The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Sara, We are very sorry that your order did not arrive. We have contacted you by phone and email to offer you a solution as soon as possible :) Have a nice day, Camille C-MonEtiquette
B
Be
Rating: 1 out of 5
Stickers fall off after a week. I do not recommend for clothing.
Translated reviews
Response from Petit-Fernand
Hi, Sorry to read your message. Our labels are designed to withstand repeated washings. We have just contacted you via email to help you as soon as possible. Hello, Camille Petit-Fernand
M
Mme. N.
Rating: 4 out of 5
Very good and fast
Translated reviews
Response from Petit-Fernand
Hello Nadine, Thank you very much for your opinion! ?? Beautiful day, Camille C-MonEtiquette
S
Sandra R.
Rating: 4 out of 5
Very satisfied with my purchase, it is the second purchase and we can trust them I recommend without worries!
Translated reviews
Response from Petit-Fernand
Hello Sandra, We really appreciate your feedback and thank you for sharing your positive experience with us. We're delighted to have been able to offer you a service that lived up to your expectations!?? Have a nice day, Camille C-MonEtiquette
D
Daniel B.
Rating: 1 out of 5
Bjr I am still waiting for the labels since more than a month although they are paid. Labels in the name of Beyne Lucienne .
Translated reviews
Response from Petit-Fernand
Hello Daniel, Thank you for your message. Your order has indeed been returned to us by the carrier because the time limit had been exceeded, we are very sorry. As specified in our exchange, we will arrange for your order to be returned as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
M
Marie G.
Rating: 4 out of 5
Just as I expected, very pretty labels
Translated reviews
Response from Petit-Fernand
Hello Marie, Thank you very much for your positive review! We're delighted that our service met your expectations and hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette
A
alice A.
Rating: 4 out of 5
fast delivery and perfect labels
Translated reviews
Response from Petit-Fernand
Hello Alice, Thank you for your enthusiastic feedback! Your satisfaction is our priority! Have a nice day, Camille C-MonEtiquette
L
Logan
Rating: 4 out of 5
Beautifully finished labels
Translated reviews
Response from Petit-Fernand
Hi Logan, Thank you so much for your encouraging feedback! It's nice to know that you like our products? Have a nice day, Camille C-MonEtiquette
Z
Zabou
Rating: 4 out of 5
The order was dispatched quickly, just as I had ordered. The only downside might be the difficulty of taking the labels...but maybe I'm doing it wrong, otherwise I'm very happy with my purchase, which isn't for my grandchildren but for my mom who's in a retirement home and whose clothes are often interchanged...proving that use isn't just for children.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your email. We are delighted that you are happy with your order. We are here to guide you through the purchasing process and would be delighted to help you with your next order. ?? Have a nice day, Elise, C-MonEtiquette
P
Patrick K.
Rating: 4 out of 5
Very good, only I didn't receive my order sooner.
Translated reviews
Response from Petit-Fernand
Hello Patrick, Thank you for sharing your opinion? We're delighted you like our products and hope the next delivery will be quicker for you! Have a nice day, Camille C-MonEtiquette
J
Jacky P.
Rating: 4 out of 5
nice product, fast delivery, only drawback, difficulties to detach the labels
Translated reviews
Response from Petit-Fernand
Hello, it's a pleasure to read your message? We'll try to be more careful next time, and we'll always be available if you need us! Have a nice day, Camille C-MonEtiquette
N
Nicole M.
Rating: 4 out of 5
The stickers are beautiful and of good quality. The customer service is great. But unfortunately the delivery time of over 4 weeks is far too long.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your great review. We are sorry that the delivery took so long. ?? Have a nice day, Elise, EsIstMeins
C
Caro
Rating: 1 out of 5
I am extremely disappointed. This is the 4th time I've ordered from them. Now my order hasn't arrived and I can't contact customer service. Money gone, no goods and no feedback. What a shame, I'm really disappointed.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. We have contacted you via email, but it seems that your email address has blocked our message. We have sent another reply about your PayPal claim. We look forward to helping you and providing you with a solution. Have a nice day, Elise, EsIstMeins
H
Houta
Rating: 4 out of 5
Super service!
