The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Even though I followed the instructions to stick the labels on, it didn't hold. First wash at 40°C and it's all gone - 12 euros for that, it's outrageous!
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
M
MARIA
Rating: 1 out of 5
Very bad service. The order should have arrived in 3 days and after claiming it after 10 days, they tell me that they have not sent it and that they give me two options: refund the money or repeat the order. I do not recommend it.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry you had a bad experience. We always do our best to help you and offer you the best solutions. Have a nice day, Elise, grand-Fernand
F
Farah B.
Rating: 1 out of 5
I'm very, very disappointed with the quality of your labels, because they're already peeling off after the first wash. They don't live up to their promise of quality in the very short term, so I can't imagine in the long term! I don't think I'll be able to find them on my son's clothes in the next machine. I have serious doubts about the veracity of your customer reviews.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
A
Anna
Rating: 4 out of 5
All good, but considering that the delivery time is one week, you have to take your time.
Translated reviews
G
Geoffrey V.
Rating: 4 out of 5
Quality labels in terms of printing, delivery time a little longer than expected of 2 days, this is not a tragedy, I recommend the site and I would place new orders.
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're sorry that delivery took longer than expected. Have a nice day, Elise, C-MonEtiquette
T
Théo M.
Rating: 4 out of 5
The products are excellent!
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
S
SLU
Rating: 4 out of 5
The labels, already bought 3 years ago for her sister, are of good quality, the only thing that disappointed me a bit is that this time there were no stickers of the various animals as gifts. There were only stickers with names and that's all ??
Translated reviews
G
Guyader C.
Rating: 4 out of 5
Labels ordered through an offer. The choice of personalization is great. Quality seems good. We'll have to see over time, with washing, how it behaves. I haven't tested everything yet.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
P
Paula
Rating: 4 out of 5
fast shipping and everything perfect. thank you
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback. We are delighted that you liked your order and that you received it quickly. Have a nice day, Elise, Petit-Fernand
A
Anzola M.
Rating: 1 out of 5
I never received the order
Translated reviews
Response from Petit-Fernand
Good morning Monica, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
G
Gérard V.
Rating: 4 out of 5
Received the labels fairly quickly, very happy
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
G
Giorgia
Rating: 4 out of 5
Speed in delivery time and quality of products received very high. only suggestion provide the ability to ship to "pickup points"
Translated reviews
A
Alessandra
Rating: 4 out of 5
Very durable object labels, even dishwasher safe; some disappointment on shoe labels that have much less grip than 5 years ago.
Translated reviews
A
Alberto
Rating: 4 out of 5
I ordered labels for clothes and objects. Always very good quality. Quick deliveries.
Translated reviews
F
Fioravante V.
Rating: 1 out of 5
I placed an order in September with transfer payment and it NEVER arrived!!!
Translated reviews
Response from Petit-Fernand
Good morning Valentina, I apologize for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
E
Estela
Rating: 4 out of 5
I have been buying the labels for clothes for quite some time and I always repeat because I love them. The only thing I don't like is that now they charge shipping costs. Before they were delivered to my mailbox and I didn't have to worry about it, now I have to wait for the courier and working is complicated. I don't understand why if the envelope arrives in the mailbox, they don't leave it there, besides having to pay the shipping costs, I don't like this system.
Translated reviews
Response from Petit-Fernand
Hello, your opinion is very important to us, thank you for your continued support! Kind regards, Chiara, Petit-Fernand
J
Jessica D.
Rating: 1 out of 5
The labels do not wash off disappointed even if the price remains attractive nothing beats sewn labels
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to ask for more information. Have a nice day, Elise, C-MonEtiquette
E
Eugénie K.
Rating: 1 out of 5
No article received
Translated reviews
Response from Petit-Fernand
Hello, As agreed in our e-mail exchange, we have resent your order at our expense. We hope you will be fully satisfied. Have a nice day, Elise, C-MonEtiquette
M
Ma?gorzata S.
Rating: 4 out of 5
Great product, fast delivery and good price
C
customer
Rating: 1 out of 5
Not received!!!
Translated reviews
Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
L
Lili
Rating: 4 out of 5
Very good label quality
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
V
Virginie
Rating: 4 out of 5
Delighted. Easy delivery and lots of choice and very regular promotions! A slight downside: there are no different sizes of erasable labels, which is a bit of a shame.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! ?? We'll take note of your suggestion. Have a nice day, Elise, C-MonEtiquette
K
KM
Rating: 4 out of 5
Does what it promises. Delivery went well. I didn't really like the designs and colors. But the children like it.
Translated reviews
Response from Petit-Fernand
Hello, Please do not hesitate to send us your feedback. It is valuable so that we can improve our products. ?? Have a nice day, Elise, EsIstMeins
C
cliente
Rating: 1 out of 5
My order was paid for but never arrived. I contacted support and they never responded. Not recommended.
