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Response from Petit-Fernand Published on 03/01/2022

Hello, Please accept our sincerest apologies. It's true that you requested the modification within the allotted time. In order to find a solution to your problem as quickly as possible, I have sent you an e-mail. Sincerely, Alessio

A. Fournier

Published on 02/01/2022 à 18h55

I love the self-adhesive labels for clothes and objects (stick directly on clothes, water bottle, helmet, bags...). They stick really well...Orders are received quickly. I regularly make birth gifts with cmonetiquette and each time it pleases enormously! Thank you so much.

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