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your great review, which makes us very happy. Your trust and loyalty are our greatest reward. ???? Have a nice day, Elise, EsIstMeins
L
lola
Rating: 1 out of 5
I HAVEN'T RECEIVED MY 1ST URGENT ORDER IN CHRONO POSTE AND IT'S A SCAM?
Translated reviews
Response from Petit-Fernand
Hello Lola, We're sorry to hear that your order has still not arrived. Please contact us with your order number so that we can help you. Have a nice day, Elise, C-MonEtiquette
F
Florence
Rating: 4 out of 5
Order never received. And when I report it, I am offered to resend or be reimbursed => I have a choice. I ask for a new shipment (I need the labels!) And the same evening I receive an email that validates a refund even though that's not what I asked for! Not very professional... why ask the customer what they want if you don't follow up on their answer? UPDATE: commercial gesture offered to compensate => I'm amending my bill, thank you!
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette
F
Francesca B.
Rating: 4 out of 5
I purchased 2 custom bags and a set of labels. I have not done any washes yet so I can check the actual durability of the label but the quality seems good. Aesthetically everything looks very nice. To be improved the shipping service which affect the total price.
Translated reviews
Response from Petit-Fernand
We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
F
Florence
Rating: 4 out of 5
Bad experience: ordered but delivery never received. I report it (lost packages happen!), they offer me to send the package back or a refund, I can choose! I ask for a new shipment... but I receive an email in the evening that validates a refund... so I'm back to square one after waiting 3 weeks and without them even respecting my choices. Not very professional. UPDATE: commercial gesture offered to compensate => I'm changing my bill, thank you.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette
V
Vic L.
Rating: 4 out of 5
Super labels match the description
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your feedback. Have a nice day and best wishes for the New Year! ???? Elise, C-MonEtiquette
M
Manon H.
Rating: 1 out of 5
Still haven't received my labels, no follow-up.
Translated reviews
Response from Petit-Fernand
Hello Manon, Thank you for your feedback. You chose standard shipping, which does not allow you to track your order. However, we offered you a solution by e-mail four days ago, but unfortunately we haven't received a reply from you. We're here to help and hope to meet your expectations. Have a nice day, Elise, C-MonEtiquette
M
Marie
Rating: 4 out of 5
Fast shipping, but from France with DPD, so unfortunately the delivery time was more than 10 days, which I didn't read anywhere in advance and I would have liked, as it was supposed to be a Christmas present. Otherwise all good
Translated reviews
Response from Petit-Fernand
Hello, The delivery time is indicated when you select your shipping method. We are sorry that you were not completely satisfied with the delivery. We will do our best to satisfy you. Have a nice day, Elise, EsIstMeins
L
Lucia
Rating: 1 out of 5
My order was cancelled because the shipping company did not handle the shipment to the Canary Islands.
Translated reviews
Response from Petit-Fernand
Hello, We understand your displeasure and are sincerely sorry. We have refunded your order in full due to the fact that we are unable to ship our orders to the Canary Islands at this time. We apologize for the inconvenience caused and will do our best to make this shipping option available again. Have a nice day, Camille Petit-Fernand
I
INMO
Rating: 1 out of 5
I still haven't received my order, it's embarrassing.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you :) Hello, Camille Petit-Fernand
C
Client
Rating: 1 out of 5
I absolutely did not receive the labels in time! So I didn't get them back
Translated reviews
Response from Petit-Fernand
Hello Céline, We're sorry to hear that your order arrived late at your selected delivery point. We hope your next experience with C-MonEtiquette will be better. Have a nice day, Elise, C-MonEtiquette
C
CéLINE B.
Rating: 1 out of 5
I'm asked for my opinion even though I still haven't received my order, 6 days late! No information from the site. But I know I'll receive it, because I always give in like that.
Translated reviews
Response from Petit-Fernand
Hi Céline, We're sorry you haven't received your order yet: it was shipped on 12/27/2024 by La Poste ? an order confirmation and a shipping confirmation were sent to you by e-mail. We have just contacted you. Have a nice day, Elise, C-MonEtiquete
S
Stéphanie P.
Rating: 4 out of 5
I have already ordered several times and I am always so satisfied?
