The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
My parcel got lost, I just got the reception email in u. Point relais different than the one expected....the service is not very serious....
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. We're sorry to see that Chronopost delivered your order to a different relay point than the one you initially chose. We will contact you for more information. Have a nice day, Elise, C-MonEtiquette
M
Monserrat
Rating: 1 out of 5
The last 2 orders I placed did not arrive and I had to claim them again, but they did not arrive in time for what I had bought them for. When you buy is with all the conditions, and if I knew it was going to take so long I would not have ordered. I asked for a refund, since they did not meet deadlines and I did not even get an answer.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. As we confirmed it to you by email on 18/11, we proceeded to the corresponding refund. We hope to see you again some other time. Good morning, Camille Petit-Fernand
G
Giovanni R.
Rating: 1 out of 5
All negative,goods never arrived,very bad assistance!
Translated reviews
Response from Petit-Fernand
Dear John, We sincerely regret that your experience with our service did not live up to your expectations. We understand how frustrating it can be not to receive an order, and we would like to emphasize that when you experience problems with delivery, it is unfortunately not our fault, but the management of the postal service. We are always ready to respond to our customers' requests and have done our best to assist you in this situation. As per your request, we have provided a refund of the amount paid. We are therefore surprised to receive negative feedback, especially considering that we have tried to offer you several solutions. We are here to improve and make sure our customers are satisfied. We encourage you to contact us directly for any further needs or clarifications. Your experience is important to us and we are committed to doing our best to ensure better service in the future. Sincerely, Chiara, Petit-Fernand ?
S
Simone M.
Rating: 1 out of 5
We ordered a lunch box for our niece for her first day at school, it was defective within a very short time and after contacting customer service, they said that they can no longer do anything for an order that is older than three months, neither a repair nor a new delivery or a refund. Cheeky, especially with children's products !!!! Absolutely no recommendation to buy!!!!!
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your review. As we stated in our email and as you can read in our terms and conditions, we cannot take any action on orders older than three months, especially if the item has been broken through use. We would also like to point out that we do not accept the threats regarding your comments about taking legal action over this incident, as it is a problem of use and not of quality or manufacture. Have a nice day, customer service, EsIstMeins
M
Ms F.
Rating: 1 out of 5
Latest book of stickers we received hardly attached itself to anything. It was fine in previous purchase so I wonder what happened
Response from Petit-Fernand
Hello Fiona, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
S
SYLVIE D.
Rating: 4 out of 5
Quick shipment, very satisfied with your welcome. Sincerely Sylvie Delery
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
Y
YCV
Rating: 1 out of 5
I have not received the stickers that I ordered in time to prepare the bags of goodies for my children's birthday. This is the second time this has happened to me.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to read your message. After our email conversation, I confirm the refund of your labels. We remain available for whatever you need. Good day, Camille Petit-Fernand
V
Vitiello C.
Rating: 4 out of 5
Although I had a problem with the courier (it didn't arrive) they were very kind to resend the package at their expense.. and they immediately responded to my emails...
Translated reviews
Response from Petit-Fernand
Good morning Carmela, We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
B
Boselli F.
Rating: 4 out of 5
Quick delivery great products
Translated reviews
Response from Petit-Fernand
Good morning Francesca, Thank you for the wonderful feedback! We are here to continue to surprise you! ?? Regards, Chiara, Petit-Fernand
C
Claudine S.
Rating: 4 out of 5
Practical and efficient.
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
J
Julie
Rating: 1 out of 5
Package not received
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry about this delivery incident. As per our email exchanges, we have reshipped your order. We look forward to hearing from you :) Have a nice day, Camille C-MonEtiquette
C
Client
Rating: 4 out of 5
good product, fast and careful delivery
Translated reviews
Response from Petit-Fernand
Hello, thank you very much for your feedback! It's a pleasure to see that you like our products? Have a nice day, Camille C-MonEtiquette
A
Arberesha M.
