Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 679 published reviews
5 47,9k 85% 4 3 495 6% 3 1 495 3% 2 1 027 2% 1 2 723 5%

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1 and 4 stars

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J
Johanna V.
Rating: 4 out of 5
following a purchase from 03/08/2025
Great as usual However, I thought that the 1 line labels were less wide
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Magali C.
Rating: 1 out of 5
following a purchase from 03/08/2025
The promo code on the site was not applied and when I sent a message to customer service, the response was completely off-topic. I sent another email and since then no news... not very professional
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Response from Petit-Fernand
Hello Magali,

Thank you for your feedback and we sincerely apologize for this experience. Your satisfaction is essential to us. We have just contacted you again to find a quick solution to your situation. We want to resolve this issue quickly.

Best regards,
Alice C-Monetiquette
A
Amy M.
Rating: 1 out of 5
following a purchase from 05/07/2025
I didn't receive my order.
Response from Petit-Fernand
Hi Amy,
We’re very sorry to hear that your order hasn’t arrived.
We’re contacting you right away to investigate and resolve this as quickly as possible.
Chiara, Petit-Fernand
F
Fanny P.
Rating: 4 out of 5
following a purchase from 01/08/2025
I did not receive the correct order but the customer service was excellent.
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Jennifer L.
Rating: 4 out of 5
following a purchase from 23/07/2025
Top stickers that also hold. Always happy to use again. Highly recommended.
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Response from Petit-Fernand
Good day, Jennifer,
It is nice to hear that you are completely satisfied with our service. Thank you very much for your review!
Have a nice day,
Customer Service EsIstMeins
D
Doretto I.
Rating: 4 out of 5
following a purchase from 23/07/2025
Excellent product, serves the purpose
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Response from Petit-Fernand
Dear Ilaria,

Thank you for your positive feedback and for choosing Petit-Fernand. We are pleased to know that the product met your expectations and achieved the desired purpose. If you have any further suggestions or requests, please do not hesitate to contact us.

Best regards,
The Petit-Fernand team
S
Sabrina C.
Rating: 4 out of 5
following a purchase from 02/08/2025
Very satisfied with my purchase, the shipping was very fast.
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Zambelli G.
Rating: 1 out of 5
following a purchase from 17/07/2025
Order never arrived for the second time
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Response from Petit-Fernand
Good morning Giampiera,
thank you for your feedback and we are sorry again for the delivery issue.
As requested, the refund has already been processed.
We remain at your disposal for any further needs.
Chiara, Petit-Fernand
M
Mégane D.
Rating: 4 out of 5
following a purchase from 02/08/2025
Fast and careful delivery, good quality items, however I ordered a water bottle, and my daughter's name is not facing the opening of the bottle as it should be. It looks like it is crooked, I bought 2 and it's the same.. disappointed
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Itziar A.
Rating: 4 out of 5
following a purchase from 23/07/2025
A lot of variety of letters, colors, and drawings. A lot of variety of labels. This is the second time I take it, delighted with the offers.
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Aude C.
Rating: 4 out of 5
following a purchase from 01/08/2025
I had already ordered labels, it was great. The box tasted a little disappointing, some "bubbles"
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Virginie M.
Rating: 4 out of 5
following a purchase from 01/08/2025
A bit disappointed with the tasting box, the sticker is stuck crookedly and I don't know why I didn't expect a big sticker stuck simply. But otherwise not bad
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Pascale E.
Rating: 4 out of 5
following a purchase from 01/08/2025
Very beautiful water bottle. Very practical for everyday use
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Sophie G.
Rating: 4 out of 5
following a purchase from 30/07/2025
Fast delivery time
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Lieto A.
Rating: 1 out of 5
following a purchase from 19/07/2025
I have not received the ordered and paid goods
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Response from Petit-Fernand
Good morning Anna Maria,
we are very sorry to hear that you have not yet received your shipment.
We will contact you immediately via email to verify the situation together and find a solution.
Chiara, Petit-Fernand
V
Vanessa G.
Rating: 1 out of 5
following a purchase from 31/07/2025
I had ordered a glass that was ultimately refunded. I had to send a message to find out why something was missing from the order and to get the refund ...
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Response from Petit-Fernand
Hello Vanessa,

Thank you for taking the time to share your experience. We are sorry for the inconvenience regarding your order. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us directly for any questions. We hope to see you soon on C-Monetiquette.

Best regards,
Alice C-Monetiquette
S
Stéphanie B.
Rating: 4 out of 5
following a purchase from 31/07/2025
Ease of use on the website, a lot of choices. Fast delivery. Prices a bit high.
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Janine M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Very poor service & would not recommend your site to anyone
Response from Petit-Fernand
Hi Janine,
We’re truly sorry to read your comment, especially since we did our best to resolve the issue promptly.
As a goodwill gesture, we resent your labels free of charge, even though the error did not come from our side. The name entered during the first order 4002507210 is visible in your original confirmation email 🙂
We're always here to help if needed.
Chiara, Petit-Fernand
P
Pauline B.
Rating: 1 out of 5
following a purchase from 31/07/2025
Package not received after 3 weeks of purchase
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Response from Petit-Fernand
Hello Pauline,

Thank you for taking the time to share your opinion. We are sincerely sorry to learn that you have not received your package within the expected time. Your satisfaction is essential to us, and we are committed to improving our services. Please do not hesitate to contact us directly so that we can assist you in this situation.

