The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We are sorry to read your message. We hope, however, that the solutions we have proposed by e-mail will help you :) Have a nice day, Camille C-MonEtiquette
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Cazenave
Rating: 4 out of 5
The gourd is beautiful and very practical! However, I'm a little disappointed by the color of the lid, which is more salmon pink than orange (as seen on the site).
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Response from Petit-Fernand
Thank you for sharing your opinion! Your feedback helps us to improve? Have a nice day, Camille C-MonEtiquette
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Maria M.
Rating: 1 out of 5
I never received the product.
Response from Petit-Fernand
Hello, We are very sorry for that?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Chiara, Petit-Fernand ??
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Bourgatte
Rating: 4 out of 5
Product satisfaction... very nice.
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Response from Petit-Fernand
Hello, thank you very much for your feedback! It's a pleasure to see that you like our products? Have a nice day, Camille C-MonEtiquette
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Priscillia S.
Rating: 4 out of 5
Always responsive and competent. Nice label and choice of personalization. Would recommend
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Response from Petit-Fernand
Hello, thank you for your loyalty? We hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette
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Marlyse
Rating: 4 out of 5
Really easy-to-use site. And very practical concept for personalizing objects. I am satisfied with my order.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team would like to thank you for your message. We are delighted that our products and our site meet your expectations? Have a nice day, Camille C-MonEtiquette
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RH
Rating: 1 out of 5
Order has not yet arrived
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Guillemain A.
Rating: 1 out of 5
Very expensive for the quantity and quality offered: 2 sheets and bland colors! Avoid
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Response from Petit-Fernand
Hello, Thank you for your feedback. It's up to the customer to choose the quantity of labels he wants. For quality, please send us a photo so that we can better understand the problem. Have a nice day, Elise, C-MonEtiquette
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused.
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Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ? Chiara, Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused. I do not recommend this product!
Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ?? Chiara, Petit-Fernand
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Emilie
Rating: 4 out of 5
I am very satisfied with the labels ordered, very nice rendering.
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?????? A lovely day to you, Elise, C-MonEtiquette
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G.B.44
Rating: 1 out of 5
I was supposed to receive the labels on the 18th, but I got them on the 24th. Too late. The clothes had to be marked over the weekend so I went to the supermarket to buy white labels and wrote in pen. I've got a batch of labels I don't need and 30 bullets less in my account. An experience I won't repeat.
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Response from Petit-Fernand
Hello, We are sorry that your order arrived too late. Unfortunately, we have no influence on the postal service, which was disrupted during the holiday season. Have a nice day, Elise, C-MonEtiquette
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Sylvie L.
Rating: 4 out of 5
Nice design
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. ?????? Beautiful day to you, Elise, C-MonEtiquette
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Francesca T.
Rating: 1 out of 5
I placed an order that never arrived.
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Response from Petit-Fernand
Good morning Francesca, Thank you for sharing your feedback and we sincerely apologize for the inconvenience. We are really surprised to read your comment, as our customer service team has already been able to assist you via email, proposing several solutions regarding your order. We would like to emphasize that, as per your choice, we have already provided a refund. We encourage you to contact us again for further clarification or needs. We are always here to help you. Sincerely, Chiara, Petit-Fernand ?
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JENNIFER D.
Rating: 1 out of 5
The bottles arrived broken and with the wrong personalization. They were sent back and one of them arrived without the straw. I asked for a refund but I had to pay for the bottle to be sent back!
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Response from Petit-Fernand
Hello, We're sorry for the inconvenience concerning your order and understand your dissatisfaction. We wish you all the best for the festive season. Elise C-MonEtiquette
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Mme V.
Rating: 1 out of 5
Still not received my order placed in early December for my granddaughter's Christmas No news of shipment I am very e. Anger
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Response from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order, it was available in your relay point since 13/12. It is now reported as withdrawn. We hope it meets your expectations? Have a nice day, Camille C-MonEtiquette
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Fräni
Rating: 4 out of 5
Nice layout Simple configuration Adhesives on objects hold great, on labels sometimes not over many washes Unfortunately long delivery time
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are delighted to have you in our EsIstMeins family and look forward to your next order. Please write to us about your labels that are peeling off, we will be happy to help you? Have a nice day, Elise, EsIstMeins
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Rebecca A.
Rating: 1 out of 5
I still haven't received my order?!? Or the new order that was sent out as a replacement!!!
Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery. ?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Camille Petit-Fernand
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customer F.
Rating: 4 out of 5
Good product too slow shipping
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Response from Petit-Fernand
Good morning Fabiana, We are sorry for the slow shipping, we will do our best to improve this in the future. Thank you for your patience! ? Chiara, Petit-Fernand
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SERENA
Rating: 4 out of 5
Great product and attentive customer care. The first shipment did not arrive and they were able to send me a new replacement order in no time.
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Response from Petit-Fernand
Good morning Serena! ?? It is great to know that you are satisfied. Thank you for the confidence! ?? Chiara, Petit-Fernand
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Victoria E.
Rating: 1 out of 5
Bag ordered for my daughter's school, after a week the strap broke, I told them about it, since then I haven't had any return, nor any customer service. Poor quality and poor customer service.
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Response from Petit-Fernand
Hello, We're very sorry to hear about the problem with your bag. However, we did receive your message, to which we replied on the morning of 23/12, informing you of the return of a replacement item. Our customer service is available by telephone and e-mail from Monday to Friday, 9am to 5pm. We wish you good reception of your replacement item? Have a nice day, ? Camille C-MonEtiquette
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Pascaline R.
Rating: 1 out of 5
I've ordered from you several times before, but this time I'm really disappointed. I ordered quite a lot of labels and received notebooks with different labels mixed up each time. The ones you stick on your clothes and the others. When I'm going to use them, I'm going to have to be extra careful every time to make sure that they're really meant for clothes. Imagine that I'm wrong....my iron will be ruined. Unfortunately I don't think I'll be ordering from you again because it's too messy. Sorry but too risky. Kind regards
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Response from Petit-Fernand
Hello, Our labels are assembled in a booklet so that you can find all your labels in one place and avoid loss. We take care to name each label category to avoid any error when using your products. We're very sorry to hear that this may not be easy for you. However, we hope you enjoy our products. Have a nice day, ? Camille C-MonEtiquette
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Christian B.
Rating: 4 out of 5
Good product. Labels appear to be of good quality. We'll have to see how they hold up over time. One small drawback: please be aware that heat-activated labels cannot be used on synthetic garments (down jackets, nylon anoraks, fleeces, etc.), as these fabrics cannot withstand the heat (ironing at maximum setting) required to attach the labels. Another drawback: delivery time too long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We take note of your feedback and will pass it on to our team. Have a nice day, Elise, C-MonEtiquette
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Customer
Rating: 1 out of 5
Disappointed by the plasticized product. Not designed for branding on clothing. The information on the website is not clear.
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Response from Petit-Fernand
Hello, We're sorry to hear about your negative review. We have just contacted you to understand the problem you encountered. Have a nice day, Elise, C-MonEtiquette
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Carole P.
Rating: 1 out of 5
I am very disappointed. Received too late, delivery took too long. I don't need it anymore.
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Response from Petit-Fernand
Hello, We're sorry to hear about the delay in receiving your order. Unfortunately, we have no influence on the postal service. However, we hope you enjoy our products. ?????? We wish you a nice day. Elise, C-MonEtiquette
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Sunamita D.
Rating: 1 out of 5
Paguei mais de 9 euros pela entrega em 24hs meu produto foi chegar 4 dias depois e meu dinheiro não foi devolvido
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Response from Petit-Fernand
Olá, Lamentamos que não tenha recebido a sua encomenda. No entanto, tenha em conta que, infelizmente, não temos qualquer influência sobre o serviço postal e, por conseguinte, não podemos ser responsabilizados por atrasos na entrega causados pela Chronopost. Os seus custos de envio foram reembolsados. Tenha um bom dia, C-MonEtiquette Serviço ao cliente
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PAOLA
Rating: 4 out of 5
I have already placed several orders but would like to have the designs updated. Some are far too childish while these labels are not necessarily for the exclusive use of those with children. Already last year I recommended that the chicken be included among the animals, for example. Even Christmas labels could be customizable if the name of the giver could be included. These are just a few ideas.
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Response from Petit-Fernand
Dear Paola, We sincerely thank you for your feedback and for sharing your ideas with us. ?? We are happy to hear that you have already placed several orders and appreciate your comments regarding the label designs. We take our customers' suggestions very seriously and strive to offer a range of products that can meet different needs. Your suggestion to update the designs and include animals such as the chicken is very interesting, as is the idea of personalizing Christmas labels with names. We assure you that we will keep your proposals in mind for future developments of our products. Thank you again for your contribution and we hope to see you soon on Petit-Fernand! Best regards, Chiara Petit-Fernand ?