Translated reviews
Response from Petit-Fernand
Good morning I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
A
Anto
Rating: 1 out of 5
Thermoadhesive labels peeling off at first wash. Totally disappointed, never again
Translated reviews
Response from Petit-Fernand
Dear Antonella, Please be advised that our customer service team will contact you soon to resolve this issue. We apologize for the inconvenience. Chiara Petit-Fernand
L
Lola
Rating: 4 out of 5
The courier service was a disaster, but I spoke to Customer Service (Camille) and they sorted it out quickly.
Translated reviews
Response from Petit-Fernand
Hello! It's great to know that we have exceeded your expectations! Thank you for trusting us! ️ Best regards, Chiara, Petit-Fernand
R
RIZZI V.
Rating: 1 out of 5
Very bad experience. I placed two orders for the same labels and neither was delivered. Highly not recommended!
Translated reviews
Response from Petit-Fernand
Good morning Valentina, Thank you for sharing your experience. We are sorry to learn that you encountered problems with your orders and we did not find a message from you with a complaint. If we had received your referral, we certainly would have tried to help you sooner. We care about resolving this situation and will make sure to contact you as soon as possible to find out what happened with your orders. We assure you that we will do everything we can to make it right and improve your experience with us. Clare, Petit-Ferand ?
L
L W.
Rating: 1 out of 5
I have still not received my order - only problem is I made this order from instagram and therefore do not have contact to trace back
Response from Petit-Fernand
Hello, We're sorry you didn't receive your order. We have just contacted you to suggest a solution. Have a nice day, Elise, Petit-Fernand
L
Lamperti
Rating: 4 out of 5
easy, fast, functional and beautiful!
Translated reviews
L
Lucie B.
Rating: 1 out of 5
The labels are nice and the shipment was fast. However, half of the glued labels came off in the first wash.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback and your complaint email. We are very sorry to hear about this inconvenience concerning your order. We sent you a reply this morning to propose a solution. Have a nice day, Elise, C-MonEtiquette
C
chantepie
Rating: 4 out of 5
Super easy to use
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
H
Hannah
Rating: 4 out of 5
Labels are lovely and would re-order if there was a different dispatch method - shipping took way too long
T
Tracy T.
Rating: 4 out of 5
Easy to order. Order matched to request quick delivery
N
NAtalie
Rating: 4 out of 5
Excellent as always, just postage takes a while. Would prefer to have quicker delivery service
N
Nachos
Rating: 1 out of 5
My first order was exchanged for another, I had to pay extra to receive the package after 10 days (having paid for a delivery enters 4gg) and the contents were not even mine. I was assured of re-sending my order but after another 15 days the package had not even left. I cancelled everything and asked for a refund.
Translated reviews
Response from Petit-Fernand
Good morning Nachos, We sincerely apologize for the inconvenience and order reversal you encountered. We understand how frustrating this situation can be and we are sorry, to remedy this we have sent you an order at our expense. Unfortunately, we did not have control over the shipment, but we did our best to resolve the problem. As you requested, we have proceeded with the refund. We will endeavor to ensure that similar problems will not occur in the future. Thank you for your patience and understanding. Clare, Petit-Fernand
S
Shirley L.
Rating: 4 out of 5
The products seem to be of good quality and very beautiful. I will probably use this site again for labels for my son or another bag.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
G
Grepi B.
Rating: 1 out of 5
I ordered on September 12, the package never arrived. Meanwhile, I paid--what more can I say????
Translated reviews
Response from Petit-Fernand
Dear Besmira, Thank you for sharing your experience with us. We are sorry to learn that your package has not yet reached you. We could not find a message from you with a complaint, and we assure you that we would have done our best to help you sooner. We will make sure to contact you as soon as possible to understand the situation and find a solution to your problem. We thank you for your patience and apologize for the inconvenience. Clare, Petit-Fernand
S
Suzanne S.
Rating: 1 out of 5
New customer (following a friend's recommendation): 1st order: well received and compliant, but payment by credit card debited twice, and customer service wants nothing to do with it, despite the supporting documents provided!
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback. According to exchanges with my colleague, no double payment has been found. The accounting department has indeed done some research, but to no avail. Please contact your bank. Have a nice day, Elise, C-MonEtiquette
I
Isabelle P.
Rating: 4 out of 5
Order lead time longer than expected.
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
B
Beata
Rating: 1 out of 5
Disaster!!!! I have not received an order yet!!! Unbelievable !!! I am very dissatisfied!!!
Translated reviews
Response from Petit-Fernand
Hello, we understand your dissatisfaction, but we have no control over the postal service and therefore cannot be held responsible for delivery problems that are beyond our control. As a result of your complaint, we have sent you a new order at our expense. We hope that you will be satisfied with it. Have a nice day, Elise, EsIstMeins
We use cookies for audience measurement and improving user experience.
English 