The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered the labels in maroon and they arrived in phosphorescent pink. I have not been able to use them because I have a child. It was recommended to me by another mom but I am totally unhappy.
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Response from Petit-Fernand
Hi Esther, Thank you for leaving us a comment. We are sorry to hear that the labels you received do not correspond to what you ordered. We have just contacted you to help you with this situation :) Hello, Camille Petit-Fernand
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monica E.
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Dear Monica, Thank you for contacting us and we sincerely apologize for the inconvenience encountered . We would like to inform you that our customer service will contact you to assist you and resolve the situation. Clare, Petit-Fernand ?
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G.T.
Rating: 4 out of 5
Labels good, but lacked the paper to iron them on (which is usually included). The material of the ironing ones is different than last year, but so far it seems to resist washing and the dryer just as well.
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Response from Petit-Fernand
Thank you for the positive feedback! We are always striving to improve. ?? Clare, Petit-Fernand
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olivier C.
Rating: 4 out of 5
very satisfied with my practical and useful order
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Response from Petit-Fernand
Hello, Thank you so much for your feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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Jeanne
Rating: 4 out of 5
Plenty of choices and a great time talking with my son to create his ideal visual!
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Response from Petit-Fernand
Hello, We're delighted that your son was able to personalize his visual to his taste. ?? Have a nice day, Elise, C-MonEtiquette
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IsaJoly
Rating: 4 out of 5
It's a good experience to have a personalized label to make it easier to find your child's things when you pick them up from nursery or school.
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Response from Petit-Fernand
Hello, Thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
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Le C.
Rating: 4 out of 5
Thank you very much
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Lydie F.
Rating: 1 out of 5
Gourd bought for my 18-month-old baby ... When turning the gourd upside down, all the water flows out through the small air hole ... Supporting video... it's not normal... at what time of day do you make water bottles like that for a child ??????? extremely disappointed
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Response from Petit-Fernand
Hello, We're sorry to hear about your opinion. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Lena
Rating: 4 out of 5
Unfortunately, one of two bottles was leaking. Customer service responded quickly and sent us a new bottle cap straight away. Now nothing is leaking any more. I hope it stays that way
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Response from Petit-Fernand
Hello, we are always here to help you in the best possible way. Have a nice day, Elise, EsIstMeins
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Giorgia P.
Rating: 1 out of 5
At the first wash the labels are peeling off I request a refund
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Response from Petit-Fernand
Dear Giorgia, We sincerely apologize for the inconvenience you have experienced. Please be advised that our customer service department will be in touch with you as soon as possible to provide you with the necessary assistance. We thank you for your patience. Clare, Petit-Fernand
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C.
Rating: 4 out of 5
The products I purchased are great, good quality, beautiful and practical, but the shipping service through SEUR, a horror. It has taken me a month to ship, a month! and in the end I had to do it again from scratch because my product was left in limbo. The rest, perfect.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us your feedback. We are delighted to see that our products meet your expectations. We regret, however, that the delivery was difficult. See you soon for your next order! Have a nice day, Elise, Petit-Fernand
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Manuel
Rating: 4 out of 5
Lots of choice Excellent quality of labels Thank you!
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Response from Petit-Fernand
Good morning Michela, Your review really makes us happy! Thank you from the bottom of our hearts! ?? Chiara, Petit-Fernand
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Alice
Rating: 4 out of 5
Great products, we've already ordered several times only problem, with the rain, a bubble wrap would have been better as the pages were a bit folded and damp.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to put some glitter in our eyes! ?? Please don't hesitate to contact us so that we can find a solution for you. Have a nice day, Elise, C-MonEtiquette
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Galli M.
Rating: 4 out of 5
Fast delivery.
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Response from Petit-Fernand
Good morning Michela! We are thrilled to hear that you had a great experience! Thank you for sharing! ?? Best regards, Chiara, Petit-Fernand
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Carolina S.
Rating: 4 out of 5
Labels as pictured and durable
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Andrea D.
Rating: 1 out of 5
I bought labels to put on my daughter's clothes when she started nursery last week. I ordered iron-on labels because they were supposed to wash better. But after a first wash at 30 degrees, I already have labels that are coming off the clothes. I don't recommend them at all, I'm very disappointed. Too much work to start all over again with another product.
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Response from Petit-Fernand
Hello, We're sorry to hear that our labels don't meet your expectations. We invite you to contact us so that we can help you as best we can. Have a nice day, Elise, C-MontEtiquette
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Tomasi A.
Rating: 4 out of 5
Very beautiful and durable stickers
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Cristina
Rating: 1 out of 5
I bought 2 sticker kits to mark my children's school clothes. I followed the instructions, however the stickers have all been falling off. I feel cheated.
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Response from Petit-Fernand
Hello, We are sorry to hear about the problem with your order. We have just contacted you for more information. Have a nice day, Elise, Petit-Fernand
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susan D.