Rating: 1 out of 5
I still haven't received my order, I don't know what happened. I placed the order on November 13 and still haven't received it.
Translated reviews
Response from Petit-Fernand
Hello, It is with regret that we read your message. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
K
Kate
Rating: 4 out of 5
I had already ordered these labels, always of good quality, I just regretted the choice of patterns that remains very childish I was looking for a wink to the sewing.
Translated reviews
Response from Petit-Fernand
Hello , Thank you for your feedback. We already offer this type of pattern. You'll find them right here: https://www.c-monetiquette.fr/etiquettes-thermocollantes-couture-creation. Have a nice day, Elise, C-MonEtiquette
G
Gomes M.
Rating: 1 out of 5
I will never buy from you again orders have arrived
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to read your review. We'll be in touch to help you as best we can. Have a nice day, Elise, C-MonEtiquette
E
ELENA
Rating: 1 out of 5
I never received the goods
Translated reviews
Response from Petit-Fernand
Good morning Elena, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
R
Roman K.
Rating: 1 out of 5
Just because they use terrible Chronopost, deliver the shipments incorrectly and the only response we got - "sorry".
Translated reviews
Response from Petit-Fernand
Hello, your order has been successfully sent to the specified address. Unfortunately, we are not dependent on Chronopost and are not responsible for the problem if the delivery company decides to deliver your order to another location. So we are indeed sincerely sorry. You can refuse the delivery so that it is returned to us. We can then resend your order if you wish. Have a nice day, Elise, EsIstMeins
R
Ruth V.
Rating: 1 out of 5
I still haven't received my order
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your email. We have already dealt with your complaint by e-mail and have resent your order. We hope you like it. Have a nice day, Elise, C-MonEtiquette
S
Serge S.
Rating: 4 out of 5
AESTHETICS AND PRACTICALITY
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
G
GARAGE G.
Rating: 1 out of 5
I never got what I paid for.
Translated reviews
Response from Petit-Fernand
Good morning, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
M
Mme L.
Rating: 4 out of 5
I love straw bottles. Waterproof, keeps cool and washes well. My only disappointment is that the writing on the bottle is not aligned with the cap on one of the bottles. Too bad
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your comment which makes us very happy. We invite you to contact us so that we can help you in the best possible way.???? Have a nice day, Elise, C-MonEtiquette
C
Cécile G.
Rating: 1 out of 5
I followed all the instructions and after the first wash and dry, everything came off.
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
P
Pappada M.
Rating: 1 out of 5
I did not receive them
Translated reviews
Response from Petit-Fernand
Dear Maria Antonella, Our team has arranged to send you a new order at our expense, we hope it will arrive soon ?? Chiara, Petit-Fernand
C
client
Rating: 4 out of 5
Very fast delivery, very quick and easy to fit too, cool label personalization, we'll have to wait and see how they hold up over time.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your comment, which makes us very happy. ?? Have a nice day, Elise, C-MonEtiquette
C
Caroline L.
Rating: 4 out of 5
The products are really good, but it's a shame the fees are so high.
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for your positive review! Have a nice day, ? Elise, C-MonEtiquette
N
Naima E.
Rating: 4 out of 5
Good product. But slow delivery.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your comment, which makes us very happy. ?? Have a nice day, Elise, C-MonEtiquette
M
Marion D.
Rating: 4 out of 5
After ordering on the site, I hadn't received my labels, but customer service sent me back the book of labels at their expense, which I received a few days later. I'm very happy with the service.
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. We're always here to help you in any way we can. ?? Have a nice day, Elise, C-MonEtiquette
I
Iman A.
Rating: 1 out of 5
Order never received
Translated reviews
Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
M
Marie A.
Rating: 4 out of 5
Fast shipping
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback! ?? A lovely day to you, Elise, C-MonEtiquette
L
Laura S.
Rating: 1 out of 5
I haven't received my labels! The money is of course deducted from my account but still no labels! Really disappointed!