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Anja G.
Rating: 1 out of 5
I can't rate something I never got but according to the delivery status it was delivered I just wonder to whom
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Response from Petit-Fernand
Hello, we are sorry that you have experienced delivery problems. Unfortunately, we are not dependent on delivery problems with the postal service. We hope that you will receive your refund soon. We wish you a nice day. Elise, EsIstMeins
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Rachael S.
Rating: 4 out of 5
I've used these labels for a few years now, usually they are great. However, the last 2 books i have putchased have started peeling off clothes after a couple of washes. Pretty expensive when I'm having to replace the labels on clothes every few months.
Response from Petit-Fernand
Hi Rachael, Thank you for your honest feedback. ?? We're sorry to hear that you've experienced some issues with the last labels you purchased. We appreciate your loyalty over the years and will take your comments into consideration for improvement. Please feel free to reach out to us if you need any assistance! Best, Chiara, Petit-Fernand
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Francine
Rating: 4 out of 5
I was able to design some lovely labels for nursery for various uses. They were quite expensive but came in a handy booklet to keep them together l.
Response from Petit-Fernand
Hi Francine, We're delighted that you were able to design lovely labels for your nursery! ?? We understand they can be an investment, but we hope they serve you well in keeping everything organized. Best, Chiara, Petit-Fernand
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Jan
Rating: 4 out of 5
Lovely stickers though delivery was much slower than anticipated and arrived outside of the delivery time. Stickers have adhered well to the items I've used them on.
Response from Petit-Fernand
Hi Jan, Thank you for your feedback! We're glad to hear you love the stickers and that they adhere well. ?? We apologize for the delay in delivery and are working hard to improve our shipping times. Best, Chiara, Petit-Fernand
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Louise
Rating: 4 out of 5
Lovely stickers for my Boys clothes but will get used up quick. Delivery took longer than expected.
Response from Petit-Fernand
Hi Louise, Thank you for the glowing recommendation! ?? We're thrilled that our stick-in labels have worked so well for your son's nursery clothes. We're also glad to hear about your positive experience with our customer service. Your support means the world to us! Best, Chiara, Petit-Fernand
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jose
Rating: 4 out of 5
The product is very good and the shopping experience overall is good too. However, I still think that 2 weeks from order to delivery in the UK is far too much and should be improved.
Response from Petit-Fernand
Hi Jose, Thank you for your feedback! We're pleased to know you like our products and overall shopping experience. ?? We understand that delivery times can be improved and appreciate your patience as we work on this. Best, Chiara, Petit-Fernand
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Trocheris O.
Rating: 4 out of 5
First order, the product is exactly what I wanted, fast delivery.
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Response from Petit-Fernand
Hello, Thank you very much for your valuable feedback. Have a nice day, ? Elise, C-MonEtiquette
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Florence A.
Rating: 4 out of 5
I ordered a personalized gourd. Very good rendering. Delighted. Too bad you can't have more "design" choices for personalization and that the number of characters is limited so you can't write down what you want.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Cinzia M.
Rating: 1 out of 5
I have never received anything despite regularly made payment
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Response from Petit-Fernand
Good morning, We are very sorry about this, our customer service will contact you to help you! ?? Clare, Petit-Fernand
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Tanja F.
Rating: 1 out of 5
the last time i ordered via express, the delivery tracking came too late and i waited too long for my parcel, so i could have saved myself the express costs completely
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Response from Petit-Fernand
Hello, thank you for your review. As the delivery time of the express delivery was not as promised, we will open a complaint on our part. Without waiting for the result, we will refund you the amount for this type of delivery, i.e. 9.50. Have a nice day, Elise, EsIstMeins
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Sabine
Rating: 4 out of 5
Corresponds to what I ordered and wanted
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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MEG
Rating: 4 out of 5
Fast delivery, great ironing label. I recommend it and it's cheaper than other sites.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Nathalie T.
Rating: 4 out of 5
Order conforms to my request, I have received my order but there must be a problem with the delivery relay point.
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Response from Petit-Fernand
Hello, thank you for your kind words. ?? The entire C-MonEtiquette team thanks you! Beautiful day, Elise, C-MonEtiquette
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