Rating: 1 out of 5
Unfortunately everyone I have used have come loose or fallen off in the washing machine
Response from Petit-Fernand
Dear Susan, Thank you for contacting us! Our dedicated customer service team will reach out to you shortly to provide the assistance you need. Sincerely, Chiara Petit-Fernand
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giovanna P.
Rating: 4 out of 5
The product ordered matched the description and met my expectations. A little bit long waiting time
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Invité
Rating: 1 out of 5
I requested the shipment of a cap since it had not been shipped in the first order. It never arrived .
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Response from Petit-Fernand
Dear Federica, Thank you for your communication and we sincerely apologize for the inconvenience regarding the cap shipment. We are already working to send a new cap, as we are keen to ensure your satisfaction. Unfortunately, the delivery problems are beyond our control, but we are doing our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Enigma
Rating: 4 out of 5
Great products and great customer service. Unfortunately having purchased in the early school term the shipping was delayed about two weeks.
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CANTILENA D.
Rating: 1 out of 5
Zero stars cannot be given, but the one you deserve. Labels never arrived. Never again will I purchase anything from you.
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Response from Petit-Fernand
Good morning Dario, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
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Valentina S.
Rating: 4 out of 5
Really helpful, attentive and supportive customer service/post sales!!! We had some problems with delivery, but we were always supported and found a solution in our favor. Super recommended!
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Miss L.
Rating: 4 out of 5
Great product as described. Lots of designs to choose from. Delivery took a long time but was within the window advised.
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Michaela P.
Rating: 1 out of 5
I have still not received my order and this is the second time it has allegedly been sent!
Response from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your order yet. Please be assured that our customer service team will reach out to you shortly to make sure you've received your order and to resolve any issues. Thank you for your patience. Kind regards, Chiara, Petit-Fernand
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La S.
Rating: 4 out of 5
Shipping times and modes to be improved. Customer service answers not too relevant.
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Nadine D.
Rating: 4 out of 5
Quick delivery, easy to place in linen and well explained.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Lynda R.
Rating: 1 out of 5
I did not receive my order of 1/10/2025 I have no news.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Ottavia V.
Rating: 1 out of 5
I never received the product
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Response from Petit-Fernand
Dear Octavia, We apologize for the possible inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Chiara, Petit-Fernand
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Sabina C.
Rating: 1 out of 5
I never received the order. Too bad because I have been a customer for years
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Response from Petit-Fernand
Good morning Sabrina, we apologize for the inconvenience you have experienced. We are pleased to inform you that our customer service department will take action to contact you and provide the necessary assistance. We thank you for your patience and cooperation. Clare, Petit-Fernand
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Sorrenti M.
Rating: 1 out of 5
I haven't received my order yet
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Response from Petit-Fernand
Good morning Maria Chiara, we regret the inconvenience encountered. We would like to assure you that our customer service team will contact you as soon as possible to resolve your problem. Thank you for your understanding and patience. Chiara, Petit-Fernand
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Laura
Rating: 4 out of 5
Very cute to well made stickers! Detailed and simple sticker booklet and explanation! Shipping a little slow...
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Steffi
Rating: 1 out of 5
The stickers for clothing come off after the 1st wash. Very disappointing
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Response from Petit-Fernand
Hello, thank you for your review and your email. We have already contacted you this morning to offer you a solution. Have a nice day, Elise, EsIstMeins
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Golia A.
Rating: 1 out of 5
I haven't received my package yet!
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Response from Petit-Fernand
Good morning Alessandra, I offer my sincere apologies for the inconvenience. ?? Our customer service will be in touch with you to provide assistance. Chiara Petit-Fernand.
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Lorena B.
Rating: 1 out of 5
Too long a time to receive the goods ordered
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Response from Petit-Fernand
Dear Lorena, We sincerely apologize for the wait time and appreciate your feedback. ?? We are working to improve the service. Thank you for your patience! Best regards, Chiara Petit-Fernand
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Andrea
Rating: 1 out of 5
I placed the order on September 14 and received it yesterday October 15, a month later and I had made the purchase because one of the aspects indicated in the ad was the immediacy of production and shipping that was done in 48 and 72 hours, respectively. I understand that being in the Canary Islands the term is lengthened but not so much.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took so long. We are located in France, which may explain this. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Aditya A.
Rating: 4 out of 5
Product is great but delivery not
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. However, we are a French company and delivery times can sometimes be longer. Nevertheless, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Blazquez
Rating: 1 out of 5
Hello, you're asking for my opinion on an item I haven't received yet.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Laura T.
Rating: 1 out of 5
I don't think these labels are suitable for marking clothes. I stuck labels on my baby's clothes and waited for the recommended time, but despite that, the first machine and I find the labels in the drum (wash at 40, I specify).
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
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