Translated reviews
Response from Petit-Fernand
Hello, according to your tracking number, your order has already been delivered to your relay point on 12/11/2024. We invite you to contact your relay point. Have a nice day, Elise, C-MonEtiquette
E
Emma S.
Rating: 1 out of 5
I just wanted to give you some feedback on my recent order. One of the lunch boxes arrived with a broken clip !! This is extremely disappointing. Your product as a whole is disappointing. I was sad to find it is all cheap plastic with cheap stickers. I will not be ordering again and quite frankly I feel extremely ripped off and will be leaving a review to warn others! The lunchboxes and snack boxes are flimsy and the labels are cheap stick on one some of which were not even on straight and had air bubbles. DO NOT WASTE YOUR MONEY. The quality of other brands I have ordered from such as Bento far outweighs this brand. Petit Ferdinand are charging for plastic with stickers! I could have done this myself with a label maker and plastic Tupperware. Absolute rip off. From a very disappointed customer.
Response from Petit-Fernand
Hi Emma, Thank you for reaching out and sharing your feedback with us. I'm truly sorry to hear that one of your lunch boxes arrived with a broken clip, but rest assured, our customer service team has already sent you a replacement for that clip. We want to make sure you're satisfied with your purchase! Regarding your comments on the quality of our products, we appreciate your perspective. However, I'd like to point out that we strive to be transparent about the materials used in our items. All details, including the materials and style, are clearly listed on our website, along with images so you know exactly what to expect. We aim for a blend of functionality and fun, and we're proud of our designs! Furthermore, each brand has its own unique flair! We truly value your feedback as it helps us improve. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Best regards, Chiara Petit-Fernand
A
Anne-Claire S.
Rating: 4 out of 5
Labels are easy to prepare and can be delivered quickly. However, the labels wash out.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for taking the time to send us a review. Please don't hesitate to send us photos so that we can help you. ?? Have a nice day, Elise, C-MonEtiquette
K
Klara
Rating: 4 out of 5
Very pretty and practical products. And the water bottles seem very sturdy. To be seen in time.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
G
Giorgia B.
Rating: 4 out of 5
Very pretty and durable clothing labels. They seem to withstand washing. Bright colors and label texture well defined . Shipping times.a little too long
Translated reviews
Response from Petit-Fernand
Good morning Giorgia, Every message from you fills us with joy! We thank you for always choosing Petit-Fernand! ?? Love, Chiara, Petit-Fernand
M
maya
Rating: 4 out of 5
I've been using it for a while and I think they're well made. A little thicker would be perfect.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your message. We are delighted to read your opinion? Have a nice day, Camille C-MonEtiquette
M
Munith
Rating: 4 out of 5
Ohhh this is a very quite online shop, for real! My daughter each year asks me to buy something here because there are lots of things for her that she can use in kindergarten or while she is on etxra tuition. Delivery here is fast, you just add to the cart everything you want to buy and then issue an order. We've got a parcel within one week or something but everything depends on your location. Bottles with straws, kindergarten packs, nursery packs - everything can be bought here.
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Have a lovely day, Elise, C-MonEtiquette
G
Gaetan C.
Rating: 4 out of 5
Fast, simple and comprehensive response!
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
E
Ely
Rating: 4 out of 5
As before all as requested I feel sorry for them they sent hundreds of labels of others to me and I had to throw them.all
Translated reviews
Response from Petit-Fernand
Good morning Ely. We appreciate your positive message! We look forward to serving you again! ?? Thank you, Clare, Petit-Fernand
S
Seglia V.
Rating: 4 out of 5
Great labels that stick with iron resist the many washes Beautiful custom lunch box great material that doesn't smell like plastic
Translated reviews
Response from Petit-Fernand
Good morning Valentina, Your opinion is very important to us! Thank you for your continued support! ?? Best regards, Chiara, Petit-Fernand
L
Ludivine A.
Rating: 1 out of 5
Very disappointed with the labels, they peel off easily
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. So we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 