Best regards,
Alice from C-Monetiquette
E
Emilie C.
Rating: 4 out of 5
following a purchase from 31/07/2025
Perfect as usual... just missing the possibility to mix the colors of the mini labels.
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Nicoletta G.
Rating: 4 out of 5
following a purchase from 20/07/2025
Satisfied
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Estelle B.
Rating: 4 out of 5
following a purchase from 30/07/2025
Maybe just adjust to the size of the pen
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Sarah N.
Rating: 4 out of 5
following a purchase from 29/07/2025
Not tested yet but the rendering is very good
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Fatu M.
Rating: 4 out of 5
following a purchase from 29/07/2025
The ability to customize our child's labels and the fact that you also respect delivery deadlines
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Cremona E.
Rating: 4 out of 5
following a purchase from 19/07/2025
Print and colors like in the prototype. Really good labels.
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Response from Petit-Fernand
Dear Elisa,

Thank you for your positive feedback regarding the labels from Petit-Fernand. We are pleased that the printing and colors met your expectations. We remain at your disposal for any further needs.

Best regards,
Chiara, Petit-Fernand
M
Marie-Line L.
Rating: 4 out of 5
following a purchase from 29/07/2025
Pleasant site and very easy label creation!
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Isabelle B.
Rating: 4 out of 5
following a purchase from 29/07/2025
Very good products and easy to use
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Gianfranco C.
Rating: 4 out of 5
following a purchase from 19/07/2025
Perfect
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Response from Petit-Fernand
Dear Gianfranco,

We sincerely thank you for your positive feedback and for giving us an excellent rating! We are happy that you liked our service. We are committed to maintaining high standards and continuously improving.

Best regards,
Chiara, Petit-Fernand
E
Eykel F.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am disappointed because I had ordered two different styles of labels and I only received one type.
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Response from Petit-Fernand
Hello Eykel,

Thank you for your feedback and we are sorry to hear that your order did not meet your expectations. After consultation, we find that the products you chose are indeed identical.
We remain available in the future to advise you during your purchase.

Have a nice day,
Camille C-MonEtiquette
P
Peppino L.
Rating: 4 out of 5
following a purchase from 28/07/2025
Very professional, everything was perfect
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Olivia R.
Rating: 1 out of 5
following a purchase from 28/07/2025
Incomplete order 3rd shopping experience 2 incomplete orders and 1 quality issue I do not recommend this site
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Response from Petit-Fernand
Hello Olivia,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experiences with C-MonEtiquette have not met your expectations. Your satisfaction is our priority, and we take your feedback very seriously.

We hope that the solutions proposed by our customer service are satisfactory for you. Your trust is precious, and we are determined to regain your confidence.

Have a nice day,
Camille C-MonEtiquette
E
Elise C.
Rating: 1 out of 5
following a purchase from 28/07/2025
The pen and marker labels re-stick
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Response from Petit-Fernand
Hello Elise,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with our labels. Your feedback is valuable and we will examine it closely to improve the quality of our products. We have just contacted you by email to assist you.

Best regards,
Alice C-Monetiquette
C
Charline L.
Rating: 1 out of 5
following a purchase from 28/07/2025
The patterns appear well on the card but when I peel off the label the patterns are barely on the labels! I order often and I am very disappointed
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Response from Petit-Fernand
Hello Charline,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our labels did not meet your expectations. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you by email so that we can resolve this issue together and provide you with the quality you deserve.

Best regards,
Alice from C-Monetiquette
A
Annabel R.
Rating: 1 out of 5
following a purchase from 11/07/2025
I still have not received my labels!!
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Response from Petit-Fernand
Hello Annabel,

We are sorry to learn that you have not yet received your labels. We have just sent you an email directly so that we can resolve this issue as quickly as possible. Your satisfaction is our priority.

Best regards,
Alice C-Monetiquette
F
Florie B.
Rating: 1 out of 5
following a purchase from 28/07/2025
The labels are larger than those ordered previously I am disappointed with the stamp
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Response from Petit-Fernand
Hello Florie,

Thank you for taking the time to share your opinion. We are sorry to learn that the labels and the stamp do not meet your expectations. Your satisfaction is our priority and we would like to understand more about your experience in order to assist you. We have just contacted you by email to find a solution to your problem.

Best regards,
Alice C-Monetiquette
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Patrick W.
Rating: 4 out of 5
following a purchase from 28/07/2025
Good and serious
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Audrey G.
Rating: 4 out of 5
following a purchase from 28/07/2025
A bit disappointed because I ordered the same as my previous order and received fewer labels. Otherwise, they are still of good quality.
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Firetto Carlino F.
Rating: 4 out of 5
following a purchase from 15/07/2025
Beautiful, I bought the water bottles for my daughters, they are beautiful but I don't give 5 stars just because after a week the D of Benedetta has faded... what a shame!
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Emeline L.
Rating: 1 out of 5
following a purchase from 28/07/2025
The quality of the cup is more than mediocre: the text is crooked and the drawing is blurry. Despite a customer return and sending a second cup, the problem remains the same. At almost €15, it is honestly theft.
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Response from Petit-Fernand
Hello Emeline,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that the quality of your cup did not meet your expectations. At C-Monetiquette, we are committed to providing high-quality products and your feedback is essential for us to improve.

Have a nice day,
Camille C-MonEtiquette
V
Virginie M.
Rating: 1 out of 5
following a purchase from 28/07/2025
Quality 0. I had ordered the same thing from you last year, it was very good. This order is horrible and absolutely not worth its price. I am disappointed.
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Response from Petit-Fernand
Hello Virginie,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is very important to us and we would like to understand the details of your experience in order to assist you. Therefore, we invite you to contact us via our contact form.

Have a nice day,
Camille C-MonEtiquette
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