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
V
valerie
Rating: 4 out of 5
speed correct product
Translated reviews
Response from Petit-Fernand
Thank you very much for your message. We are delighted that you like our products? Have a nice day, Elise, C-MonEtiquette
C
Coralie M.
Rating: 4 out of 5
Great quality. Arrives quickly and can be used straight away.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
E
Elfe
Rating: 1 out of 5
Did not receive the delivery. Money was refunded
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that you had a bad experience with the delivery. Have a nice day, Elise, EsIstMeins
B
B.G.
Rating: 1 out of 5
Unfortunately my order never arrived
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
F
Francis
Rating: 4 out of 5
Good product. Fast shipping
Translated reviews
Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Lovely day to you, Elise, C-MonEtiquette
A
AXELLE B.
Rating: 4 out of 5
I'm not giving you 5 stars because of the delivery (see previous review), but I've now received my order and we're delighted! The quality is top-notch and the products look very good. My daughter is over the moon. You can order with your eyes closed, but be sure to order in advance.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your comment, we are very pleased with it. We're sorry, however, that delivery took longer than expected. ???? Have a nice day, Elise, C-MonEtiquette
D
Dominique. R.
Rating: 4 out of 5
Easy to use website, fast delivery
Translated reviews
Response from Petit-Fernand
Hello, It's a pleasure to read your message. Thank you for choosing us. Beautiful day, Elise, C-MonEtiquette
D
Damien D.
Rating: 4 out of 5
Good quality and choice of motifs. A bit of a shame that the labels aren't smaller, because for children it's coarse on the clothes. More copies in smaller format would be perfect.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback. We have taken note of your comment and will pass it on to our teams. Have a nice day, Elise, C-MonEtiquette
A
AXELLE B.
Rating: 1 out of 5
I receive an e-mail asking for my opinion, but more than 20 days after ordering (priority shipping) I still haven't received it... My daughter will now return to school without her water bottle, Lunch box and labelled clothes...
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry, your order is currently being delivered by the carrier. We have just set up a refund for your delivery costs. Have a nice day, Elise, C-MonEtiquette
L
Lara
Rating: 4 out of 5
The labels are really very nice and the price is good. However, although I followed the instructions, some came off slightly after a few washes
Translated reviews
Response from Petit-Fernand
Good morning, We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
M
Marianna
Rating: 4 out of 5
The labels did not arrive but I was quickly given a refund. I appreciate the fairness.
Translated reviews
Response from Petit-Fernand
Buongirno, Your support inspires us every day! We thank you for your kind words! ?? Cordially, Chiara, Petit-Fernand
J
Julie
Rating: 1 out of 5
I ordered 3 gourds on December 20. It's January 03 and I still haven't received anything... So my Christmas presents have been missed. On your website you guarantee delivery in 2 to 4 days. That's a long way from the 15 days it took me...
Translated reviews
Response from Petit-Fernand
Hello, We apologize for the inconvenience. However, the postal service was very disrupted at the end of this busy year, with two public holidays. Nevertheless, your order had been returned to us by Chronopost, which is unfortunately out of our hands. What's more, according to your tracking number, your order was already delivered on January 03 to the relay point you selected. Have a nice day, Elise, C-MonEtiquette
K
Katharine T.
Rating: 1 out of 5
I ordered clothing stickers for my kid's uniform as they came up first on a Google search. They took ages to arrive from France (which I hadn't realised despite the company name) and were way too big to fit on his clothing labels. They have washed off after one wash. Absolutely useless and were expensive too.
Response from Petit-Fernand
Hello, Thank you for reaching out to us! We are really sorry to hear that. Order number was not provided when writing the feedback, please contact our customer service so that we can assist you as soon as possible! Best regards, Chiara Petit-Fernand ??
P
Palumbo D.
Rating: 1 out of 5
I placed the first order of labels and it never arrived,I wrote to get it back and again received nothing,a tease ,never again
Translated reviews
Response from Petit-Fernand
Dear Daniela, We apologize for the inconvenience you encountered. we are surprised to read your feedback as we have already sent you a free order. Also, we did not find any complaint on your behalf as a result of the free referral we made to you. Don't worry, our customer service team will contact you shortly to assist you in resolving this situation. Clare, Petit-Fernand ??
We use cookies for audience measurement and improving user experience.
English 